Terrace/patio

Reviews of Hotel L'Orologio

4 out of 5
Hotel L'Orologio
Piazza Santa Maria Novella 24, Florence, FI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 749 out of 979 reviews" "
Rating 8 - Good. 183 out of 979 reviews" "
Rating 6 - Okay. 32 out of 979 reviews" "
Rating 4 - Poor. 6 out of 979 reviews" "
Rating 2 - Terrible. 9 out of 979 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the apartment annex. Although far from the hotel - it was great and in a really fun location!
Stayed 4 nights in May 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location. Walkable to all places in florence and a stones throw away from the tram which takes you to the airport for like 1.70 euro! And its close to tbe main line station if you wish to take day trips. The area outside is a nice square with restaurants. You dont need to want for much here. Breakfast was nice on the rooftop area with nice view and good selection of food.
Stayed 4 nights in May 2024

10/10 Excellent

Vanessa, moreno valley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was amazing very upscale and elegant. Only a hand a couple of the staff members were friendly and nice or ther ones were very rude and sarcastic not wanting to help. Aside from that the property is located in the center of the main square.
Stayed 4 nights in Apr 2024

10/10 Excellent

Alessia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

RICARDO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good experience. Overall Breakfast very good
Stayed 2 nights in Apr 2024

10/10 Excellent

juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay good location near train station.
Stayed 3 nights in Apr 2024

10/10 Excellent

GURMIT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great location. All attractions are within just 5-10 mins walk . Flavia at reception is extremely helpful and go beyond with customer requests. Would highly recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

Luisa, Anaheim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay in Florence. This hotel was incredible nice, chic and clean. We had the Superior room and it was very spacious, comfortable and the staff made us feel very special. Location is great, close to main train station and various museums, the Duomo, Pinte Vecchio all within walking distance. Highly recommend this hotel. Will be back for sure!
Stayed 3 nights in Apr 2024

10/10 Excellent

Aimee Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a view of the Duomo and Giotto’s bell tower. We were within walking distance of Uffizi Gallery, Boboli Gardens, Ponte Vecchio, and Piazzale Michelangelo. We stayed at the apartment annex that is south of the Arno. We enjoyed the convenience of a fully equipped apartment with a balcony.
Stayed 5 nights in Apr 2024

10/10 Excellent

Nathaly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is well located and everything is walkable. Paolo in the reception was very helpful and informative with tips around the area thank you!! will come back to this hotel again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The L’Orologio was an absolute gorgeous hotel. It is centrally located and in the middle of a gorgeous piazza. The staff is friendly and knowledgeable. Our room was gorgeous with views of the piazza. The breakfast buffet is amazing and worth every penny, with a view on the top floor overlooking the piazza. Our favorite gelato shop in all of Italy is next door so that’s an added bonus. There are tons of great restaurants nearby that are amazing, too!
Stayed 2 nights in Apr 2024

10/10 Excellent

Yuriy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'OROLOGIO is one of my favourite places around the world. People are so friendly, location is perfect
Stayed 1 night in Mar 2024

10/10 Excellent

Yuriy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location, or, perhaps, one of the best to have the experience of Florence to explore every single historical corner on your feet. Very nice people accommodating you.
Stayed 4 nights in Mar 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in an apartment annexed to the hotel but some distance from it. We took breakfast in a sister hotel close to the Ponte Vecchio which was a five minute walk along the river. All lovely
Stayed 7 nights in Mar 2024

10/10 Excellent

Kyung-Soon, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed there for two nights and we loved it Staff were very friendly and kind Breakfast was awesome Location is just perfect to walk around most of tourist attractions And central station Santa Lucia is just few minutes away from hotel which is so convenient I will definitely come back here to stay if I visit Florence again
Stayed 2 nights in Mar 2024

10/10 Excellent

Valeria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying at the apartment! Everything is a 15-20 minute walk away. Breakfasts at the hotel were fantastic and the staff could not have been friendlier. Looking forward to our next trip. Thank you!
Stayed 9 nights in Feb 2024

2/10 Terrible

Maricruz, Chino

Stayed 3 nights in Mar 2024

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minutes walk from the station and near the main shopping area for luxury fashion.
Stayed 3 nights in Mar 2024

2/10 Terrible

Yuliana

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

LOUISE

Liked: Amenities
great location, comfortable beds and great breakfast with lots of variety , could use usb ports as not many electrical outlets , staff very helpful , would definitely recommend!
Stayed 5 nights in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
A wonderful hotel with great staff! We had a beautiful city view and the room was extremely nice! I definitely recommend staying here!
Stayed 1 night in Feb 2024

10/10 Excellent

Teresa D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Firenze.
Lovely hotel in the best location. A gem.
Stayed 5 nights in Jan 2024

10/10 Excellent

Cynthia, Pasadena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near train station—a 5 minute walk. Staff friendly and helpful. Breakfast was Included which was so nice—they brought my husband endless espressos. Very walkable to the main parts of Florence.
Stayed 4 nights in Jan 2024

10/10 Excellent

gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great service, great breakfast, very very clean
Stayed 2 nights in Jan 2024

8/10 Good

Hui-Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Raina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa, san ramon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and guided me through locating and collecting my delayed luggage from the airport. They also recommended shopping nearby so I could buy the necessities I needed until my luggage arrived. Great location and nice common areas. Large bathroom.
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel experience we have ever had. Absolutely gorgeous hotel with elegant touches we have not experienced before. Handsome and posh. Lovely, cozy sitting room for guests. Clean and luxurious. Breakfast was incredible, both the setting at the top of the hotel overlooking the piazza, and the amazing spread of food. I had to take photos because I'd never seen anything like it. Amazing. We were so sad to leave and hope to stay here again someday.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer, Gladwyne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and hotel, great location. Highly recommend!!
Stayed 2 nights in Nov 2023

8/10 Good

John, Port Washington

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
For a 4* hotel this is a gem of a find. Couldn’t recommend more.
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel near train station and key attractions.
Stayed 2 nights in Nov 2023

10/10 Excellent

michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful 600 year old property, with incredible attention to every micro detail. Staff is AAA Will stay again.
Stayed 2 nights in Nov 2023

6/10 Okay

XIAOLI

Stayed 4 nights in Oct 2023

10/10 Excellent

Samuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Steve

Stayed 1 night in Oct 2023

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Front desk staff were very helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Joanne

Stayed 2 nights in Oct 2023

10/10 Excellent

In Yong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and friendly staff.

10/10 Excellent

Rhonda Venessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lovely hotel is in the most convenient spot - a close walk to the train station, the Duomo, and all the major historical sites. An abundance of good restaurants surrounds it. The staff is top-notch. I love this hotel and would stay here again many times.
Stayed 4 nights in Sep 2023

10/10 Excellent

Colleen

Liked: Cleanliness, property conditions & facilities, room comfort
Gorgeous views
Spacious room with gorgeous views ! Conveniently located next to Ponte Vecchio and Uffizi. Well appointed
Stayed 3 nights in Sep 2023

10/10 Excellent

Cedomir

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience! Great hotel! Great staff!
Stayed 3 nights in Sep 2023

6/10 Okay

Jamshid

Liked: Cleanliness, staff & service
Our experience
Pros: location is very close to main attractions, walking distance to the train station, restaurants, gift shops, etc… Staff is very friendly & accommodating Cons: Dark room, poor ventilation & exceptionally poor Wi-Fi. Neutral: Breakfast had limited selection. This was our second stay at this location. Our first experience a couple of years back was entirely different and superb.That was the main reason we chose to stay here again. Paying approximately $900/night one would expect better amenities.
Stayed 4 nights in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from The Management on Sep 6, 2023
Dear Michelle,Thank you for taking the time to rate our hotel with a perfect 5/5 score. We greatly appreciate your positive feedback and are delighted to know that you had a wonderful experience during your stay with us. We hope to have the pleasure of welcoming you back in the near future.Best regards,

10/10 Excellent

Wesley, Bellevue

Stayed 5 nights in Aug 2023

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the hotel.The hotel is in a very nice and convenient location, in the city center and close to the train station. staff is very helpful and friendly.
Stayed 5 nights in Aug 2023
Response from The Management on Sep 2, 2023
Dear Suzanne,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay at our hotel. Our central location and proximity to the train station make it easy for our guests to explore the city. We're glad our staff could contribute to your positive experience. We appreciate your feedback and hope to welcome you back in the future!Warm regards,

10/10 Excellent

Govind, Woodbine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Luxury feel for a good price. We loved our stay here. Would highly recommend.
Stayed 7 nights in Aug 2023
Response from The Management on Aug 22, 2023
Dear Govind,Thank you for taking the time to share your wonderful experience at our hotel! We're delighted that you enjoyed the luxurious ambiance and had a memorable stay. Your recommendation means a lot to us. We look forward to hosting you again in the future!Warm regards,

10/10 Excellent

Hong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location that you can walk to anywhere and friendly staff
Stayed 1 night in Aug 2023
Response from The Management on Aug 22, 2023
Dear Hong,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our convenient location and experienced the friendliness of our staff. Your feedback means a lot to us. We hope to welcome you back again soon!Warm regards,

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the annex apartment and it was perfect! We loved the location and still having access to hotel amenities. The hotel was very helpful and offered excellent customer service.
Stayed 3 nights in Aug 2023
Response from The Management on Aug 18, 2023
Dear Laura,Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay in our apartment and that the location and amenities met your expectations. Providing excellent customer service is always our top priority. We hope to welcome you back again in the future!Warm regards,