Seasonal outdoor pool

Reviews of Glance Hotel In Florence

4 out of 5
Glance Hotel In Florence
Via Nazionale, 23, Florence

Reviews

9.4

Exceptional

Rating 10 - Excellent. 750 out of 1000 reviews" "
Rating 8 - Good. 215 out of 1000 reviews" "
Rating 6 - Okay. 23 out of 1000 reviews" "
Rating 4 - Poor. 6 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Praharshanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean modern quiet room. Enjoyed the breakfast options. Great location for walking to sites and transportation etc.
Stayed 3 nights in Apr 2024
Response from Dania - Front office Manager on May 19, 2024
Dear Praharshanie,Thank you for taking a moment to write such a positive review. I am delighted to hear that you were able to enjoy the hotel and amenities provided during your stay. We appreciate your feedback and hope to see you again on your next visit to Florence!Kind Regards

10/10 Excellent

Arlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was good. Didnt like the area around hotel
Stayed 3 nights in May 2024
Response from Dania - Front office Manager on May 19, 2024
Dear Arlene,we thank you very much for your nice review!We are glad you had a wonderful stay with us and you appreciated our services.We are sorry to know you didn't like the area all around, usually is one of our point of strenght.We really hope to have the pleasure to welcome you again!Best Regards

10/10 Excellent

Vijay, Redmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently 5 minutes of walk from the train station , walk out and straight on the street to the hotel. The hotel staff were very friendly, and helpful through out the stay including great tips on restaurants, the nearby food center and providing fair warning that you don't order a Florentine steak medium or above unless you want to earn the wrath of the locals. The location is walking distance to most places in 15 minutes. Florence isnt that big. That said, i think a hotel a little more central would have helped. The room was great! As a family of 3 we also had a suite where our kid could sleep on a comfy bed outside the bedroom. The closet space was very limited for a suite but the beds were very comfy, the bath was spacious and well stocked and the breaklfast was delicious Overall we would still recommend the room to our family and friends
Stayed 3 nights in Apr 2024
Response from Dania - Front office Manager on May 1, 2024
Dear Vijay,thank you very much for your nice review.And thanks for your comments and the detailed description you give of our facilities. The information you provide about the hotel's location and services will no doubt be very useful to future guests, especially for families.We will be very pleased to welcome you back in our hotel.

8/10 Good

Seopaul

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dania - Front office Manager on May 1, 2024
Dear Seopaul,thank you for taking the time to rate your experience at Glance Hotel!We are glad to read that your stay has been enjoyable!We look forward to welcome you again at Glance Hotel!Best Regards,

10/10 Excellent

Fadi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would surely repeat again, great service from Bogdan in check in and check out.
Stayed 1 night in Apr 2024
Response from Dania - Front office Manager on Apr 12, 2024
Dear Fadi,Thank you for taking a moment to share your experience with us and future travelers.We are so delighted to hear that you had such a positive stay with us. We hope to see you again on your next trip to Florence!Kind Regards

10/10 Excellent

Fadi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent, location is central, breakfast was generous and tasty, staff especially Bogdan were very helpful. Great stay and would repeat.
Stayed 1 night in Apr 2024
Response from Dania - Front office Manager on Apr 12, 2024
Dear Fadi,Thank you for taking a moment to share your experience with us and future travelers.We are so delighted to hear that you had such a positive stay with us. We hope to see you again on your next trip to Florence!Kind Regards

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Dania - Front office Manager on Apr 12, 2024
Dear Jay,thank you for taking the time to rate your experience at Glance Hotel!We are glad to read that your stay has been enjoyable!We look forward to welcome you again at Glance Hotel!Best Regards,

8/10 Good

Kapil

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice hotel
Stayed 2 nights in Mar 2024
Response from Dania - Front office Manager on Apr 5, 2024
Dear Kapil,we wish to thank you very much for staying with us and for this nice review!We are glad that you enjoyed your experience and we really hope to have the pleasure to welcome you again!Best Regards

10/10 Excellent

Dave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location - clean rooms very friendly staff!
Stayed 3 nights in Mar 2024
Response from Dania - Front office Manager on Mar 30, 2024
Dear Dave, thanks for sharing your thoughts on your experiance at Glance!We are glad you appreciate our Location, our rooms and our courtesy!My Team and I are looking forward to receive you here at Glance once again!Best Regards

10/10 Excellent

Shawn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful terrace, pool, and friendly staff complement the nice modern rooms. The complementary breakfast was excellent. Very nice location, easy walking to endless food, tourist sites, and the train station.
Stayed 2 nights in Mar 2024
Response from Dania - Front office Manager on Mar 30, 2024
Dear Shwan,thank you for your comment!We are glad to read that you really appreciate your stay with us, especially our rooms' design and comfort, our Breakfast and location!Hoping to welcome you soon

8/10 Good

Andreea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean and in a great area for walking to local shops and restaurants. Breakfast options were very good. Bed was not comfortable at all.
Stayed 4 nights in Mar 2024
Response from Dania - Front office Manager on Apr 14, 2024
Dear Andreea, thank you for your review!We are glad that you enjoyed your stay at Glance Hotel our location and our Breakfast!We are sorry to know that the Bed wasn't comfortable for your needs, but we wish to inform you that we are about to change all our matress in few months, so we will wait for you again to try them!We send you our warmest greetings and we wish you the best

10/10 Excellent

Carmit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern and beautiful. The staff is kind and very helpful. We had the deluxe triple room and the sofa bed was comfortable and the room didn’t feel too tight. The shower is nice, modern, clean. The breakfast was amazing. The roof with pool gorgeous. It’s very close to the train station, 5 mins by foot. Loved the 2 elevators. Overall amazing stay!
Stayed 2 nights in Mar 2024
Response from Corinna - Glance Hotel Front Desk Team on Mar 23, 2024
Dear Carmit,Thank you very much for sharing with us your thoughts about your recent stay at Glance Hotel! We are so happy you enjoyed your experience with us and that you appreciated the comfort of our rooms, the modern ambience of our hotel, the central position close to the main atractions of Florence, as well as our everyday housekeeping, the fabolous rooftop terrace and the kindness of our Staff. We hope to have the pleasure to welcome you back at Glance Hotel once again soon! Best regards,

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is well maintained and clean. Staff goes above and beyond to ensure a positive experience. I will stay here when i return this summer
Stayed 3 nights in Feb 2024
Response from Corinna - Glance Hotel Front Desk Team on Mar 4, 2024
Dear Patrick, Thank you so much for your lovely words! We are more than happy that you enjoyed your stay and you really appreciated our modern and well maintained hotel as well as the kindness and professionalism of our staff members. We cannot wait to welcome you again at Glance Hotel. See you soon!Best Regards,

8/10 Good

Guy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Corinna - Glance Hotel Front Desk Team on Feb 25, 2024
Dear Guy, Thank you so much for taking the time to rate your experience at Glance Hotel! We are glad to read that your stay has been enjoyable and we're looking really much forward to welcome you again at Glance Hotel in the nearest future!Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Very close to all the main attractions and train station. Hotel and room was very clean - room service came everyday and tidied up the room. Although the rooftop pool was not open, it had excellent views. Awesome hotel! Very safe and reception was always available assist with any questions we had.
Stayed 3 nights in Feb 2024
Response from Corinna - Glance Hotel Front Desk Team on Feb 25, 2024
Dear guest,Thank you very much for sharing with us your thoughts about your recent stay at Glance Hotel! We are so happy you enjoyed your experience with us and that you appreciated the central position of the hotel, as well as our everyday housekeeping, the fabolous rooftop terrace and the kindness of our Staff. We hope to have the pleasure to welcome you back at Glance Hotel once again soon!Best regards,

10/10 Excellent

JUNGWON

Stayed 3 nights in Dec 2023
Response from Dania - Front office Manager on Jan 2, 2024
Dear Jungwon,thank you for taking the time to rate your experience at Glance Hotel!We are glad to read that your stay has been enjoyable!We look forward to welcome you again at Glance Hotel!Best Regards,

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very kind and helpful
Stayed 4 nights in Dec 2023
Response from Dania - Front office Manager on Dec 26, 2023
Dear Erick,we wish to thank you for writing this nice review and indeed for stying with us.We are glad that you enjoyed your experience at Glance Hotel and overall, the kindness of our Staff!We hope to have the pleasure to welcome you again with us!Best Regards

8/10 Good

Davit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Great hotel, great location, friendly staff, not comfortable bed.
Stayed 1 night in Dec 2023
Response from Corinna - Glance Hotel Front Desk Team on Dec 24, 2023
Dear Davit,Thank you for taking a moment to share your experience with us and future travelers. We are so delighted to hear that you had such a positive stay with us. We hope to see you again on your next trip to Florence! Kind Regards and Happy Holidays, Merry Christmas and a Happy New Year to you and your family!

8/10 Good

Shiva, Cedar Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to train station and attractions. The entrance is right off the busy road and there is lot of hustle bustle in the neighborhood. The staff is courteous and friendly, breakfast is good. There is city tax on top of Expedia payment!!
Stayed 3 nights in Dec 2023
Response from Corinna - Glance Hotel Front Desk Team on Dec 23, 2023
Dear Shiva, Thank you so much for your lovely comment on your recent stay at Glance. We are glad that you enjoyed the time spent in the city and our Hotel, especially the location which allowed you to reach every highlight of Florence within walking distance. We are also happy that you appreciated the welcoming atmosphere created by our staff members and that you enjoyed our delicious buffet breakfast with lots of options to choose from for a good start in the day before exploring the city. Hope to welcome you back again in the future. Kind regards and happy holidays,

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff were so professional, kind and gracious. They helped us from the very beginning with lost luggage, recommendations for food and places to go. We will return!
Stayed 3 nights in Nov 2023
Response from Corinna - Glance Hotel Front Desk Team on Dec 3, 2023
Dear Robin, Thank you very much for taking your time to rate your experience with us. We are so happy to hear that you enjoyed your stay with us and thank you also for your lovely words about our hotel staff members. We can't wait to welcome you again at our hotel. Until then we wish you happy holidays and Merry Christmas.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Flavio - Front Office Department on Nov 5, 2023
Dear Vivian, thank you for taking the time to rate your experience at Glance Hotel! We are glad that your stay has been enjoyable! We look forward to welcome you again at Glance Hotel! Best Regards

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the access to many areas ,museums historic site train station food and markets. There were several people sleeping on the sidewalk in the area nearby the hotel
Stayed 3 nights in Oct 2023
Response from Dania - Front Desk Manager on Nov 4, 2023
Dear Carlos,thank you for your comment on your recent stay at Glance.We are glad that you enjoyed the time spent in the city and our Hotel, especially the location which allowed you to reach every highlights of Florence.It's our aim to make Florence a better place to stay, starting from Via Nazionale, we are working with the governement to help these homeless people in the street to be assist by the public health but it's a long fight.We hope to have the pleasure to welcome you again with us.Best Regards

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked the hotel based on reviews here and were very pleased with our stay. Rooms are on the small side and bed was too but very clean and staff very helpful. Julia at the front desk was exceptionally helpful.
Response from Dania - Front office Manager on Oct 31, 2023
Dear William,thank you very much for your comment!We are happy to know that the reviews read online met your expectations in reality and you've been satisfied by your stay at Glance Hotel!Our Staff, and Julia in particular, wish to thank you again and hope to welcome you again soon!Best Regards

6/10 Okay

liz

Traveled with family
Disliked: Amenities
Hotel is not in a very good part of town. Hotel itself was fine, nothing special. Too expensive for what you get.
Stayed 6 nights in Oct 2023
Response from Dania - Front office Manager on Oct 26, 2023
Dear Liz,thank you for your comment on your recent stay here with us.We are sorry to read that you didn't like the area of our Hotel, even if our location is usually appreciated from our Guests as we are close to almost every attraction of the city.We took note of your judge and we will do our best to try to improve our service.Hoping to have the opportunity to welcome you.Best Regards,

8/10 Good

Pavel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean. Staff is friendly and helpful. Rooms are bit small. They need to get rid of the homeless man sleeping outside the entrance.
Stayed 1 night in Oct 2023
Response from Dania - Front Desk Manager on Oct 14, 2023
Dear Pavel,thank you for your feedback and indeed for staying with us.We are glad you appreciated our Hotel and the kindness of our Team.Regarding the homeless man, it's been a fight within us and the governement of Florence for years now: we are trying in every way to help him to find a nursing home to let him recover but it seems difficult.Again, thank you and we hope to welcome you soon.

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great experience. Excellent customer service. The pool on roof top was added bonus for the 80 degree Early October weather. They heard me say it was son’s 26 birthday to another guest, and had champagne delivered to our room that night. I would stay here again in a heartbeat.
Stayed 2 nights in Oct 2023
Response from Dania - Front Desk Manager on Oct 14, 2023
Dear Peter,let me say it was such a pleasure to have the opportunity to meet you and you son! Thank you very much for your nice words and we are really glad you enjoyed your time here and you've been able to use our Pool as well in autmn!We hope to welcome you back soon!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Dania - Front Desk Manager on Oct 14, 2023
Dear Ryan,thank you for taking the time to rate your experience at Glance Hotel!We are glad to read that your stay has been enjoyable!We look forward to welcome you again at Glance Hotel!Best Regards,

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in an excellent location
The Glance was centrally located, the service was great, and the hotel was well appointed. The room was super comfortable. We were also within 10 minutes of everything we wanted to do including restaurants. The pool was a fantastic location to have an aperitivo or spend a relaxing day. The daily breakfast had a solid selection of everything you can expect with an Italian breakfast buffet. We really appreciated the warm welcome as we were on our honeymoon. THANK YOU!
Stayed 3 nights in Sep 2023
Response from Dania - Front Desk Manager on Oct 14, 2023
Dear Lidia,it's such a pleasure to receive your feedback of your experience with us!We are really happy that we were able to let you enjoy your Honeymoon in the best of the ways: with our warm welcome at your arrival, spending the evening on our Rooftop to enjoy an aperitivo, sleeping in our comfort rooms.We hope to have you back with us!Best Regards

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in good location. Staff was very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Flavio - Front Office Department on Sep 27, 2023
Dear Paul Pugh, Thank you very much for taking the time to inform us about your experience with us.I'm glad to read that you enjoyed your stay at Glance Hotel in Florence, as me and my Team always try to do our best to ensure that the service we provide meets Guests expectations to make them Holiday memorable.Looking forward to welcoming you again in our hotel!

10/10 Excellent

William

Stayed 1 night in Sep 2023
Response from Dania - Front Desk Manager on Oct 14, 2023
Dear William,thank you for taking the time to rate your experience at Glance Hotel!We are glad to read that your stay has been enjoyable!We look forward to welcome you again at Glance Hotel!Best Regards,

10/10 Excellent

Bradley, Denfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to from the train station. On a quiet street. Next door to self-serve laundry. Just on the edge of historic centre
Stayed 5 nights in Aug 2023
Response from Giulia - Glance Hotel Team on Sep 1, 2023
Dear Bradley Barnett, Thank you so much for staying with us and giving us your opinion. We are pleased to know that you liked the location and the hotel itself. It would be a pleasure for us to welcoming you back again.

10/10 Excellent

Steven

Stayed 1 night in Aug 2023
Response from Giulia - Front Office Department on Sep 21, 2023
Dear Mr. Steven, We wish to thank you for taking your precious time to review your experience at The Glance Hotel.We are most delighted to hear that you enjoyed your stay with us!We look forward to welcoming you back at The Glance Hotel soon!Best Regards,

8/10 Good

Marcelo, LExington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, BUT in a terrible region
Stayed 5 nights in Aug 2023
Response from Giulia - Glance Front Desk Team on Aug 28, 2023
Dear Mr. Marceloand Ms. Parachin, We are so grateful to you to know you had a nice stay with us!We are sorry to hear that it was not a good location for you. Thank you again for choosing us and for your feedback!We hope to meey uou again in the future!

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely friendly. A lovely hotel.
Stayed 3 nights in Aug 2023
Response from Dania - Front office manager on Aug 23, 2023
Dear Andrew,thank you very much for taking the time to inform us about your experience with us.I'm glad to read that you enjoyed your stay at Glance Hotel in Florence, as me and my Team always try to do our best to ensure that the service we provide meets Guests expectations to make them Holiday memorable.Looking forward to welcoming you again in our hotel!

10/10 Excellent

Rosa, Woodland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glance hotel in Florence was just what we needed-it was walkable to all the attractions and shopping. Don't let the exterior fool you-it was clean and staff goes above and beyond to please customers-truly. Housekeeping actually checked in the evening to see if we needed anything-we've stayed at five star hotels that have never done that before. Also the rooftop bar and pool were nice addition wished we used it sooner. Breakfast and coffee was good. I would stay again when in Florence. Recommendations: hooks in the bathroom to hang towels or clothes.
Response from Dania - Front office manager on Aug 23, 2023
Dear Rosa,could we ask for a better review?Receiving comment like yours is the reason why we work so hard every day to try to make all our Guests their experience with us a pleasant memory to remember! Thank you so much, has been a pleasure knowing that we succeeded with you!We will wait for you again very soon!Best Regards

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in fantastic location
Amazing hotel! Great location and such friendly staff. The breakfast was excellent also.
Stayed 2 nights in Jul 2023
Response from Corinna - Glance Hotel Team on Aug 1, 2023
Dear Adam,Thank you for taking a moment to share your experience with us and future travelers. I am so delighted to hear that you had such a positive stay with us. We hope to see you again on your next trip to Florence! Kind Regards

8/10 Good

Eugene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely upheld property. We wished the hours of operation for swimming pool were more accommodating, especially in the morning.
Stayed 4 nights in Jul 2023
Response from Dania - Front office Manager on Jul 22, 2023
Dear Guest, Thank you very much for taking time to share your opinion on this website about your recent stay at Glance Hotel. I'm pleased to know that you quite enjoye your stay.I'm dismayed to read that you hadn't been satisfied by the opening time of our swimming pool located on the Roof Top Terrace, be sure that we take note of your precious opinion, in order to improve the service and get better day by day.We hope to see you back with us very soon!Kind Regards,

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service
This is a great location near transportation and restaurants. Our room was less than desirable as it was on the lowest level and the window looked into a staircase/under a deck. This was disappointing especially for the cost. They did try to switch our room, but we were only there for 2 nights. Staff was friendly and breakfast was good. Views from the roof were nice.
Stayed 2 nights in Jul 2023
Response from Dania - Front office Manager on Jul 22, 2023
Dear James, thank you very much for sharing your experience on this website.We are gland you enjoyed our location, close to all the major attractions, our Roof and our Staff.Regarding the Room Size, as you said, we have different category rooms located on different floors.We usually reccomend, if you have a preference to write it at the time of the booking in order to meet your needs and let you have a more enjoyable and comfortable experience.Hoping to have the pleasure to welcome you once again.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Dania - Front office Manager on Jul 22, 2023
Dear thank you for taking the time to rate your experience at Glance Hotel!We are glad to read that your stay has been enjoyable!We look forward to welcome you again at Glance Hotel!Best Regards,

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for central Florence. Variety of food provided at breakfast. Staff friendly and helpful (particularly the breakfast staff.)
Stayed 4 nights in Jul 2023
Response from Dania - Front office Manager on Jul 22, 2023
Dear Amanda,Thank you for taking a moment to share your experience with us and future travelers.I am so delighted to hear that you had such a positive stay with us. We hope to see you again on your next trip to Florence!Kind Regards

10/10 Excellent

Davel

Stayed 3 nights in Jul 2023
Response from Dania - Front office Manager on Aug 4, 2023
Dear Davelthank you for taking the time to rate your experience at Glance Hotel!We are glad to read that your stay has been enjoyable!We look forward to welcome you again at Glance Hotel!Best Regards,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. The rooftop pool was much needed in the hot weather, and the bar was lovely with amazing views. Breakfast great with lots of choice. Daily room clean with afternoon refresh too. Right next to the Central Market and close to the station. Checkout at 12 which was useful.
Stayed 5 nights in Jul 2023
Response from Dania - Front office Manager on Jul 22, 2023
Dear Lisa, I would like to thank you very much for taking the time to write your wonderful review, and indeed for choosing to stay with us on your recent trip to Florence.I am very happy to read that you enjoyed your stay so thoroughly. I sincerely hope that I will have the pleasure of welcoming you back to our Glance Hotel again in the future. Kind regards,

10/10 Excellent

Serren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, great dining options & we loved the rooftop pool!!
Stayed 2 nights in Jul 2023
Response from Dania - Front Desk Manager on Jul 12, 2023
Dear Serren,Firstly we would like to sincerely thank you for taking the time to comment your recent experience in our Hotel.We are pleased to know that you enjoyed our facilties and also that you really loved the stunning view from Sky Breeze RoofTop terrace.We are happy that everything during your time with us lived up to your expectations and we would be more than happy to have the chance to welcome you back very soon!Kind regards,

10/10 Excellent

Vince

Stayed 3 nights in Jul 2023
Response from Dania - Front Desk Manager on Jul 12, 2023
Dear Vince,thank you for taking the time to rate your experience at Glance Hotel!We are glad to read that your stay has been enjoyable!We look forward to welcome you again at Glance Hotel!Best Regards,

10/10 Excellent

Victoria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very accommodating ! Super nice and provide you with a lot of information at check in. The pool is the best addition in a very hot season of July.
Stayed 3 nights in Jun 2023
Response from Dania - Front Desk Manager on Jul 12, 2023
Dear Victoria,let me thank you very much for taking the time to share your feedback after your recent stay at Glance Hotel. Your praise is the best compensation for all my Team as it encourages us to keep up our efforts ensuring the service we provide always meets your expectations.In the hope to welcome you back soon!Kind Regards

4/10 Poor

RYAN

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Of all our stays in Italy and Florence, staying at Glance was most regrettable. For the high cost, we expected much better service and a higher quality amenities. Upon arrival, expect a lengthy check-in. Next you will take a hot elevator the size of a coffin up to your room. You’ll enter a hot room. We immediately went up to the rooftop “pool” which is more like an oversized hot tub. Be sure to have sandals, the artificial decking will scorch your feet in the hot sun. The rooftop deck is surrounded by dead and dying plants — a nice touch. Enjoy the 5ft deep pool while you can — it will soon be filled with people. We took the coffin elevator down where upon exiting you’ll notice a homeless man, a fixture during our stay, along with his box of feces. Back up in the room, be prepared for towels and bed sheets that feel like sandpaper. Be sure to also set your room to do not disturb, as it was clear room service had entered the room multiple times while we were gone, unrequested. On our second night we were awoken at 2AM to a crowd of drunk and drugged guests screaming, yelling, vomiting, banging, knocking on doors and frightening our child. The commotion continued until we called the front desk, along with other guests, sharing our concerns. We were told police were called — the situation was out of the hotel’s control, which is frightening. After a few hours we were able to sleep. But our next day was ruined. Why would a hotel allow loud, drunk, and violent people to enter the
Stayed 2 nights in Jul 2023
Response from Dania - Front Desk Manager on Jul 14, 2023
Dear Ryan,thank you for taking the time to write about your opinion on your stay at Glance Hotel.First of all, I would like to apologize if our Front desk didn't welcome you as they used to do. Most of our comments are about the kindness of my Team and their good reccomandation, so let me excuse us if we failed with you.Regarding the lift, you are right is not so big, that's why we have 2 elevators.Our Roof Top Terrace, located on the top Floor, unfortunately doesn't have sunshades as they are not permitted by law and sometimes could be hot upstairs, but the pation in front of our Bar could be a nice place to cool down and then a nice Swimmin Pool to relax and refresh during the hottest days.I'm very dismayed for the situation you had to face off with the "drunk" guy, who was staying at the Hotel as Guest (he wasn't an external).As soon as my colleague saw him, he immediately tried to help him and called the doctor. Once the situation was under control, we tried to calm him down in order to avoid such a noise and to disturb other Guests.But, please, allow me to underline that the "drunk guy" was a Guest of our Hotel and we couldn't kick him out of our Hotel, but we tried instead to help him.Said that, we hope to have the opportunity to welcome you again and try to regain your confidence.Our goal is absolutely the satisfaction of our Guests and we try to do our best to make every Guests stay a good memory, I'm deeply sorry that we weren't able to do it with you.Best Regards,

2/10 Terrible

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Dania - Front office Manager on Jul 7, 2023
Dear David,thank you for taking the time to rate your experience at Glance Hotel.We are dismayed to know that you didn't appreciate your time with us, it would be nice to understand where we could improve our services as our aim is to satisfy every Guests' needs and make them stay the most enjoyable possible.We remain at your disposal.Best regards,

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
5 minute walk from train station. Everything in Florence is accessible from the property. Staff was gracious. Only put more shine on the gem of Florence.
Stayed 2 nights in Jun 2023
Response from Dania - Front Desk Manager on Jul 12, 2023
Dear Simon,could we ask for a better review?Receiving comment like yours is the reason why we work so hard every day to try to make all our Guests their experience with us a pleasant memory to remember! Thank you so much, has been a pleasure knowing that we succeeded with you!We will wait for you again very soon!Best Regards

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Dania - Front Desk Manager on Jul 12, 2023
Dear Heather,thank you for taking the time to rate your experience at Glance Hotel!We are glad to read that your stay has been enjoyable!We look forward to welcome you again at Glance Hotel!Best Regards,

10/10 Excellent

P.J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Dania - Front office manager on Jun 22, 2023
Dear P.J,thank you for taking the time to rate your experience at Glance Hotel!We are glad to read that your stay has been enjoyable!We look forward to welcome you again at Glance Hotel!Best Regards,