Thank you for your review

Thanks Michael !

Our perspective on this is slightly different…we were completely full the day before and housekeeping did not get all rooms cleaned for reuse before leaving for the day…normally this is not an issue if we do it have bookings confirmed… guests flight got cancelled… the airline called the hotel and were told there were only limited rooms available…as we did not block dirty rooms online this guest was still able to acquire an Expedia confirmation even though the hotel did not confirm the booking… we explained the situation about the dirty room and guest agreed that they would wait and have some food and drinks while the room was cleaned which is exactly what happened

Bryan we apologize that our property did not live up to your expectations…because you booked via a third party booking agency that is what the resort fee covers…we will be undergoing more meaningful renovations in a few weeks which includes building a swimming pool plus a total overhaul of all guest rooms so hopefully you may have another opportunity to review our property again

Thank You for your feedback. We will take your recommendations into consideration.

Thank you kindly for your review...it was a pleasure meeting you and your family...hopefully we will see you again in Exuma very soon

Thank you for your review...we do have renovations scheduled for early next year which includes the addition of 20 villas....we are a boutique hotel catering to guests who want peace and tranquility and want to be away from the hustle and bustle of the big hotels...we do have kayaks available for guest use as well as a full service restaurant....because of our location and the fact that we are opened until after midnight on most days there really is no need for additional security...additionally we have 2 staff members who live on property and they are available to assist if there are any guest related issues

Thank you for your review...and for staying at our property...

Thank you...

Thank you

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Thank you

Thank you for your review....

Thank you for your review

Thank you for your review....I am not sure what it means when you say we are located away from attractions as we are ten minutes from the airport and 5 minutes from the Sandals resort which is arguably the largest attraction on the island....We are a beach property as you have acknowledged....something no other small hotel on the island has to offer

Thank you for your review...

Dear Gail...thank you for your review...We apologise that your stay was not a better experience...during the months of August - October we do offer only a limited menu from our restaurant because it is a slow period...and we certainly apologise again for the water issue which was due to some maintenance by the city water department...I am happy you enjoyed the breakfast that I offered for free and also apologise for not being able to supply you with the complimentary in room coffee as we were awaiting a shipment to arrive..

KitKat as the manager of the Exuma Palms I apologize that our hotel did not meet your expectations...we have recently taken over management of the property and doing a complete renovation of the entire property... we started with the rooms which unfortunately you did not get to see and now we are doing the exterior... as far as the beach is concerned I am clueless as to how you could describe our beach in that way as our exterior photos clearly show the very long beach steps away from the hotel... you may have been there at an extremely high tide which could possibly have the beach covered for a few hours... as far as your king room, apparently we did have an overbooking for our king rooms as we only have 2 ... however all of our other rooms are identical in amenities except that they have two queen beds but are just as comfortable....

Hi Linda...I am sorry our hotel did not live up to your expectations....it would be helpful if you would let us know exactly what about our property was not to your satisfaction so that we can seek to improve it...

Management

Hi Pam...thank you for the review...I am happy that the room was comfortable and up to standard and I am also happy that the beach and views were satisfactory...I apologise for the slow service that you experienced and that the food was not what you expected....

I apologise we were not able to meet your expectations...however your review does not jibe with every other review we have had which have for the most part been positive...I am not sure when you stayed at our property because we have a full restaurant offering full lunch and dinner up to midnight...we did have a heater issue which was resolved...

Thank you for taking the time and telling us why we only should receive a 2 out of 10