View from property

Reviews of Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort

4.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 459 out of 1007 reviews" "
Rating 8 - Good. 245 out of 1007 reviews" "
Rating 6 - Okay. 132 out of 1007 reviews" "
Rating 4 - Poor. 74 out of 1007 reviews" "
Rating 2 - Terrible. 97 out of 1007 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Tasha

Traveled with family and small children
1. There were waiters and waitresses that definitely had respect and provided amazing service. 2. They upgraded my room to Diamond Club. Which did not come with any perks and the room is the same as any other regular rooms in the resort. 3. From observation Some employees are only welcoming and kind to diamond club members and people not of color.
Stayed 5 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Brielle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lights kept going out
Stayed 3 nights in Apr 2024
Response from Management Team. on May 1, 2024
Dear Brielle,Thank you for allowing us to host you and for leaving your feedback.Your feedback is invaluable to us, and we're committed to ensuring a seamless experience for all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations on your next visit.Best Wishes,

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach and restaurants Lazy river needs more water pressure
Stayed 5 nights in Apr 2024
Response from Management Team. on May 1, 2024
Dear Craig,Thank you for your valuable feedback! We're thrilled to hear that you enjoyed our great beach and dining options. Your comments about the lazy river's water pressure are duly noted, and we'll certainly look into ways to enhance this aspect of the experience. We're constantly striving to improve, and your input helps us in our efforts to provide the best possible stay for our guests. We hope to have the pleasure of welcoming you back for an even more enjoyable visit in the future. Thank you for choosing to stay with us!Best Wishes,

6/10 Okay

Amber

Traveled with family
Liked: Cleanliness, property conditions & facilities
Never leave your valuable items in the safe or unlocked in your luggage. Some of their workers seems to have sticky fingers, but the resort was beautiful and most of the staff were amazing great ppl.
Stayed 5 nights in Apr 2024
Response from Management Team. on May 1, 2024
Dear Amber,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our resort beautiful and most of our staff amazing. However, we're deeply concerned about the issue you've raised regarding the safety of guests' belongings. Please accept our sincere apologies for any inconvenience this may have caused you. Your comfort and security are our top priorities, and we're committed to providing a safe and enjoyable experience for all our guests. We appreciate your valuable input and hope to welcome you back for a more seamless stay in the future.Best Wishes,

8/10 Good

Giuseppe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice overall and the staff was friendly. Food was just OK
Stayed 5 nights in Apr 2024
Response from Management Team. on May 1, 2024
Dear Giuseppe,Thank you for sharing your feedback with us. We're pleased to hear that you found our property enjoyable and experienced friendly service from our staff. Your comments regarding the food are duly noted, and we appreciate your honesty. We're continuously working to enhance our dining offerings and ensure they meet the expectations of all our guests. Your input is invaluable to us, and we hope to have the opportunity to provide you with an even more satisfying culinary experience on your next visit. Thank you for choosing to stay with us.Best Wishes,Management Team.

10/10 Excellent

JULIE-ANN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter (12) and I spent 6 nights here and we had a great time! We stayed in one of the Diamond Club swim outs and that came with butlers. Our butlers Leo & Micheal went above and beyond. All the staff that we had the pleasure of meeting were great! Food was delicious. The drinks were delicious. Seriously 10/10. Will stay here again! SOON!
Response from Management Team. on Apr 30, 2024
Dear Julie-Ann,It's wonderful to hear that you and your daughter had such a fantastic time during your stay at the resort! Staying in one of the Diamond Club swim outs sounds like a luxurious experience, and it's great to know that Leo and Michael provided exceptional service as your butlers.We're thrilled that you enjoyed the delicious food and drinks, and it's fantastic to hear that the staff you encountered were all great. Thank you for sharing your positive experience, and we look forward to welcoming you back for another amazing stay in the near future! If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Best Wishes,

8/10 Good

Akira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing except the food, could be better. The views, the Atmosphere comfort was great
Stayed 5 nights in Apr 2024
Response from Management Team on Apr 29, 2024
Dear Akira,We're thrilled to hear that you had an amazing experience overall and enjoyed the views, atmosphere, and comfort during your stay! Your feedback regarding the food is valuable to us, and we'll certainly take it into consideration as we strive to enhance our dining offerings. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic experience in the future! Best Wishes,

8/10 Good

Melody, Rochester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food tended to be room temperature..
Stayed 3 nights in Apr 2024
Response from Management Team on Apr 29, 2024
Dear Melody, We're delighted to hear that you had such a positive experience with us! It's wonderful to know that you enjoyed the excellent food, found the property beautiful, and encountered friendly employees throughout your stay. Providing exceptional service and creating memorable experiences for our guests is always our top priority. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!Best Wishes,

8/10 Good

alexia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Th only problem was the service to the rooms.
Stayed 4 nights in Apr 2024
Response from Management Team on Apr 22, 2024
Dear Alexia,Thank you for sharing your feedback with us. We're glad to hear that overall, your experience at our resort was enjoyable. However, we apologize for any inconvenience you experienced with the service to your room. Providing efficient and timely service is important to us, and we regret any lapses that occurred during your stay. Your comments will be addressed with our team to ensure that we consistently meet the expectations of our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even better experience in the future.Best Wishes,

6/10 Okay

Barbara

Traveled with family
Liked: Cleanliness
I didn’t like the food choices, very poor. Dining room tables in poor condition. However the staff is friendly and helpful
Stayed 4 nights in Apr 2024
Response from Management Team on Apr 22, 2024
Hello Barbara,We appreciate your feedback regarding your recent experience at our resort. While we're glad to hear that you found our staff to be friendly and helpful, we're sorry to learn that the food choices did not meet your expectations and that you found the dining room tables to be in poor condition. Providing a variety of high-quality dining options is important to us, and we regret any disappointment caused by our offerings. Additionally, we'll address the condition of the dining room tables to ensure that they meet our standards of quality. Your comments are valuable to us, and we'll use them to make improvements for the benefit of our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Best Wishes,

10/10 Excellent

Abram

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous. Property was well kept. Plenty of entertainment. Beach was immaculate.
Stayed 4 nights in Apr 2024
Response from Management Team on Apr 17, 2024
Dear Abram,Thank you for your positive review! It sounds like you had a wonderful experience at the resort. If you have any questions or need further assistance, feel free to reach out. We're here to help!Best Wishes,Management Team.

10/10 Excellent

Asya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Royalton Blue Waters is Simply Beautiful! The resort is beautiful, the staff was friendly and helpful. The food was good! I absolutely loved it. A special shout out to Rayanna who greeted us and quickly checked us in. Thank you to Alex at the swim up bar, his drinks are great and his spirit was genuine. Thank you to the whole vibe team especially Tayshawna and Kelly Ann. They kept the party lit. Thank you to the fit team Cover and Kadija that instructed yoga. Sherika at the Spa she was so sweet. Lastly Trevoy for the tour of the resort and wedding information. I am beyond happy. Thank you for your hospitality Royalton Blue Waters!
Stayed 3 nights in Apr 2024
Response from Management Team on Apr 17, 2024
Dear Asya,It's fantastic to hear that you had such a wonderful experience at Royalton Blue Waters! Thank you for taking the time to share your positive feedback. We're thrilled that you found the resort beautiful, enjoyed the friendly and helpful staff, and appreciated the delicious food.Rayanna, Alex, Tayshawna, Kelly Ann, Cover, Kadija, Sherika, and Trevoy will be delighted to receive your special shout-outs. They work hard to ensure our guests have an amazing time, and it's rewarding to see their efforts recognized.We're honored to have had the opportunity to host you, and we look forward to welcoming you back for another exceptional stay in the future. Until then, safe travels and best wishes!Best Wishes,

10/10 Excellent

Matthew

Stayed 7 nights in Apr 2024
Response from Management Team on Apr 17, 2024
Dear Matthew,Thank you for sharing your review! If you have any specific feedback or questions about the resort, feel free to let us know. We're here to assist you!Best Wishes,

6/10 Okay

Shkelzen

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Staff was very slow and inattentive in the buffet.
Stayed 7 nights in Apr 2024
Response from Management Team on Apr 15, 2024
Hello Shkelzen,Thank you for allowing us to host you and for leaving your feedback. We apologize for the slow and inattentive service you experienced at the buffet during your stay at Royalton Blue Waters. Providing efficient and attentive service is a priority for us, and we're sorry to hear that we fell short of meeting your expectations in this regard. Your feedback is valuable, and we will address this issue with our team to ensure that improvements are made to enhance the dining experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Wishes,

8/10 Good

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for families. Lots of water options. Food can be tricky,
Stayed 5 nights in Apr 2024
Response from Management Team on Apr 15, 2024
Dear Stacey,We're delighted to hear that you found Royalton Blue Waters to be great for families and enjoyed the abundance of water options available! Providing a variety of activities for all ages is important to us, and we're glad you had plenty to choose from. We understand that food preferences can vary, and we're sorry to hear that you found it tricky during your stay. Your feedback is valuable, and we'll use it to continue improving our dining offerings. Thank you for sharing your experience, and we hope to welcome you and your family back for another wonderful stay in the future!Best,

10/10 Excellent

Alexander

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location in a quiet area. Pools on pools on pools. Water slides are a blast, though be careful on the red one to not hit your head!
Response from Management Team on Apr 15, 2024
Dear Alexander,Thank you for sharing your experience at Royalton Blue Waters! We're thrilled to hear that you enjoyed our beautiful location in a quiet area. It's wonderful to know that you had a blast with our pools and water slides – they're definitely a highlight for many of our guests! We appreciate your tip about being cautious on the red water slide and will ensure that safety remains a top priority. We look forward to welcoming you back for more fun and relaxation in the future!Best Wishes,

10/10 Excellent

Quincy

Traveled with partner
Liked: Amenities
The cleanliness ,aesthetics,food was all great
Stayed 2 nights in Apr 2024
Response from Management Team on Apr 15, 2024
Dear Quincy,We're thrilled to hear that you had a great experience at Royalton Blue Waters! Thank you for highlighting the cleanliness, aesthetics, and food quality as aspects that contributed positively to your stay. Maintaining a high standard in these areas is a top priority for us, and we're glad that you found them to be exceptional. We appreciate your feedback and look forward to welcoming you back for another wonderful experience in the future!Best Wishes,

10/10 Excellent

Kristin

Stayed 4 nights in Apr 2024

10/10 Excellent

Kedecia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Management Team on Apr 11, 2024
Hello Kedecia, Thank you for allowing us to host you and for leaving your feedback. We are happy to hear that you had a great time with us. We do look forward to seeing you again soon. Best Wishes,

6/10 Okay

Bonnie

Liked: Property conditions & facilities
Property was very nice, food and service was terrible. Room was very clean.
Stayed 5 nights in Apr 2024
Response from Management Team on Apr 11, 2024
Dear Bonnie, Thank you for sharing your feedback with us. We're pleased to hear that you found our property to be very nice and that your room was clean. However, we're truly sorry to learn that you were disappointed with the food and service provided during your stay. Providing excellent service and delicious cuisine is a top priority for us, and we regret any inconvenience caused by falling short of your expectations in these areas. Your feedback is invaluable, and we will address these concerns with our team to ensure that improvements are made. We appreciate your honest review and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Best Wishes,Management Team.

10/10 Excellent

vijaykumar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s smoke and quiet. Kids friendly. Convenient for a breath takeout for professionals as they offer 1 night stay unlike others. Only parking should improve a little more space. Otherwise for stay it’s excellent. Sports area pools and food very nice. Super excellent
Stayed 1 night in Apr 2024
Response from Management Team on Apr 11, 2024
Dear vijaykumar,Thank you for your wonderful review! We're delighted to hear that you found our hotel to be smoke-free, quiet, and kid-friendly, providing a convenient option for professionals with the option for a one-night stay. We're thrilled that you enjoyed our sports areas, pools, and delicious food offerings. Your feedback regarding parking space is duly noted, and we'll explore ways to improve this aspect of our service. We're grateful for your kind words and are thrilled to have provided you with an excellent stay. We look forward to welcoming you back for another superb experience in the future!Best,

8/10 Good

Berris

Liked: Cleanliness, property conditions & facilities
I love this hotel overall. Very big and spacious and have a variety of place/things to do. The outside is amazing with pools, bars, entertainments, dining area etc. it’s great overall with 2 exception! 1: The customer service at the front seat pertaining to answering the phone is terrible.! I been calling for a service and I haven’t gotten them not one time since me n my family checked in.. 2: The room service is bad. I requested towels and a tooth paste since last night for me n my family and no one showed up at all until now smh. Note: These are the things that leave a bad taste in customers mouth to not want to return. Because I truly like this place and I don’t want to leave a bad comment at all, but! These things needs to be fixed immediately..other than that this place is nice. Shout out to the bartenders, the waitresses and the ones that make the food. Very friendly n professional..
Stayed 1 night in Apr 2024
Response from Management Team on Apr 11, 2024
Dear Berris, Thank you for sharing your detailed review of your experience at our hotel. We're thrilled to hear that you loved the overall atmosphere, amenities, and variety of activities available at our property. However, we're truly sorry to learn about the issues you encountered with the front desk responsiveness and room service. Providing excellent customer service is a top priority for us, and we regret any inconvenience caused by the delayed response to your requests. Rest assured, we will address these concerns with our team to ensure that similar issues are not repeated in the future. We're grateful for your positive recognition of our bartenders, waitstaff, and food service team, and we'll be sure to pass along your kind words to them. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for an even better experience in the future.Best,

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was beautiful, we had a wonderful time for the most part, I understand the lack of running water for 24 hrs our first night and day, and low pressure our third day. But we had no A/C in our room the entire stay from Sunday to Thursday, reported it multiple times, someone came to check it, but not fixed or moved
Stayed 4 nights in Mar 2024
Response from Management Team on Apr 11, 2024
Dear John,We're glad to hear that you found our property beautiful and that you had a wonderful time overall. However, we're truly sorry to learn about the issues you experienced during your stay. We understand how important these amenities are for your comfort, and we apologize for any inconvenience caused by their absence. Your feedback is essential to us, and we'll address these concerns with our team to ensure that similar issues are promptly resolved in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Best Wishes,Management Team.

6/10 Okay

Micah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean but some areas (foot washing station) was clogged and therefore not usable. My kids also saw lots of debris on the floor of the main pool (connected to the lazy river). The food was subpar. At one point, the chicken from the jerk hut was undercooked and almost served to me but I requested that it be cooked longer. I never got the food as I came back to retrieve it later and it was still undercooked. Overall, the staff was cordial and accommodating. It was a good experience but more than likely not to return.
Stayed 3 nights in Apr 2024
Response from Management Team on Apr 8, 2024
Dear Micah,Thank you for sharing your feedback with us. We're glad to hear that you found our property clean and that our staff were cordial and accommodating during your stay.Thank you for sharing your feedback with us. We're glad to hear that you found our property clean and that our staff were cordial and accommodating during your stay.We apologize for the issues you encountered with some areas, such as the clogged foot washing station and debris in the main pool. Maintaining cleanliness and functionality is important to us, and we will address these concerns with our team to ensure they are promptly resolved.We're sorry to hear that you found the food to be subpar and that you had an unsatisfactory experience. We will address this issue with our culinary team to ensure that proper protocols are followed to prevent similar incidents in the future.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best Wishes,

8/10 Good

Vincent

Stayed 6 nights in Mar 2024
Response from Management Team on Apr 29, 2024
Dear Vincent, Thank you for allowing us to host you and for leaving your feedback. We do look forward to seeing you again for another stay with us.Best,

10/10 Excellent

Premraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from Management Team on Apr 2, 2024
Drar Premraj,Thank you for allowing us to host you and for leaving your feedback. We are happy to learn you had a great time with us and we look forward to seeing you again soon. Best Wishes,

8/10 Good

Anthony Ramon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large resort with many activities and restaurants with extensive selection. Vibe activities team is incredible and present all day. Bar locations are distant and service adequate; requires additional bar/lounge area at pool area. Front lobby is spacious and clean.
Stayed 7 nights in Mar 2024
Response from Management Team on Apr 2, 2024
Dear Anthony,Thank you for allowing us to host you and for leaving your feedback. We're thrilled to hear that you enjoyed the wide array of activities and dining options available at our resort, as well as the exceptional service provided by our Vibe activities team. Your feedback about the bar locations and service is valuable to us, and we will certainly take it into consideration as we strive to enhance the overall guest experience. We appreciate your suggestion for an additional bar/lounge area at the pool and will explore opportunities to improve this aspect of our resort. Thank you for highlighting our spacious and clean front lobby. We hope to welcome you back for another memorable stay in the future!Best Wishes,

4/10 Poor

OMKARANANDA

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
This property has great facilities and activities. It caters for kids with a water park and other activities. However for the price tag I think that the staff should have a positive attitude towards hotel Guests. Some staff I found to be rude. The kids club was also not functioning. For that size hotel there should be at least 4 elevators (1 elevator malfunctioned). Kudos f to staff of the Spa and Japanese restaurant. They were professional and courteous.
Stayed 4 nights in Mar 2024
Response from Management Team on Mar 27, 2024
Dear OMKARANANDA,Thank you for sharing your feedback regarding your recent stay at our property.We are delighted to hear that you enjoyed our facilities and activities, especially those catering to children. However, we sincerely apologize for any instances where you encountered less-than-positive attitudes from our staff.Please know that your comments have been shared with our team as we continuously strive to improve our service standards. We are pleased to hear that the staff at the Spa and Asian restaurant provided you with professional and courteous service, and we will be sure to pass along your commendations to them.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Warm regards,

8/10 Good

Kenya, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💕
Stayed 4 nights in Mar 2024
Response from Management Team on Mar 26, 2024
Dear Kenya,Thank you for allowing us to host you.We are happy to hear that you had a great time with us.We do look forward to seeing you again soon.Best Wishes,

10/10 Excellent

Tameka

Stayed 4 nights in Mar 2024
Response from Management Team on Apr 15, 2024
Dear Tameka,Thank you for taking the time to leave a four-star review for Royalton Blue Waters! We appreciate your positive rating and are delighted to hear that you enjoyed your experience with us. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. We value your input and look forward to welcoming you back for another enjoyable stay in the future!Best,

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Management Team on Mar 26, 2024
Dear Vishal,Thank you for allowing us to host you.We are happy to hear that you had a great time with us.We do look forward to seeing you again soon.Best Wishes,

6/10 Okay

Hakim

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Myself and my wife did like the pool and beach areas. We did like the bar service. We did not like there was no transportation and no accommodations for guests staying who went through a third party. Hotel conditions were extremely horrible. Broken fixtures, lighting broken throughout the property. Elevators were broke, dark staircases. Food plates left in hotel for pickup and was there for hours. Food options were good but food was not extremely hot. Cleaning crew for dining halls not efficient and effective. We definitely will not be recommending this resort to friends and family. The room was a bright spot with Jacuzzi in the room and double showers in the room. Balcony was nice touch. Room service was the slowest I have ever seen.
Stayed 3 nights in Mar 2024
Response from Management Team on Mar 26, 2024
Dear Hakim,Thank you for taking the time to provide your feedback. We're glad to hear that you enjoyed the pool and beach areas, as well as the bar service. However, we apologize for the inconveniences you experienced during your stay. Your comments regarding transportation, accommodations for third-party bookings, and the condition of the hotel are concerning, and we will address them with our management team to ensure improvements are made. We're sorry to hear about the issues with broken fixtures, lighting, elevators, and cleanliness. Please rest assured that we take your feedback seriously, and we will work diligently to address these concerns. We appreciate your compliments regarding the room amenities, and we will also look into improving the efficiency of our room service. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future to provide a more enjoyable experience.Best Wishes,

10/10 Excellent

Veronique

Liked: Staff & service, property conditions & facilities
Response from Management Team on Mar 26, 2024
Dear Veronique,Thank you for allowing us to host you.We are happy to hear that you had a great time with us.We do look forward to seeing you again soon.Best Wishes,

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and friendly, quiet resort, loved it had an adults side and a kids side. Checking was a bit slow and rooms have had some mileage but staff couldn’t do enough to be courteous. Could benefit from more snack options
Stayed 7 nights in Mar 2024
Response from Management Team on Mar 26, 2024
Dear Jennifer,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the peaceful ambiance of our resort and appreciated the separate areas for adults and children. Your feedback regarding the check-in process and room conditions is duly noted, and we'll certainly work to address these areas for improvement. We're glad that our staff's courteous service made a positive impression on you, and we'll take your suggestion for more snack options into consideration to enhance the overall guest experience. We hope to welcome you back for another relaxing stay in the future!Best Wishes,

10/10 Excellent

Kalissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy the multitude of options offered; activities, dining, etc
Stayed 4 nights in Mar 2024
Response from Management Team on Mar 26, 2024
Dear Kalissa,It's wonderful to hear that you appreciated the variety of options available during your stay! Providing diverse activities and dining choices is important to us, as we aim to cater to the preferences and interests of all our guests. We're thrilled that you enjoyed the range of offerings and hope they added to the overall enjoyment of your experience with us. We look forward to welcoming you back for more memorable experiences in the future!Best Wishes,

10/10 Excellent

olman

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
The resort was great enjoyed our time great service
Stayed 4 nights in Mar 2024
Response from Management Team on Mar 22, 2024
Dear Olman,Thank you for taking the time to rate your experience with us. We appreciate your feedback and hope to have the opportunity to exceed your expectations on your next visit.We value your input and strive to make each stay exceptional.Best Wishes,

8/10 Good

Jonathan Edward

Stayed 5 nights in Mar 2024
Response from Management Team on Apr 11, 2024
Dear Jonathan, Thank you for allowing us to host you and for leaving your rating. We do look forward to seeing you again for a much better experience. Best,

4/10 Poor

Justyna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been in a lot of different places and resorts in Caribbean but this one far the worst. Prices are not that reasonable for the goods and service they offer and I honestly did not feel comfortable or safe. There is a lot of locals walking around the beach even on the family side selling drugs. They are very annoying ,persistent and won’t take no for an answer. I didn’t feel comfortable with my kids walking around the beach in the evening. On top of everything one of the cleaning crew people left their marihuana supply in my room after cleaning!!!!! Absolutely weird and ridiculous. I addressed an issue with the front desk but nothing was done. Actually they claimed after speaking with their cleaning person that it’s definitely not them and I should try to remember if it’s not my belongings. Mind you I was in the room with two kids and no one else was going through it except for us and them. In general stay and vacation was not pleasant and bit frustrating and stressful. Not coming back there and won’t be recommending the resort to anyone.
Response from Management Team on Mar 14, 2024
Dear Justyna, We are sorry to hear about your disappointing experience at our resort. Your feedback is important to us, and we take it seriously. We apologize for any inconvenience or discomfort you experienced during your stay. We strive to provide a safe and enjoyable environment for all our guests, and we regret that we fell short of meeting your expectations.Thank you for bringing these issues to our attention. We hope that despite this experience, you will consider giving us another opportunity to provide you with a better stay in the future. Best Wishes,

10/10 Excellent

Andre

Stayed 5 nights in Mar 2024
Response from Management Team on Apr 2, 2024
Dear Andre, Thank you for allowing us to host you and for leaving your feedback. We are happy to learn you had a great time with us and we look forward to seeing you again soon. Best Wishes,

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Great love the energy
Stayed 5 nights in Feb 2024
Response from Management Team on Mar 6, 2024
Dear Ana, Thank you for your positive feedback! We're thrilled to hear that you enjoyed the energetic atmosphere during your stay. Providing vibrant and lively surroundings is something we strive for, and we're delighted that you felt that energy during your time with us.We appreciate your kind words and hope to welcome you back soon for another fantastic experience!Warm regards,

10/10 Excellent

Leanne, Winnipeg

Stayed 7 nights in Feb 2024
Response from Management Team on Mar 26, 2024
Dear Leanne,Thank you for allowing us to host you and for leaving your feedback. We are happy to learn that you had a great time with us.We look forward to seeing you again soon.Best Wishes,

10/10 Excellent

James, Los Gatos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Management Team on Mar 3, 2024
Dear James,Thank you for your 5-star rating! We appreciate your support and hope to continue exceeding your expectations in the future. We look forward to welcoming you back soon!Best Wishes,

10/10 Excellent

Dwayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the food! My only issue was no basketball court or soccer field.
Stayed 3 nights in Feb 2024
Response from Management Team on Mar 3, 2024
Dear Dwayne,We're glad to hear that you enjoyed the food during your stay! We value your input and will consider it as we continue to enhance our amenities. We hope to welcome you back soon!

10/10 Excellent

Michelle, Staten Island

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got back from a wonderful four days at Royalton Bluewaters. We used Major One Tours as transportation to and from the airport. Our drivers were Vincent and Timeless and they were great. The resort was very clean and well kept. There were plenty of staff everywhere always asking if you needed anything. I loved that they had activities throughout the day like family feud or bingo. Members of the Vibe Team were always trying to get people involved especially Snow and O’Shane. Water aerobics was fun with Khadijah from the Fit Team. Our favorite bartender at the pool bar was Tajah. He took care of us every day! There was entertainment at night, which was a great option. The restaurants were good, and we didn’t have to wait long for a table. Overall, we had an amazing experience and wouldn’t hesitate to go back there.
Stayed 3 nights in Feb 2024
Response from Management Team on Feb 26, 2024
Dear Michelle,Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent stay with us and that our staff made your experience pleasant and accommodating. Providing exceptional service and creating memorable experiences for our guests, especially during special occasions like honeymoons, is what we strive for.We're delighted that you enjoyed the complimentary honeymoon dinner on the beach. It was our pleasure to make your trip extra special and memorable.Thank you for recommending us, and we look forward to welcoming you back for another fantastic stay in the future!Warm regards,

10/10 Excellent

Sonia

Traveled with partner
Liked: Amenities
All staff was pleasant and accommodating. We truly enjoyed our stay. Everything was excellent. We were also happy to receive the complimentary honeymoon dinner on the beach. Surely made our trip extra special. Highly recommended and we will definitely stay here again.
Stayed 4 nights in Feb 2024
Response from Management Team on Feb 26, 2024
Dear Sonia,Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent stay with us and that our staff made your experience pleasant and accommodating. Providing exceptional service and creating memorable experiences for our guests, especially during special occasions like honeymoons, is what we strive for.We're delighted that you enjoyed the complimentary honeymoon dinner on the beach. It was our pleasure to make your trip extra special and memorable.Thank you for recommending us, and we look forward to welcoming you back for another fantastic stay in the future!Warm regards,

8/10 Good

Charles

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I thought the pools and Waterpark were awesome! Beach was nice! Food was average. Service varied from awesome to poor depending on who actually liked their job. The bar Service is slow due to not enough blenders and everyone waiting for blended drinks. Also alcohol seems watered down.
Stayed 4 nights in Feb 2024
Response from Management Team on Feb 26, 2024
Dear Charles,Thank you for sharing your feedback on your recent stay with us. We're delighted to hear that you enjoyed our pools, Waterpark, and beach areas. Providing a relaxing and enjoyable environment for our guests to unwind and have fun is always our goal.We appreciate your honesty regarding your dining experience. We apologize if the food did not meet your expectations during your stay. Your feedback will be shared with our culinary team to ensure improvements are made where necessary.Additionally, we're sorry to hear about the inconsistency in service you encountered. Providing exceptional service is a priority for us, and we will address this issue with our team to ensure that all guests receive the level of service they deserve.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future to provide you with a truly exceptional experience.Warm regards,

10/10 Excellent

Dorian James

Stayed 3 nights in Feb 2024
Response from Management Team on Mar 22, 2024
Dear Dorian James, Thank you for taking the time to rate your experience with us. We appreciate your feedback and hope to have the opportunity to exceed your expectations on your next visit.We value your input and strive to make each stay exceptional.Best Wishes,

10/10 Excellent

Lisa

Stayed 2 nights in Feb 2024
Response from Management Team on Mar 22, 2024
Dear Lisa,Thank you for taking the time to rate your experience with us. We appreciate your feedback and hope to have the opportunity to exceed your expectations on your next visit.We value your input and strive to make each stay exceptional.Best Wishes,

8/10 Good

Jody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and overall happy. The alarms at the hotel kept going off. At least 3 times a day. Drinks and food were only mediocre
Stayed 4 nights in Feb 2024
Response from Management Team on Feb 21, 2024
Dear Jody,Thank you for sharing your recent experience with us. We're glad to hear that our staff left a positive impression with their friendly and happy demeanor.However, we apologize for any inconvenience caused during your stay. Your satisfaction is important to us, and we appreciate your honesty. Rest assured, we'll review your feedback with our culinary team to make necessary improvements and provide a more enjoyable dining experience for our guests.Thank you for bringing these matters to our attention, as your feedback helps us to continuously improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,