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Reviews of La Quinta Inn & Suites by Wyndham Fairfield NJ

2.5 out of 5
La Quinta Inn & Suites by Wyndham Fairfield NJ
38 Two Bridges Rd, Fairfield, NJ

Reviews

5.6
Rating 10 - Excellent. 300 out of 1414 reviews" "
Rating 8 - Good. 216 out of 1414 reviews" "
Rating 6 - Okay. 217 out of 1414 reviews" "
Rating 4 - Poor. 232 out of 1414 reviews" "
Rating 2 - Terrible. 449 out of 1414 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Tammy, New Berlin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was remarkably quiet, given its location near I-80.
Stayed 2 nights in May 2024
Response from Tiff on May 20, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Amanda

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible! No washclothes, hand towels , family of 4 had to 2 towels to "share".moldy bathroom, dirty furniture, smelled like weed, plain old disgusting! You couldnt pay me to stay there again!
Stayed 2 nights in May 2024

2/10 Terrible

Luz

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire 2nd floor smelled like pot. The people across my room were having a loud party. The toilet seat was broken and the toilet was filthy. I had to check out and was promised a full refund which did not happen. Was disappointed and horrified at room 286!
Stayed 2 nights in May 2024
Response from nf on May 17, 2024
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

2/10 Terrible

Nadeem Mohiuddin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a mess in all categories. Very unpolite and rude reception staff. No one picks up the phone at thr reception at night time. A bad experience.
Stayed 2 nights in May 2024

8/10 Good

Kaleem

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was accommodating for my family of 6 and quiet for the little runaway.
Stayed 7 nights in Apr 2024
Response from Tiff on May 12, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tiff on May 11, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

David

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for a hotel in Haworth, NJ and you put me way off course and in a very unsafe environment. I had a hard time finding it and when I called the hotel I couldn’t understand them. I hated it!
Stayed 1 night in May 2024
Response from nf on May 11, 2024
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true La Quinta experience.

2/10 Terrible

Sae moon, Fairfax

Disliked: Cleanliness, amenities, property conditions & facilities
No goood
Stayed 1 night in May 2024
Response from Tiff on May 11, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Edward

Business traveler
Ice machines not working.
Stayed 3 nights in May 2024
Response from Tiff on May 11, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Radhika

Stayed 5 nights in May 2024
Response from Tiff on May 11, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

roberto, west paterson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse place I've been, read the reviews B4 booking...the picture on line of the building is fake ...place looks horrible
Stayed 1 night in May 2024
Response from nf on May 9, 2024
Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true La Quinta experience.

10/10 Excellent

andrzej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Apr 2024
Response from Tiff on May 8, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Rigoberto

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for room cleaning service wasn’t done
Stayed 4 nights in May 2024
Response from Tiff on May 11, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tiff on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Tiff on May 7, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Kara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tiff on May 7, 2024
Dear Guest We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Please let us know your concerns.

6/10 Okay

Shannon

Traveled with family and small children, Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Staff was rude and innattentive. There were alot of shady people in and around the hotel. The breakfast area was filthy and the foid was gone before you could get a full breakfast for your whole family. Our last day there i received a flat tire in the parking lot and they tried rushing me my 2 kids and our emotional support dog out. Never again
Stayed 1 night in Apr 2024
Response from nf on May 9, 2024
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon!

2/10 Terrible

Eswin A

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tiff on May 7, 2024
Dear Guest We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Please let us know your concerns.

2/10 Terrible

patricia

Traveled with partner
Hotel is in dire need to remodel and clean up! ASAP
Stayed 1 night in May 2024
Response from Tiff on May 6, 2024
We are under full renovation and under new management.

2/10 Terrible

Vanessa

Traveled with family and small children, Business traveler
Disliked: Amenities, property conditions & facilities
The room was dirty! The bathroom had hair all over the floor, and there were no towels! When I asked for towels, they didn’t have none, so had to go buy towels. The front desk did nothing to accommodate my stay! Will never stay there again!!!
Stayed 2 nights in May 2024
Response from nf on May 9, 2024
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon!

2/10 Terrible

Romika

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This is a very dirty, and loud hotel. Felt more like a motel, does not support what they advertise. Only stayed one night, and ran out early morning to find a better hotel.
Stayed 1 night in May 2024

10/10 Excellent

Angely

Liked: Cleanliness, staff & service, amenities
I don't like the area and i kept getting lost on the way here
Stayed 1 night in May 2024
Response from Tiff on May 11, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Susan

Traveled with family
Liked: Amenities
The room itself was nice but the bathroom tub had hair and kind of dirty with mold. The pool was nice too but miss the jacuzzi that use to be there!!
Stayed 1 night in May 2024
Response from Tiff on May 11, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Robert

Disliked: Cleanliness, property conditions & facilities
Room smells. Mold in bathroom
Stayed 1 night in May 2024

6/10 Okay

jviveros929

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Staff was good
Stayed 1 night in Apr 2024
Response from Tiff on May 11, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Tanner

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting! I would avoid this place at all costs there was literally poop smeared on the mattress under the sheets. There is zero way that if anyone stripped the bed and remade it that they could have missed it, absolute complete negligence the place is a filthy dump!
Stayed 1 night in May 2024

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nat on May 6, 2024
Thank you

2/10 Terrible

Elai

Disliked: Cleanliness, property conditions & facilities
Found fleas in our room. Another person staying there came up to the desk while we were checking in saying their outside door was propped open with a rock. Trash and cigarette butts in the halls.
Stayed 1 night in Apr 2024

4/10 Poor

Dimas

Traveled with partner
Disliked: Property conditions & facilities
Double booked suite we reserved and tried to charge us the same amount for a king room. Took over 2 1/2 hours to check in, didn’t get checked in until almost 8pm. Dirty rooms, old soap in the shower, dirty brown rag on floor
Stayed 3 nights in Apr 2024
Response from nat on May 2, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mentioned in your review, We continually try to do our very best for all guests. We will look into each issue that you have noted in an attempt to correct and improve our hotel. We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mentioned in your review, We continually try to do our very best for all guests. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

2/10 Terrible

Cesar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Marijuana and cigarettes smell coming from rooms, dirty hallways and very old rooms.
Stayed 2 nights in Apr 2024
Response from nat on May 2, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mentioned in your review, We continually try to do our very best for all guests. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

10/10 Excellent

andrzej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel
Stayed 1 night in Apr 2024
Response from Nat on May 6, 2024
Thank you so much

2/10 Terrible

Marjorie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from nat on May 2, 2024
We were very disappointed to read of your experience during your stay with us.

2/10 Terrible

Nyemma

Stayed 1 night in Apr 2024
Response from Tiff on May 19, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Rashon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was unsafe and I didn’t get compensated. Had to leave my door unlocked most of the night because the keys weren’t working at all. I was locked out numerous of times. Someone was supposed to compensate me but I didn’t get awarded with it
Stayed 1 night in Apr 2024
Response from nat on May 2, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mentioned in your review, We continually try to do our very best for all guests. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

2/10 Terrible

Santos

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels in the bathroom and was dirty the staff. So terrible 😞 so bad ?,
Stayed 1 night in Apr 2024
Response from nat on May 2, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mentioned in your review, We continually try to do our very best for all guests. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

2/10 Terrible

CANDIDA

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was one of worst experiences I have ever encountered. There was brown water stains on the ceiling tiles in the lobby and throughout the establishment. The rooms smelled old and dirty. The highlight of this experience was while I was in the process of disinfecting the “suite” that I was supposed to occupy for the night, I pulled the covers and sheets off the bed to looked for any signs of bed bugs. There was where I found the most disturbing and disgusting site. There was what looked to be an old blood stain on the mattress the size of at least a 4year old toddler. I nearly fainted. I then proceeded to go check my daughter’s room. Her mattress had other nasty urine and blood stains on it as well. I was horrified! I hope I’ll be able to upload photos of this ordeal. I didn’t even want to stay the night. However, being that the rooms were already paid for. I attempted to speak to the manager in hopes to get two rooms in better condition for the night. The night manager that starts his shift at 11pm was so rude. This man was arrogant, obnoxious and spoke to me in such a condescending way I was so insulted. He said “If I was of so high standard why did I stay in the room so long”. I could not believe this man had the audacity to say that to me. Even someone of less standards is not deserving of that and should not be spoken to in that manner or subjected to those horrendous conditions. He refused to change the rooms, therefore I decided to call the cops.
Stayed 1 night in Apr 2024
Response from nat on May 2, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mentioned in your review, We continually try to do our very best for all guests. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

2/10 Terrible

Sage

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely filthy and disgusting Needs to be close down
Stayed 1 night in Apr 2024
Response from nat on May 2, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mentioned in your review, We continually try to do our very best for all guests. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

2/10 Terrible

Akanbi

Liked: Cleanliness
Disliked: Staff & service
Front desk terrible
Stayed 1 night in Apr 2024
Response from bobby on Apr 28, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity.

2/10 Terrible

Aurin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hallways was very dirty service is not good looks nothing likes the photos
Stayed 1 night in Apr 2024
Response from bobby on Apr 28, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity.

2/10 Terrible

Jeff

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Carpets terrible shape. Elevators filthy
Stayed 1 night in Apr 2024
Response from bobby on Apr 28, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mentioned in your review, especially the experience at check out. We continually try to do our very best for all guests. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

2/10 Terrible

anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't think I'll stay here again.
Stayed 1 night in Mar 2024
Response from bobby on Apr 28, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mentioned in your review, especially the experience at check out. We continually try to do our very best for all guests. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

8/10 Good

Robin

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
It was surrounded by different restaurants those who drive would find a lot of places to eat and or shop.
Stayed 1 night in Apr 2024
Response from Nat on May 6, 2024
Yes we have a greatr location.Thank you

2/10 Terrible

Lwanda

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from bobby on Apr 28, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity.

10/10 Excellent

Crystal

Stayed 1 night in Apr 2024
Response from Tiff on May 15, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Timothy, Clifton

Traveled with partner
Liked: Amenities
This conveniently located hotel was a good value for our needs, and gave us almost instant access to all the major highways in the area. There are also a Dunkin', WaWa, and QuickCheck around the corner, for a quick bite that isn't a hamburger. The lobby was a little dirty, with a lot of leaves collected inside, by the non-automatic doors leading to the breakfast area. In the 6 nights that we stayed there, these were never addressed. But overall our stay was pleasant and would stay again.
Stayed 6 nights in Apr 2024

10/10 Excellent

Shannon

Stayed 2 nights in Apr 2024
Response from Tiff on May 14, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities
This property said it had Non smoking rooms.it did not I was given room #158 that’s was literally down a maze of 158 rooms that I had to walk. The entire corridor was smoke filled and mildew rot. Passed transient guests. The smell inside the room was overwhelmed air freshener could not breathe. Asked for a different room. Same thing. Smoke on elevator everywhere. I left. Took a different hotel that offered a clean non smoking room. Took pictures and told everyone Never stay at La Quinta. Ever. Still can see the gross mildew old vintage arm chair with the stains.
Stayed 1 night in Apr 2024
Response from bobby on Apr 28, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mentioned in your review, especially the experience at check out. We continually try to do our very best for all guests. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

8/10 Good

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tiff on May 11, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Afolabi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY IN THIS HOTEL IF YOU ARE A NEAT PERSON!!! The Hotel is dirty, mold smelling odor, Non smoking but the person next door almost choked me at night through the connecting door!!! The reception area has torn sofa, dorty walls. The walls have open dents, cobwebs in the ceilings. Torn floor carpet. My room was NEVER cleaned in 4 nights!!!!! Had to check out before my 7 nights were over. Underneath toilet bowl obviously hasnt been cleaned in 1year. (A fact, the amount of black dirt is eveidence, alongsode the slimy bath tub) I met with the two (2) receptionists on duty on two (2) different occassions, met the manager who said the room will be changed. ALL to NO AVAIL. I actually saw another lady complain abouth the filth in her words "you deceived us with the online pictures" and I checked out with my family immediately. The pool, hmm... I feel sorry for the folks swimming in it.
Stayed 7 nights in Apr 2024
Response from nc on Apr 27, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mentioned in your review, especially the experience at check out. We continually try to do our very best for all guests. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

2/10 Terrible

Milton

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was no accommodating people were fighting and yelling for help kids couldn’t sleep.Pool was closed when they stated it was open.Not to mention they didn’t have clean blankets or sheets.
Stayed 1 night in Apr 2024
Response from nc on Apr 27, 2024
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mentioned in your review, especially the experience at check out. We continually try to do our very best for all guests. We will look into each issue that you have noted in an attempt to correct and improve our hotel.