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Reviews of Country Inn & Suites by Radisson, Elk River, MN

2.5 out of 5
Country Inn & Suites by Radisson, Elk River, MN
18894 Dodge St Nw, Elk River, MN

Reviews

8.2

Very Good

Rating 10 - Excellent. 408 out of 945 reviews" "
Rating 8 - Good. 331 out of 945 reviews" "
Rating 6 - Okay. 115 out of 945 reviews" "
Rating 4 - Poor. 64 out of 945 reviews" "
Rating 2 - Terrible. 27 out of 945 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Cery clean, wonderful staff
Stayed 1 night in May 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at check in was great! Very easy to get around the lot with a trailer and close to the event center. Breakfast was great too!
Stayed 2 nights in Apr 2024
Response from Management on May 7, 2024
We appreciate the feedback. We are delighted to read that you enjoyed your staying with us. We will use your feedback to fine tune our operations and will work harder in the hope that upon your next visit, we can meet or exceed your expectations. Thank you!

2/10 Terrible

Raquel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is prostitution going on in this hotel. All night customers driving in and out of the facility with loud music. The room was dirty, the mattress felt like I was on a water bed, 2 flat small pillows. There was no phone in the room. The entire experience was terrible. My reservation was for 1 night and when I went to check in they were trying to charge for for 4 nights. I will not be staying here again.
Stayed 1 night in May 2024
Response from Management on May 7, 2024
Thank you for sharing your feedback with us. We sincerely apologize for any dissatisfaction you experienced during your stay. We recognize the importance of providing a tranquil environment for our guests. We will promptly address the conditions of your room with our housekeeping team to ensure it meets our high standards. Your constructive comments are invaluable to us as we strive to enhance our services continuously. We look forward to the opportunity to surpass your expectations in the future.

10/10 Excellent

Jeremy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a solid hotel.
Stayed 2 nights in Apr 2024
Response from Management on May 7, 2024
Thank you for taking the time to complete our guest survey and for awarding us a full score! We truly appreciate your positive rating and are delighted to hear that you had an excellent experience during your stay with us.Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations.We look forward to the opportunity to welcome you back again in the future for another outstanding stay.

10/10 Excellent

wes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on May 7, 2024
Thank you for taking the time to complete our guest survey and for awarding us a full score! We truly appreciate your positive rating and are delighted to hear that you had an excellent experience during your stay with us.Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations.We look forward to the opportunity to welcome you back again in the future for another outstanding stay.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to all the places we had to go and they were handicap accessible
Stayed 2 nights in Apr 2024
Response from Management on May 7, 2024
The team at Country Inn & Suites by Radisson, Elk River, extends our sincere gratitude for sharing your feedback and taking the time to recount your experience. We are thrilled to learn that you had a pleasant stay with us. Your patronage is greatly appreciated, and we assure you that we remain committed to delivering exceptional service. We eagerly anticipate the opportunity to welcome you back whenever your travels lead you to our area again!

8/10 Good

Jayson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Nothing too fancy. Check in and out were very easy. Some noise early on but got better later. Enjoyed the hot tub and pool area. Breakfast had adequate options. Overall nice place.
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Elk River, we thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your staying with us. We thank you for your business and we promise we will always do our best. We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a little dated but clean and functional. Saturday night desk worker was pretty crabby but everyone else was great.
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
The team at Country Inn & Suites by Radisson, Elk River, extends our sincere gratitude for sharing your feedback and taking the time to recount your experience. We are thrilled to learn that you had a pleasant stay with us. Your patronage is greatly appreciated, and we assure you that we remain committed to delivering exceptional service. We eagerly anticipate the opportunity to welcome you back whenever your travels lead you to our area again!

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Management on Apr 18, 2024
We appreciate the feedback. We will use it to fine tune our operations and will work harder in the hope that upon your next visit, we can meet or exceed your expectations. Thank you!

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Quite place
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Elk River, MN. We sincerely appreciate your feedback and are happy you had a great experience with us.We hope to continue to provide great experiences for you and to see you again when your travels bring you back to the area!

4/10 Poor

Randi

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Staff was unfriendly everyone from the front desk housekeeping to ladies doing breakfast. The front desk guy was rude to my father in law who was trying to be helpful. Breakfast wasn't good. Beds were uncomfortable but as far as cleanliness they seemed pretty clean there.
Stayed 2 nights in Mar 2024
Response from Management on Apr 2, 2024
Thank you for sharing your feedback on your recent stay with us.We apologize for the disappointment caused by the service from our staff. We're concerned about your comment regarding housekeeping, as none of our attendants are from BFK.To address this, we'll enhance our staff training to ensure better service. Your feedback helps us improve, and we'll strive to exceed your expectations on your next visit.Thank you for choosing Country Inns & Suites.

10/10 Excellent

Julie

Stayed 1 night in Mar 2024
Response from Management on Apr 18, 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Elk River, MN. We sincerely appreciate your feedback and are happy you had a great experience with us.We hope to continue to provide great experiences for you and to see you again when your travels bring you back to the area!

10/10 Excellent

Brenda

Traveled with family
We both felt very comfortable the moment we walked into the room. I am very fussy about pillows and never even brought mine in from the car lol. Thank you for nice linen and a very clean room.
Stayed 2 nights in Mar 2024
Response from Management on Apr 2, 2024
On behalf of our entire staff at Country Inn & Suites by Radisson, Elk River, we thank you for your business and we promise we will always do our best for you. We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Roberta, Mora

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a little upset in the beginning because I was confused about how their rooms are arranged however that was a minor setback. The staff is outstanding!
Stayed 1 night in Mar 2024
Response from Casandra on Mar 22, 2024
Dear Roberta, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

8/10 Good

Debora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facilities were A plus. On our stay the other costumers were very disrespectful of others. Maybe post a sign to let all patrons know they are not the only paying customers and keep the noise down after 10pm.
Stayed 1 night in Mar 2024
Response from Casandra on Mar 22, 2024
Dear Debora, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

8/10 Good

Roberta, Mora

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is usually quiet Hotel this weekend was a little crazy. otherwise it feels quiet and comfortable it is a quiet neighborhood barely hear thé traffic The staff was outstanding!
Stayed 1 night in Mar 2024
Response from Casandra on Mar 22, 2024
Dear Roberta, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No smoking areas outside but beautiful inside
Stayed 1 night in Mar 2024
Response from Casandra on Mar 22, 2024
Dear Tina, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

10/10 Excellent

Linda

Close to everywhere I need to visit
Stayed 2 nights in Mar 2024
Response from Casandra on Mar 22, 2024
Dear Linda, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Casandra on Mar 7, 2024
Dear Tyler, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here because of the pool, hot tub, and we get a jacquzzi in our room. The breakfast is great too!
Stayed 1 night in Feb 2024
Response from Casandra on Feb 22, 2024
Dear Monica, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

10/10 Excellent

Raymond

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Casandra on Feb 22, 2024
Dear Raymond, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

8/10 Good

Lucina

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Casandra on Feb 22, 2024
Dear Lucina,Thank you for taking the time to review our property. We are sorry your stay did not meet your expectations.If you have a moment and are willing to share any specifics on your stay, it would help us to remedy these concerns. Even if you choose not to contact us directly, I would like to make sure that you feel that your comments are heard. We hope to see you again and to exceed your expectations next time.Sincerely,Country Inn & Suites by Radisson, Elk River, MN

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean.
Stayed 1 night in Feb 2024
Response from Casandra on Feb 22, 2024
Dear Kimberly, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was very pleasant. One night, a family stayed in the room above us and their kids were running around in the middle of the night... bathtub had a slow drain.....and operating the TV was difficult because they give you a simple remote that doesnt give you access to the picture settings. the price was great and the place was clean and safe.
Stayed 3 nights in Feb 2024
Response from Casandra on Feb 14, 2024
Dear Matthew, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hot water, the issue has been addressed. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Casandra on Feb 14, 2024
Dear Scott, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. As a guest you are truly valued. We hope to see you again soon. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

8/10 Good

Holly

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
The only downfall was the lack of hot water in the shower. Took a very long time to warm up and never got to a desirable temperature.
Stayed 2 nights in Feb 2024
Response from Casandra on Feb 14, 2024
Dear Holly, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hot water. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

6/10 Okay

Darcie

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Casandra on Feb 14, 2024
Dear Darcie, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

10/10 Excellent

Victoria. L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Feb 2024
Response from Casandra on Feb 14, 2024
Dear Victoria, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. As a guest you are truly valued. We hope to see you again soon. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

10/10 Excellent

Tammy

Stayed 2 nights in Feb 2024
Response from Casandra on Feb 14, 2024
Dear Tammy, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. As a guest you are truly valued. We hope to see you again soon. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Casandra on Feb 14, 2024
Dear Patricia, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

10/10 Excellent

Walter

Stayed 3 nights in Jan 2024
Response from Casandra on Feb 14, 2024
Dear Walter, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Casandra on Feb 14, 2024
Dear Linda, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Country Inn & Suites by Radisson, Elk River, MN

10/10 Excellent

Cassie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love 3pm ch3ck ins and 12pm check outs, my only complaint was that the water was luke warm, we rented a jetted tub king suite for relaxing and got to use the tub once due to water temp. Being low. Breakfast was amazing and bed was so comfy and the hotel is very very clean
Stayed 1 night in Jan 2024
Response from Casandra on Mar 7, 2024
Dear Cassie, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. As a guest you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Country Inn & Suites by Radisson, Elk River, MN

6/10 Okay

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold room and cold water in winter
We arrived and check in was easy, got to our room and it had a jacuzzi in it. Tried to use it and there wasn’t any hot water. So we decided to go to the pool area to go on the hot tub. There was at least a dozen unsupervised kids in the pool area. Another gentlemen called the front desk and she came in and said something to them. A parent finally came after a kid called him to come down. The heater in our room was blowing out cold air until about 4 am. I did let the desk know but since the room was prepaid they couldn’t do anything.
Stayed 1 night in Jan 2024
Response from Casandra on Feb 14, 2024
Dear Shannon, Thank you for taking the time to complete our online survey regarding your recent stay at Country Inn & Suites by Radisson, Elk River, MN. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hot water. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,Country Inn & Suites by Radisson, Elk River, MN.

10/10 Excellent

Connie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
It was great! Friendly and helpful staff. Clean. Good breakfast.
Stayed 1 night in Jan 2024
Response from Management on Mar 22, 2024
Connie, On behalf of our entire staff at Country Inn & Suites by Radisson, Elk River, we thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your staying with us. We thank you for your business and we promise we will always do our best. We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Franciska

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cookies and coffee always available. Large hot tub with strong jets perfect after a long drive.
Stayed 1 night in Jan 2024
Response from Management on Mar 22, 2024
Franciska,On behalf of our entire staff at Country Inn & Suites by Radisson, Elk River, we thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your staying with us. We thank you for your business and we promise we will always do our best. We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Jane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Mar 22, 2024
Jane,Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Elk River, MN. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you and to see you again when your travels bring you back to the area!

10/10 Excellent

Franciska

Stayed 1 night in Jan 2024
Response from Management on Mar 22, 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Elk River, MN. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you and to see you again when your travels bring you back to the area!

10/10 Excellent

LeRoy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Beautiful hotel Very convenient
Stayed 1 night in Jan 2024

8/10 Good

Ka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

LuAnne, White Bear Lake

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

KRISTINA

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Becky

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Victoria. L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a night or two!
We got to check in a little early. Room was very clean. Pool was nice. Beds we not that comfortable but that was the only negative thing for this stay. I’d recommend this place.
Stayed 1 night in Dec 2023

10/10 Excellent

Cindy

Stayed 1 night in Dec 2023

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Angelia

Stayed 2 nights in Nov 2023

6/10 Okay

Mark

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The black dirt-like particles in the king bed were bothersome and ruined an otherwise good stay. Hotel personnel said they would have the maintenance man and professional pest control inspect the particles and the hotel would call me back…..haven’t heard from them yet as of today;12/12
Stayed 3 nights in Dec 2023