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Reviews of Motel 6 El Paso, TX - Southeast

2 out of 5
Motel 6 El Paso, TX - Southeast
12211 Gateway W, El Paso, TX

Reviews

4.4
Rating 10 - Excellent. 170 out of 1200 reviews" "
Rating 8 - Good. 118 out of 1200 reviews" "
Rating 6 - Okay. 123 out of 1200 reviews" "
Rating 4 - Poor. 147 out of 1200 reviews" "
Rating 2 - Terrible. 642 out of 1200 reviews" "

4.0/10

Cleanliness

5.8/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

10/10 Excellent

Octavio

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Both beds were missing comforters and was giving a gray blanket instead. There was no hot water barely warm. Sheets had stains would not recommend to come again.
Stayed 1 night in May 2024

6/10 Okay

Jose

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roof leaking, dirty and roaches
Stayed 1 night in May 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brand Experience Team on May 23, 2024
Hi Scott,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

David

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was dirty , no towels , toilet paper , or soap. There was drops of blood on the floor. The bathroom smelled like ass , and the water wouldn’t stop running in the shower. Coke baggies on hall way floor too. Also the elevator didn’t work.
Stayed 1 night in May 2024
Response from Brand Experience Team on May 20, 2024
Hi David,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Waldemar

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty noise bad bad I don’t recommend it
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 20, 2024
Hi Waldemar,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Julio

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay at this property. I arrived at 5:30pm for my reservation. I was given room 225 but maintenance said the ac did not work. I was then given room 219 but was not ready for another 30 minutes. I went to get dinner and arrived at 8:30pm for my room. It was occupied by another tenant. Then i was given room 225 again but ac didnt work. I left the property and asked for a refund.
Stayed 2 nights in May 2024
Response from Brand Experience Team on May 20, 2024
Hi Julio,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Poor

Guadalupe

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, Broken furniture, leaky faucets, everything is old and very worn.
Stayed 1 night in May 2024
Response from Brand Experience Team on May 20, 2024
Hi Guadalupe,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

K

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Nancy Y. on May 16, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Sandy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave in the room had to use the employee microwave in the front desk. Ask for an iron and they didn’t have one had to use the service dryer to get the wrinkles out of my clothes. And somebody’s pet take a dump on the hallway leaving all the smell for the whole day
Stayed 1 night in May 2024
Response from -kash on May 7, 2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. We strive to provide our guests with exceptional service, and it is clear that we fell short in this instance. We value your feedback and will use it to improve our services to ensure that this does not happen again in the future. Please accept our sincerest apologies and know that we are committed to making it right for you. Thank you for bringing this to our attention.-Kash Patidar(General Manager)

2/10 Terrible

Jeancarlo, El Paso

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place to stay. Very noisy, the people from the floor above was very loud and was making a lot of noise. Bathroom was making some weird noise every 10 minutes, facility was extremely dirty, hallway floor had an enormous bubble, very unsafe. No phone or clock alarm was available in the room, a/c unit very loud, no drawers available, and stairs was dirty and used needles on the floor. Customer service was very friendly and helpful, however i don’t recommend the stay in this place at all. I had to checked out at the middle of the night due to the noisy and because I feel unsafe.
Stayed 2 nights in May 2024
Response from -kash on May 7, 2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. We strive to provide our guests with exceptional service, and it is clear that we fell short in this instance. We value your feedback and will use it to improve our services to ensure that this does not happen again in the future. Please accept our sincerest apologies and know that we are committed to making it right for you. Thank you for bringing this to our attention.-Kash Patidar(General Manager)

2/10 Terrible

Ascencion

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not like the pictures at all. We were on the 3rd floor the elevator didn’t work plus no tv and filthy I do not recommend this place at all.
Stayed 1 night in May 2024
Response from -kash on May 7, 2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. We strive to provide our guests with exceptional service, and it is clear that we fell short in this instance. We value your feedback and will use it to improve our services to ensure that this does not happen again in the future. Please accept our sincerest apologies and know that we are committed to making it right for you. Thank you for bringing this to our attention.-Kash Patidar(General Manager)

4/10 Poor

Hunter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from -kash on May 7, 2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. We strive to provide our guests with exceptional service, and it is clear that we fell short in this instance. We value your feedback and will use it to improve our services to ensure that this does not happen again in the future. Please accept our sincerest apologies and know that we are committed to making it right for you. Thank you for bringing this to our attention.-Kash Patidar(General Manager)

2/10 Terrible

Ruby

Stayed 1 night in May 2024
Response from -kash on May 7, 2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. We strive to provide our guests with exceptional service, and it is clear that we fell short in this instance. We value your feedback and will use it to improve our services to ensure that this does not happen again in the future. Please accept our sincerest apologies and know that we are committed to making it right for you. Thank you for bringing this to our attention.-Kash Patidar(General Manager)

10/10 Excellent

Alma, El Paso

Traveled with family and small children, Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All like
Stayed 1 night in Apr 2024
Response from -kash on May 7, 2024
Thank you for your feedback, we hope to see you again Alma!

8/10 Good

roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No bad comments.The property was OK for a two nite stay
Stayed 2 nights in Apr 2024
Response from -Kash on May 7, 2024
Thank you for your feedback!

6/10 Okay

Gabriela

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Shower curtain was loose and no sitting area
Stayed 1 night in Apr 2024
Response from -kash on May 7, 2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. We strive to provide our guests with exceptional service, and it is clear that we fell short in this instance. We value your feedback and will use it to improve our services to ensure that this does not happen again in the future. Please accept our sincerest apologies and know that we are committed to making it right for you. Thank you for bringing this to our attention.-Kash Patidar(General Manager)

4/10 Poor

K

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Linnens were stained and limited. The floors underneath the beds were filthy and had two empty soda bottles under them. The filters on the air conditioning unit for filthy with a thick layer of dirt and debris limiting the air flow. They there were no toiletries offered. The fire alarm was disabled and not attached to the ceiling. It was on the TV stand. There was a temperature unit not in use hanging from the wall. And the exhaust fan in the bathroom did not work. The bathroom floor was very dirty and the shower curtain rod was hanging. The employee, Adam, that checked us in at early check-in seemed very annoyed and unamused. You did not seem like he wanted to be there.
Stayed 1 night in Apr 2024
Response from -kash on May 7, 2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. We strive to provide our guests with exceptional service, and it is clear that we fell short in this instance. We value your feedback and will use it to improve our services to ensure that this does not happen again in the future. Please accept our sincerest apologies and know that we are committed to making it right for you. Thank you for bringing this to our attention.-Kash Patidar(General Manager)

2/10 Terrible

Trinity

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the WORST place I’ve ever stayed in. I’ve stayed in a lot of motel 6s before just out of convenience and it was never this bad. I didn’t even last two hours before I left and went to another motel. When I got to my room it was filthy. Old drink rings on the table and night stand, pencil shavings and chips were on the floor and there were pübes IN my bed, meaning they never changed or cleaned my sheets. When I tried asking ti switch rooms they told me there were no vacancies. I went back to my room and got a new motel. When I left I went to the front desk to tell them and found out they had NUMEROUS rooms available. Then when I tried getting a refund it took me an entire week of calling everyday to get ahold of a manager to even start the process. 0/10 recommend.
Stayed 1 night in Apr 2024
Response from -kash on Apr 28, 2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. We strive to provide our guests with exceptional service and it is clear that we fell short in this instance. We value your feedback and will use it to improve our services to ensure that this does not happen again in the future. Please accept our sincerest apologies and know that we are committed to making it right for you. Thank you for bringing this to our attention.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to change rooms twice. The first room the bathroom door was falling off the hinges, and it had no lights. The second room I was moved to didn't have AC. The third room the bed was just too low missing the box spring I suppose. Then it was just dirty filthy.
Stayed 1 night in Apr 2024
Response from -kash on Apr 28, 2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. We strive to provide our guests with exceptional service and it is clear that we fell short in this instance. We value your feedback and will use it to improve our services to ensure that this does not happen again in the future. Please accept our sincerest apologies and know that we are committed to making it right for you. Thank you for bringing this to our attention.

4/10 Poor

Christopher

Stayed 1 night in Apr 2024

2/10 Terrible

Avigail

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AVOID THIS PLACE Place is unsafe, dirty. We got in to the room and bed was full with hairs, bath tub had mold, no towels (you can't even think on take shower without get infected or something ) AC was not functioning, only heat was working. Phone wasn’t working so I couldn’t call front desk, went down and I was told someone will show up to check AC and no one showed up after 45 min. We ended up going down to check out and the lady at front desk didn’t even take care of us she went outside to smoke and ignored us, we had to leave and of course they didn’t give us a refund. Please avoid to stay here, saving few dollars to stay here will make the worse night of your life
Response from General Manager on Apr 24, 2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. We strive to provide our guests with exceptional service and it is clear that we fell short in this instance. We value your feedback and will use it to improve our services to ensure that this does not happen again in the future. Please accept our sincerest apologies and know that we are committed to making it right for you. Thank you for bringing this to our attention.

4/10 Poor

Yaniv

Disliked: Amenities, property conditions & facilities
Not clean , no blankets
Stayed 1 night in Apr 2024
Response from -Kash on Apr 28, 2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. We strive to provide our guests with exceptional service, and it is clear that we fell short in this instance. We value your feedback and will use it to improve our services to ensure that this does not happen again in the future. Please accept our sincerest apologies and know that we are committed to making it right for you. Thank you for bringing this to our attention.

2/10 Terrible

Daniel

Business traveler
Disliked: Cleanliness, property conditions & facilities
I did not even stay here after receiving my room. The pictures that were on the website DID NOT match the actual rooms. The room smelled as if someone just smoke weed in it. The room was dirty, scratches on the table, wall and door, and the bathroom was terrible. I’ve stayed in a Motel 6 before and thought it’d be the same. You should NOT advertise this hotel. I wasted money on this and do not plan to use this website to reserve a hotel room again.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Daniel,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Alexis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Motel is completely the opposite of what you see in the posted pictures online. The Motel has definitely been neglected for a long time. I opened the door to my room and immediately said “no, im not sleeping here” I’m was not running the chancing of getting bed bugs or some disease, from the bottom of my heart please stay away from this location.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Alexis,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

8/10 Good

Elisie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It would be nice to have a microwave and mini fridge in the rooms. Towels for two people.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Elisie,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Poor

Elizabeth

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nasty blood on the walls & tv in room didnt work.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Elizabeth,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible hotel
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Michael,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Sergio Celso

Business traveler
Liked: Amenities
The cleanest of the room
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Sergio Celso,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Had a room reserved through Expedia got there. The guy tells me the room that I have doesn't have a TV. I said that's unacceptable. Then he tried to put me in a room that the shower didn't work. I said I have to have a shower while I was at the desk for customers came down to ask for refunds because the rooms were filthy blood on the sheets, stay clear this hotel people I am disputing with Expedia right now I never stayed I had to go get another hotel somewhere else
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi TravelerThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty clothes from people staying before me was on the floor not cleaned at all Towels were dirty
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Jose, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

2/10 Terrible

Janet I

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was broken. The room was very hot and the a/c did not work. The window had no screen. The curtains were falling down. The phone was missing buttons and did not work. No dial tone. Could not call to complain. The bathroom waa dirty. The tub faucet leaked.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Janet, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Natalie #Team6

4/10 Poor

Ken

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is run down and should not be an Expedia listing. Walls in the room had been damaged and barely repaired. Shower rod was barely hanging on the wall. Room was superficially clean - surfaces had been wiped, but needed a thorough scrubbing. Hallway carpet had ground in dirt.this was the worst motel I’ve stayed at. Staff was okay. Nice people not overly motivated.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Ken, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie#Team6

2/10 Terrible

Adriana

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No shampoo or conditioner. Tub was leaking was so loud. I paid for a room with microwave and fridge and there was no fridge. It was dirty where they didn’t sweep.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Adriana, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities
Half ass paint job in room.Hallway floors dirty.Elevator doesnt work.Stariwells dirty.Old brackets on walls
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 17, 2024
Hi William, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

2/10 Terrible

Celeste

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Motel 6 on Apr 3, 2024
Thank you for your feedback it is very important for us to make sure we improved.

2/10 Terrible

Mireya

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was hair all over the bed sheets. The pillows were stained and there was no tv in our room. There was trash in the hallway as well.
Stayed 1 night in Mar 2024
Response from Motel 6 on Apr 3, 2024
Thank you for your feedback it is very important for us to make sure we improved.

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Motel 6 on Apr 3, 2024
Thank you for your feedback it is very important for us to make sure we improved.

2/10 Terrible

Lance

Stayed 1 night in Mar 2024
Response from Motel 6 on Apr 3, 2024
Thank you for your feedback it is very important for us to make sure we improved.

2/10 Terrible

Marco

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels no tv no microwave no bedding
Stayed 1 night in Mar 2024
Response from Motel 6 on Mar 27, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Georgette

Stayed 1 night in Mar 2024
Response from General Manager on Apr 24, 2024
We sincerely apologize for the disappointing experience you had during your stay at our hotel. We strive to provide our guests with exceptional service and it is clear that we fell short in this instance. We value your feedback and will use it to improve our services to ensure that this does not happen again in the future. Please accept our sincerest apologies and know that we are committed to making it right for you. Thank you for bringing this to our attention.

2/10 Terrible

Ann, El Paso

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Motel 6 on Mar 25, 2024
Thank you for your feedback it is very helpful for us to improve.

2/10 Terrible

Rick

Disliked: Cleanliness, amenities, property conditions & facilities
Worst motel i have ever stayed in. I wouldve left if they would refund my money but they dont do refunds. I dont recommend this place at all so take my advice and book else where. You will be very disappointed. First room i was given was complete trash no tv dirty sheets no towels ect. So i asked for another room and the second room was just as bad except it had tv and some small towels. I regret booking here. Stay away!!
Stayed 1 night in Mar 2024
Response from Motel 6 on Mar 25, 2024
Thank you for your feedback it is very helpful for us to improve.

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were multiple fist size holes in the walls. Lighting fixtures were falling off. The toilet water ran all night long.
Stayed 2 nights in Mar 2024
Response from Motel 6 on Mar 25, 2024
Thank you for your feedback it will help us improve

2/10 Terrible

Alex

Stayed 1 night in Mar 2024
Response from Motel 6 on Apr 3, 2024
Thank you for your feedback it is very important for us to make sure we improved.

4/10 Poor

David

Disliked: Cleanliness
.
Stayed 1 night in Mar 2024
Response from Motel 6 on Mar 12, 2024
Thank you for your feedback

2/10 Terrible

Amber

Stayed 1 night in Mar 2024
Response from Motel 6 on Apr 3, 2024
Thank you for your feedback it is very important for us to make sure we improved.

2/10 Terrible

Beatriz, San Elizario

Disliked: Cleanliness, staff & service, property conditions & facilities
First room key given was for a room already taken. Second room given was previously used and never cleaned with no TV. The hallways are disgusting. It was terrible!
Stayed 1 night in Mar 2024
Response from Motel 6 on Mar 12, 2024
Thank you for your feedback!

2/10 Terrible

Carlos

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower was broken I wasn’t able to stay in the room
Stayed 1 night in Mar 2024
Response from Motel 6 on Mar 5, 2024
Thank you for your feedback it is very important to us. We apologize for the inconvenience you experience at our hotel we will use this feedback to improve ourselves and our hotel.

2/10 Terrible

Shawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Motel 6 on Mar 2, 2024
Thank you for your feedback it is very important for us to improve.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The hotel was terrible. No elevator and there was no light in the restroom.
Stayed 1 night in Feb 2024
Response from Motel 6 on Mar 2, 2024
Thank you for your feedback it is very important for us to improve.