All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Cleaning ladies were super loud outside my window yelling too early I was there for a funeral. and they would awake us every single morning We were unable to rest. I'd suggest to tell the cleaning people to not be rude and have common sense and not be yelling outside of windows or having loud convos on phone for we pay for our rooms it's not fair to us to not be able to sleep at8/9 in the morning!!!!
Claudia
Stayed 3 nights in May 2024
Response from Sophia CSR on May 25, 2024
Hi Claudia,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
Hi Joseph,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Hi Richard,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more shortly.
Hi Eric,Wow! What a wonderful review, we truly appreciate your business and trust in us. I am happy to hear that our service met your needs and expectations. I wish you a pleasant stay in the future as well.
Bathriom was very nice with large tub and handicap rail. Unfortunately the bed was extremely firm
BONNIE
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 7, 2024
Hi Bonnie,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
8/10 Good
martin
May 6, 2024
Liked: Cleanliness
It was noisy guest hanging out outside, playing loud music
martin
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 7, 2024
Hi Martin,I apologize for the inconvenience. Our priority is to ensure all guests have a peaceful stay. I'll address the noise issue immediately to maintain a quiet atmosphere. Thank you for bringing this to our attention. We hope you consider us again the next time your travels bring you to our area.
It was good experience with easy checking and no boring administrative issues
Gerson
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 30, 2024
Hi Gerson,Glad to know that you liked our quick check-in. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business.
8/10 Good
Carlos
Apr 29, 2024
Carlos
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 20, 2024
Hi Carlos,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
10/10 Excellent
Christian
Apr 22, 2024
Christian
Stayed 3 nights in Apr 2024
Response from Sophia CSR on May 15, 2024
Hi Christian,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.
8/10 Good
Harald
Business traveler
Apr 22, 2024
When I checked in the Lady up front was not to friendly, but it turned out ok. Great price n close to the ELP Airport 👍
Harald
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 23, 2024
Hi Harald,Providing the highest level of hospitality is our number one priority. It is disheartening to read your opinion about our staff. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
8/10 Good
Angelica
Apr 22, 2024
Angelica
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 24, 2024
Hi Angelica,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
This is a great property, newly renovated and very comfortable. And, of course, the price is extremely reasonable.
Joseph
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 20, 2024
Hi Joseph,Nothing motivates us more than honest words of appreciation. We are happy to know that you noticed the changes we have made. We appreciate your kind words and hope to see you again soon on your future travels.
6/10 Okay
Richard
Traveled with group
Apr 17, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Wouldn’t stay here again. Property was a bit run down and room had multiple humps in the flooring and bath. Doors would not shut properly.
Richard
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 18, 2024
Hi Richard,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
2/10 Terrible
John
Apr 8, 2024
John
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 11, 2024
Hi John,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
6/10 Okay
Brandi
Apr 4, 2024
Brandi
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Apr 6, 2024
Hi Brandi,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
Hi Misur,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.
Hi Fabian,Thank you for choosing us for your recent stay. We are glad that you liked our location. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business in future travels.
Hi Michael,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team strives to exceed your expectations and looks forward to you in the future.
Hi Rodolfo,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
It is an easy walk to Planet Fitness and Big Lots. Close to all I need when I travel! Staff was awesome and work hard to keep rooms clean! I will stay again! Price was great for the money! 🙂
Walter
Stayed 4 nights in Mar 2024
Response from Sophia CSR on Mar 27, 2024
Hi Walter,We are exceptionally thankful that you have honoured our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
Hi Jesus,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!
6/10 Okay
Kenneth
Traveled with pets
Mar 20, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
A more typical Motel 6. Nothing you’d want to write home about. The rooms are clean and no signs of any pests. It is under the flight path of the airport but there are no late night or early disturbances.
I did have a problem with the door lock. At first the staff blamed in on me for either keeping the card in my wallet or near my phone. They would rescan my card and it would work a couple of times until it didn’t. Finally after trying another new card (on my 3rd day) it still wouldn’t open the door. Rebecca was very nice and brought her StarTrek Tricoder and determined it was the lock. Ha! She said they would fix it the next day. I had to leave my door open the couple of times I took my dog out to potty.
The next day (after they supposedly fixed it) I still continued to have the problem. Once again I had to wait until the next day to get it repaired (again).
Finally, it appears to be working.
Kenneth
Response from Sophia CSR on Mar 21, 2024
Hi Kenneth,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
8/10 Good
Fernando
Mar 20, 2024
Fernando
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 11, 2024
Hi Fernando,Guest satisfaction is our number one objective, we appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Hi Lidia,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
I didn’t like how loud the bathroom lights were or how the the bathtub in the shower felt like it was going to give way.
Jose
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 9, 2024
Hi Jose,Thank you for taking the time to share your feedback with us! Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
6/10 Okay
bruce
Mar 2, 2024
A bit in a hard, noisy area of town. But able to enter and exit from 2 exits.
bruce
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 5, 2024
Hi Bruce,Glad to hear that you appreciated the convenience of having two exits, we apologize for any inconvenience caused by the noise in the surrounding area. Your feedback is valuable to us, and we will continue to work on enhancing our guests' comfort and satisfaction. We hope you were still able to enjoy your stay with us and that we'll have the chance to welcome you back in the future.
The property was obviously old but there were lots of modern improvements. I felt safe and the cleaning staff was very efficient. The location was great for shopping and restaurants and extremely close to the airport. The price was right for the quality.
Patricia
Stayed 12 nights in Jan 2024
Response from Sophia CSR on Mar 1, 2024
Hi Patricia,We are pleased to hear that you appreciated the modern improvements made to our historic property and felt safe during your stay. It's also great to hear that our cleaning staff exceeded your expectations. We agree that our location is one of our strongest assets, providing easy access to shopping, restaurants, and the airport. We take pride in offering quality accommodations at a fair price and are glad to hear that you felt the value was right. Once again, thank you for choosing to stay with us and we hope to have the pleasure of serving you again in the future.
Hi Dana,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
Hi Emircan,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
10/10 Excellent
Angela
Feb 15, 2024
Angela
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Hi Angela,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more shortly.
These rooms are all remodeled and beautiful! I love that they have wood floor and not carpet as well.
Jessicah
Stayed 6 nights in Feb 2024
Response from Sophia CSR on Feb 16, 2024
Hi Jessica,We are glad to hear that you appreciated the remodel of our rooms and found them beautiful. It's great to know that you enjoyed the wood flooring, which adds a touch of elegance and practicality to the space. Providing a comfortable and aesthetically pleasing environment for our guests is our top priority. Your satisfaction means the world to us, and we look forward to welcoming you back for another enjoyable stay in the future!
Convenient place to stay on the road but for the price it was dirty. The bathroom walls and door has “something” sprayed or splashed all over. But the bd area seemed clean at least
Sarah
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 16, 2024
Hi Sarah,Glad to hear that you found our location convenient for your travels. However, we're truly sorry to learn about the cleanliness issues you encountered, particularly in the bathroom area. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we appreciate your honesty and hope you'll consider giving us another chance to provide you with a more satisfactory experience in the future.
8/10 Good
Jessie
Traveled with family
Feb 14, 2024
Liked: Amenities
Front desk helped me to change my room to an ADA room for my son when I booked stay through a travel website that didn’t show ADA room available there.
All from a simple phone call to front desk and he quickly answered and let me know of ADA room availability that was not showing up on my travel website. Out stay was comfortable and staff was very friendly.
Jessie
Stayed 4 nights in Feb 2024
Response from Sophia CSR on Feb 16, 2024
Hi Jessie,Our team are thrilled to hear that our front desk team was able to assist you promptly and efficiently in accommodating your son's needs by switching your room to an ADA-accessible one. Providing excellent service and ensuring our guests' comfort is always our top priority. Your kind words are greatly appreciated and will be shared with our team. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future!
6/10 Okay
Luis
Feb 11, 2024
Luis
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Feb 12, 2024
Hi Luis,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
4/10 Poor
Verified traveler
Feb 8, 2024
Liked: Staff & service
Verified traveler
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 10, 2024
Hi Lidia,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
8/10 Good
Isela
Traveled with family
Feb 6, 2024
Liked: Staff & service
Isela
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 6, 2024
Hi Isela,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.
10/10 Excellent
Annette, Malone
Jan 31, 2024
Liked: Cleanliness, staff & service
Close to airport. A variety of restaurant options in the area. Drawbacks are the thin walls. Room clean and water hot.
Annette
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 31, 2024
Hi Annette,Glad to hear that our hotel's proximity to the airport and the variety of restaurant options in the area were convenient for your stay. We appreciate your compliments on the cleanliness of the room and the availability of hot water. However, we apologize for any inconvenience caused by thin walls. We appreciate your business and hope to have the opportunity to welcome you back in the future.
2/10 Terrible
Hugo
Jan 29, 2024
Disliked: Cleanliness, staff & service
Bad place
Hugo
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 31, 2024
Hi Hugo,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
10/10 Excellent
Hugo
Jan 18, 2024
Hugo
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 8, 2024
Hi Hugo,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
6/10 Okay
Ignacio
Jan 16, 2024
Liked: Cleanliness
Room smells like smoke and I don't smoke.
Ignacio
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 17, 2024
Hi Ignacio,Thank you for staying with us. We apologize for the inconvenience faced regarding the unpleasant smell. Thanks for letting us know about your experience, your feedback will be used to implement changes.
10/10 Excellent
Premio Pierre
Jan 13, 2024
Premio Pierre
Stayed 1 night in Dec 2023
Response from Sophia CSR on Feb 3, 2024
Hi Premio,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
This is a very nice property. I like the refrigerator and microwave in the rooms.
Matt
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 10, 2024
Hi Matt,We are delighted to hear that you enjoyed your stay at our property and appreciate your kind words about the amenities in the rooms, including the refrigerator and microwave. Providing a comfortable and convenient experience for our guests is our priority. We look forward to welcoming you back on your next visit and ensuring another enjoyable stay.
There was a roach painted over in the bathroom. But was ok . No coffee pot, staff was just normal. This property doesn’t serve full breakfast but there’s plenty of places that do around the corner.
Dolores
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 10, 2024
Hi Dolores,I sincerely apologize for any inconvenience caused by the presence of a roach in your bathroom, and we assure you that we are addressing this matter promptly to maintain a clean environment for our guests. Your input is valuable, and we will use it to make necessary improvements. We hope to have the opportunity to better serve you in the future.
Hi Mount,Your 10-star review is greatly appreciated. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!
Hi Shelia,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.
Hi Steven,Our team was delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels.
The hotel was well taken care of I mean everything was clean from my experience..even the employees were helpful because I am new to Texas so they made it their best to help me
Thaddeus
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 8, 2024
Hey Thaddeus, thanks for taking time to share your review. We appreciate your support.Lilith#Team6
Hi Mary,Thank you for staying with us. Guest satisfaction is our number one objective, we are using your survey to make your future stay better. Hope to see you again to deliver you a 10-star experience.
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.