Premium bedding, desk, iron/ironing board, free WiFi

Reviews of La Quinta Inn & Suites by Wyndham El Paso East

2.5 out of 5
La Quinta Inn & Suites by Wyndham El Paso East
7944 Gateway Blvd E, El Paso, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 544 out of 1242 reviews" "
Rating 8 - Good. 321 out of 1242 reviews" "
Rating 6 - Okay. 179 out of 1242 reviews" "
Rating 4 - Poor. 107 out of 1242 reviews" "
Rating 2 - Terrible. 91 out of 1242 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ismael

Disliked: Cleanliness, property conditions & facilities
Property needs a major overhaul.
Stayed 1 night in May 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very helpful
Stayed 1 night in May 2024

8/10 Good

kathy

Traveled with partner
Liked: Staff & service
Reliable hotel. Our stay was comfortable and we were happy with it. Very clean and nice people.
Stayed 2 nights in May 2024
Response from Sophia CSR on May 25, 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you had a comfortable stay and were happy with our cleanliness and friendly staff. We look forward to welcoming you back for another pleasant visit.

6/10 Okay

Joel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little loud in between the rooms.
Stayed 1 night in May 2024
Response from Sophia CSR on May 25, 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We apologize for any noise disturbance you experienced between the rooms. We'll work on improving sound insulation to ensure a quieter stay for our guests. We hope to welcome you back for a more peaceful visit in the future.

8/10 Good

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I partly pick this property for the hot breakfast...I didn't like the sausage or scrambled eggs. I could not eat the eggs (I think my first time ever...it had a texture of mashed potatoes) and only partly ate the sausage...could not cut the sausage (too hard...over cooked) with plastic knife.
Stayed 1 night in May 2024
Response from Sophia CSR on May 25, 2024
Dear Guest,Thank you for taking the time to share your experience. We apologize for the inconvenience you faced regarding breakfast. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Esteban

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great, quick and simple to check in and we will come back for the pool.
Stayed 1 night in May 2024
Response from Sophia CSR on May 25, 2024
Dear Guest,Thank you for your kind feedback! We're delighted to hear that you had a great stay and found the check-in process quick and simple. We're glad you enjoyed our pool and look forward to welcoming you back soon!

8/10 Good

Amber

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Place is clean in rooms and eating area, staff is wonderful. However needs updated in the halls like painted and baseboards okay for quick in and out
Stayed 3 nights in May 2024
Response from Sophia CSR on May 25, 2024
Dear Guest,We're pleased to hear that you found our rooms and eating area clean and that you enjoyed interacting with our wonderful staff. We appreciate your suggestion and we will take them into consideration as we strive to enhance our facilities for our guests. We hope to welcome you back for another enjoyable stay in the future.

4/10 Poor

Carlos Luna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sophia CSR on May 25, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Rosalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near pretty much everything. Just wish you had a airport Shuttle.
Stayed 1 night in May 2024
Response from Sophia CSR on May 25, 2024
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Okay

JOSE

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Sophia CSR on May 25, 2024
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

8/10 Good

Nico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean, quiet, very good service. Every time I travel in he area we stay here.
Stayed 1 night in May 2024
Response from Sophia CSR on May 22, 2024
Dear Guest,I appreciate your loyalty! We're delighted to hear that you consistently enjoy your stay with us! Our top priority is providing good, clean, and quiet accommodations along with excellent service. We look forward to welcoming you back during your future travels in the area.

4/10 Poor

Kristina

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks very rundown even with the “renovations” the hallways, elevators and lobby were really bad. The room was not cleaned well there was hair on the bed sheets and crud on the shower curtains. The door had a huge gap that let in a ton of light. Our air conditioning was running but not well at all the room never felt cool and we all were sweating at night. We ended our stay early and checked out at 6 am we couldn’t take it. We will never stay here again. Spend the extra money and stay somewhere else.
Stayed 1 night in May 2024
Response from Sophia CSR on May 22, 2024
Dear Guest,We apologize for the unsatisfactory experience during your stay. Your feedback is important to us, and we will address the cleanliness and maintenance issues with our team to ensure improvements are made. We regret any inconvenience caused and hope to have the opportunity to regain your trust in the future.

8/10 Good

Virgil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2024
Response from Sophia CSR on May 22, 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice check-in and rooms. Value and quality for the rate exceeded expectations.
Stayed 1 night in May 2024
Response from Sophia CSR on May 22, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your check-in experience and found value and quality in your room. We appreciate your kind words and hope to welcome you back for another excellent stay in the future.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Staff when you check in are nice and helpful.
Stayed 1 night in May 2024
Response from Sophia CSR on May 20, 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that our check-in staff was helpful and accommodating during your stay. Providing exceptional service is our priority, and we can't wait to welcome you back in the future.

10/10 Excellent

Brant

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only a stopover while passing through; but the hotel was clean and staff friendly and accommodating. Would stay here again.
Stayed 1 night in May 2024
Response from Sophia CSR on May 18, 2024
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our hotel clean and our staff friendly and accommodating. We appreciate your kind words and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a night on the road
Stayed 1 night in May 2024
Response from Sophia CSR on May 18, 2024
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

2/10 Terrible

Wajid

Will I be refunded since the system was down?
Stayed 1 night in May 2024
Response from General Manager on May 15, 2024
Hello I am sorry for the inconvenience this may have caused you, at the time you arrived our system was down. On our end we did not charge the virtual card please reach out to Expedia so they call us and verify.

10/10 Excellent

Ana, Seattle

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This is an affordable place to stay where I felt safe and staff were kind and welcoming.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,Thank you for your kind words. We're glad to hear that you found our place affordable, safe, and welcoming. Ensuring our guests feel comfortable and secure is our top priority, and we're glad we could provide you with a positive experience. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Ana, Seattle

Business traveler, Traveled with family
Liked: Staff & service
I felt well taken care of by staff.
Stayed 7 nights in Mar 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,We're delighted to hear that you felt well taken care of by our staff. Providing excellent service is our priority, and we're pleased to know that we met your expectations. Thank you for your kind feedback, and we look forward to welcoming you back again soon!

8/10 Good

Ana, Seattle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great. Everyone I came in contact with were helpful and kind.
Stayed 5 nights in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

10/10 Excellent

Guadalupe

Liked: Amenities
Very clean. Front desk was friendly and professional.
Stayed 1 night in May 2024
Response from Sophia CSR on May 12, 2024
Dear Guest,Thank you for your positive feedback regarding our reception desk. We're delighted to hear that you found our hotel very clean. We strive to provide exceptional service, and we look forward to welcoming you again in the future.

8/10 Good

Hector

Traveled with family
Pretty good overall
Stayed 2 nights in May 2024
Response from Sophia CSR on May 12, 2024
Dear Guest,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Mercedes

Traveled with family and small children, Traveled with pets
I didn’t know I had to pay for a pet fee when arriving
Stayed 1 night in May 2024
Response from Sophia CSR on May 12, 2024
Dear Guest,Thank you for choosing to stay with us. Pets are allowed with an extra fee and that's mentioned on our website as well. We regret if you missed that during your booking. Our team hopes to serve you next time.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing
Stayed 2 nights in May 2024
Response from Sophia CSR on May 12, 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

6/10 Okay

Benjamin

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Sophia CSR on May 12, 2024
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

8/10 Good

Octavio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THERE ARE RESTAURANTS IN A WALKING DISTANCE AND CONVENIENCE STORES.
Stayed 2 nights in May 2024
Response from Sophia CSR on May 6, 2024
Dear Guest,We are glad to know that you liked the convenience of our location. We would love to know more about your recent stay to make the required changes and improvements. We always welcome our guest’s ideas and suggestions.

8/10 Good

Valeria

Stayed 2 nights in May 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on May 6, 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

Elias

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 6, 2024
Dear Guest,We appreciate your positive feedback regarding our staff. We are so glad we were able to provide you with a wonderful experience and if you have any further feedback or suggestions regarding your stay, please write to us.

10/10 Excellent

tammy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on May 6, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Rosa

Stayed 1 night in Apr 2024
Response from Sophia CSR on May 25, 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service
Convenient and quiet
Stayed 1 night in Mar 2024
Response from Sophia CSR on May 3, 2024
Dear Guest,We're delighted to hear that you found our location convenient and enjoyed the peaceful atmosphere. Thank you for your feedback, and we hope to welcome you back for another quiet and comfortable stay.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on May 3, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Niddodi, Hoffman Estates

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here only for a night and it worked out very well for the price paid. Easy checkin, clean rooms, decent breakfast.
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 2, 2024
Dear Guest,Thank you for choosing to stay with us. We truly appreciate you taking the time to share your experience. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Adolfo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 30, 2024
Dear Guest,Thank you for an excellent 5-star rating and for appreciating our location. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

Lorenzo, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jan 2024
Response from Sophia CSR on Apr 30, 2024
Dear Guest,Thank you for selecting our hotel for your recent stay. We're pleased that you appreciated our location. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Obed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 30, 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

4/10 Poor

Michael

Business traveler, Traveled with pets, Traveled with family
Disliked: Staff & service, property conditions & facilities
Will not stay here again.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 28, 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. We would greatly appreciate it if you could provide us with more detailed information about your experience so that we can address the issues you encountered effectively. Your insights are valuable, and we want to ensure all our guests have a positive experience.

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 30, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Ana

Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 28, 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and we always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Good

Ernesto

Traveled with family
Liked: Amenities
Great staff, friendly and attentive.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 25, 2024
Dear Guest,We are exceptionally thankful that you have honoured our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services.

6/10 Okay

Monica

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was nice, the cleanliness was not great. My rooms bed sheets had a lot of dark debris and dark fuzzies in between the layers which make it hard to believe they clean the bed spreads well. I could hear the water running around me on the next level. It wasn’t horrible for the price but it was obvious that cleanliness isn’t a top priority
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 24, 2024
Dear Guest,We sincerely apologize for the cleanliness issues you encountered during your stay. This does not meet our standards. Rest assured, we will address these concerns immediately to ensure a better experience for our guests in the future. We would value another chance to impress you and we wish you safe travels.

6/10 Okay

Josh

Stayed 1 night in Apr 2024
Response from Sophia CSR on May 13, 2024
Dear Guest,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 Good

Priscilla, camphill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to get rest, I stopped ,it was decent.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 20, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive review with a rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 Poor

Chase

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Out dated and dirty
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 20, 2024
Dear Guest,We apologize for falling short of your expectations. Maintaining cleanliness and updating our property are top priorities. Your feedback is taken seriously, and we will address these issues promptly. We hope we can make it up to you in the future.

10/10 Excellent

SHIRLEY

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was fine for one night. The toilet wobbly, and the bathroom door wouldn’t close properly.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 18, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. However, we apologize for your issues with the toilet and bathroom door. We will address these promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved stay.

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 17, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Peter

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 22, 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you had a good experience during your stay with us. We hope to welcome you back again in the future!

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and helpful staff
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Dear Guest,We appreciate your positive feedback regarding our staff and are glad that you had a nice stay. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!