Dear Sarayha, Thank you for your feedback about your comfortable stay at Extended Stay America. We're delighted to hear that you had a pleasant experience with us. Providing a cozy and welcoming environment for our guests is our priority, and we're glad we succeeded in making your stay enjoyable. Your satisfaction means a lot to us, and we appreciate your recognition of our efforts. Thank you for choosing us, and we look forward to welcoming you back again soon!Sincerely,Hotel Management

Dear Kimberly, We're thrilled you enjoyed Extended Stay America's breakfast offerings! Your satisfaction is our priority, and we're delighted that our breakfast options meet your expectations. Thank you for sharing your positive experience, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Gabriel, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the odor issues and the limited breakfast options at our location. We aim to provide a clean and comfortable environment, including the convenience of our complimentary grab-and-go breakfast. Falling short of your expectations is disheartening, and we take your feedback seriously. Rest assured, we'll address these issues to ensure a more pleasant experience for all our guests. We appreciate your understanding and hope to have the opportunity to accommodate you better in the future.Sincerely,Hotel Management

Dear Delbert, Thank you for sharing your detailed feedback with us. We are glad to hear that our staff was able to assist you efficiently and accommodate your needs during your stay. However, we apologize for the inconvenience you experienced with the sofa bed and the condition of the kitchen sink. Your comments have been noted, and we will address these issues promptly to ensure they do not recur in the future. Additionally, we apologize for any discomfort caused by the smoke smell in the hallway; we are actively working to improve ventilation in those areas. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay on your next visit.Sincerely,Hotel Management

Dear Joe, Thank you for taking the time to share your feedback about Extended Stay America. We're delighted to hear that our convenient location near the freeway and within walking distance to dining options contributed positively to your stay. Providing easy accessibility and nearby amenities is important to us, and we're pleased to know it met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Sincerely,Hotel Management

Dear jesus, Thank you for your feedback. We apologize for the unsatisfactory condition of the carpet in your room. Maintaining cleanliness is a top priority for us, and we regret falling short of your expectations in this regard. Immediate steps are being taken to address the cleanliness issues with the carpets to ensure a more pleasant stay for our guests. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Management

Dear John, Thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our clean and comfortable accommodations and great customer service. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely,Hotel Management

Dear Alexander, Thank you for taking a moment to recognize our front desk associates here at Extended Stay America. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy. We are happy you enjoyed our delicious breakfast; it is one of our guests' favorite amenities, and we are glad you agree. It was a pleasure hosting your visit, and we hope you are already planning another visit our way.Sincerely,Hotel Management

Dear Kimberly, Thank you for choosing Extended Stay America. We are delighted that the guest room provided during your stay has garnered your satisfaction, and we are grateful for your positive feedback concerning our pet-friendly feature. Your valuable feedback is appreciated, and we will continue striving to provide the best possible experience for all our guests. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management

Dear Martha, Please accept our apologies for any shortcomings you experienced with our customer service. Your feedback is valuable, and your satisfaction is important to us. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Stephanie, Thank you for selecting Extended Stay America and taking the time to write a review. We're glad you found the room comfortable and spacious, and we appreciate your suggestion regarding the kitchen area. Your concern has been shared with the appropriate individuals as we continue to improve our guests' experience. It was a pleasure hosting your visit, and we are thrilled to read that you have already decided to stay with us again. We look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Martha, We apologize for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear kim, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our housekeeping and management team, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear kerry, We are pleased to know you enjoyed your stay at Extended Stay America. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found our accommodation satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to El Paso. Sincerely,Hotel Management

Dear Michael, We're thrilled you had an awesome experience with our front desk team at Extended Stay America. Providing excellent service is our goal, and we're delighted that our staff made a positive impression on your stay. Your kind words motivate us to continue delivering outstanding hospitality. We look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Management