Room, 1 King Bed, Non Smoking, Patio | Premium bedding, in-room safe, desk, blackout drapes
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Reviews of DoubleTree by Hilton El Paso Downtown

4 out of 5
DoubleTree by Hilton El Paso Downtown
600 N El Paso Street, El Paso, TX

Reviews

7.8

Good

Rating 10 - Excellent. 447 out of 1002 reviews" "
Rating 8 - Good. 248 out of 1002 reviews" "
Rating 6 - Okay. 141 out of 1002 reviews" "
Rating 4 - Poor. 81 out of 1002 reviews" "
Rating 2 - Terrible. 85 out of 1002 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Jesus

Liked: Staff & service, amenities
Just the pool and the window view
Stayed 2 nights in May 2024
Response from Ina on May 25, 2024
Thank you for taking the time to voice your most recent experience at our property. Thank you

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, beautiful view of the stadium, food at Casanova was good
Stayed 1 night in May 2024
Response from Ina on May 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cleo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your front desk staff SO HELPFUL. disappointed there wasn't continental breakfast
Stayed 1 night in May 2024
Response from Ina on May 27, 2024
Thank you for staying with us and we appreciate the feedback. We hope you stay with us again soon

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Ina on May 25, 2024
Thanks for staying with us. We appreciate your feedback! Thank you

8/10 Good

vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv wasn’t connected to WiFi and shower head was a little rusty and with not much water pressure. Other than that, hotel was good for the price.
Stayed 1 night in May 2024
Response from Ina on May 25, 2024
Hello Vanessa , I wanted to reach out to you and apologize for your recent stay with us. We are committed to the satisfaction of our guests and are dedicated to ensuring that their experience with us is 100% positive. On this occasion, we did not exceed our basic expectations. I would love for you to give us another chance as this was a one-time occurrence. I hope that you will give us the opportunity to make this right if your travels bring you back to the area. Please do not hesitate to contact me with any questions or concerns, Thank you.

6/10 Okay

omar, El Paso

Business traveler, Traveled with family
Disliked: Staff & service
Half decent place but staff will try to charge you twice.
Stayed 1 night in Apr 2024
Response from Ina on May 25, 2024
Thank you for taking the time to share your experience of your recent stay at our hotel. We appreciate your feedback, and we are deeply sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Thank You

6/10 Okay

Thadeous, Baton Rouge

Traveled with partner
Liked: Cleanliness, staff & service, amenities
There were a few things I didn’t like about this place. The first thing was that the restaurant and the café, said that they were open all day it wasn’t. The next thing was they didn’t except cash no where. Last thing was the rooms didn’t have refrigerators or microwave. One more thing I wish they could just charge their guests one flat rate for parking instead of every night that they stay.
Stayed 3 nights in Apr 2024
Response from Ina on May 25, 2024
Thank you for taking the time to share your experience of your recent stay at our hotel. We appreciate your feedback, and we are deeply sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Thank You

4/10 Poor

A

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was nice enough, but the restaurant was not worth the amount paid. The room was ok, except the bathroom. The shower had very little water pressure,very outdated bathroom. The television needs to be updated. I had to call the front desk to request maintenance to fix the tv. The maintenance guy came and flipped it to one channel (the only one that worked) and said it’s fixed. He didn’t understand enough English to understand that it was most certainly not fixed. So I messaged the front desk again and Isaac at the desk said he would speak to the maintenance gentleman and explain the problem and send him back, I waited until 1030 that night and no one ever came. That tv is probably still not connected to the network. The elevators are frustrating. Only the first 2 go to the garage. If you need to go to your car and the third one comes down you have to reach in it to send it away so one of the other 2 will come down. It was a frustrating experience
Stayed 2 nights in Apr 2024
Response from Ina on May 25, 2024
Thank you for taking the time to share your experience of your recent stay at our hotel. We appreciate your feedback, and we are deeply sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Thank You

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean comforting
Stayed 1 night in Apr 2024
Response from Ina on May 25, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Alberto Alvarez

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel.
Stayed 2 nights in Apr 2024
Response from Ina on May 25, 2024
Thanks for staying with us. We appreciate your feedback! Thank You

6/10 Okay

Luis, Scottsdale

Business traveler
Disliked: Amenities, property conditions & facilities
The rooms are ok at best, you can definitely see that the hotel as a whole need some maintenance.
Stayed 2 nights in Apr 2024
Response from Ina on May 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alberto

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The double tree never disappoints! This one is in downtown and near some really nice and high restaurants couple of bars too. The beds are always the best and check out is at noon love that! They a restaurant Casanova really good food didn’t expect that and there bartender was a blast to start of a night of fun.
Stayed 1 night in Apr 2024
Response from Ina on May 25, 2024
Thanks for staying with us. We appreciate your feedback! Thank you

8/10 Good

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Just wished they had more in house opportunities to grab a drink
Stayed 1 night in Apr 2024
Response from Ina on May 25, 2024
Thank you for taking the time to voice your most recent experience at our property. Thank You

10/10 Excellent

Tyron, El Paso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Apr 2024
Response from Ina on May 25, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed and quiet. Good price
Stayed 3 nights in Mar 2024
Response from Ina on May 25, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Ronald

Traveled with family
Disliked: Amenities, property conditions & facilities
Took a long time to check in. One person working the desk on a Friday night. On arrival I was charged an addition fee of $100 and was told it was for INCIDENTALS! My room was behind the elevators, very noisy. One elevator was down the entire visit. A second elevator went down Saturday night. A guest was stuck in it for a while. Only one elevator cost me 2 hours of my evening. Overall a very poor experience.
Stayed 2 nights in Mar 2024
Response from Ina on May 25, 2024
Hello Ronald, I wanted to reach out to you and apologize for your recent stay with us. We are committed to the satisfaction of our guests and are dedicated to ensuring that their experience with us is 100% positive. On this occasion, we did not exceed our basic expectations. I would love for you to give us another chance as this was a one-time occurrence. I hope that you will give us the opportunity to make this right if your travels bring you back to the area. Please do not hesitate to contact me with any questions or concerns, Thank you.

6/10 Okay

Brett

Business traveler
Liked: Staff & service
Convenient location. Mattress not very comfortable. Guest parking gate hasn't been working for over a full year when exiting the parking garage.
Stayed 2 nights in Mar 2024
Response from juan on Apr 3, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maricela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and professional staff
Stayed 1 night in Mar 2024
Response from juan on Apr 3, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

viviana

Stayed 1 night in Mar 2024
Response from Ina on May 25, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Jared

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown, rude front desk.
Stayed 2 nights in Mar 2024
Response from Doubletree Downtown El Paso on Mar 26, 2024
Hello Jared, we here at DoubleTree Downtown wanted to say thank you for your stay and we greatly apologize for your experience at the front desk. We will defiantly have a word with them, Thank You.

10/10 Excellent

Ramon

Traveled with family
Liked: Cleanliness, amenities
The cookies
Stayed 2 nights in Mar 2024
Response from Doubletree Downtown El Paso on Mar 26, 2024
Hello Ramon, we are glad you loved our cookies hopefully we see you soon so we can offer more.

4/10 Poor

David

Traveled with family
Disliked: Staff & service, amenities
Sunset lounge was nice
Stayed 1 night in Mar 2024
Response from Doubletree Downtown El Paso on Mar 26, 2024
Hello David, thank you for compliment, i see you gave us a 2 and wanted to say we thank you for your stay with us first. But we are sorry if your stay wasn't up to your standards.

6/10 Okay

Lorraine

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very run down with a lot of water leaks and staining. Our room was okay but there was stains on the couch and the bathroom needs to be updated. Not the best hotel.
Stayed 1 night in Feb 2024
Response from marissa on Mar 3, 2024
Thank you for taking the time to leave a review. We are so sorry about your unusual circumstances during your visit. Rest assured that our team is working hard to minimize the effects of this damage. We hope you will stay with us in the future for a more positive experience.

10/10 Excellent

Christeen

Stayed 1 night in Feb 2024
Response from Doubletree Downtown El Paso on Mar 26, 2024
Hello Christeen, thank you for your wonderful rating, its greatly appreciated.

10/10 Excellent

Jose oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Jan 2024
Response from Doubletree by Hilton El Paso Downtown on Feb 13, 2024
Thank you for the positive review! We hope you choose to stay with us again in the future, safe travels!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was bad
Stayed 1 night in Feb 2024
Response from Doubletree by Hilton El Paso Downtown on Feb 13, 2024
Thank you for the positive review! We hope you choose to stay with us again in the future, safe travels!

10/10 Excellent

Mateo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Great location, fast check-in, and friendly-staff.
Stayed 1 night in Jan 2024
Response from Juan C on Jan 23, 2024
Thank you for the feedback. We hope you enjoy your stay.

10/10 Excellent

Linhu, Jones creek

Stayed 1 night in Jan 2024
Response from Doubletree by Hilton El Paso Downtown on Feb 13, 2024
Thank you for the positive review! We hope you choose to stay with us again in the future, safe travels!

8/10 Good

German

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay in the Downtown area.
Stayed 1 night in Jan 2024
Response from Juan C on Jan 23, 2024
Thank you for the feedback. We hope you enjoy your stay.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good (Great) Enough!
Adequate. But more insulation or something needs to be built into the walls for rooms that are adjacent to the elevator shaft. Unfortunately, those rooms reminded me of being above a subway station. Had a job interview and had to make sure I got a good night’s rest, and that wasn’t going to happen with elevator weights and pulleys running 24/7 a few feet away from me. Fortunately, the staff was more than accommodating in setting me up in a different room! That room needs a new lock and sometimes wouldn’t work because the keycard could slip into places it shouldn’t, but the staff was made aware of and helped with that too! Even housekeeping went out of their way to solve problems! Thank you!
Stayed 1 night in Jan 2024
Response from Juan C on Jan 23, 2024
Thank you for the feedback. We hope you enjoy your stay.

6/10 Okay

deb

Traveled with group
Disliked: Room comfort
Nice but chilly
Nice hotel. Convenient to downtown. When we checked in the young lady was by herself and it was busy…overall staff were wonderful but the heat in our room did not work. It was an icebox and no extra blankets.
Stayed 2 nights in Dec 2023
Response from Cler on Jan 7, 2024
Thank you for taking the time to leave a review. We are so sorry about your unusual circumstances during your visit. Rest assured that our team is working hard to minimize the effects of this damage. We hope you will stay with us in the future for a more positive experience.

6/10 Okay

Mary Ann Muffet Foy

Traveled with family
Liked: Room comfort
Not-so-good
Stayed 2 nights in Dec 2023
Response from Cler on Jan 7, 2024
Thank you for your review! · You are always more than welcome to reach out to the front desk as we are here 24 hours, and we would be happy to handle your reservations personally or any questions you may have.

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Location was convenient, right off the freeway . We checked in at 10 pm and told front desk that our heater wasn’t working in our room. We were still waiting at 11:15 pm for someone to fix it. Maintenance guy came and looked at it and said he was going to get his tools and we didn’t hear anything else from him. We finally went back downstairs because the phone wasn’t working in our room and they gave us a new room.
Stayed 1 night in Dec 2023
Response from marissa on Dec 30, 2023
Thank you for taking the time to leave a review. We are so sorry about your unusual circumstances during your visit. Rest assured that our team is working hard to minimize the effects of our heaters. We hope you will stay with us in the future for a more positive experience.

2/10 Terrible

Jade

Stayed 2 nights in Dec 2023
Response from marissa on Dec 30, 2023
Thank you for taking the time to voice your most recent experience at our property.

10/10 Excellent

Beatriz

Stayed 1 night in Dec 2023
Response from Juan C on Jan 23, 2024
Thank you for the feedback. We hope you enjoy your stay.

8/10 Good

Haley

Stayed 1 night in Dec 2023
Response from marissa on Dec 30, 2023
Thank you for taking the time to voice your most recent experience at our property.

6/10 Okay

Richard

Liked: Staff & service, room comfort
OK
Double Tree is a nice hotel set up and amenities. It’s however a little dated and the linens didn’t smell clean. The shower was was also wonky. It sprayed everywhere we had to face it towards the wall of the shower to keep it from spraying and leaking everywhere.
Stayed 1 night in Nov 2023
Response from -Perla B. on Dec 18, 2023
Thank you for sharing your experience! We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. We also apologize about your unusual circumstances during your visit. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Doubletree by Hilton.

8/10 Good

Gladys

Lovely stay poor restaurant.
Our stay at DoubleTree was excellent in all ways. The staff was very friendly and most helpful. We’d like to especially thank Juan the Assistant General Manager. A very wonderful man. However, dining at the restaurant was a sad experience. We do not recommend having dinner there. We ordered the chicken parmigiana with ravioli. The ravioli was a dismal, hard, disc as was the chicken. The lobster bisque was good and we should have stopped there. Staff was very nice and accommodating. The menu was limited as was the wine selection. It was a huge disappointment considering the price.
Stayed 1 night in Dec 2023
Response from -Perla on Dec 18, 2023
Thank you for sharing your experience! We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back to Doubletree by Hilton.

10/10 Excellent

D

Stayed 1 night in Dec 2023
Response from marissa on Dec 11, 2023
Thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from marissa on Dec 11, 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon

10/10 Excellent

Teresa

Stayed 1 night in Dec 2023
Response from marissa on Dec 11, 2023
Thank you for taking the time to leave a review. We are so sorry about your unusual circumstances during your visit. We hope you will stay with us in the future for a more positive experience.

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Dated hotel and food service lets Hilton down
Breakfast limited to a short menu, no buffet with cereal, bread or fruit. No orange juice Coffee never fresh and tasted of nothing.
Stayed 3 nights in Nov 2023
Response from Inis on Nov 25, 2023
Thank you for providing us with your feedback. Your feedback is important for us. We are committed to the satisfaction of our guests and are dedicated to ensure that their experience with us is 100% positive. And on this occasion, we didn’t exceed our basic expectation. I would love for you to give us another chance as this was a one-time occurrence. Thank you.

6/10 Okay

Laura

Liked: Staff & service
Stayed 3 nights in Oct 2023
Response from Brianna Garcia on Nov 15, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Andrea

Stayed 1 night in Oct 2023
Response from Inis on Nov 25, 2023
Thank you for providing us with your feedback. We appreciate your scores.

10/10 Excellent

Jessica

Stayed 2 nights in Oct 2023
Response from Brianna Garcia on Nov 15, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 Good

Cruz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brianna Garcia on Nov 15, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Edgar

Stayed 1 night in Oct 2023
Response from Inis on Nov 25, 2023
Thank you for taking the time to provide us with your feedback and scores.

8/10 Good

Ansito

Traveled with family
Liked: Staff & service, property conditions & facilities
Not good room service
Stayed 4 nights in Oct 2023
Response from Brianna Garcia on Nov 15, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 Good

Corina

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Brianna Garcia on Nov 15, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

2/10 Terrible

Darlene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brianna Garcia on Nov 15, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.