Lobby sitting area

Reviews of Chateau Lacombe Hotel

3.5 out of 5
Chateau Lacombe Hotel
10111 Bellamy Hill Nw, Edmonton, AB

Reviews

8.0

Very Good

Rating 10 - Excellent. 773 out of 1900 reviews" "
Rating 8 - Good. 563 out of 1900 reviews" "
Rating 6 - Okay. 299 out of 1900 reviews" "
Rating 4 - Poor. 153 out of 1900 reviews" "
Rating 2 - Terrible. 112 out of 1900 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Robin

Traveled with family
Disliked: Cleanliness, amenities
The vending machines dont work on either floor. Ice machines only work on certain floors. No house keeping for the entire stay which was Monday to Thursday. My daughter was there from subday on and no cleaner. Garages in hallways was over full. Guest would put there garabage in hallways and thats where it stayed. I was checking out earlier than i had planed and the lady at the desk was helpful to get that all done for me.
Stayed 4 nights in May 2024

6/10 Okay

Chloe

Upgrade extra for 2 free drinks of the worst cheap wine you’d ever have, and the most mediocre “hors d’oeuvres” which consists of sliced cheese and meat and 5 old crackers. Hotel will tell you for 25$ a night they are offering discounted parking when in reality if you pay for 24 hours on the hangTag app it’s 15.75$…. What a joke that is. Random extra charges added when checking out, 250$ went to 375$. Stay elsewhere!
Stayed 2 nights in May 2024
Response from Joe Montoya on May 25, 2024
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide high-quality amenities and services, and we regret that our wine and hors d'oeuvres selection did not meet your satisfaction. Your comments will be shared with our food and beverage team for review.Regarding the parking fees, we apologize for any confusion. We aim to provide competitive rates and will look into the discrepancy you mentioned to ensure clarity for our guests. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and reasonable price
Stayed 1 night in Mar 2024
Response from Joe Montoya on May 25, 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

8/10 Good

Darcy

Liked: Cleanliness, property conditions & facilities
It was a nice property
Stayed 1 night in May 2024
Response from Joe Montoya on May 25, 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

10/10 Excellent

B

Traveled with partner
Perfect for going to game
Stayed 1 night in May 2024
Response from Joe Montoya on May 25, 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

4/10 Poor

Suraj

Not going there another time
Stayed 2 nights in May 2024
Response from Joe Montoya on May 24, 2024
We thank you for taking the time to share your feedback on your recent hotel stay. We sincerely apologize for falling short of your expectations. Your feedback holds immense value to us, as we remain dedicated to continuously enhancing our guest experience. We hope to have the opportunity to welcome you back for a much-improved experience.

2/10 Terrible

Soham

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in May 2024
Response from Joe Montoya on May 24, 2024
We thank you for taking the time to share your feedback on your recent hotel stay. We sincerely apologize for falling short of your expectations. Your feedback holds immense value to us, as we remain dedicated to continuously enhancing our guest experience. We hope to have the opportunity to welcome you back for a much-improved experience.

6/10 Okay

Ayman

Liked: Cleanliness, staff & service
There is no hot water in the shower
Stayed 1 night in May 2024
Response from Joe Montoya on May 24, 2024
We appreciate you sharing your recent hotel experience with us. We apologize for any inconvenience caused by lack of hot water in the shower. Your feedback is invaluable in helping us enhance our service. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for a much-better experience.

6/10 Okay

Sahil

Liked: Staff & service
Staff was very good and the area is extremely unsafe. We witnessed too much around the area and walked to breakfast as incredibly unsafe as well the parkade feels quiet and unsafe.
Stayed 1 night in May 2024
Response from Joe Montoya on May 24, 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you found our staff to be very good; they work hard to provide excellent service to all our guests.We deeply regret to learn about your concerns regarding safety in the area. The security and well-being of our guests are our top priorities, and we take your comments very seriously. We will be reviewing our security measures and working closely with local authorities to ensure a safer environment for our guests.Additionally, we are committed to improving the overall guest experience and will look into enhancing security features in and around our property, including the parkade.Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and secure stay.

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, staff & service
Front desk personnel were courteous and friendly. The room was dated.
Stayed 1 night in May 2024
Response from David Kieselhof on May 21, 2024
Thanks for praising us for our service! Hearing that really helps. We'll consider your feedback regarding the rooms.

10/10 Excellent

Hewan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 1 night in May 2024
Response from David Kieselhof on May 21, 2024
Thanks! It means a lot.

6/10 Okay

Ron

Traveled with partner
Disliked: Property conditions & facilities
This hotel was ok. It did the trick. It was loud in the hallways. The hallway had popcorn on the floor for 2 days. Not vacuumed. No clean towels. The parking is ridiculous. And a person shouldn’t have to pay extra for parking if staying at a hotel.
Stayed 3 nights in May 2024
Response from David Kieselhof on May 21, 2024
Thanks for taking the time to write your review. I've passed your concerns to our housekeeping department. We'll consider what you wrote as we continue to work hard to make our guests have memorable experiences.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They let us check in really early. Thank you
Stayed 1 night in May 2024

8/10 Good

Brad

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from David Kieselhof on May 21, 2024
Thanks for your feedback!

10/10 Excellent

Laudith

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from David Kieselhof on May 21, 2024
Thank you!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price
Stayed 1 night in May 2024
Response from Joe Montoya on May 20, 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

10/10 Excellent

Einar

Liked: Cleanliness, staff & service
Best location for the price Go Oilers Go.
Stayed 2 nights in May 2024
Response from David Kieselhof on May 21, 2024
Thanks! We appreciate it!

10/10 Excellent

Reniel

Liked: Cleanliness, property conditions & facilities
Stayed here one night for an Oilers game. Check in/out was quick and easy, room was clean, great location with lots of parking.
Stayed 1 night in May 2024
Response from Joe Montoya on May 20, 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.

10/10 Excellent

Lee-Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Bigger bath tub would be nice
Stayed 1 night in May 2024
Response from David Kieselhof on May 21, 2024
Thanks for your feedback. We'll consider what you've said.

6/10 Okay

kenton

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
check in was horrible
Stayed 1 night in May 2024
Response from Joe Montoya on May 20, 2024
We thank you for taking the time to share your feedback on your recent hotel stay. We sincerely apologize for falling short of your expectations. Your feedback holds immense value to us, as we remain dedicated to continuously enhancing our guest experience. We hope to have the opportunity to welcome you back for a much-improved experience.

10/10 Excellent

Susilowati

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This nice seems old hotel , European style , very clean , nice room and pet friendly also . No problem with parking and feel save there . Highly recommended this hotel .
Stayed 1 night in May 2024
Response from David Kieselhof on May 21, 2024
Thanks! Your kind words are appreciated!

10/10 Excellent

Rocky Randall

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great to deal with
Stayed 2 nights in May 2024
Response from Joe Montoya on May 19, 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.

8/10 Good

Jim, Calgary

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Joe Montoya on May 19, 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

6/10 Okay

Alexandru-Claud

Business traveler
Liked: Staff & service
Disliked: Amenities
n/a
Stayed 2 nights in May 2024
Response from Joe Montoya on May 19, 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We hope to have the opportunity to welcome you back for a much-improved experience.

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff recognized from previous staya
Stayed 1 night in May 2024
Response from Joe Montoya on May 15, 2024
We extend our gratitude for sharing your recent hotel stay experience with us. Your kind words serve as recognition for our dedicated team who consistently strive to provide exceptional guest service. We look forward to your next stay with us.

8/10 Good

Cordell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Make sure to ask for a renovated room.
Stayed 2 nights in May 2024
Response from Joe Montoya on May 15, 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! Our concierge rooms seem to be a great option. We look forward to your next stay with us.

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Joe Montoya on May 15, 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service
Parking rates are atrocious! Did not like the all the charges to my credit card. They did however correct/worked out in the end.
Stayed 3 nights in Mar 2024
Response from David Kieselhof on May 14, 2024
Thanks for staying! Come see us again!

8/10 Good

Jeff, Camrose

Traveled with partner
Liked: Cleanliness, staff & service
Our go to in Edmonton. Pricing continues to increase but all hotels are…overall the CL is still a great value.
Stayed 1 night in May 2024
Response from David Kieselhof on May 13, 2024
Thanks for taking the time to write this. We appreciate your feedback.

8/10 Good

Laureen

Liked: Cleanliness
Stayed 1 night in May 2024
Response from David Kieselhof on May 14, 2024
Thanks for your review!

10/10 Excellent

Daniel

Stayed 2 nights in May 2024
Response from David Kieselhof on May 13, 2024
Thanks for your review!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service . Front desk stuff was really awesome and friendly . I would will definitely stay at this hotel next time I’m in Edmonton
Stayed 2 nights in May 2024
Response from Joe Montoya on May 12, 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.

4/10 Poor

Jeanette

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No maid service, concierge floor breakfast is very limited, no dining services available from 10am-6, elevators to parkade very dirty, hotel needs thorough cleaning and maintenance. Had to leave hotel too frequently to get services, rather than stay and give them the business. Very unfortunate hotel is no longer what it used to be.
Stayed 2 nights in May 2024
Response from David Kieselhof on May 11, 2024
It sounds like you were rather disappointed with your experience. Our management will have a look at your review. You are right, currently our restaurants are typically closed between 10 AM and 5 PM or 11 AM and 5 PM. But, the restaurant may expand their hours in the future. Thanks for sharing your feedback.

10/10 Excellent

Jillise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Good pillows close to rogers
Stayed 1 night in Mar 2024
Response from David Kieselhof on May 11, 2024
Thanks for the positive feedback. Come see us again!

10/10 Excellent

Tara, Basin

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff!
Stayed 1 night in May 2024
Response from Joe Montoya on May 10, 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.

8/10 Good

Nicole

Stayed 7 nights in May 2024
Response from David Kieselhof on May 11, 2024
Thanks for the high marks! We're glad you enjoyed your stay. Feel free to come see us again!

10/10 Excellent

Heather

Stayed 1 night in May 2024

8/10 Good

Jes

Liked: Cleanliness, staff & service, amenities
Decor was a bit dated but that added to the character of the place a bit. The staff were really nice - very helpful and eager to assist, which I appreciated. Reasonably priced as well.
Stayed 3 nights in May 2024
Response from David Kieselhof on May 7, 2024
Thanks! Believe it or not it always cheers us up to hear nice things about our service. Although we work hard to make our guests happy, we don't always hear about it. Thanks for taking the time to write your review. Come see us again!

6/10 Okay

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The room was nice. However, we were not warned that there would be an additional charge for parking!
Stayed 2 nights in May 2024
Response from David Kieselhof on May 11, 2024
Thanks for taking the time to write a review. We're sorry you felt caught off guard by our parking charges. We do our best to let all our guests know including having that information on the Expedia.com website. Otherwise we hope we met your expectations. Come see us again!

10/10 Excellent

christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A favourite!
Stayed 2 nights in Mar 2024
Response from David Kieselhof on May 7, 2024
That was short and sweet. Thanks!

10/10 Excellent

AMANJOT

Stayed 2 nights in May 2024

10/10 Excellent

Keletshotse

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 1 night in May 2024

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge level was great!
Stayed 1 night in Mar 2024
Response from Joe Montoya on May 4, 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.

8/10 Good

Khuspaul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found it deceptive that parking is for hotel guests and public, yet the hotel rate is $25 and public rate is $10.
Stayed 1 night in May 2024
Response from Loren Hidalgo on May 2, 2024
Hi Khuspaul,Thank you for sharing your feedback with us. It's always valuable to hear about guests' experiences.With regards to the parking rate, the 10 rate is from 6pm to 12 midnight and 5.00 per hour thereafter. We apologize for any confusion. The 25 rate is a great value and highly competitive for hotel parking in the Edmonton downtown market. We all look forward to welcoming you back on a future for a much-improved experience.Sincerely,Loren Hidalgo

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean enough rooms.
Stayed 2 nights in Apr 2024
Response from Loren Hidalgo on May 2, 2024
Hi Melanie,Thank you for taking the time to review your experience from your recent stay at our hotel. Your compliments are appreciated to recognize our team who do a great job taking care of our guests. Your feedback, allow us to monitor the guest experience.We look forward to welcoming you again.Sincerely,Loren Hidalgo

8/10 Good

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the city, big rooms maybe a little tired.
Stayed 2 nights in Apr 2024
Response from Joe Montoya on Apr 29, 2024
Thank you for sharing your feedback! We're glad to hear our convenient location suited your needs. We're always looking for ways to improve, so we appreciate your insight on the room condition. Rest assured, we'll take your comments into consideration for future enhancements. We hope to have the opportunity to host you again soon!

8/10 Good

Jeanne

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from David Kieselhof on Apr 30, 2024
Thanks for the great review! Feel free to come see us again!

10/10 Excellent

Darlene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Better price and parking payments than other downtown hotels.
Stayed 1 night in Apr 2024
Response from Joe Montoya on Apr 29, 2024
We're thrilled to hear you found our pricing and parking options to your satisfaction! Providing value and convenience are top priorities for us. We look forward to welcoming you back on your next visit to downtown.

8/10 Good

Daryn

Liked: Cleanliness, staff & service, property conditions & facilities
Sadly there isnt a pool. But was still a good hotel with convinent parking and area
Stayed 2 nights in Apr 2024
Response from David Kieselhof on Apr 30, 2024
Thanks for the great review! You're right unfortunately we don't have a pool. We are glad, however, you were otherwise please with our hotel. Come see us again!

10/10 Excellent

Kaliamma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view of the river valley from our hotel room!
Stayed 1 night in Apr 2024
Response from Joe Montoya on Apr 28, 2024
We greatly appreciate your fantastic review of our hotel, especially highlighting the stunning views. We're delighted to learn that you enjoyed these aspects of your stay. We’re looking forward to the chance to welcome you back for another enjoyable stay in the future.