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Reviews of Glenlossie Guest House

3 out of 5
Glenlossie Guest House
75 Annan Road, Dumfries, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 106 reviews" "
Rating 8 - Good. 40 out of 106 reviews" "
Rating 6 - Okay. 19 out of 106 reviews" "
Rating 4 - Poor. 8 out of 106 reviews" "
Rating 2 - Terrible. 5 out of 106 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Tony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was good value conmpared with other Dumfries properties but this is probably becasue the rooms are extrmely 'tired', so don't expect too much/ The staff and breakfast in the Caledonian hotel next door were very good.
Stayed 1 night in Mar 2024

4/10 Poor

Robert

Disliked: Amenities, property conditions & facilities
Very basic and "tired" decoration. Very small single room. Shower could not be turned down so was much too hot. Breakfast OK.
Stayed 1 night in Nov 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
All was OK
Stayed 1 night in Nov 2023

6/10 Okay

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in for this property is next door at the Caledonian Hotel. The Guest House has been updated, however the rooms are small, only a bed. Ensuite bathroom was updated and clean. I only stayed 1 night.
Stayed 3 nights in Sep 2023

2/10 Terrible

Theresa

Disliked: Staff & service, property conditions & facilities, room comfort
Far from good
So many issues during our two night stay. The key is not available at the property itself, but at the hotel next door - a walk in the rain. I had asked for a room with disabled accessibility. It was certainly on the ground floor, but immediately beside the front door, which slammed closed every time someone entered (especially noisy at 3.30am!) The double bed was pushed against the wall, which meant one of us had to either climb over the other, or slide to the bottom of the bed to get out? Not very accessible! I mentioned it to the manager, who was not at all helpful, and he said he'd "look into it". The condition of the house and the room was shocking. Perhaps the worst thing was the bathroom. The light and fan was motion sensored, with no option to turn it off. When going into the bathroom, the light lit up the bedroom and the noise of the fan was dreadful! Like a helicopter taking off. When taking a shower the light would go off plunging the bathroom into darkness, and the person in the shower would have to put an arm etc out from behind the curtain to turn the light on again. Very difficult for a disabled person. We asked the manager for a change of room for our second night, but all his "5 properties were full"! Breakfast was poor. Again, we had to go next door to eat. So many problems with this guesthouse,, my advice - stay away! {The staff were hardworking and pleasant }
First impressions - front door!
Holes in the carpet
Stayed 2 nights in Aug 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Ian

Stayed 1 night in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Daniel

Stayed 1 night in Apr 2023

6/10 Okay

John

Stayed 2 nights in Jan 2023

6/10 Okay

Nicholas

Stayed 1 night in Oct 2022

4/10 Poor

JESSIE

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Won't be rushing back!
The bedroom had a chunk of plaster missing from the ceiling. The room was poorly laid out with not enough room for rwo people to move around and lacked a proper wardrobe.just had a cupboard for luggage and hanging clothes. The room was very hot even though the radiators were off. On the plus side, the bedding, towels and bathroom were clean. Staff were lovely too.
Stayed 2 nights in Oct 2022

10/10 Excellent

I

Stayed 2 nights in Oct 2022

10/10 Excellent

Azima

Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great staff. Good location. Top breakfast
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
In need of a little tlc
A bit disappointed with my stay, the building had a damp smell to it and my single room was smaller than expected. The corner bedroom was in need of a freshen up, water marks on an unevenly painted wall and the en suite showing signs of wear and tear. Rust on the radiators and mould all round the shower. Breakfast in the adjoining hotel was good with a nice fresh fruit salad a nice surprise.
Stayed 1 night in Aug 2022

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and price
Stayed 1 night in Aug 2022

8/10 Good

Simon

Stayed 1 night in Aug 2022

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice find
Lovely nights stay with comfy room and great breakfast
Stayed 1 night in Aug 2022

4/10 Poor

David

Disliked: Property conditions & facilities, room comfort
Glenlossie review
I was allocated room 9, straight right from the front door so I heard every coming and going. Also the room did not have a curtain but had a curtain pole and fixings, only a blind, so light steamed through the side of blind. The shower head attachment was also broken and the bathroom floods when you have a shower. The TV is situated on top of a wardrobe, which means you have to watch at an unnatural position. You hear every car the passes as the room faces a busy road and lack of curtains does not help managing the noise. Overall, I wasn’t expecting 5 star accommodation given what I paid, £55, however it was the worst nights sleep I have had in a long time. Mattress was like a board and not congrats or at all, my joints were sore when I got up in the morning. If booking here tell them you want a room at the back and avoid if only room 9 is available. Lesson learned for myself and I won’t be back.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Fab breakfast
Very nice hotel - easy check in procedure. Only stayed the one night but no issues whatsoever. Very comfy large bed. Breakfast was amazing portions and thickly cut bacon.
Stayed 1 night in Jul 2022

4/10 Poor

Paul

Disliked: Property conditions & facilities
Decline and fall.
Was once a family run B and B, but these days it's just an offshoot of the hotel next door. It's like a 3rd rate military transit mess, really. On last night was woken by shrieking and arguing among guests. Also alot of young lads staying, a Ned's convention?
Stayed 4 nights in May 2022

10/10 Excellent

Nejla

Stayed 1 night in Apr 2022

6/10 Okay

S

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Egg on my face
I was a little disappointed this time i had such a good time last time at the same place i encouraged rest of my family to use the hotel and was left with egg on my face the main point is the heating we ask a few time to have it put on but went on deff ears -2 outside i would think thay would put the heating on but no
Stayed 1 night in Apr 2022

10/10 Excellent

Kathleen

Stayed 1 night in Mar 2022

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2021

2/10 Terrible

Lorna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shambles from start to finish
We’re from York, My mum has Vascular Dementia and uses a wheeled trolley to walk, she is blind in 1 eye, I’d booked 3 nights to use the B and B as a base to take her on a memory trip visiting where she grew up. On arrival, you had to go to the hotel next door to collect your key which was not on their website, we were given a room that was down a flight of steep stairs with no lights, I had to use the torch on my phone and my mum was in absolute agony and petrified as she was in darkness. The smell of damp was overwhelming, room was freezing, the beds were damp to touch and the shared shower was black with mould hanging off. I left mum in the room and went back to main hotel to ask to change rooms, I was told there was nowhere for 3 nights but we could have 3 different rooms having to leave the rooms by 11 the next morning and not being able to check in to another until after 4 next day, I was also charged another £20 to do this but had no choice. We didn’t even unpack, my mum was so confused and upset at all the changes it made the whole situation very very difficult. At breakfast which you had to walk to another hotel, I stood waiting behind staff as they took the last of the breakfast themselves to eat and left me with little choice. Family also booked into another room for 2 nights, they were moved from room to room too.. last orders at the bar was 11pm, took our money at 10.55pm then said we had to leave the premises at 11 and not allowed to take our drinks to our rooms
Stayed 3 nights in Sep 2021

6/10 Okay

Shirley

Tired looking accommodation, impersonal service, breakfast selection poor & room where buffet was was too small so always queueing.
Stayed 1 night in Sep 2021

8/10 Good

Catherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had homely feeling. Some of original features evident giving more authentic image. Good choice of breakfast and friendly staff
Stayed 3 nights in Aug 2021

10/10 Excellent

loraine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel for booking late at night
My stay was last minute due to the rain, the room was lovely with nice touching of tea and coffee, with biscuits and sweets. Parking next door was free, with breakfast buffet which also included gluten free bread, which i didn't expect after booking late at night. Would visit again
Stayed 1 night in Aug 2021

6/10 Okay

fiona

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great breakfast was amazing
Stayed 2 nights in Jul 2021

6/10 Okay

Ernest

Liked: Cleanliness
Restaurant
Service in reastruant for breakfast was poor slow girl did not know what she doing we waited for our cookies breakfast 40 minutes people who came in before us had been all served we still waiting the girl hopeless 😩
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness
Very comfortable room and great service from the staff
Stayed 1 night in Jun 2021

8/10 Good

Yoliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good facilities
Good clean rooms with kettle/tea/coffee/biscuits/water provided, but not the advertised fridge, in a quiet location, with free parking and breakfast, served at next door sister hotel, where there is a bar as well, some choice of eating and drinking in the area, but more in the town center, 20 min walk away, overall good and quiet stay, would book again if in the area
Stayed 1 night in May 2021

10/10 Excellent

emma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Harry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value!
For the price we were extremely pleased with both the accommodation and the breakfast. Very handy location good parking and would definitely stay again. Bottled water, hot chocolate and biscuits in room and a fresh and ample breakfast- no complaints at all!!
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The room was clean bright and warm, but the building was deserted. No one to greet us just a phone number to call and go to the hotel next door to pick up the key.
Stayed 1 night in Jan 2020

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great guesthouse
Lovely guest house. Staff very pleasant. Rooms very clean and comfortable. Breakfast was really nice with a good selection. Around 12 minute walk into the centre of town. My only disappointment was, someone had left dirty cups outside the main front door to the property. They were there when we arrived and when we left. I thought housekeeping should have cleared this up. It didn’t look very nice. We would return though for it’s good value, clean rooms and nice breakfast.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Not a quiet night...
Where should I start? Blocked shower? Naked man at our door? Having to give him a towel? Having to phone the owner? Owner supposedly punching the said man? Police at our door all night? Our baby screaming? My 1 hour sleep... Breakfast was ok.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We were put next to a private room who had music and party in early hours of morning very disrespectful for others who were trying to sleep and breakfast was cold sausage under cooked not worth the money no compensation given
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Only one bedside lamp. Great shower. Enjoyed the hot choc as an option on the beverages. Enjoyed the breakfast.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing unique about the property, everything worked and was where it should be.
Stayed 1 night in Oct 2019

8/10 Good

Ann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
This was a great little B&B. Our room was spacious, as was our en-suite, and the owner couldn’t do enough for us. Breakfast was also delicious, with way too much food provided. Would certainly stay again.
Stayed 1 night in Sep 2019

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Beautiful Guest House and close to amenities Lovely Breakfast.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
We we kept awake half the night by noise from a 'flat' next to our room, number 14, which was let out by the hotel to a group of workmen who shouted, sang, and laughed despite being asked to quieten down by the the hotel staff member we complained to. Cigarette smoke from their room spread into our room and the corridor stank. Eventually we were offered the chance to move rooms but only to a room eith no en-suite facilities. A very poor night and as yet no offer of any compensation.
Stayed 1 night in Aug 2019

6/10 Okay

Shelley

Traveled with family
Stayed 1 night in Aug 2019

6/10 Okay

Bobbie, Pendleton Oregon

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No hot water in room. Room eas clean and and a little tight. Coffee, hot chocolate and rea biscuits provided along with electric kettle and bottled water.
Stayed 1 night in Aug 2019

6/10 Okay

Alan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2019