Minibar, in-room safe, desk, blackout drapes
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Reviews of Grandeur Hotel

4 out of 5
Grandeur Hotel
Al BARSHA 1, Behind Mall of the Emirates, Dubai, uae

Reviews

8.0

Very Good

Rating 10 - Excellent. 32 out of 71 reviews" "
Rating 8 - Good. 19 out of 71 reviews" "
Rating 6 - Okay. 9 out of 71 reviews" "
Rating 4 - Poor. 5 out of 71 reviews" "
Rating 2 - Terrible. 6 out of 71 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jeffrey Norman

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A bit dated, but excellent five-star staff! Good value for money close to MoE. Spacious room, comfortable bed.
Stayed 2 nights in May 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent visit, i will be back
Stayed 4 nights in Mar 2024

4/10 Poor

Yasmin

Disliked: Staff & service, amenities
the reception staff were incredibly rude. i did not feel welcome at all. i had to wait hours to get checked in. even when someone had arrived after me they still were offered a room before me. the receptionist pretend you’re not even there when you go up to the desk to talk to them. the cleaning staff, pool staff and door men were very lovely. however the receptionists were horrible, it’s like they didn’t want to do their job.

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sports Bar in the hotel with live Asia Cup games. Nice staff. However, AC could not be turned off in the room and was sometimes noisy
Stayed 8 nights in Jan 2024

10/10 Excellent

Thomas, Brondby Strand

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. The room and everything is very clean. Service is good. It has what you need at a very a good rate.
Stayed 5 nights in Jan 2024

4/10 Poor

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Pornsiri

Liked: Cleanliness, property conditions & facilities
10000000% satisfaction
very nice place , clean, very easy to travel, near supermarkets,all staff are very helpful and polite with excellent service mind
Stayed 7 nights in Aug 2023

2/10 Terrible

Assad

Stayed 1 night in Aug 2023

8/10 Good

Zahra

Liked: Staff & service, property conditions & facilities
Helpful staff
Stayed 2 nights in Aug 2023

10/10 Excellent

Zahra

Stayed 1 night in Aug 2023

8/10 Good

Sami

Stayed 1 night in May 2023

10/10 Excellent

howard, ocean springs

Stayed 11 nights in Apr 2023

8/10 Good

Christy

Traveled with partner
Liked: Cleanliness, staff & service
Decent price for a short stay. We planned on going to the miracle garden, dinner in the sky and the mall of emirates all which were a short distance away by cab. The concierge was able to get us a metered cab whenever we needed one. The hotel is clean but old looking and can use an upgrade specially the carpet and the bathroom. We were only there for a 12 hour layover so we didn’t experience much. We didn’t even spend the night otherwise we probably would’ve opted for something a bit more luxurious.
Stayed 1 night in Apr 2023

10/10 Excellent

howard, ocean springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good motel for the price, good location, would stay again
Stayed 8 nights in Mar 2023

10/10 Excellent

Denelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up👍
Stayed 1 night in Feb 2022

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing the staff were friendly room was big and cleaned
Stayed 1 night in Jan 2021

10/10 Excellent

BOGDAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

4/10 Poor

Mohamed Jameel

Business traveler
Disliked: Staff & service, property conditions & facilities
Very poor service.. this hotel needs renovation. Not at all satisfied!!!
Stayed 11 nights in Nov 2020

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
the staycation on a budget
The cleanliness was the most important factor for me and they were didn’t disappoint. The room and bathroom was very clean. The internet was fine, the overall parking area needs Improvement as a lot of clutter here n there. My only gripe was the pillows were not great, could hav been better.
Stayed 1 night in Aug 2020

10/10 Excellent

Ahmad, Dubai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was calm and quite, easy access to mall of emirates and albarsha mall
Stayed 2 nights in Aug 2020

2/10 Terrible

Basem

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Yam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room clean n well hygiene even it’s I stay delux room but I feel good comfortable feel big room
Stayed 1 night in May 2020
Response from John on May 23, 2020
Dear Guest, Thank you so much for taking time to write review. Really appreciated for giving 5 out of 5 rating. We hope to see you again in our Hotel. Thanks and Regards The Management

10/10 Excellent

luqman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the evernight stay we received a very friendly welcome.... The room was lovely..clean and very comfortable bed...clean bathroom with a powerfull shower...i like yo stay there iam sure our next trip also we like to stay in your hotel ...thanku your staff also really good and like friendly....
Stayed 1 night in Mar 2020

2/10 Terrible

Igor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good facilities but scam service
Don't ask for taxi or car rental. They direct you to bell man, who is big time scammer! Car rental he tried to pitch was EuroCar with had 1 star reviews all over internet. Instead taxi he called us private transport assured us it will be cheaper. When we took taxi it was 30% cheaper after all. Sauna very small for 3 people max.
Stayed 3 nights in Jan 2020
Response from Pradeep on Jan 11, 2020
Dear Mr.Levochkin, Greetings from Grandeur Hotel – Al Barsha!!!!! I am writing this mail to revert you for the Negative review which you have posted in Expedia. First of all I would like to take an apologize for the inconvenience occurred during your stay & I would like to request you some additional information with regards to the Vehicle arrangements as you claim that our Bell desk team tried to scam you by pushing to high Value vehicle. I am surprise to read this statement as we have 3 Concierge in my team they all are Serving more than 10 Years for our hotel with out complaints such like this because as per their protocol they are not supposed to rent out any vehicle from outside as we don’t have any signed Rent a car partners for our hotels . I take your point on top priority & Let me personally investigate on this matter from the scratch and will definitely get back to you soon with the entire statement , Also our sauna in Health club area was designed for only for single person at the time to track this We have Lifeguard in place who can reserve a time slot for sauna treatment. Consider my Apology mail & request you to remove this review this time & give us one more opportunity to serve you much batter & take we shall assure you we will get 5 out of 5 Review on our service. We tried calling you back on you number and email but both places it is not getting through.

8/10 Good

Zane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for accommodation,will sure come back for a stay
Stayed 1 night in May 2019
Response from Manager on Jun 1, 2019
Dear Guest, Thank you for your valuable feedback. We would love to see you again.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel for the value!!!
Don't listen to the bad reviews! This place was a well him gem. The rooms are quiet and comfy and I was even right by the elevator. The staff is well trained and tailor to your every need. It is an excellent choice for the money. All of the bad reviews left here were obviously from very finicky people. This is a really good hotel and deserves a higher rating.
Stayed 2 nights in Apr 2019
Response from Roy on Apr 24, 2019
Dear Guest, Thank you for the valuable feedback. Looking forward to serve you again.

4/10 Poor

Wassim

Liked: Cleanliness, room comfort
Not recommended for business travellers
If you travel on business, and the internet in the hotel is just not working, I find it unacceptable. The system they have is totally old fashioned.
Stayed 3 nights in Mar 2019
Response from Roy on Apr 24, 2019
Dear guest, Our sincere apologies for the inconvenience for the issues which you faced, we have already taken necessary actions on the same and will ensure that this kind of issues never arise again. Looking forward to serve you again.

8/10 Good

Nicola, Bahrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value Dubai hotel
Great value. Good breakfast. Quick service. Great staff. I’ll definitely stay there again, and would recommend for anyone looking for a great value 4**** hotel.
Stayed 2 nights in Jul 2018
Response from John Anil on Aug 7, 2018
Dear Nicola, We appreciate the time taken to share your experience at the Grandeur Hotel on this platform. I am glad that you had a pleasant stay with us and enjoyed the service and facilities we provide. We look forward to welcoming you again soon.

10/10 Excellent

Jaco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great.
Overall good stay. For the price you get more than your money worth. Great comfy room. Bed is superb. All the facilities. Great service.
Stayed 5 nights in May 2018
Response from John Anil on Jul 4, 2018
Thank you So much..

8/10 Good

Franca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Mash on Aug 7, 2018
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. we look forward to welcoming you back. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

8/10 Good

Rajat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ok.. cause of the experience
Overall good, however their in-house restaurant is for cheating people. The quantity on menu and what actually you get is very different even the rates that they charge (on pretext of new rates) are different to those in in-room dining menu and on complaining they tell you to buzz off in a polite way.
Stayed 4 nights in May 2018
Response from mash on Aug 16, 2018
Dear Valued Guest, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

8/10 Good

Verified traveler

Response from mash on Aug 16, 2018
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

10/10 Excellent

Nazmul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy staying
It was a good , clean place
Response from mash on Aug 16, 2018
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall hotel service was excellent especially Mr Yasir at reception and Imran khan
Response from mash on Aug 15, 2018
Dear Valued Guest, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
Very nice small hotel close to Mall of the Emirates. Big clean comfortable rooms easy parking excellent staff. Did not try the breakfast. WiFi functioned well.
Stayed 1 night in Apr 2018

10/10 Excellent

TARIQ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE VACATION
IT'S LOCATION WAS GOOD AND THEIR STAFF WERE HELPFUL
Stayed 1 night in Feb 2018
Response from mash on Aug 13, 2018
Dear Valued Guest, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area Al Barsha If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area and We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this.We hope to welcome you back to the hotel soon! Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in Dubai
3 night stay in Dubai before leaving for Abu Dhabi.. Hotel was within walking distance to emirates mall and several nice restaurants. The staff could not have been friendlier or more efficient.. they were outstanding with directions, information, assistance, etc. i would highly recommend this hotel and if given the opportunity will surely choose to stay here again!
Stayed 2 nights in Dec 2017
Response from John Anil on Feb 17, 2018
Dear Guest, Thank you for having taken the time to share your wonderful experience with us online. At The Grandeur Hotel, Dubai, all colleagues makes every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your stay with us in Dubai. Once again, thank you for sharing your feedback. All team members look forward to welcoming you back.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
The AC is too cold. Harder you try to decrease the fan speed and increase the temperature, with no success. They always forget to put towels in the toilet. The smell in the B3 Level of the Parking is very bad. No visitors allowed.
Stayed 5 nights in Oct 2017
Response from mash on Aug 15, 2018
Dear Valued Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations Please note that your concerns have been passed on to Department Heads. We do allow Visitor to Meet only on Public Areas & Outlets as we follow as standard Hotel Policy .We do hope you give us another chance as we will definitely improve our services. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

8/10 Good

Emad

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Response from mash on Aug 15, 2018
Dear Valued Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

6/10 Okay

Mark

Disliked: Staff & service
Ok if you need to save some money.
Nice lobby and parking is valet because it is a very busy area. They gave me an executive suite which was nice. Engish TV limited. Breakfast not great and not free for me. 40AED. 1 hour After being told to go to my room and my luggage would brought up shortly I called the desk and 40 minutes later went down and got it myself. Never ate here at night. Walked around a lot at night for a restaurant. Found a couple I tried. 5 6 out of 10. Not a good area to stay unless you have to be in that area.
Stayed 2 nights in Sep 2017
Response from mash on Aug 15, 2018
Dear Valued Guest, I am pleased to hear that you find our location to your liking. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to the Department Head for Corrective Actions. We do hope you give us another chance as we will definitely improve our services. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

2/10 Terrible

imran, dubai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Very poor hotel poor breakfast Please never ever go to this hotel. You will cry alot
Stayed 7 nights in Jun 2017
Response from mash on Aug 15, 2018
Dear Valued Guest, I am very disappointed to hear that you found our service to be below your standards. and i apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Response from mash on Aug 15, 2018
Dear Valued Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from mash on Aug 15, 2018
Dear Happy Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing rooms
We had such fun. Only if the pool could be more bigger
Response from mash on Aug 17, 2018
Dear Happy Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our Entire Grandeur Team made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Good but not up to the expectation
Response from mash on Aug 15, 2018
Dear Valued Guest, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Grandeur Hotel Al Barsha. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Getaway
Very spacious room! Weak wifi but hotel staff quickly fixed the problem. Quick walk to the Mall of the Emirates but there is no sidewalk. Supermarket is very close as well.
Response from mash on Aug 15, 2018
Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel.I am very happy to hear that our staff made your feel at home by Quick revert on your complaints & I'm glad that you found our location convenient. Were you able to explore the Al Barsha area Which is Very Close to Mall of Emirates. If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

6/10 Okay

Verified traveler

Liked: Staff & service
Not so much behind the mall as advertised however was short taxi ride. A bit noisy from cars in nearby street.
Response from mash on Aug 15, 2018
Dear Valued Guest, Dear Guest, our locations are definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Al Barsha and Just 17 Min walk from Mall of Emirates & 7 Minutes Travel by Car.On your next visit, we are happy to share with you a sample itinerary that will help you maximize your stay in the area. I hope to see you again soon. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

10/10 Excellent

jakir, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
Nice hotel to stay at reasonable rate. Location is bit far from major construction and there are construction around it
Response from mash on Aug 15, 2018
Dear Valued Guest, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the Al Barsha area Which was Developed a lot Recently. If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha

8/10 Good

sohail Rashid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good experience
Response from mash on Aug 15, 2018
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Sincerely, Mahesh R. M General Manager - Grandeur Hotel Al Barsha