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Reviews of Shinola Hotel

4 out of 5
Shinola Hotel
1400 Woodward Ave, Detroit, MI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 807 out of 1001 reviews" "
Rating 8 - Good. 126 out of 1001 reviews" "
Rating 6 - Okay. 38 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dean

Liked: Staff & service, amenities, property conditions & facilities
All was great with the property
Stayed 3 nights in May 2024

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Annalise

Liked: Property conditions & facilities
Concierge staff upon check in was rude. Since that’s really the first impression of the stay, this was disappointing.
Stayed 1 night in May 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Q- Reservations on May 10, 2024
Thank you Peter!We appreciate your review.

10/10 Excellent

Rofeal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in fantastic downtown location, close to everything.
Stayed 1 night in May 2024
Response from Q- Reservations on May 6, 2024
We are pleased to receive your fantastic review!We appreciate your business and your taking the time to submit a perfect rating for us.We hope to see you again soon on your next visit to our city.best,

10/10 Excellent

Billie, Brownstown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful.
Stayed 1 night in Mar 2024
Response from Q- Reservations on May 6, 2024
Billie,We thank you for your compliment and taking the time to complete a rating for us.We hope to see you again soon.Best,

10/10 Excellent

Adam, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous
Stayed 1 night in Apr 2024
Response from Q- Reservations on May 4, 2024
Amazing!We thank you for taking the time to submit a perfect rating.see you soon!Best, :)

10/10 Excellent

Ciemone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful classy hotel. HIGHLY RECOMMEND
Stayed 1 night in May 2024
Response from Q- Reservations on May 6, 2024
Thank you very much for your wonderful review and rating of our hotel.We are pleased to know that you enjoyed your stay.We look forward to your next visit.best,

10/10 Excellent

Kimberly, McCordsville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right downtown with tons to do. Super quiet and lovely.
Stayed 1 night in Apr 2024
Response from Shinola Hotel on Apr 29, 2024
Thank you for choosing the Shinola Hotel.We are so happy you enjoyed your stay with us!We look forward to your return!Best regards,Shinola Hotel Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Q- Reservations on Apr 26, 2024
David,We appreciate you taking the time to submit a perfect 5 out of 5 rating.Best,

10/10 Excellent

Robert

Liked: Property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Q- Reservations on Apr 21, 2024
Thank you so much Robert for the great rating.We look forward to seeing you again soon and appreciate you taking the time to leave us a perfect rating.Best,

10/10 Excellent

Santana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love the Shinola Hotel! The king suites are absolutely amazing, I only had one complaint the lighting for doing my make up was not the best. I will bring my own vanity lights but other than that it is exceptional. The amenities and connecting bars and restaurants are perfect!
Stayed 2 nights in Mar 2024
Response from Q- Reservations on May 4, 2024
Thank you Santana for the perfect rating although the Lighting was not to your liking. We appreciate your business and your feedback to aid us in making future guests stays just as enjoyable.We look forward to seeing you again soon.Best, :)

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Q- Reservations on Apr 21, 2024
How nice!Thank you Jim for submitting your review!We appreciate the feedback and hope to see you again soon.Best,

10/10 Excellent

Miranda Dyan

Stayed 1 night in Apr 2024
Response from Q- Reservations on May 3, 2024
Thank you Miranda for taking the time to submit a perfect 5 out of 5 rating. We truly appreciate your business and look forward to seeing you again soon.Best,

10/10 Excellent

Miranda Dyan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a blast enjoying Detroit on foot and staying at The Shinola Hotel. The hotel staff were kind and helpful. The hotel is beautiful. Rooms were clean and full of fun shinola products. Hotel is in the perfect walkable location to most of the city. We walked to the Pistons game and CoMerica. After hours bar was fun too!
Response from Q- Reservations on Apr 13, 2024
Wonderful Miranda!We are pleased to know you had a wonderful stay with us and we truly appreciate your taking the time to leave us such a great review.We look forward to seeing you again soon.Best,

10/10 Excellent

Asen

Liked: Cleanliness, staff & service, property conditions & facilities
Altogether great!
Stayed 2 nights in Apr 2024
Response from Shinola Hotel on Apr 9, 2024
Hi AsenThank you for choosing the Shinola Hotel.We are happy to hear that you enjoyed your stay with us!We look forward to seeing you again soon!Shinola Hotel Team

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Q- Reservations on Apr 21, 2024
Thank you Cynthia for taking the time to submit your rating.We look forward to seeing you again soon.Best, :)

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Shinola Hotel on Apr 6, 2024
Hi Kathryn,Thank you for your review and choosing the Shinola Hotel. We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again soon!Warmly,Shinola Hotel Reservations Team

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay! Perfectly located for walking to all venues.
Stayed 1 night in Apr 2024
Response from Shinola Hotel on Apr 6, 2024
Hi Paula,Thank you for your review and choosing the Shinola Hotel.We are happy to hear that you enjoyed your stay with us!We look forward to seeing you again soon!Warmly, Shinola Hotel Team

10/10 Excellent

Eileen

Stayed 1 night in Apr 2024
Response from Q- Reservations on Apr 26, 2024
Eileen,Thank you so much for your top 5 rating,we appreciate you time in letting us know that you enjoyed your stay with us.Hope to have you back again soon!Best,

10/10 Excellent

Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and friendly staff.
Stayed 2 nights in Mar 2024
Response from Q- Reservations on Apr 1, 2024
Thank you Kit for the perfect 5 out of 5 rating. We are please to know that our staff was friendly and provided great service during you stay and hope to see you again soon in the future.best,

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Q- Reservations on Apr 1, 2024
Amazing! Thank you Angela for the perfect rating, we appreciate you taking the time to let us know how your experience with us was.Hope to see you again soon.Best,

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Unique property in great location
Stayed 1 night in Mar 2024
Response from Q- Reservations on Apr 1, 2024
Doug, Thank you for noticing our unique property. We are pleased to know took the time to express your liking to our style and great location.We look forward to seeing you again soon.best,

8/10 Good

Ashley

Traveled with family
Liked: Staff & service, property conditions & facilities
Beautiful property!
Stayed 1 night in Mar 2024
Response from Q- Reservations on Apr 1, 2024
Beautiful Ashley!Thank you so much for sharing your review.Hope to see you again soon.Best,

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
One of our best experiences from check in to check out. Staff friendly and experienced.. dinner at San morello was outstanding! Staff friendly, knowledgeable, experienced and personable.Food was excellent. A fun time! Shinola hotel and is San Morello restaurant has become our favorite place while visiting and staying in Detroit!
Stayed 1 night in Mar 2024
Response from Q- Reservations on Mar 24, 2024
Wow!What an awesome review! We are very pleased to know that you enjoyed your stay with us and that our staff was attentive to your needs.Thank you for taking the time to submit your review, we will be sure to let our staff know that your stay was pleasurable. We look forward to your next visit.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor
Stayed 1 night in Mar 2024
Response from Q- Reservations on Mar 24, 2024
Thank you Michelle for taking the time to submit your rating, we appreciate your response and we are pleased to know that you loved the decor! See you soon.

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shinola feels like home
Stayed 1 night in Mar 2024
Response from Q- Reservations on Mar 23, 2024
Thank you Elisabeth for the perfect rating.Please feel free to call our home, your home anytime, we are so very pleased to have made your stay comfortable.We look forward to seeing you again soon.Best,

10/10 Excellent

Luke

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Detroit with all the amenities! San Morello is fantastic!
Stayed 1 night in Mar 2024
Response from Shinola Hotel on Mar 21, 2024
Thank you for choosing the Shinola Hotel! We are so happy to hear you enjoyed your stay with us!We look forward to seeing you again soon!Best regards,Shinola Hotel Team

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Subtle lighting was nice. Great staff though Evening Bar could have been a little friendlier. Appeared awkward interacting with guests.
Stayed 1 night in Mar 2024
Response from Trish R on Apr 6, 2024
Hi Kenneth, Thank you for your feedback. We hope you host you again soon.

8/10 Good

Dawn, Oakville

Traveled with group
Liked: Staff & service
Very spacious great location but with it being on a main road our room was super noisy with sirens above ground subway system and noisy “muscles” cars going up and down the strip Lovely main floor lobby and bar. Would stay again but would ask for a different room location.
Stayed 1 night in Mar 2024
Response from Q- Reservations on Apr 1, 2024
Dawn,We thank you for taking the time to express your concerns during your stay with us. Should you decide to stay with us in the future please call our reservations department directly to speak with an agent in regards to selecting a quieter room for you, we would be more than happy to assist you with the request.We look forward to your next visit.Best,

10/10 Excellent

Clinton Daniel

Stayed 1 night in Mar 2024
Response from Trish R on Apr 6, 2024
Hi Clinton Daniel,Thank you for the feedback! We're glad you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Brian

Stayed 1 night in Mar 2024
Response from Trish R on Apr 6, 2024
Hi Brian,Thank you for the feedback! We're glad you enjoyed your stay. We hope to host you next time you're in Detroit!

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel love the lounging areas, details, shop and restaurant. Great stay and walking distance to Little Caesar’s Arena for a Red Wings game.
Stayed 1 night in Mar 2024
Response from Q- Reservations on Mar 17, 2024
Frank,We are pleased to know that you enjoyed your stay with us and that our location fit your needs.We look forward to seeing you again soon.Best,

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay at a wonderful hotel
Stayed 1 night in Mar 2024
Response from Q- Reservations on Mar 11, 2024
Excellent Sean!We appreciate your taking the time to submit a perfect 5 out of 5 rating and pleased to know that you had an excellent stay.Best,

10/10 Excellent

Josh

Stayed 1 night in Mar 2024
Response from Q- Reservations on Apr 1, 2024
Josh, we are pleased to see that you enjoyed your stay with us and were able to give us a perfect 5 out of 5 rating.Thank you for your patronage, hope to see you again soon.Best,

10/10 Excellent

Joseph

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Trish R on Mar 6, 2024
Hi Joseph, thank you for the feedback! Hope to see you next time in Detroit.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our staycation was absolutely perfect. The rooms are trendy, clean, and stocked with amenities. The hotel itself is a work of art and shopping the Shinola store was the icing on the cake. We had drinks at the Evening Bar and San Morello where the service and cocktails were top notch. Every detail of this hotel is intentional and high quality. We can’t wait to come back!
Stayed 1 night in Feb 2024
Response from Q- Reservations on Mar 1, 2024
Absolutely Perfect Amanda!We are pleased to hear that you enjoyed your stay with us. Thank you so very much for taking the time to submit a 5 out of 5 rating.We look forward to seeing you again soon.Best,

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Trish R on Mar 6, 2024
Hi Jesse, thank you for the feedback! We're happy to hear you enjoyed your stay.

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Q- Reservations on Mar 1, 2024
Thank you so much Gina, for the taking the time to submit your review.We look forward to seeing you again soon.Best,

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice updated hotel with excellent services
Stayed 1 night in Feb 2024
Response from Q- Reservations on Mar 1, 2024
Nice! Thank you so much for the perfect 5 out of 5 rating.We appreciate your business and look forward to seeing you again soon.Best, :)

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from Q- Reservations on Mar 23, 2024
Thank you Christine for the great rating.We appreciate your business and look forward to you future stays.Best,

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Q- Reservations on Feb 23, 2024
Awesome Michael!!!We thank you for your rating.Best,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience during my stay at the Shinola Hotel.
Stayed 2 nights in Feb 2024
Response from Q- Reservations on Feb 23, 2024
James, we are pleased to hear that you had a great experience with us!We thank you for your revie and look forward to your next stay.best,

10/10 Excellent

Julianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Q- Reservations on Feb 23, 2024
Amazing Julianna!We appreciate your 5 out of 5 rating.Best,

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Q- Reservations on Feb 23, 2024
Nice!We appreciate the 10 out of 10 rating and look forward to seeing you soon.Best,

8/10 Good

Cynthia D

Liked: Cleanliness, staff & service, property conditions & facilities
It was good. It was expensive for the stay. I expected higher quality of items in the room for the price. The room was small, bed was very low to the floor, and it had one small chair no table area or desk area. I have stayed in rooms with the sofa loveseat area, dining area with chairs, and desk area.
Stayed 1 night in Feb 2024
Response from Trish R on Mar 6, 2024
Hi Cynthia, thank you sharing your thoughts. We would love to host you again next time you're in Detroit.

10/10 Excellent

Kim

Traveled with family
Liked: Property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2024
Response from Q- Reservations on Feb 23, 2024
Thank you Kim,We are pleased that you found out property to beautiful.Your 5 out of 5 rating is greatly appreciated.Best,

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel -- great area walkable to so much, the Q line a block away (we took it to the DIA in 30 degree weather and it was reliable down to the minute - use the Q line app for minute to minute updates so you don't spend time waiting in the cold!). I give this hotel an A- only because the staff failed to remove the minibar items despite their assurance it would be done before arrival (and again, after I a called the 1st evening to have it done). Needed the storage to keep milk and OJ cold for my daughter, so not happy that they seemed to make that hard on me. By day 2 I stopped calling. They also had 2 Detroit robes in that are for guests hanging in the closets. Unfortunately, they both had tears and looked pretty work down, and on the one I tried on it had another woman's perfume on it (collar only, so it wasn't detergent!), along with long strands of hair). Clearly had not been laundered after last guest. Not good! Finally, it was 22 degrees the past two nights, yet they have a block on the heating that keeps it from going her than about 69, which wouldn't be so terrible but for the fact that when you put it at 69 it actually reads 67 in the room! Heat loss from the tall windows in the junior suite, I guess. Even with both layers of blinds closed, it never went above 67.5 in our room day to (despite trying to increase heat to 75, it never budged). Sad, bc staff was otherwise fantastic (all smiles, helpful). San Morello food/ambiance was excellent!
Stayed 2 nights in Feb 2024
Response from Trish R on Mar 6, 2024
Hi Kim, thank you for taking the time to reflect on your stay with us. We will share your feedback with the proper department leadership to ensure these issues were isolated.

10/10 Excellent

Lynne

Traveled with partner
Loved the decor. The room was thoughtfully designed.
Stayed 1 night in Feb 2024
Response from Q- Reservations on Feb 23, 2024
Thank you Lynne, We appreciate your review and are pleased that you loved our decor.Hope to see you again soon!Best,

10/10 Excellent

PAULA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Q- Reservations on Feb 23, 2024
Paula, How wonderful of you to take the time to submit a perfect 5 out of 5 rating.We are please to know that you enjoyed your stay with us and look forward to seeing you again soon.Best,