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Reviews of Motel 6 Southgate, MI - Detroit

2 out of 5
Motel 6 Southgate, MI - Detroit
18777 Northline Rd, Southgate, MI

Reviews

5.6
Rating 10 - Excellent. 98 out of 542 reviews" "
Rating 8 - Good. 94 out of 542 reviews" "
Rating 6 - Okay. 92 out of 542 reviews" "
Rating 4 - Poor. 91 out of 542 reviews" "
Rating 2 - Terrible. 167 out of 542 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Sophia

The rooms are big
Stayed 7 nights in Apr 2024

2/10 Terrible

Clarence

Traveled with partner
Disliked: Amenities
Rooms were dirty and the service was not even worth talking too never again!!
Stayed 2 nights in Apr 2024

4/10 Poor

Aleshia

Traveled with family and small children
Liked: Cleanliness, staff & service
I had to switch rooms because the heater and tv was not working and the second room heater took forever to get hot.
Stayed 1 night in Feb 2024

2/10 Terrible

Sofia

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The smell inside the room was terrible no shampoo no conditioner no hair dryer
Stayed 1 night in Apr 2024

10/10 Excellent

Murda

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy Y. on May 1, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean area close to freeway
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on Apr 22, 2024
Hi Jesse,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

6/10 Okay

Dan

Stayed 1 night in Apr 2024

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was clean.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on Apr 22, 2024
Hi PhillipThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

K_

Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 18, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Louis

Stayed 2 nights in Mar 2024

10/10 Excellent

Amar Salem

Stayed 1 night in Apr 2024

8/10 Good

PATRICE

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 18, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 12, 2024
Hi Kevin,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Jesse

Stayed 1 night in Mar 2024

8/10 Good

Robert

Liked: Cleanliness
Ok
Stayed 8 nights in Mar 2024
Response from Brand Experience Team on Apr 8, 2024
Hi Robert,Thank you for positively rating your stay!!Maz K.#Team6

8/10 Good

Jesse

Stayed 7 nights in Mar 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Laid back not too crowded
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 2, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
The floor was so dirty that my feet were black after walking on it barefoot. I will not stay there again.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 25, 2024
Hi Mark,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

6/10 Okay

Edward

Stayed 1 night in Mar 2024

6/10 Okay

Lorita

Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 14, 2024
Hi Brian,Thank you for the perfect rating!Lilith#Team6

8/10 Good

Christian, Ottawa

Wifi dont work. Had to connect to the Macdonalds nearby.
Stayed 1 night in Feb 2024

2/10 Terrible

Murtajur

Stayed 2 nights in Feb 2024

8/10 Good

Deneen

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 8, 2024
Hi Deneen,Thank you for positively rating your stay!!Maz K.#Team6

4/10 Poor

Phillip

Liked: Staff & service
Internet service was on and off and mostly off. No sheet om the bed just a ,mattress cover. Room needed to be scrubbed down.
Stayed 2 nights in Feb 2024
Response from Nancy Y. on Feb 13, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Kathleen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It served my purpose.
Stayed 5 nights in Jul 2023
Response from Brand Experience Team on Jul 25, 2023
Hi Kathleen, Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6

2/10 Terrible

Steven

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were very nasty The sheets have stays on them. Looks like someone threw something. I used the wall and left it there, dripping down. The TV didn't work. The microwave was broken. You walk into The room it's smells like Mildew And I drove all the way from North Carolina, for that? Needless to say, we didn't stay there. So I had to find another place to stay. Which cost me $500 that I didn't have.
Stayed 3 nights in Jun 2023
Response from Brand Experience Team on Jul 10, 2023
Hi Steven, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

10/10 Excellent

Karen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the kindness of the staff the pool and the convience of the motel only 20 minutes from grandkids
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jun 19, 2023
Hi Karen, Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon. Maz K. #Team6

2/10 Terrible

Darline

Stayed 1 night in Jun 2023

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Tile floors were filthy, housekeeping was terribly rude and there was a leak under the sink that ruined a bunch of stuff we had put underneath the counter.
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jun 13, 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Absolutely horrible for the 10 minutes I was there. On top of it instead of receiving a refund as promised they charged me again. The room was disgusting and extremely small. As we walked to our room there was a person snorting some sort of substance with the door wide open. The next room had cats in the window. Our room had the air condition cover broken off and sitting on floor. It smelled like a sewer.
Stayed 2 nights in Jun 2023
Response from Nancy Y. on Jun 13, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Isaiah

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
The room had fleas it smelled like ammonia the air conditioning unit was missing. The beds are dirty and there was rat poop everywhere
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jun 13, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Fred

Stayed 1 night in May 2023

6/10 Okay

Michael

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Jus 'whelmed
I was only looking for a bathroom and a bed, jus what I got...except the bed was broken and the bathroom was dated...i guess $50 per night you get what you pay for?!
Stayed 1 night in May 2023

6/10 Okay

Abdul Khabir

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2023

4/10 Poor

Anthony

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Yachina S

Liked: Cleanliness, staff & service, property conditions & facilities
The deluxe room with the kitchenette it was really nice
Stayed 1 night in May 2023
Response from Nancy Y. on May 22, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Place is still original from the 1970's. Beds have more springs than fabric. Sheets seemed and smelled clean. If your looking for a good time, they might rent by the hour. Felt more comfortable sleeping in my clothes I wore all day. If I wanted drugs, wouldnt be hard to find. This was my own fault, I took a chance at saving few bucks. Wont do that again!!!
Stayed 1 night in May 2023
Response from Nancy Y. on May 22, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Ryan

Stayed 1 night in May 2023

2/10 Terrible

Terry, Brampton

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room had no wifi, and TV that did not turn on. People hanging out around the door of our room outside,as thiugh thats where the "residents" decided was a smoking area. So we couldnt leave our room. Called front desk,no answer. Sent msg via expedia, no luck. On our 2nd night, we discivered that the shower somehow had stopped working. By the time we had somekne fix it, it was whe. We were ready to check out in the morning. Do NOT bring your family or partner to this resident-motel. There is clearly drug and pekple trafficking happening on premises daily. It is NOT safe. Oh... steps missing in stairwell.!! Like a haunted house level in a video game. Dangerous
Stayed 2 nights in May 2023
Response from Brand Experience Team on May 15, 2023
Hi Terry,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Shantora

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd Stay Here Again.
Although the exterior of the motel is under repair and upgrading, the room was great. The room was clean, the mattress comfortable, both the refrigerator and microwave worked fine, and the television selection was superior. I heard very little in the way of noise within my unit. However, the traffic on the interstate created a constant level of not unpleasant sound. I booked here because of their pet policy (pets stay free). All in all, it was a pleasant stay.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on May 8, 2023
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals, and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels! Maz K.#Team6

4/10 Poor

Terry

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

2/10 Terrible

Enrique

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
when we got there i park in front of the building to register and get my kye . then some was yelling at as telling as to move my car out of the way and i say hold on we are getting the kye from the front desk i say whats wrong with stop in the front get my kye the go to my room ??? she was drunk or had a few drinks . well when i went in she was the manager of the hotel . i said so whats wrong with as parking in the front like we do all the time in diferent hotels ??she ignore what said and she just left.i ask the other girls working there what happen she just move her head and say nothing i gies she didn't wanted het i trouble with her.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on May 8, 2023
Hi Enrique,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Michael

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
..Very dirty from the stained sheets to dirty shower area to bot having hot water to shower. very disappointed 😞
Stayed 1 night in Apr 2023
Response from Nancy Y. on May 2, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, room comfort
I was looking for the light that Tom Bodett left on - but couldn't find it. Very clean, very comfortable and nice people. Thanks!
Stayed 1 night in Apr 2023
Response from Nancy Y. on May 2, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

shailesh

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my first review of in expedia and this is the worst hotel i have ever stayed in . They have kept a high school kid as thier staff who is not only rude but ignorant. The internet is out and the hotel room is horrible. i would rate this hotel a 0 star out of 10.
Stayed 1 night in Apr 2023