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Reviews of Hilton Garden Inn Detroit Downtown

3 out of 5
Hilton Garden Inn Detroit Downtown
351 Gratiot Ave, Detroit, MI

Reviews

8.2

Very Good

Rating 10 - Excellent. 504 out of 1003 reviews" "
Rating 8 - Good. 251 out of 1003 reviews" "
Rating 6 - Okay. 123 out of 1003 reviews" "
Rating 4 - Poor. 49 out of 1003 reviews" "
Rating 2 - Terrible. 76 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location and a safe area.
Stayed 1 night in Apr 2024

10/10 Excellent

Rene Rolando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I building looks a bit old. But the staff provided great service. Walking distance to good eating places. Great stay. Definitely will come back here on my next trip to Detroit.
Stayed 2 nights in May 2024

10/10 Excellent

Tyler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in May 2024

2/10 Terrible

Antonella

Traveled with family
Disliked: Amenities, property conditions & facilities
Worst sleep ever! beds made so much noise
Stayed 1 night in May 2024

2/10 Terrible

ANGIOLINA

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
The room smelled horrible, the bed was looking sloppy. The sheets were very wrinkly like they weren’t changed from the previous guest.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on May 15, 2024
Hello Angiolina, we are sorry to hear that you did not have a good experience with us. We thank you for your feedback and apologize for not meeting your expectations. Feel free to give us a call if you have any questions.

10/10 Excellent

Mildred M

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on May 15, 2024
Thank you, Mildred, we greatly appreciate your feedback. Thank you for allowing us to be of service to you.

4/10 Poor

Mahmoud

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Manager on May 16, 2024
Thank you for taking the time to rate your stay with us. We greatly appreciate your feedback.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
It is my Hotel choice everytime I visit Detroit! I love the Hilton Garden Inn.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on May 16, 2024
Thank you for taking the time to share your experience. We appreciate you for making us your hotel of choice. We look forward to seeing you on your next visit.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Manager on May 16, 2024
Thank you, Linda, for being our guest. We appreciate you and thank you for taking the time to rate your stay.

10/10 Excellent

Natalea

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and parking valet was easy to locate. The staff at the front desk were very helpful. The room was clean and spacious.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on May 16, 2024
Hi Natalea, thank you for your kind words and sharing your experience at our property. We look forward to hosting you again soon.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking was very convenient. Employees were very polite
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on May 15, 2024
Thank you for your kind words. We appreciate you for being our valued guest. We hope to have you back again soon!

10/10 Excellent

Maxcine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here. Very clean and comfortable stay. I definitely recommend this location.
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on May 15, 2024
Good day, Maxcine. We are astatic to hear you and enjoyed your stay, we would love to have you back soon!

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Guest Service Manager on May 16, 2024
Thank you, Michael, for taking the time to take our survey. We appreciate you for being our guest.

10/10 Excellent

Jeffrey, Gaylord

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right downtown and could walk to games or theater venues
Stayed 1 night in Mar 2024
Response from Guest Service Manager on May 15, 2024
Thanks Jeffrey, we are happy you were able to enjoy the convenance of being able to walk to your events. Next time you are in downtown Detroit we would love to have you back.

10/10 Excellent

Lindsey

Stayed 1 night in Mar 2024
Response from Guest Service Manager on May 15, 2024
Thank you for staying with us. We would love to have you back!

10/10 Excellent

Hilaria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stay 2 nights it was perfect for me very convenient.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 18, 2024
Hello Hilaria,We are happy you had a wonderful stay. Thank you for taking the time to share your experience.

10/10 Excellent

Girard, Southgate

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location
Stayed 1 night in Dec 2023
Response from Guest Service Manager on Mar 18, 2024
Hello Girard,Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Cindi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptional hotel, from the convenient location in regards to the Ford Field Stadium to the excellent service provided by the staff, Michael was patient in funding our reservation, as my name has changed since using my membership! There is a restaurant in the hotel with excellent food, which we really appreciated after spending the entire day at the Stadium for the State Wrestling Tournaments, which start early and end late! The breakfast buffet in the morning is also exceptional with a wide selection of items! It was very good as was again the exceptional service! This is definitely our favorite and we will be back next year!!!
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 18, 2024
Thank you, Cindi, for your wonderful feedback. We always strive to give our customers the best experience possible. We truly look forward to having you back.

8/10 Good

Liana

Stayed 2 nights in Feb 2024
Response from Guest Service Manager on May 15, 2024
Thank you for staying with us. We hope to host you again soon!

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Booked 2 queen rooms and requested they be near each other, arrived at hotel and was told rooms would not be near each other but they could give us 2 king suites with pull outs next to each other. We opted for that option and when we got to the rooms they were hot and AC wouldnt stay running. The mattresses on the pull out couch are HORRIBLE, spring were popping out. Hotel should be ashamed of calling that a suitable sleeping option.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 18, 2024
We are so sorry you did not receive the service you deserve, please accept our sincerest apology.

10/10 Excellent

dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mamas night out 😊
Everything was great we stayed at the hotel because we went to a concert at little Caesars Arena! The staff was super friendly and helpful ❤️
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 18, 2024
Hi Dana,We are so excited to hear you enjoyed your Mamas night out. We hope to see you again when Mama can get away.

8/10 Good

Miluska

Stayed 1 night in Feb 2024
Response from Guest Service Manager on May 15, 2024
Thank you for staying with us. We appreciate your feedback. We hope to see you again soon.

8/10 Good

Gaebrielle

Traveled with family
Liked: Staff & service, property conditions & facilities
Nice hotel to stay at
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 18, 2024
Hi Gaebrielle,Thank you so much for staying with us. We are happy to here that you enjoyed your stay.

2/10 Terrible

Abbey

Traveled with family
We booked a room for 4….a junior suite. The pullout couch had only a thin cover over metal coil springs. We asked for a topper which they didn’t bring and after 45mins we asked again. A cover equivalent to a sheet was delivered. My husband and son slept on the floor. The toilet ran very loudly on and off all night. The tv was broken. When I complained, the front desk woman was very rude and condescending. The manager was kind and polite and comped a breakfast which was equally disappointment.
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 18, 2024
Hello Abbey,We truly apologize that you did not have the best experience with us as you should. We do hope you try us again and your stay is better and brighter.

10/10 Excellent

Luke

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nice, parking is expensive!
Hotel was nice. Service very good. Was disappointed to learn later that to park on site you must use valet and it cost $45. We had an off site event and they like to gouge you for parking in Detroit. So be forewarned!
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 18, 2024
Thank you Luke for sharing your experience. We look forward to having you back as our guest.

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel stay! We could not ask for a better location to Ford Field, I think 3 blocks. You can see the stadium from the front of the hotel. Every employee that we came in contact with was pleasant and helpful from the valet, front desk, to the breakfast attendant in the dining area. Our room the junior king suite was spacious, clean and comfortable. This is a nice hotel stay in a great location, we will definitely be back! If you are planning to go to a Detroit Lions game this is the way to go. You just need to make sure you are staying the night of the game, too for the parking. We parked Saturday when we arrived and grabbed our car upon checkout on Monday morning.
Stayed 2 nights in Jan 2024

6/10 Okay

Jason

Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 18, 2024
Hi Jason,Thank you for staying with us. We look forward to seeing you again!

8/10 Good

Jill

Stayed 1 night in Feb 2024
Response from Guest Service Manager on May 15, 2024
Thank you for staying with us. We look forward to seeing you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive parking good hotel
Nice stay, clean, friendly. A lot of noise from street. No parking except valet which is $45 per night, so add that to price of room:)
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Mar 18, 2024
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Stephanie c

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!! Friendly and helpful!! The room was clean but the top dead bolt lock did not lock. Will definitely stay again, next time we are in Detroit.
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Mar 18, 2024
Hi Stephanie,We are glad to hear our team took great care of you during your stay. We look forward to seeing you again.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Mar 18, 2024
Hi Jane,Thank you for staying with us!

10/10 Excellent

Elaine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go Lions
Great location in the heart of downtown. I was there for the Lions game and it was quick walk. Staff was excellent in taking care of any needs and very friendly.
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Mar 18, 2024
Hi Elaine,We look forward to seeing you next Lions season. We are happy to hear you had a good stay!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
This location is Amazing! Two Blocks to Ford Field and Two Blocks to Greek Town.
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Mar 18, 2024
Thank you, Julie we are excited, to hear you had a wonderful time. We hope to have you back soon

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
The bed was great - the sofa bed was terrible. Valet is $45/night and the pet fee was $75, so this felt excessively expensive given how uncomfortable half our family was. While check in and check out were quick and easy, we called the front desk to ask them to pull up our car from the valet and when we went downstairs, no one had told the valet anything. Next time I'l look for a more affordable option that better meets our needs for the price in downtown.
Stayed 1 night in Jan 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hilton in Downtown Detroit
The location of the property was excellent especially since it is within walking distance to Ford Field. The heat was terrible. In between warm air it would blow cold air even when set in the 70's and it was extremely loud!
Stayed 3 nights in Jan 2024

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

James

Stayed 1 night in Jan 2024

8/10 Good

Torranio

Traveled with partner
Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Taylor

Stayed 2 nights in Dec 2023
Response from Guest Service Manager on Mar 18, 2024
Hi Taylor,Thank you for staying with us. We look forward to seeing you again!

10/10 Excellent

Pam

Stayed 1 night in Dec 2023

2/10 Terrible

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Bronwen

Stayed 1 night in Dec 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Cory

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nothing free
Would be nice to get a free breakfast and a drink for the price of this place.
Stayed 1 night in Dec 2023

6/10 Okay

Joseph

Traveled with family
Liked: Staff & service
Basic with overpriced breakfast.
The hotel was clean but very basic. The $17 breakfast buffet is overpriced. A couple of cold meats, slimy scrambled eggs and some toast. Most hotel’s free breakfasts are better than this one.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Stayed 2 nights in Nov 2023

10/10 Excellent

Theresa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Marc

Stayed 2 nights in Nov 2023