2 bars/lounges, cocktail bar, lobby lounge

Reviews of Thompson Denver, by Hyatt

4.5 out of 5
Thompson Denver, by Hyatt
1616 MARKET ST., Denver, CO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 268 out of 344 reviews" "
Rating 8 - Good. 36 out of 344 reviews" "
Rating 6 - Okay. 28 out of 344 reviews" "
Rating 4 - Poor. 2 out of 344 reviews" "
Rating 2 - Terrible. 10 out of 344 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Benito

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing room/hotel.. with an even more amazingly accommodating & friendly staff! Highly recommended
Stayed 1 night in May 2024
Response from Betsy on May 7, 2024
Dear Benito,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt your room and our hotel was amazing. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Victoria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel experience I’ve ever had. Service was phenomenal. Decor and vibe is lovely. Room was immaculate and well stocked with both complimentary and purchasable items. I had no surprise charges to my account as other reviewers mentioned. It was a seamless process and they thought of everything here, it was a pleasure staying. Location was also the best we could have chosen. Not being familiar with the area was a concern and I almost went with a pricier and not as “nice” hotel at Union Station, but were pleasantly surprised that is was a 5 minute walk to the train from Thompson. A ticket to the airport was $10 and ran every 15 minutes. We also walked to and from the hotel during the day/super late at night and felt safe. During our stay we had to hit a few retailers last minute and it was all conveniently right there. I read reviews before choosing this hotel and was a bit nervous that construction but that was a non-issue. We will be back when we come to Denver again!
Stayed 1 night in May 2024
Response from Veronica on May 6, 2024
Hello Victoria!We appreciate you taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay with us, and that it was the best hotel experience you have had! We love hearing that the service was phenomenal as we strive to provide our guests with the best customer service possible. We are also happy that the area was convenient for your stay. We look forward to welcoming you back in the future, so please let us know if we can be of any assistance. Thank you for being our guest!

6/10 Okay

Lenroe, San Antonio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good Location
Stayed 3 nights in Apr 2024
Response from Lindsey on May 5, 2024
Dear Lenroe,Thank you for taking the time to review our property. We are happy to hear you enjoyed the location of our property. We would love to host you again next time you are in the area!Best Wishes,

10/10 Excellent

Kade

Liked: Cleanliness, staff & service, property conditions & facilities
They have everything you need . Super nice staff
Stayed 1 night in Apr 2024
Response from Melinda on May 3, 2024
Dear Kade,Thank you for taking the time to review our property. We are so glad to hear we were able to provide everything needed and that the staff was nice. We hope to welcome you back to Thompson Denver again soon!Warm regards,Melinda

2/10 Terrible

Sky

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The website clearly says they valet oversized vehicles. I even called a few days ahead to double check and they confirmed they DO vallet oversize vehicles. Upon arival they do not. I then stepped on a broken shard of glass in the “cleaned” hotel room. They offered nothing to compensate me.
Stayed 2 nights in Apr 2024
Response from Melinda on May 2, 2024
Dear Sky,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media (e.g. X (formerly Twitter), Facebook, Instagram) or chat channels. We hope to welcome you back to Thompson Denver for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Candace on May 3, 2024
Dear Carolina,Thank you for taking the time to leave a 5-star rating of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Thompson Denver.Warm regards,Candace

10/10 Excellent

Stephen, Broomfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lindsey on May 21, 2024
Dear Stephen,Thank you for your excellent rating. We are happy to see you enjoyed your stay with us. We hope to host you again soon. Warm Regards,

6/10 Okay

Jeffrey

Stayed 4 nights in Mar 2024
Response from Lindsey on May 21, 2024
Dear Jeffrey,Thank you for taking the time to rate our property. We appreciate all guest comments and feedback. We would love to host you again.Best Wishes,

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lindsey on May 21, 2024
Dear Jill,Thank you for your rating. We appreciate your business and hope to see you again soon.Best Wishes,

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Janet on Apr 27, 2024
Dear Edward,Thank you for the fantastic 5/5 rating you gave our Thompson Denver! We are happy to know all aspects of your stay met your expectations. We hope to welcome you back again and provide another outstanding stay experience. Warm regards,

10/10 Excellent

Martin, Bragg Creek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Shelly on May 18, 2024
Hello Martin! Thank you for your five-star feedback. It was a pleasure to welcome you to our hotel and we are so glad to know that you enjoyed your stay. We hope to welcome you back for another wonderful stay in the future. Sincerely, Shelly

10/10 Excellent

Clarence

Stayed 3 nights in Nov 2023
Response from John on May 13, 2024
Hello Clarence,I am so happy to see you gave our Thompson Denver a 5 star rating. Thank you for posting this. I hope you can stay with us again.Best Regards,John

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This stay was a dream. From the aesthetics, walkability to Ball Arena and Union Station, to the complimentary champagne. The vibes were immaculate. We underestimated just how much comfort we needed on a quick weekend trip. Our only regret is not staying longer. But this delightful and affordable luxurious stay has raised the bar for all my other stays until the end of time. Kudos!
Stayed 1 night in Apr 2024
Response from Laura on Apr 22, 2024
Dear Courtney,Thank you for taking the time to share your feedback. We are delighted to hear that you were comfortable during your stay with us. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Layne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melinda on May 9, 2024
Dear Layne,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Thompson Denver again soon!Warm regards,Melinda

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was unfortunately on 2nd level and we could hear the noise from the restaurant & lobby, music etc. until about 2am on Friday and Saturday. Other than that, the property was amazing, very friendly staff, very accommodating. Would stay here again, but higher levels.
Stayed 3 nights in Apr 2024
Response from Betsy on Apr 16, 2024
Dear Gabriela, Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt that our hotel was amazing, and our staff was friendly and accommodating. Thank you for staying with us and thank you for your insight on your room. We will be sure to address this with our management team and apologize for the inconvenience. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Veronica on Apr 16, 2024
Hello David!Thank you for the amazing 5-star review! We are delighted that you enjoyed your stay with us at Thomson Denver and hope to have the opportunity to welcome you back in the future! Please feel free to contact us if we can be of any assistance. Thank you for being our guest!

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to walk to Ball Arena and Union Station. Super clean hotel and rooms with a variety of food options close by.
Stayed 1 night in Apr 2024
Response from Krista on Apr 15, 2024
Hello Jessica, Thank you so much for your wonderful 5 out of 5 rating of your stay here with us at the Thompson Denver. We love to know that the location of our property was a convenient walk to your entertainment fun! We hope to have the opportunity to welcome you back again soon!Kind Regards, Krista

10/10 Excellent

Candyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lindsey on May 5, 2024
Hello Candyce,Thank you for your rating. We appreciate all guest comments and feedback. Would love to have you stay again!Best Wishes,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lindsey on May 5, 2024
Dear Gary,Thank you for your review. We appreciate your feedback. We hope to welcome you back in the future.Warm Regards,

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Very very nice great area
Stayed 1 night in Apr 2024
Response from Jamison on Apr 11, 2024
Hello Jeremy, Thank you for the perfect rating as well as your review. We are so glad that you enjoyed the area and hope you enjoyed the rest of your stay also. We look forward to welcoming you back to Thompson Denver! Best regards,Jamison

10/10 Excellent

VICTORIA, TOMBALL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel
Stayed 2 nights in Mar 2024
Response from Krista on Apr 9, 2024
Hello VICTORIA, We appreciate your 5 out of 5 rating and review of your stay with us! We love to know that the location of our property was just what you were looking for. We hope to have you back again!Kind Regards, Krista

10/10 Excellent

Juvianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Krista on Apr 9, 2024
Hi Juvianna, Thank you kindly for your wonderful 5 out of 5 review of your stay with us here at the Thompson Denver. We love knowing that you enjoyed your time with us and we are hopeful we will be able to welcome you back as our guest again!Kind Regards, Krista

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities
I enjoyed my stay here in every aspect! The attention to detail in customer service and overall experience was top notch! I will definitely be back!
Stayed 2 nights in Apr 2024
Response from Michelle on Apr 8, 2024
Hi Ashley! Thank you for your 5-star rating of our hotel. We are happy that you enjoyed your stay with us, and our excellent customer service is what we strive for on every visit. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Braden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable stay!
Stayed 1 night in Apr 2024
Response from London on Apr 8, 2024
Dear Braden,Thank you for sharing your experience with us on Expedia! We are delighted to hear that you had a beautiful and comfortable stay at Thompson Denver.Ensuring our guests' comfort and satisfaction is our top priority, and we're thrilled that we could provide you with a memorable experience.We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future.

10/10 Excellent

Breanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the vibe of the hotel and how clean it was. The bed was comfortable as well and I didn’t hear a ton of noise. Will definitely stay here again.
Stayed 2 nights in Apr 2024
Response from London on Apr 8, 2024
Dear Breanne,Thank you for taking the time to share your experience with us on Expedia. We are thrilled to hear that you loved the vibe of our hotel and found it clean and comfortable. Providing a welcoming atmosphere and maintaining cleanliness are top priorities for us, and we're glad that we could meet your expectations in these areas.We're also delighted to hear that you had a peaceful night's sleep and didn't experience any noise disturbances during your stay. Your comfort and satisfaction are of utmost importance to us.It's fantastic to know that you plan on staying with us again in the future. We look forward to welcoming you back to Thompson Denver and ensuring that your next stay is just as enjoyable as this one.

10/10 Excellent

Andree

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tania on Apr 27, 2024
Hello Andree,Thank you for the 5-star rating. We are happy that you enjoyed your stay and look forward to welcoming you back as a guest with us.Best wishes,Tania

6/10 Okay

Lauri

Liked: Amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from London on Apr 25, 2024
Dear Lauri,Thank you for taking the time to leave your rating. We appreciate your feedback and hope you had an overall pleasant experience during your stay. If there's anything specific you'd like to share or discuss, please feel free to reach out. We value your input and look forward to welcoming you back in the future.

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room it was dark needed more light
Stayed 1 night in Mar 2024
Response from London on Mar 25, 2024
Dear Jane,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay overall.We appreciate your comment about the lighting in your room, and we apologize for any inconvenience it may have caused. Your feedback is valuable to us, and we will certainly take it into consideration as we continue to improve our guest experience.We hope to welcome you back for another stay soon and provide you with an even more enjoyable experience.Safe Travels!

10/10 Excellent

Emily

Stayed 1 night in Mar 2024
Response from London on Mar 25, 2024
Thank you so much for taking the time to leave your feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to invite you back to join us for another amazing stay soon. All the best, and safe travels!

8/10 Good

Karine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, very accommodating staff. I just didn’t understand the extra convenience fee.
Stayed 1 night in Mar 2024
Response from Betsy on Mar 21, 2024
Dear Karine,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was nice and had a very accommodating staff. Thank you for staying with us. We hope to welcome you back as our guest again soon! Please let us know if we may be of further assistance.Warm Regards,

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here when in Denver. Love everything about this place!
Stayed 4 nights in Mar 2024
Response from London on Mar 19, 2024
Tracy,Thank you for taking the time to provide us with your feedback. Your feedback means the world to us, and we are glad to see that you enjoyed your stay. We look forward to welcoming you back for another amazing stay when your travels bring you back to Denver. Until then, Safe Travels!

10/10 Excellent

luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Betsy on Mar 15, 2024
Dear luz,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest hotel I’ve stayed at in denver. Staff was awesome and we had a great time. Very convenient with great shops and restaurants within walking distance. Highly reccomend!
Response from Tania on Mar 14, 2024
Hello Trevor,Thank you for the 5-star rating. We are happy to know that you enjoyed your stay and had a great time. We are also glad that you enjoyed the convenience of being able to visit shops and dine at restaurants during your stay. We look forward to welcoming you as a guest with us again here at Thompson Denver.Best regards,Tania

10/10 Excellent

Brenda, Oxnard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and stylish decor
Stayed 2 nights in Mar 2024
Response from Jamie on Mar 11, 2024
Dear Brenda,Thank you for your great review of our Thompson Denver! We're delighted that you enjoyed your stay with us, and that the atmosphere provided by our decor contributed to an enjoyable stay. Thank you for staying with us, we hope to welcome you back for another great stay experience in the future!Warm regards,Jamie

10/10 Excellent

Cristhian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tieysha on Feb 22, 2024
Hello Cristhian,Thank you for your 10 out of 10 rating. We are so happy to know that you enjoyed your stay here with us. We look forward to welcoming you back to Thompson Denver in the future.Warm Regards,

10/10 Excellent

charles

Traveled with partner
Liked: Amenities
Love the design and vibe of Thompson hotels!
Stayed 1 night in Feb 2024
Response from Krista on Feb 19, 2024
Hello Charles, Thank you kindly for taking the time to provide us with a wonderful 5/5 rating as well as your positive review. We are thrilled to hear that you really enjoy the vibe that the Thompson Denver has to offer, and we hope that you come vibe with us again during future travels. Kind Regards, Krista

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ana on Feb 13, 2024
Dear Thomas,Thank you for sharing your rating! It was a pleasure to welcome you during your visit to Denver. We hope to see you again!

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk employees were fantastic ! Cordial, polite, helpful. Their names were: DJ and Yani. The valet was very polite, helpful and quick. His name is Jeff :-) Thank you for remembering my birthday and for the little gift and card. You guys put a smile on my face ! It would be nice to have a microwave and some room in the little fridge for our personal stuff, like the leftovers from your restaurant etc. Thank you again for everything The Lightfields :-)
Stayed 1 night in Feb 2024
Response from Tieysha on Feb 8, 2024
Hello Keith,Thank you for your rating as well as your review. We are so pleased to know that our front desk staff were fantastic, our valet staff were polite, helpful, and quick, and the nice birthday gesture in form of a birthday card and gift card that we provided. We are so pleased to hear that you had an enjoyable and memorable stay. We look forward to welcoming you back to Thompson Denver in the future.Best Wishes,

10/10 Excellent

Nick

Stayed 1 night in Jan 2024
Response from Thompson Denver on Mar 20, 2024
Thank you for taking the time to review our property! We are so glad you enjoyed your stay and we hope to welcome you back to the Thompson Denver soon!

10/10 Excellent

Randy

Business traveler, Traveled with family
The hotel is very nice and staff well trained and helpful. Love the location—Water Grill is across the street. Definitely recommend this location to friends traveling to the Denver area to experience the downtown scene.
Stayed 1 night in Jan 2024
Response from Laura on Jan 29, 2024
Dear Randy,Thank you so much for taking the time to share your experience. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Araceli

Stayed 3 nights in Dec 2023
Response from Jamie on Jan 29, 2024
Dear Araceli,Thank you for your wonderful 5-star rating for our Thompson Denver! We're delighted that you enjoyed your stay with us, and we hope to have the opportunity to welcome you back for another great stay soon!Warm regards,Jamie

10/10 Excellent

Anna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a photographer from Nebraska and was there on business, ended up doing a little bit of photos around the hotel based on the staff recommendations! Amazing views all over
Stayed 1 night in Jan 2024
Response from Ana on Jan 24, 2024
Dear Anna,Thank you for your feedback. We are delighted to hear that you enjoyed your stay at our hotel and the views. We hope to see you again!

10/10 Excellent

Paisley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful staff, beautiful room, little touches that made this stay very pleasant!
Stayed 1 night in Dec 2023
Response from Candace on Jan 20, 2024
Dear Paisley,Thank you for your 5-star rating of our hotel. We are glad you enjoyed your stay and that the staff was friendly and helpful! We look forward to welcoming you again at Thompson Denver.Warm regards,Candace

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Melinda on Feb 14, 2024
Dear Kathryn,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us. We hope to welcome you back to Thompson Denver again soon!Warm regards,Melinda

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Ana on Jan 16, 2024
Dear Nicole,We appreciate your rating! We look forward to seeing you again soon!

10/10 Excellent

katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anisa on Jan 13, 2024
Hello Katie,Thank you for leaving a rating for the Thompson Denver. We appreciate your business and insights and hope to have the opportunity to serve you again in the near future.

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Laura on Jan 9, 2024
Dear Natalie, Thank you so much for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Luisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Laura on Jan 9, 2024
Dear Luisa,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

MARCO J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anisa on Jan 13, 2024
Hello Marco, Thank you for leaving a rating for the Thompson Denver. We appreciate your business and insights and hope to have the opportunity to serve you again in the near future.

8/10 Good

Travis

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room and the service getting checked in was second to none. wow! only two things stood out as anything less than perfect. I needed to get something out of my car that was valet parked and that was kind of an issue and I don't like not having access to my car if I need something. the other thing less than steller was that we ordered room service and didn't get any condiments or silverware needed for the food ordered.
Stayed 1 night in Dec 2023
Response from Veronica on Jan 3, 2024
Hello Travis!Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us at Thompson Denver. I am sorry to hear that you did not receive condiments or silverware with your room service and that it was difficult to get access to your car. I will ensure to pass along your feedback to our executive management team as this does allow us to improve our services. We do hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance. Thank you for being our guest!