Did not like how you could not check in early if there was availability without a fee. Any other hotel, I arrive early and check in as soon as I get there—as soon as a room is available , they let me know. Here, I was not allowed to check in until 4pm. I was there since 9am but could not get on a list to get a room, and go back to the desk to check in until 4pm. Very inconvenient.
Also , no staff serving by the pool. Can only get food and drinks by the pool bar. Also disappointing for such a nice facility.