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Reviews of Top Star Hotel Tagum

3 out of 5
Top Star Hotel Tagum
Sobrecary St, near Magsaysay Street, Tagum, Davao Region

Reviews

8.0

Very Good

Rating 10 - Excellent. 17 out of 37 reviews" "
Rating 8 - Good. 9 out of 37 reviews" "
Rating 6 - Okay. 6 out of 37 reviews" "
Rating 4 - Poor. 3 out of 37 reviews" "
Rating 2 - Terrible. 2 out of 37 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Richard St

Traveled with group
Not the friendliest place , allergic to mold. Have to be careful. Did have hot water to shower. One tv channel . A place to sleep. From the heat.
Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The hotel isn't ideal for a family staying for 3 nights. The elevator wasn't working so we had to carry our luggage up to the third floor. Service was bad as the staff didn't offer to help us. We have parents in their 70s so this was especially poor. The door to one of our rooms wouldn't lock properly and we were able to push it open from the outside. No storage space was provided in the rooms other than a couple of hangers on the wall for clothes. We requested towels as there weren't any in our rooms, but these were left for us in the stairwell when we returned after a day out soon after 10pm. The reception wasn't staffed at this time so concerns and issues couldn't be discussed. We didn't feel safe here so we decided to check out of the hotel with the night security and spoke to the manager the following day. Unable to get a refund.
Stayed 3 nights in Feb 2024

6/10 Okay

Carl

Liked: Property conditions & facilities
Disliked: Cleanliness
Nice hotel but the staff didn't clean the room until i asked several times
Stayed 2 nights in Sep 2023

6/10 Okay

Carl

Traveled with partner
Liked: Amenities, property conditions & facilities
Staff didn't clean the room as often as i expected
Stayed 14 nights in Sep 2023

10/10 Excellent

DARRELL, Shoreline

Stayed 1 night in Aug 2023

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Fritz

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love that the towels smelt very fresh and clean. Night receptionist very friendly and great smile with great understanding. However, two suggestions bathroom tiles needs regrouting and mattress needs changing just an upgrade. Overall, thank you always see again
Stayed 1 night in Jul 2023

2/10 Terrible

Corazon

Stayed 1 night in Jun 2023

6/10 Okay

Virginia

Stayed 1 night in May 2023

4/10 Poor

Paul

Traveled with partner
Disliked: Amenities
never cleaned the room one towel for 2 people..no hot water..no staff at night
Stayed 2 nights in Apr 2023

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
The price are reasonable.. and convenient..!
Stayed 1 night in Mar 2023

4/10 Poor

Liz Kathleen

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with a central location in Tagum. Hot showers, cold air conditioning, and my favorite… no bugs.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice. A/C and hot shower in room. Staff is nice and responsive. Street parking. No garage or parking lot. Walking distance to some nice restaurants and the night Market. 20 minute drive to resort with beach.
Stayed 3 nights in Sep 2022

8/10 Good

Marybith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Aug 2022

10/10 Excellent

Tyrone

Stayed 1 night in Sep 2022

10/10 Excellent

Michael Angelo

Stayed 1 night in Sep 2022

10/10 Excellent

keith

Stayed 2 nights in Aug 2022
Response from FOA on Sep 1, 2022
Thank you Sir Keith!

4/10 Poor

Verified traveler

Traveled with group
Liked: Room comfort
Disliked: Staff & service
Disappointed
Extra charges for people that stayed with us, bogus.
Stayed 2 nights in Jul 2022
Response from FOA on Jul 20, 2022
Thank you for your review. We are sorry for the disappointment, but please know that the standard pax for our standard room is 2 person only. Other charges will be implemented as indicated in our guest registration form. Have a great day!

8/10 Good

William

Stayed 1 night in Jul 2022
Response from FOA on Jul 20, 2022
Thank you for the review. Have a great day!

8/10 Good

Leoncio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
One of the best experiences we have as a family,
Stayed 5 nights in Jun 2022
Response from FOA on Jun 16, 2022
Thank you so much for choosing Top star Hotel, Mr. Leoncio. Have a great day!

8/10 Good

Renelia

Liked: Staff & service
Disliked: Amenities
nice place
Stayed 2 nights in May 2022
Response from FOA on May 17, 2022
Thank you.

10/10 Excellent

DEEPENDER, San Francisco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Facility , Very Convenient Location, Great Staff & Good Service , Spacious Rooms Big Bathrooms compared to mi iature Bathrooms in Other Hotels .. Good Strong WIFI , TV , Tea coffee kettle ...
Stayed 2 nights in Apr 2022
Response from FOA on May 6, 2022
Thank you, sir.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and respectful services
Stayed 1 night in Apr 2022
Response from FOA on May 6, 2022
Thank you, sir.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management good
Stayed 1 night in Apr 2022
Response from FOA on Apr 19, 2022
Thank you, Sir Kevin.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and very accommodating
Stayed 1 night in Apr 2022
Response from FOA on Apr 19, 2022
Thank you, Sir Kevin.

10/10 Excellent

Edmar Ervene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money and Best Service
Our stay was great. The service was surperb from the staff. You can order food via food panda.
Stayed 2 nights in Mar 2022
Response from FOA on Apr 10, 2022
Thank you for the positive feedback. Have a great day ahead.

10/10 Excellent

Susy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional!
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
clean and they are accomodating. Comfortable to stay for a short period of time.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms at an affordable price. The staff were very helpful.
Stayed 1 night in Jan 2020

10/10 Excellent

PETER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff and a great location.
The friendliness of the staff and willingness to help was amazing.
Stayed 1 night in Dec 2019

6/10 Okay

CHIAKI

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
予約時は毎日清掃の表示があったのに2日目は清掃も補充もなかった。
Stayed 2 nights in Feb 2024

8/10 Good

Michael

Stayed 3 nights in Feb 2023

8/10 Good

Lorna

Traveled with group
Liked: Cleanliness, staff & service
War eigentlich in Ordnung nur das dritte Bett hätte ich als richtiges Bett erwartet und nicht nur Matratze auf dem Boden.
Stayed 1 night in Jun 2022
Response from FOA on Jun 20, 2022
Thank you for choosing our Top Star Hotel. Looking forward in welcoming you again.

10/10 Excellent

Verified traveler

Stayed 5 nights in Feb 2020

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably one of the best hotel in Tagum
Came here to stay for one night and i have nothing to complain about. Very nice room, clean, modern and very nice staff. Breakfast was good also. Nice price for such i nice hotel. I will come back again.
Stayed 1 night in Nov 2019
Response from TSHTagum on Nov 19, 2019
Happy Holidays Sir Thomas! Thank you for choosing Top Star Hotel Tagum! Hope to see you again soon. Have a great day ahead! "In Top Star, we treat you like a star!"