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Reviews of The Lumen

4 out of 5
The Lumen
6101 Hillcrest Ave, Dallas, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 526 out of 1000 reviews" "
Rating 8 - Good. 252 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jaime, Cedar Park

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They are unable to fix an AC unit.If your room is not to your desired temperature, ask for a new room immediately not for the technician. They came to my room 3 times and it never worked properly, had to open the balcony window... very retro.
Stayed 2 nights in May 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Juliette Schlauder

Traveled with family
Disliked: Amenities, property conditions & facilities
We were disappointed by the hotel. Our room’s toilet kept running and they told us they could not fix it. The staff was helpful and nice. The gym is too small and felt dated with equipment that was old too. The shower floor was extra slippery. We asked for extended checkout time, the person at the desk was polite and accommodating. However when we got back to the hotel later, another employee told us we could not have it. Overall, it was a lot of very good, the staff, and disappointment: the facilities.
Stayed 2 nights in May 2024

10/10 Excellent

leonardo, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Brad, Mt. Pleasant

Stayed 2 nights in Apr 2024

6/10 Okay

MATTHEW

Liked: Staff & service, property conditions & facilities
Very friendly staff but the rooms need to be cleaned better between stays. I wiped down the bedside table and so much dirt came off I was afraid to look in corners. I am immunocompromised so I was not happy. The public areas of the property looked great.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tracey, Cedar Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. This is my 3rd time at the Lumen. Each time has been awesome. Staff has been welcoming and willing to go the extra mile.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on Apr 26, 2024
Thank you for your feedback, we are honored that you chose to stay with us here at The Lumen!

10/10 Excellent

Flogers, Edmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my time at this place, nice, clean and such a friendly staff and atmosphere!
Stayed 1 night in Mar 2024
Response from Tonya German - Guest Service Manager on Apr 26, 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay. We hope to see you again in the near future!

8/10 Good

Marco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, the only down side: a self parking for guest’s is not offered
Stayed 4 nights in Mar 2024
Response from Guest Service Manager on Apr 26, 2024
We sincerely apologize for the inconvenience caused to you regarding the parking and hope this does not hinder any future stays. Thank you for choosing The Lumen.

8/10 Good

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Apr 26, 2024
Thank you for your feedback, we hope to see you again in the near future!

6/10 Okay

Andrew

Business traveler
Liked: Cleanliness
I’m sad that I go downgraded upon arrival because the room I paid for “wasn’t ready yet” even though it was several hours after the check in time.
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Apr 26, 2024
Thank you for your feedback! We hope to see you again in the near future!

6/10 Okay

Tamara

Traveled with partner
Liked: Cleanliness, staff & service
Nice safe area, walkable. Close drive to the things we wanted to do. Pool area closed off so not able to go outside to sit and relax. VERY expensive bottles of water in room, could buy a whole case with lots of change left over from Walmart for this price. Bathroom door was a joke! Noisy and hard to close. Room and facilities were very clean. Would not stay here again for the price. Valet parking was a pain and continually having to tip each time you picked up or dropped off your car.
Stayed 2 nights in Mar 2024
Response from Guest Service Supervisor on Mar 25, 2024
Thank you for your feedback.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Close to where we wanted to go.
Stayed 1 night in Mar 2024
Response from Tonya German - Guest Service Manager on Mar 25, 2024
Thank you for your feedback. We appreciate your business and hope to see you again in the near future!

8/10 Good

khara

Liked: Staff & service
Nice hotel room was a little small. Wish there was self parking not only valet
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 25, 2024
Thank you for choosing The Lumen. We sincerely apologize for the inconvenience of not having self-parking, we hope this does not keep you from visiting in the near future!

6/10 Okay

Nina

Disliked: Cleanliness
Stayed 3 nights in Feb 2024

10/10 Excellent

Tino, Mill Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Mar 22, 2024
Thank you for your feedback, we hope to see you again in the near future! Thank you for choosing The Lumen!

10/10 Excellent

John, Longview

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Feb 2024

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got worried after I booked The Lumen when I read some of the reviews, but none of that turned out to be the case for us. We had an exceptional time and found the hotel to be quiet, comfortable, and exceptionally convenient. Yes, you have to use their valet-- but they are super about getting the car in and out and it never took more than 10 minutes. The area is busy and actually, the valet simplifies things. The desk and valet attendants were friendly, approachable and well spoken. Our beds were comfortable (and I'm picky)-- with 4 pillows per bed, each one slightly different so you can find the one that works best for you. The shower was AMAZING-- great shampoo, conditioner and body wash. The only thing I think they could improve would be the quality of the towels-- they're not fluffy and soft. We didn't eat at the onsite restaurant so I can't comment on that but overall, it was a big win!
Stayed 3 nights in Feb 2024

10/10 Excellent

Rania

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Chad

Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 22, 2024
Thank you for choosing The Lumen! We are honored to see that you have enjoyed your stay, we hope to see you in the near future! Thank you for choosing The Lumen!

6/10 Okay

Matthew

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Weekend getaway
It was perfect for what we were doing and very close to our tennis tournament. Hotel was nice and rooms were big. But when we got there at 4 the room wasn’t ready but we were offered free cocktails. The service is no where near the level of the actual hotel. It is severely lacking from the front desk to the bar/ restaurant. Restaurant was never busy and service was super slow and not professional. The valet was great and professional, I believe his name was Omar. Basically nice boutique hotel but service was not up to the level.
Stayed 2 nights in Feb 2024

10/10 Excellent

Patricia, Coeur d Alene

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to SMU and the G.W. Bush Presidential Library. Service and accommodations were top rated!
Stayed 1 night in Feb 2024

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Service Manager on Mar 26, 2024
Thank you for your feedback! we hope to see you again in the near future. Thank you for choosing The Lumen!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Mar 26, 2024
We appreciate your feedback! We hope to see you in the near future. Thank you for choosing The Lumen!

10/10 Excellent

Leroy moore

Stayed 1 night in Jan 2024
Response from Guest Service Manager on Mar 26, 2024
We appreciate your feedback! We are honored to see you have enjoyed your stay with us. We hope to see you again in the near future!

8/10 Good

Sharon

Stayed 2 nights in Jan 2024

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very gracious, especially the valet guy! The room was very spacious and the shower was huge! The bed was very comfortable. Our only complaint was there were no USB ports! Those would have been nice!
Stayed 2 nights in Jan 2024
Response from Guest Service Manager on Jan 26, 2024
Thank you for your feedback, we are honored to see that you have enjoyed your stay with us, we will be making all the necessary changes to ensure a more pleasurable guest experience. We hope to see you again in the near future! Thank you for choosing to stay with us!

10/10 Excellent

Simone, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tonya German - Guest Service Manager on Jan 26, 2024
Thank you for your feedback and choosing The Lumen, we are honored to see you have enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Kate F

Liked: Cleanliness, staff & service, property conditions & facilities
it was a great stay
Stayed 2 nights in Jan 2024
Response from Tonya German - Guest Service Manager on Jan 18, 2024
Thank you for your feedback, we strive to offer a memorable guest experience, we hope to see you again here at The Lumen!

6/10 Okay

Susan

Stayed 2 nights in Jan 2024

10/10 Excellent

Anna Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Jan 10, 2024
Thank you for your feedback. We strive to provide a memorable guest experience. We hope to see you again in the near future, thank you for choosing The Lumen.

10/10 Excellent

Mary, Longview

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with the most wonderful staff and amenities! We will be back!
Stayed 2 nights in Dec 2023
Response from Guest Service Manager on Jan 10, 2024
Thank you for your feedback. We strive to provide a memorable guest experience. We hope to see you again in the near future, thank you for choosing The Lumen.

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Jan 10, 2024
Thank you for your feedback. We strive to provide a memorable guest experience. We hope to see you again in the near future, thank you for choosing The Lumen.

10/10 Excellent

Laszlo

Stayed 3 nights in Dec 2023
Response from Guest Service Manager on Jan 10, 2024
Thank you for your feedback. We strive to offer a memorable guest experience. We hope to see you again, thank you for choosing The Lumen!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Guest Service Supervisor on Dec 30, 2023
Thank you for your feedback. Our goal is to ensure a memorable guest experience. We Hope to see you again in the future!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs improvement
My key didn’t work half the time, the service was quite poor (messed up my simple coffee order, overcharged me for a coffee even), and the hotel room tea kettle had rust.
Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on Dec 30, 2023
Thank you for your feedback, we sincerely apologize if your expectations were not met. We have addressed and resolved all mentioned issues that have negatively impacted your stay to ensure no one will have the same issues and to have a more memorable guest experience. Thank you for choosing to stay with us.

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Service Supervisor on Dec 30, 2023
Thank you for your feedback, we strive to ensure a memorable guest experience, we hope that we have been able to provide that for you. Thank you for choosing to stay with us and hope to see you again.

6/10 Okay

David

Traveled with family
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on Dec 30, 2023
Thank you for your feedback, we sincerely apologize for any inconvenience that have negatively impacted your stay. We have addressed mention issues and resolved them immediately. Thank you for choosing to stay with us!

8/10 Good

Danny A

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The only small complaint was the lack of in room coffee and bottled water.
Stayed 5 nights in Dec 2023
Response from Guest Service Supervisor on Dec 30, 2023
Thank you for your feedback. We sincerely apologize for the inconvenience. We are happy to oblige any additional amenities upon request to assure a positive guest experience. Thank you for choosing to stay with us. We hope to see you again soon.

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for the night.
Great service starting with the valet, front desk person was friendly and the bartender was amazing.
Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on Dec 30, 2023
thank you for your feedback. We strive to ensure a memorable guest experience; we are honored to see we have provided that for you. Hope to see you again in the near future.

6/10 Okay

Lindsay

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on Jan 1, 2024
Thank you for your feedback.

4/10 Poor

Richard

Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on Jan 18, 2024
Resonse has been given to guest

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Service Supervisor on Jan 1, 2024
Thank you for your feedback. We strive to offer a memorable guest experience; we are honored to see we have provided that for you.

4/10 Poor

Dawson

Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on Jan 1, 2024
Response has been delivered

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Negatives: Valet parking only $37 per night. Amenities fee $20, for what?
Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on Jan 1, 2024
Thank you for your feedback, the amenity fee is to ensure we offer all amenities to ensure a more memorable experience for our guests. The fee allows us to provide things such as welcome cocktails and complimentary bike rides etc. We hope to see you again.

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel!
Stayed 2 nights in Nov 2023
Response from Guest Service Supervisor on Dec 14, 2023
Thank you for your feedback! We strive to offer a memorable guest experience. We hope to see you again in the near future. Thank you for choosing to stay with us!

10/10 Excellent

Tonya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on Dec 14, 2023
Thank you for your feedback, we strive to offer a memorable guest experience. Thank you for choosing to stay with us.

2/10 Terrible

Megan

Stayed 1 night in Dec 2023
Response from Guest Service Supervisor on Dec 14, 2023
Thank you for your feedback, we strive to ensure that our guest has a memorable experience and apologize for not meeting your expectations. We do thank you for choosing to stay with us.