Reception

Reviews of La Quinta Inn & Suites by Wyndham DFW Airport South / Irving

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 1316 out of 2376 reviews" "
Rating 8 - Good. 555 out of 2376 reviews" "
Rating 6 - Okay. 234 out of 2376 reviews" "
Rating 4 - Poor. 131 out of 2376 reviews" "
Rating 2 - Terrible. 140 out of 2376 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Olga

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Good for overnight stay next to an airport but otherwise hard to get to and from and there are no food places you can walk to
Stayed 1 night in Mar 2024

6/10 Okay

Muhammad

Liked: Property conditions & facilities
Disliked: Cleanliness
House keeping is not good
Stayed 3 nights in May 2024

10/10 Excellent

Dennis

Traveled with partner
Liked: Property conditions & facilities
Nice property will stay again
Stayed 1 night in May 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in May 2024
Response from Sophia CSR on May 25, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Sophia CSR on May 25, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for airport travel. The shuttle service to the airport was great. So convenient.
Stayed 1 night in May 2024
Response from Sophia CSR on May 24, 2024
Hi Janice,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Whitney

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al, front desk attendant, made my experience. He was kind, efficient, and provided incredible customer service. Thank you, Al!!
Stayed 1 night in May 2024
Response from Sophia CSR on May 24, 2024
Dear Guest,Thank you for your glowing review! Our team is happy to hear that we made your experience memorable with his kindness, efficiency, and excellent customer service. We'll be sure to pass along your kind words to him. Hope to welcome you back soon for another wonderful stay!

6/10 Okay

Roger

Disliked: Property conditions & facilities
Looking old and worn-hotel staff nice- very difficult to catch shuttle-night shuttle driver rude and grumpy-day shuttle driver nice. Shuttles are very old and extremely dirty. Would not stay here again
Stayed 1 night in May 2024
Response from Sophia CSR on May 23, 2024
Hi Roger,Thank you for sharing your feedback with us. We appreciate your kind words about our staff and apologize for any inconvenience caused by the condition of our shuttle service. We take your comments seriously and will address them with our team to ensure improvements are made. We regret that your experience with our night shuttle driver was not up to our usual standards and will investigate this matter further. We understand your concerns and hope to have the opportunity to regain your trust in the future.

6/10 Okay

Darryl

Traveled with family
Liked: Cleanliness
Need to have people working the front desk and the shuttle van than can speak clearly
Stayed 1 night in May 2024
Response from Sophia CSR on May 23, 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Jose

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The customer service was great, no issues there. Black gentleman was very professional and courteous. The second floor smelled like an old mop. The guest next door was very loud where you can hear them and the tv as soon as you stepped out of the elevator. Hair dryer was terrible. Denny’s next door sucks
Stayed 2 nights in May 2024
Response from Sophia CSR on May 23, 2024
Hi Jose,We're glad to hear you had a positive experience with our customer service and found our staff professional and courteous. We apologize for the issues you encountered with the second-floor odor, noise from neighboring guests, and the quality of the hair dryer. Your feedback is valuable to us, and we'll address these concerns promptly to ensure a more comfortable stay for our guests. We also regret to hear that your experience at Denny's next door did not meet your expectations. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on May 23, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly. The room was very clean and I slept well in the knig size bed. Everything is good!
Stayed 1 night in May 2024

8/10 Good

Alexander S

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Sophia CSR on May 22, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Nivaldina Elias neto Da

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had what we payed for it . But it’s a nice hotel
Stayed 4 nights in May 2024
Response from Sophia CSR on May 22, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 Okay

Mia

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs to be cleaned a little better.
Stayed 3 nights in May 2024
Response from Sophia CSR on May 22, 2024
Hi Mia,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 Good

AnneMarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Conveniently located near airport and shopping.
Stayed 1 night in May 2024
Response from Sophia CSR on May 20, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on May 22, 2024
Hi Carol,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Rose, Juneau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, staff friendly and helpful. Hope to go back.
Stayed 3 nights in May 2024
Response from Sophia CSR on May 20, 2024
Hi Rose,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Kelly

Traveled with family
Great
Stayed 1 night in May 2024
Response from Sophia CSR on May 20, 2024
Hi Kelly,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Stacey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Sophia CSR on May 20, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 Poor

Debra, Telluride

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First of I'd like to say that the staff are incredible. The frontdesk guy at night was amazing and very nice, they have a shuttle to and from the airport but you have to call the hotel so they can pick you up. The building itself looks dirty and old, the second floor smelt like weed, my room felt dusty and the toilet bowl has some hair and urine marks that was left there. The room beside me was so loud and my room smelt like weed in the middle of night maybe because the next room was doing it. I just wanted to get some sleep after a long flight but this did not do.
Stayed 1 night in May 2024
Response from Sophia CSR on May 20, 2024
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Lyndsey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on May 18, 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

VENKATA

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
Could have been much better, starting from staff interaction to breakfast on the table everything. Not worth what you paid for.
Stayed 1 night in May 2024
Response from Sophia CSR on May 22, 2024
It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My flight was canceled so spent a night there. Al the PM front desk agent was very accommodating and helpful!!
Stayed 1 night in May 2024
Response from Sophia CSR on May 20, 2024
Hi James,We're glad to hear that the front desk was able to make your unexpected stay more comfortable. Thank you for taking the time to share your positive experience, and we hope to welcome you back under better circumstances in the future!

2/10 Terrible

Boning

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle did not arrive on time
Stayed 1 night in May 2024
Response from Sophia CSR on May 20, 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Hassan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean room, great customer service.
Stayed 4 nights in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Alejandro

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed the room was dirty and we found cockroach's in our restroom😔
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free shuttle to and from DFW airport is nice. However, expect to wait a half hour for a pick up. Morning shttles to the airport run at the top of every hour. The beds and pillows are comfortable. If you are sensitive to noise, request a room that does not face the expressway. We had to change our room because it was too noisy, and were very happy with our new room. The property has been freshly remodeled and the new decor is beautiful.
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Lara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to DFW airport for ease in returning car rental before our early flight. Our room was very large.
Stayed 1 night in May 2024
Response from Sophia CSR on May 20, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Candelaria

Traveled with family and small children
Everything was nice and clean
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Terrible

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, there's still a "Leftover Room" where the deal isn't worth it. It is closest to the elevator, as well as adjacent to the housekeeping cart storage room AND under the available laundry room. Every door slam rocked the lampshades in this quaint room, where despite the strategic placement of the smallish flat screen, you have to raise the volume significantly to overcome the noisy window HVAC unit found in many motels. Basically, you leave early, come back after sundown and tolerate the louder late arrivals, as well as the party hardy folk during their time in the elevator space. A negative 5 for the room, a plus 4 for staff and all the walkable places (Red Lobster to Macy's) depending on your fitness level.
Stayed 6 nights in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

8/10 Good

Antony

Liked: Cleanliness, amenities
.
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Eduardo

Liked: Cleanliness
They dis not have working internet…unacceptable…bed mattress beaten up not … shower curtain rod needs maintenance, they charged way too much for water bottles , more expensive than at the airport …!!!
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine. Nice breakfast. Friendly front desk.
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Dera Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

4/10 Poor

Richard, Southern Pines

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
45 minute wait for a van that takes 10 minutes to get to the airport. When querying the driver he was unable to communicate in English. When asking the receptionist about it he said that all he does is text the driver and whatever happens-happens! Totally unacceptable.
Stayed 1 night in May 2024
Response from Sophia CSR on May 17, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

4/10 Poor

Bennie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to airport after getting off the plane almost 18 hours no sleep and they started texting me at 7:15 am when I didn’t get there till 12 pm sadly And check out was not till 11 am
Stayed 1 night in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Cameron, Sandy

Traveled with partner
Disliked: Staff & service
Staff was rude when scheduling airport shuttle, morning shuttle was not aware that we had booked the shuttle to go back to the airport and was not prepared for us. Room was not cleaned during our stay. Room was spacious and convenient to DFW.
Stayed 3 nights in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Excellent

ROSEMARIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very helpful very nice
Stayed 1 night in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Simakuang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Shekela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property clean rooms and close by to shopping and restaurant the pool and spa could’ve been better but overall nice stay.
Stayed 3 nights in May 2024
Response from Sophia CSR on May 13, 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

4/10 Poor

SARAH

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Sophia CSR on May 14, 2024
Hi Sarah,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 Okay

Caylee

Business traveler, Traveled with family
Liked: Staff & service, amenities
Hotel had a funny smell and felt super muggy everywhere. Wasn’t the cleanest place and the beds were uncomfortable. They only provide three pillows and they aren’t even full size pillows. Was okay for a one night stay before a flight out.
Stayed 1 night in May 2024
Response from Sophia CSR on May 13, 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Good

Isioma

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 2 nights in May 2024
Response from Sophia CSR on May 13, 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Phillip, Hobart

Stayed 1 night in May 2024
Response from Sophia CSR on May 14, 2024
Hi Philip,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Juan

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Sophia CSR on May 14, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

4/10 Poor

Phillip, Hobart

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
If there was a way to make less of an effort to provide airport transportation I can’t imagine what it would be. Multiple promises were made to be there in 5 minutes but nobody showed up. After an hour and forty minutes I took a taxi. Hotel has no smoking signs everywhere but still smells like smoke
Stayed 1 night in May 2024
Response from Sophia CSR on May 13, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Peter

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Staff & service
Computer system--outdated.
Stayed 2 nights in May 2024
Response from Sophia CSR on May 13, 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near DFW airport. Used the shuttle. Shuttle driver was really nice
Stayed 1 night in May 2024
Response from Sophia CSR on May 13, 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean facility room was great no hassle thanks everybody
Stayed 2 nights in May 2024
Response from Sophia CSR on May 13, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 Good

Oscar

Breakfast wasn’t very good. A bit sparse.
Stayed 1 night in May 2024
Response from Sophia CSR on May 13, 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.