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Reviews of Wifala Thematic Hotel

3 out of 5
Wifala Thematic Hotel
Jr. Tetecaca #111, Templo de la Recoleta, Cusco, Cusco

Reviews

8.4

Very Good

Rating 10 - Excellent. 134 out of 283 reviews" "
Rating 8 - Good. 96 out of 283 reviews" "
Rating 6 - Okay. 32 out of 283 reviews" "
Rating 4 - Poor. 11 out of 283 reviews" "
Rating 2 - Terrible. 10 out of 283 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very hospitable made my stay in Cusco enjoyable and easy.
Stayed 2 nights in Sep 2023
Response from Dany on Nov 1, 2023
Estimado PatrickCuanto nos alegra que estancia fue muy bueno,tu opinion es muy importante para nosotros, esperamos tenerlo nuevamente Gracias por su visitaDaniela

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique is the thematic organization of the hotel's spaces and rooms.
Stayed 3 nights in Aug 2023
Response from Angel on Aug 31, 2023
querida Christinepara nosotros fue un placer atenderla y gracias por sus comentarios para nosotros es importante

6/10 Okay

Nandoo, Frisco

Stayed 3 nights in Jul 2022

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend staying at Wifala for your stay in Cusco. Hotel was clean and Jason (front desk staff) went above and beyond to accommodate any needs and questions we had while we were there. We stayed for 3 nights and he made sure we had secured a ride to our destinations. Breakfast was pretty good and served at your desired time.
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveler

Stayed 3 nights in Feb 2020

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap
The staff were lovely but the building is poorly designed with no sound proofing in the walls or floors so extremely noisy. The plumbing is also very loud. The hotel is located a long way from the city centre in a suburban area.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2018

10/10 Excellent

Walter, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was really friendly and gave great advice and recommendations on tour packages. Great follow through with service. The hotel is really clean and decorated nicely. The cook for the morning breakfast buffet was super sweet and cooked up some mean scrambled eggs. The only reason I didn’t rate it 5 was because the bathroom was a little cramped and the mattress wasn’t the most comfortable bed I’ve slept in, but overall a great hotel that gets my recommendation.
Stayed 3 nights in Aug 2018

2/10 Terrible

Chris, USA

Disliked: Staff & service, property conditions & facilities, room comfort
The worst hotel experience in Peru
The worst experience in Peru! We had reserved a room with two single beds, instead they gave us a double bed room. 10x10 feet with hardly enough space to get around the bed. The mattress felt like a box spring we hardly slept. Our room was just over the reception next to the staircase and very noisy, staff yelling in the early morning. Not at all close to the center you have to take a taxi at night. Definitely not recommended!
Stayed 2 nights in Jul 2018

10/10 Excellent

Shinji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Very friendly stuff and beautiful breakfast. Bit far from centro but quiet and nice area.
Stayed 4 nights in Jun 2018
Response from Monica on Jul 25, 2018
Dear guest Thank you very much for your appreciation that taste does not give to know that he liked the stay in our hotel his opinion is very important for us. See you soon

6/10 Okay

Ray

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Llijah, Toronto, ON

Liked: Cleanliness, staff & service, room comfort
Friendliest Staff!
This is a small boutique hotel. The hotel itself is quite modest but I'm not sure if Peru has much more to offer. My particular room was somewhat small but I know other rooms did offer more. Staff here are very welcoming and attentive and will help in whatever way they can. That being said, I don't think they had much control over the limited cable channels or low water pressure. What they did do is make me a personalized breakfast, help me contact local entertainment and food and always say hi!
Stayed 5 nights in Mar 2018
Response from Gerencia on May 11, 2018
Dear guest Thank you very much for your comments, regarding your observations we will gladly improve thank you very much for watching regards

8/10 Good

Ron , Virginia, USA

Liked: Cleanliness, property conditions & facilities, room comfort
This hotel was a 1 night stay before going to and coming from Macchupicchu, Never-the-less the town of Cuzco was better than I expected. Staff did not know English
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The Hotel is correct for a Cusco region experience
Stayed 3 nights in Jan 2018

10/10 Excellent

Debra, Iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind and comfortable
The front desk was great at helping us get to where we needed and was able to find us the best deals on tours and transportation. Our friends who stayed in a 5 star hotel came with us on all of the tours at it was the best value.
Stayed 3 nights in Nov 2017
Response from Wifala Thematic Hotel on Dec 17, 2017
Dear Debra: Thanks for your comments, your comments are very important for improve every day.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful breakfast, super friendly staff
Stayed 1 night in Oct 2017
Response from Monica Lizares on Dec 17, 2017
Dear Robert: Thanks for your comments and thanks for share your experience here!

10/10 Excellent

Mel, Calgary, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic home away
We loved our stay. The staff spent time helping us figure out our trip, gave us a hot water bottle to warm up the bed, and the place was incredibly tidy and thought out.
Stayed 1 night in Aug 2017

6/10 Okay

Zara

Liked: Cleanliness, staff & service
Mediocre Hotel
The hotel itself is located in a decent area (5 minute cab ride/15 minute walk to the Plaza). To be honest, the rooms looked larger in the photos, and they were actually quite small, felt more like a private room in a hostel. The pillows were small (we asked for extra) and the bed was uncomfortable. Room is equipped with a space heater that did not work. Cusco also has MANY stray dogs, and in this area they barked all night long, so we did not get much sleep during our stay. Had I read that in previous reviews, I would not have stayed here. The water from the sink smelled terrible, I would recommend brushing your teeth and what not with bottled water. The continental breakfast was okay, but I think it could improve with adding more breakfast options, not much to choose from. Although the staff was pleasant and accommodating, I would not stay here again.
Stayed 3 nights in May 2017

10/10 Excellent

Adam S., Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best little hotel in Cusco.
it's a bit far away from places to see, however given the cost per night and the cost per taxi Wich they can hook you up with and tell you typical costs, there is no better place. the staff was friendly, wifi albeit spotty was good enough, the water pressure at the 3rd floor was good, the breakfast is worth it. there are no elevators. but that's par for the course in a lot of smaller hotels. the staff let me stay a little later than average In my room and scheduled all my rides I needed in advance. top choice.

10/10 Excellent

Gabe, Medellin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A different experience in Cusco
You'll feel like you are a couple of stars above what you paid. Every room is different, so all I can do is review the one we were in, ours was Chan-Chan, you can search for pictures of it online. Yes, the bed is hanging from the ceiling, it was very comfortable, very quiet area, hot water in seconds, and everything was very clean. At first you'll think the room and the hotel itself are brand new, but looking closely, some minor details will tell you that they're not, but in great condition, they really make an effort to be squeaky clean. The only downside is the fact that is located 15 minutes from the main square, where all the tourists will want to look for restaurants, bars, shopping, etc. For us it wasn't a problem, but some people would want to be closer. Didn't stay long enough to try the breakfast, sadly, for sure it was excellent as the rest of the experience.

10/10 Excellent

Ran, Vancouver BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than Mirador
Should have booked here inbound. Rooms are smaller than Mirador, but functional. Will recommend to friends.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Quiet Hotel
This was not a walkable hotel. You would need to take a short cab ride to get to the Cuzco city center. However, that cab only costs 5 soles (less that 2 USD). My room was beautifully decorated, the water in the shower was warm, the surroundings were quiet, and the staff was friendly. Cuzco is a cold city and central heating is not common. Wifala included space heaters in the rooms. Mine did not work very well but I got an extra blanket from the front desk so I stayed nice and toasty. I would stay here again.

8/10 Good

Jim, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely nice and helpful staff, especially at organizing excursions.

10/10 Excellent

Eduardo, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Small Hotel
I just stayed at this place before and after I did the Inca Trail to Machu Picchu 3 days ago. Wifala Hotel is a small hotel located just about a mile from the town square. The hotel is very clean. At first, its location appears unsafe to walk to the nearest restaurant during night time. But so is practically everywhere except in the vicinity of the town square where there is so much presence of the police. At any rate, a taxi ride to the plaza only costs 5 Soles. Harold, Carmen and Gina who take turn manning the front desk are also hands down super nice. They are so helpful and so enthusiastic to recommend where to eat, give tips on the price range one should pay for things sold at the plaza or how much one should pay for cab rides. And they really make their guests feel at home.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
good
Nice place to stay. Not luxury but really pleacent. I could be better if they offer some options like rooms service or something like that, but it was a good choice

10/10 Excellent

Andross, SF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Cusco
It's a great hotel, everything was clean, the showers were good, and the breakfast was very good. It's a little walk out of the city center, but as long as that doesn't bother you it's a great option.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Wouldn't Recommend
We stayed one night in transit. We arrived fairly late and the check in was efficient, plus they organised a taxi to pick us up very early for our flight the next day. Beds were comfortable. Wifi was ok. Everything else was poor. Several dogs barking throughout the night next door, the shower didn't work properly, and they changed the price of the taxi the next morning. Had I known they would charge me more than what was quoted I would have just found one myself and haggled. Overall wouldn't recommend.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and nice staff. Breakfast is great.

4/10 Poor

cessalee, nyc

Disliked: Staff & service
Nah...stay elsewhere
Check in was great. The woman at the counter was very friendly and helpful offering plenty of information and speaking good enough English to communicate. We had laundry to do so we dropped it off around noon on our first day. She said it would be returned the next afternoon. Our friends arrived a few hours later and they also had laundry. They dropped theirs off the next morning for same day pick up. Long story short, the next night at 11 pm our friends' laundry was done and when they gave us ours, thankfully we noticed that half our clothes were missing. After over an hour of phone calls and Google translate and nonsense, it turns out they were just stalling because half of our clothes were still soaking wet in the laundry room. We ended up having to leave for our Machu Picchu trek and shoving our wet clothes into our larger suitcase (and I am sure they won't smell very good when we get back.) And then the cab they said they would call for us never came and it took me being absurdly forceful to get them to refund the money for laundry they didn't do! All of that nonsense and no apologies from the guy at night, the clerk in the morning or the managers! Between that, the hunt for an outlet in our room and the crazy noise from the stairs and the paper thin walls when people come bounding down the stairs at 5am, this hotel was not a good choice for me. We ended up cancelling our return stay in favor for the hotel next door.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
I don't reccommend
The room was dirty and our bedding wasn't clean. The hotel is located in a bad part of Cusco and not close to anything. The staff were nice but nothing special and the breakfast in the morning wasn't that great. It's not worth the price we stayed in hostels that were nicer and a third of the price.
Response from Monica Lizares Gerente Comercial on Apr 27, 2016
Dear Sir: Our standards of service are changing the linen and cleaning the room before each entry of a guest, and we gave instructions to our staff to reinforce these issues and personally supervise these works the next 15 days, it is a priority for us provide good service

10/10 Excellent

Ding Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
20 mins walk to the main plaza, book a cab through the hotel front desk and it cost only 5 soles! great price for a hotel, provides hot breakfast and steady wifi!

2/10 Terrible

I.K.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Travel Experience
I have stayed in places ranging from cheap hostels to resorts, and this hotel was the worst experience I have ever had. The door did not lock properly and what appeared to be cameras outside of the door, were in fact not. During my stay, someone stole $100 US and $100 Soles from my wallet, which I discovered after I returned to find my door open. (Earlier in my stay, I discovered my door open while I was in the shower.)The staff blamed my good friend (someone who paid for my meals/taxis/etc. before and even after the theft) and the staff would not call the police until I made repeated requests. Monica, the hotel manager, was completely rude, despite me saying that I wasn't blaming the staff, and that I just wanted the police called. The front desk clerk (a young woman) at one point gathered up all of the hotel room keys and said she was going to show me all of the other guests' valuables in their rooms to prove that they do not have thefts. I informed her that as a guest, I found this highly inappropriate. Monica and the clerk also insinuated that because my friend (who I know very well and who was staying in a different location simply because I preferred to stay at the Wifala) came over to watch TV for 5 hours and talk about a health retreat we had been on, that I should have been charged for a double room and that in turn I deserved to have my money stolen. The police did attend and there is an investigation. I am still hopeful that I receive a partial refund.
Response from Monica Lizares Gerente Comercial on May 3, 2016
Lady We provide our services to our guests, we are always alert to be able to help and make your stay in our establishment is pleasant and respect the rules of the hotel one of which is to restrict the entry of outsiders and non-hotel guests for the establishment's own security and our customers do not respect you allow in your friend and your hotel room Attempt condition and force us to return the money allegedly stolen from US 100 and S / 100 in exchange for not putting a bad opinion Wifala Hotel, fact that we are not willing to allow and put the credibility of our establishment. It was the hotel management which I call the police to carry out investigations and must remind you that the registration of security cameras show that the only ones who entered his room were his "friend" who spent the night with you and hotel cleaning staff, his "friend" not to police delegation appeared to give his statement as requested by us and the police. You continue staying in the same room for 4 days and had "more problems" with the door of his room and left the hotel by breaking the glass table that do not report or payment and was his roommate that I left a note asking for apologies for this fact. We are human beings and deserve both mutual respect. We regret having to explain in this forum aspects of his private life but we have seen the need to do for the credibility and prestige of our establishment has been committed. We will from now more demanding and rigorous control and restrict the entry of foreign to hotel guests.

8/10 Good

Jack, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard hotel at a fair price
The breakfast was good and the staff were friendly and helpful. The room had everything that is needed with a decent (but small) bathroom. I would recommend this hotel for the price.

8/10 Good

Sam V.

Liked: Cleanliness, property conditions & facilities
Nice quirky place
We enjoyed it, we would have liked water to be more accesible, like have a bottle in the room to start and tell us where we can get some. also not everyone knows that tp doesn't go in the toilet in Peru. Staff was friendly though and did their best to help.

10/10 Excellent

Chris, Bucks County, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff.
The hotel is small but comfortable and welled managed. They were more than happy to help with any need I had, from booking tours to cleaning laundry. Excellent fresh cooked breakfast, rather than the usual coffee, eggs & toast. Loved it!

6/10 Okay

Ksusha, Scottsdale, Az

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok, wouldn't recommend though
The hotel's location is pretty sketchy. It's only 10-15 minutes taxi ride to the Plaza de Armas (8-10 soles), but most of the drivers didn't now where it was located. One of them ended up driving me for 30 minutes and dropping me off at the dump and pointing at the dark steep heal, pointing to the name of the street and saying I have to go downstairs myself, because my hotel is somewhere over there, terrifying experience. Anyways back to the hotel, its clean, had running hot water (although the pressure was weird and loud), the bed was comfortable and clean. The staff was nice too. Breakfast doesn't start till 6:30 am so if you are leaving to the airport early or to MP you are SOL. Most of the hotels I stayed in Cuzco would start at 4:00 am. There is no water to drink, only hot water for your tea. The internet worked fine. So yeas, mainly I think the location sis horrible in the middle of the dumb, with sketchy people hanging out outside and the doors are always locked so you have to knock like in jail. Also, VERY NOISY AND LOUD!!!! If you are planning on getting a good night of sleep forget about it. There were teenagers outside of my window, listening to the music, laughing, moaning and screaming! Not to mention the metal staircase inside of the hotel, people kept on walking, banging SO LOUD, I was terrified like someone is gonna break into my room at any moment! For the price I paid, I wouldn't recommend this hotel. It was $53, I paid $61 for the hotel right in downtown!

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little out of the way but good hotel at the price.

8/10 Good

keith, vancouver, bc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel, modern rooms and BEST showers.
Hotel is about a 20 minute walk from Plaza de Armas. Smaller hotel with very clean and modern rooms with the BEST showers we had in South America. Staff was very friendly and helpful, were able to store our bags there while we did Inca trail. Ended up staying there 6 nights in total before and after our hike. Highly recommend it.

4/10 Poor

Marin, UT

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Subpar hotel away from tourist center
Staff was helpful on arrival, but when we got back to the room, we were surprised at the cheap quality and construction of everything. The desk/shelving in the bedroom had a leg broken off. There was no dead bolt on the door, and no safe in the room. The bathroom was also appalling; the shelf with 2 glasses on it broke as soon as i set down my glasses case on it, breaking the glasses and dislodging the glass shelf. The shower was sporadic with no water to super pressurized water and the water temperature was inconsistent. Wanting to handwash a few items, we tried to use the sink to do laundry, but there was no plug to hold any water. The bathroom was also awkward in that the door did not fully open, so only one person could fit in there at a time, and you had to tuck behind the toilet to open or close the door. The bed frame protruded out from under the mattress so much that every time we walked by, we would bash our toes on the frame. Painful and annoying. All this being said, breakfast was delicious. The staff was helpful and spoke good English.

6/10 Okay

David, Bermuda

Liked: Cleanliness, staff & service
Decent for the price
About 20 minute walk to centre of city. Ran out of water one night so couldn't shower til morning. Constant dogs barking in the road right outside all night. Staff very friendly and helpful, but very little English spoken. Be aware all rooms are 2nd floor and higher and there is no elevator!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but clean hotel close to Cusco center. Very friendly and accommodating staff. A great find

6/10 Okay

Michael, USA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Ok, but the devil is in the details...
Who has a 9 AM checkout? Also the hotel has a central column that with windows open into all bathrooms that allows the smells from all bathrooms into your room. Also the central column transfers noises from the breakfast into all rooms. Lastly, when I asked for a later checkout, I was told that they needed the room but when I checked hotels.com, the site said that they had plenty of rooms left

10/10 Excellent

Michael, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The rooms are a little small, but it is close to everything, looks brand new, the staff are very helpful and the rooms also have portable heaters in case the cool nights are too much.

10/10 Excellent

Samita, Fairfax, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Sweet Wifala
The staff at Wifala far exceeded all expectations we ever had. Some of the most wonderful people we have ever met. On our third day, my mother felt very ill (possibly because of the altitude or the strain of coming and going from Machu Picchu) and the owner went home and MADE caldo de pollo for her because no restaurants nearby had light enough fare for my feverish mother. Everyone in the hotel treated us like family and made our stay in Cusco feel like home. Small and quiet getaway a 5 soles taxi ride from the Plaza de Armas.

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
We stayed here two different times. Each time, the staff went above and beyond to be helpful. We loved breakfast! The negatives, the bed in our first room was uncomfortable, the second stay was fine. It is a 20 min walk from center of town, or a $2 cab ride. I would recommend.

8/10 Good

Kirsten, Huntington Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Generally Good Deal
Wifala is a nice budget hotel for people looking to save money. The room was very clean and the staff were very friendly and helpful. They held our luggage for us while we killed time before our flight and they passed out hot water bags to warm the bed before we went to sleep. The breakfast was good - bread, sandwiches, and juice. You can tell the staff really care. Things I didn't like: 1) the room has a TV but it's the size of a tablet and the signal comes in really fuzzy 2) it's a 20-25 minute walk from the main plaza - not too far but far enough we took a taxi most of the time 3) the room is pretty small
Response from Monica Lizares on Oct 17, 2015
Thank you for your observations are changing the TV to a 17 " for the convenience of guests

4/10 Poor

Shirley, Concord, MA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Unwelcoming to my guests
I stayed here with an Ecuadorian family whom I was hosting. They have a one year-old child who is very active and damaged a plant in the lobby. The manager laid into the mother and said if any dirty marks were left on bedding she would have to pay. It made her so uncomfortable we left after one day. I would recommend highly the Tupac Yupanqui Palace Hotel where we moved.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

jessica, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay. Small but comfortable. They provide nice hot water bottles when it's cold.