Lobby
Check availability

Reviews of Stoney Creek Hotel Columbia

2.5 out of 5
Stoney Creek Hotel Columbia
2601 S Providence Rd, Columbia, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 705 out of 1157 reviews" "
Rating 8 - Good. 227 out of 1157 reviews" "
Rating 6 - Okay. 114 out of 1157 reviews" "
Rating 4 - Poor. 63 out of 1157 reviews" "
Rating 2 - Terrible. 48 out of 1157 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Staff & service
It was just a beautiful place
Stayed 1 night in May 2024

8/10 Good

Jimmie L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Zoe, Front Desk Supervisor on May 12, 2024
Thanks for the review, Jacqueline! Hope to have you back again soon!

10/10 Excellent

Kalua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Zoe, Front Desk Supervisor on May 11, 2024
Thank you for the review, Kalua!

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from Zoe, Front Desk Supervisor on May 11, 2024
Thanks for the review, Tracy! I'm happy to see that you enjoyed your stay here with us and I hope we can have you back again soon!

6/10 Okay

Michael

Liked: Staff & service
Pool was closed and the whole place looked unkept
Stayed 1 night in May 2024
Response from Zoe, Front Desk Supervisor on May 11, 2024
Michael, it looks like we missed the mark with your stay. We take cleanliness concerns seriously so I will be addressing this with my housekeeping team directly so we can enforce better practices. Our pool is currently closed for renovations, but I hope you can give us another try for a better experience.

10/10 Excellent

Requiem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Zoe, Front Desk Supervisor on May 11, 2024
Thanks for the awesome review! Hope we can have you back again soon.

4/10 Poor

Philip

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I wanted to love this place so much. The place looked pretty cool. But...... Somebody elses dirty towels in the bathroom. The light didn't work in the bathroom. (Maybe the reason they missed the dirty towel) sink wouldn't drain and plugs that didn't work. I probably wouldn't stay again.
Stayed 1 night in May 2024
Response from Zoe, Front Desk Supervisor on May 11, 2024
Philip, it looks like we missed the mark during your stay. We take cleanliness concerns very seriously, so I will be addressing this concern directly with my housekeeping supervisor. This is definitely not our normal standard and it shouldn't be yours either. I hope we can have you back again to give us another try and to see our improvements. Thank you.

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and a good price
Stayed 1 night in May 2024
Response from Zoe, Front Desk Supervisor on May 10, 2024
Thank you for the great review, Keith! Hope to see you back again soon!

8/10 Good

Tom and Dottie

Traveled with partner
I loved the room ! Only suggestion is to ensure there is hand soap, coffee cups and facial tissue and the body wash was out in shower.
Stayed 1 night in May 2024
Response from Zoe, Front Desk Supervisor on May 10, 2024
Thank you for your review, Tom and Dottie! I appreciate your honest feedback as that is the best way we can improve our practices. I will be addressing this concern with our housekeeping team and I hope we can have you back soon to see those improvements.

2/10 Terrible

Sequoia

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
We were not notified of a pet fee until I found the charges on my account. The property also needs to be updated as well.
Stayed 2 nights in Apr 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere and close to where I was going
Stayed 2 nights in Apr 2024
Response from Zoe, Front Desk Supervisor on May 3, 2024
Thank you for the review, Samantha! I hope we see you back again soon!

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Zoe, Front Desk Supervisor on May 3, 2024
Thank you for the review, Paige!

2/10 Terrible

Tabatha

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was loud they were working early in the morning our hotel key wouldn’t work for the pool area
Stayed 1 night in Apr 2024
Response from Zoe, Front Desk Supervisor on May 3, 2024
Thank you for your feedback, Tabatha. The front desk is always open for any concerns you may have during your stay. I hope we can have you back again soon for a better experience.

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of character.
Stayed 1 night in Apr 2024
Response from Zoe, Front Desk Supervisor on May 3, 2024
Thanks for the review, Tim! I hope we get to have you back again soon!

8/10 Good

Lauren

Liked: Amenities
Disliked: Cleanliness
Overall the hotel is great, with a lovely consistent theme throughout. Fresh coffee in the lobby is welcome. However, I noticed a few mystery stains on the walls, both in my room and the 3rd floor lobby area outside my room. In my room the wallpaper was peeling in spots.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kristina

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We love this property especially the pool area!!!
Stayed 1 night in Apr 2024
Response from Zoe, Front Desk Supervisor on May 3, 2024
Thank you for the awesome review, Kristina! I'm so happy to see that you enjoyed your stay here with us. I hope we get to have you back again soon!

6/10 Okay

Kimberlee

Stayed 2 nights in Apr 2024
Response from Zoe, Front Desk Supervisor on May 12, 2024
It looks like we missed the mark during your stay, Kimberlee. Please feel free to reach out to the front desk and ask for management on how we could have improved your experience. Thank you.

8/10 Good

Kristy

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Zoe, Front Desk Supervisor on May 3, 2024
Thank you for the review, Kristy! I hope we get to see you back again soon!

10/10 Excellent

Jeff

Stayed 1 night in Apr 2024
Response from Zoe, Front Desk Supervisor on May 11, 2024
Thanks for the review, Jeff! Hope to have you back again soon!

10/10 Excellent

Theresa

Traveled with pets
Liked: Amenities, property conditions & facilities
This is a great clean property with a great area to walk with or without you 4legged companion!
Stayed 1 night in Apr 2024
Response from Audrey Garrison AGM. on Apr 27, 2024
Theresa,Thanks for the awesome review and we hope to have you again soon, furry friends included!Thank you!!

10/10 Excellent

Frankie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 1 night in Apr 2024
Response from Audrey Garrison AGM. on Apr 27, 2024
Frankie,So glad you liked your stay. Can't wait to see you again soon!Thank you!

8/10 Good

Sandra

Traveled with family
Liked: Staff & service
I liked the stay.
Stayed 2 nights in Apr 2024
Response from Audrey Garrison AGM. on Apr 27, 2024
Sandra,I'm so glad you enjoyed your stay with us! Can't wait to have you again in the future!Thank you!

2/10 Terrible

Ck

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room is right below the AC system, annoying noise all day long, together with other people talk, walk, the sound insulation is ZERO, now is 23:50, I can clearly heard what people are talking in the passageway. Noisy. Not recommend if you need a silent place to rest
Stayed 1 night in Apr 2024
Response from Audrey Garrison AGM. on Apr 27, 2024
Ck,Seems like we missed the mark with your stay. I apologize if you were not able to get a restful night's sleep as we strive for a home away from home feeling. We enforce quiet hours starting at 10pm so do not hesitate to reach out to the front desk to report anything out of the norm or need for rule reinforcement! A manager is always available if you'd like to discuss your stay further.Thank you!

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff. Hair on bathroom linens and in bathtub. Television did not work. Loud unruly guests. Room keys would not work. Terrible food.
Stayed 3 nights in Feb 2024
Response from Audrey Garrison AGM. on Apr 27, 2024
Theresa,Oh my! This is far from our standard and I sincerely apologize for any less than pleasant encounter with my staff! I would love to discuss your stay with you at your earliest convenience as we would not expect anyone to be ok with this quality of stay.Thank you and I hope to hear from you soon.

2/10 Terrible

Charlotte Ann

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Zoe, Front Desk Supervisor on May 3, 2024
It looks like we missed the mark, Charlotte. Please feel free to reach out to the front desk and ask for management to discuss how we could have improved your stay. Thank you.

8/10 Good

Steven

The hottub did not work the rail to get in and out was broken also
Stayed 1 night in Mar 2024
Response from Audrey Garrison AGM. on Apr 27, 2024
Steven,Looks like you've caught us right before some major pool and hot tub renovations! We are planning to be back up and running like normal after Memorial Day Weekend. We hope to have the opportunity to have you stay again and experience what we're capable of.Thank you!

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Zoe, Front Desk Supervisor on May 3, 2024
Thanks for the review, Natalia!

8/10 Good

Andriana

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Cozy place, friendly staff. Could be a bit cleaner in the common areas but all around nice play to stay.
Stayed 1 night in Apr 2024
Response from Zoe, Front Desk Supervisor on May 3, 2024
Thank you for your feedback, Andriana! I will be addressing your concern with my housekeeping team directly as we take cleanliness seriously. I hope we can have you back again soon!

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
I always enjoy my stay at Stoney Creek, however, this time they put me in a basement room that needed a new mattress. Also, the AC in my room could not keep the room cool. Otherwise, my room was clean, the staff was great, and breakfast was good.
Stayed 2 nights in Apr 2024
Response from Audrey Garrison AGM. on Apr 27, 2024
Dana,I am so sorry you didn't enjoy your stay like normal this time around. I will make sure to add a note to your guest card about wanting 1st floor and above when available for your future stays! We will be addressing the AC unit with maintenance ASAP!Thank you!

8/10 Good

Helene F.

Stayed 1 night in Apr 2024
Response from Zoe, Front Desk Supervisor on May 10, 2024
Thank you for the review, Helene! I hope to see you back again soon!

4/10 Poor

Terry

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I stayed two nights. The toilet in my room broke the first night (couldn’t flush the toilet). Talked to the front desk about it first thing the next morning. Also, the lotion, body wash and conditioner container s were empty and the ice machine near my room didn’t work. Nothing had changed when I checked out.
Stayed 2 nights in Apr 2024
Response from Audrey Garrison AGM. on Apr 27, 2024
Terry,I am so sorry you encountered this during your stay! This is certainly not our standard and I will address with staff why this slipped through the cracks. I would be happy to discuss your stay further with you if you'd reach out to the hotel at your earliest convenience.Thank you!

8/10 Good

Nichalos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. The pool/spa area is amazing especially for kids.
Stayed 1 night in Apr 2024
Response from Zoe, Front Desk Supervisor on Apr 17, 2024
Thank you for the review, Nichalos! I'm happy to see that you enjoyed your stay here with us and we hope to have you back again soon.

2/10 Terrible

Randy

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
So it seemed nice until we went to the swimming pool area and there was used dirty bandaids throughout the pool area... Then take out kids to the room and the find a cap to a syringe and I almost lost my anger took it to the front desk and showed them and all that was done was a simple oh yeah sorry
Stayed 1 night in Apr 2024

2/10 Terrible

Kathryn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Consuelo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy
Stayed 1 night in Mar 2024
Response from Zoe, Front Desk Supervisor on Apr 11, 2024
Thank you for your review! We hope to see you back again soon!

10/10 Excellent

Debra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. All the staff is so warm, friendly and accommodating. Rooms were clean and very well kept. My favorite place to stay when visiting Mizzou!
Stayed 2 nights in Apr 2024
Response from Zoe, Front Desk Supervisor on Apr 11, 2024
Thank you for the amazing review, Debra! I'm so happy to see that our staff made a lasting impression and that you enjoyed your stay here with us. We hope to see you again soon!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay here and it will be my go to for the area every trip I make. Friendly staff nice facility
Stayed 1 night in Apr 2024
Response from Zoe, Front Desk Supervisor on Apr 11, 2024
Thank you for the awesome review, Jeff! We look forward to having you back again soon!

10/10 Excellent

KristyAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Apr 2024
Response from Zoe, Front Desk Supervisor on Apr 11, 2024
Thank you, KristyAnn! We hope to have you back again soon!

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Zoe, Front Desk Supervisor on Apr 11, 2024
Thank you for the review, Jennifer! Hope we can have you back again soon!

10/10 Excellent

Margarita

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Zoe, Front Desk Supervisor on Apr 11, 2024
Thank you for the review! Hope to have you back again soon.

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, easy check in, clean property
Stayed 1 night in Apr 2024
Response from Zoe, front desk supervisor on Apr 7, 2024
Thank you for the great review, Natasha! We hope to see you back again soon!

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love ❤️ the Stoney Creek! Whenever I come back to Mizzou, I prefer to stay there!
Stayed 2 nights in Apr 2024
Response from Zoe, front desk supervisor on Apr 6, 2024
Thank you for the amazing review! Hope to see you back again soon

10/10 Excellent

Cecil

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel room was nice however the ceiling tiles throughout the hotel were falling down and no one was cleaning the mess just left the crumbs from the tile laying on the floor for everyone to walk over. The toilet was barely able to flush and needs a plunger. There was no explanation on how to activate the whirlpool tub had to figure it out our self because front desk had no clue on how they worked. Breakfast tasted.like it was leftovers from the day before the food was horrible to say the least. If those few things were corrected we would for sure stay again.
Stayed 1 night in Apr 2024
Response from Zoe, front desk supervisor on Apr 6, 2024
Oh my, it looks like we missed the mark for your stay, Cecil. I appreciate your honest feedback as that is the best way we can learn and improve. Cleanliness and functioning amenities are something that we take seriously, and I will be addressing your concerns directly with my team. I hope we are able to have you back again soon to see our improvement.

10/10 Excellent

Justin

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great staff. Had a mix up with the rooms and they fixed without any effort or frustration. Rooms were great, just a bit dated. Everything was clean and proper in general is in good shape. Really good value for the price and location.
Stayed 3 nights in Mar 2024
Response from Zoe, front desk supervisor on Apr 6, 2024
Thank you for the review, Justin! I'm happy to see that the staff was able to quickly and efficiently resolve any complications and that they made a lasting impression. Hope we can see you back again soon!

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time stayimg here and i would stay again
Stayed 1 night in Mar 2024
Response from Zoe, front desk supervisor on Apr 6, 2024
Thanks for the awesome review, Alex! Hope to have you back again soon

8/10 Good

Hilary

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room we stayed in was large and roomy and dated. It was a good size for our family while driving across country and had a kitchenette, which we were not expecting. The elevator lobby had a strange smell, the pool area was a little run down and the hot tub was not super hot, and the jets working. Not a terrible experience but not one that I feel like I need to make a point to stay here again if driving across country.
Stayed 1 night in Mar 2024

10/10 Excellent

Laura, Algonquin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zoe, front desk supervisor on Apr 6, 2024
Thanks for the great review, Laura! We hope to have you back soon

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub great, swimming pool was perfec5. Decorated perfect and intertaining. Food was good. They had pancakes made fresh for you. Bed was comfortable. Negative side they ran out of free towels at rhe pool. We worked it out. A fun place!
Stayed 1 night in Mar 2024
Response from Zoe, front desk supervisor on Mar 29, 2024
Thank you for the great review, Patricia! I'm happy to see that enjoyed your stay with us, and we hope to have you back again soon.

6/10 Okay

Angie

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Zoe, front desk supervisor on Mar 23, 2024
It looks like we missed the mark during your stay, Angie. Please feel free to reach out to the front desk and ask for management to discuss further.