BBQ/picnic area

Reviews of Quality Inn and Suites Garden of the Gods

2.5 out of 5
Quality Inn and Suites Garden of the Gods
555 W Garden Of Gods Rd, Colorado Springs, CO

Reviews

8.2

Very Good

Rating 10 - Excellent. 457 out of 1004 reviews" "
Rating 8 - Good. 301 out of 1004 reviews" "
Rating 6 - Okay. 126 out of 1004 reviews" "
Rating 4 - Poor. 59 out of 1004 reviews" "
Rating 2 - Terrible. 61 out of 1004 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in very pleasant & on checkout Lobby was very nice for the complimentary breakfast
Stayed 2 nights in May 2024

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
I has a great location.
Stayed 2 nights in May 2024
Response from Jennifer on May 16, 2024
Thank you for staying with us!

10/10 Excellent

John

Ygg
Stayed 1 night in May 2024
Response from Jennifer on May 13, 2024
Thank you for staying with us!

10/10 Excellent

John

Traveled with partner
Liked: Staff & service, property conditions & facilities
Jjj
Stayed 2 nights in May 2024
Response from Jennifer on May 13, 2024
Thank you for staying with us!

6/10 Okay

Samantha

Liked: Staff & service
Disliked: Amenities
“It’s fine.” Not a luxury hotel. Stains on the carpets, old windows, tiles missing in the bathroom. It served its purpose.
Stayed 3 nights in May 2024
Response from Jennifer on May 13, 2024
Thank you for staying with us. I'm sorry to hear we didn't meet your expectations. We will review your feeback with the appropriate departments.

8/10 Good

Marie, Cortez

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair pricing for a good night stay
Stayed 1 night in Apr 2024
Response from Jennifer on May 12, 2024
Thank you for staying with us!

10/10 Excellent

Christine

Liked: Cleanliness
Stayed 7 nights in May 2024
Response from Jennifer on May 12, 2024
Thank you for staying with us!

4/10 Poor

Fanny

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The dark parking lot seems shady, there were homeless people in the area making it feel unsafe. The room itself was clean. I would not return or recommend. Front desk lady was kind.
Stayed 1 night in May 2024
Response from Jennifer on May 12, 2024
Fanny,We pride ourselves on having a safe facility where our guests can relax and get the rest they came to experience. I'm disappointed to hear that we did not meet your expectations. On the night you stayed with us we did have a small unauthorized contingent of campers. Security was onsite to monitor the situation while we waited for the appropriate authorities to handle the situation. Fortunately this is not something we need to handle but we do have procedures in place to handle this in a way that prioritizes the safety of our guests and staff and minimizes disruptions. Thank you for staying with us. We wish you safe and happy travels.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, friendly, and economical. Recommend this hotel.
Stayed 1 night in May 2024
Response from Jennifer on May 12, 2024
Thank you for staying with us!

10/10 Excellent

Sara, Liberty

Liked: Staff & service
Stayed 1 night in May 2024
Response from Jennifer on May 12, 2024
Thank you for staying with us!

6/10 Okay

Todd, Huntington Beach

Traveled with family
Liked: Staff & service
Poor breakfast selection. Run down facilities. Very friendly and helpful staff.
Stayed 4 nights in May 2024
Response from Jennifer on May 12, 2024
I'm sorry to hear we did not meet your expectations. Your feedback is valuable to us as we strive to be the hotel of your choice.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Margaret called about 15 minutes after check in to make sure everything was good. The breakfast was delicious!
Stayed 1 night in May 2024
Response from Jennifer on May 12, 2024
Thank you for staying with us!

6/10 Okay

VINCENT M

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
They are older facility no place to plug in cellphone or laptop without unplugging lamps, micrwave, had to move couch around just to find plug, tub faucet kept leeking, toilet kept running had to keep jiggling handle, over not bad
Stayed 7 nights in Apr 2024
Response from Jennifer on May 12, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

James

Stayed 1 night in Apr 2024
Response from Jennifer on May 12, 2024
Thank you for staying with us!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Homeless population around the area
Stayed 1 night in Apr 2024
Response from Jennifer on May 12, 2024
Thank you for staying with us!

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No additional comments
Stayed 2 nights in Apr 2024
Response from Jennifer on May 12, 2024
Thank you for staying with us!

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Cool
Stayed 3 nights in Apr 2024
Response from FOM on May 4, 2024
Thank you for your review. We are happy that you enjoyed yourself. Hope to see you next time you come through.

6/10 Okay

Susana

Traveled with partner
There were a lot of homeless people around the property.
Stayed 1 night in Apr 2024
Response from Jennifer on May 12, 2024
Thank you for staying with us!

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property outperforms its price. For what I paid, I was impressed with everything. I’ll stay here again for sure!
Stayed 1 night in Apr 2024
Response from FOM on Apr 27, 2024
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Good

Virginia

Stayed 1 night in Apr 2024
Response from Jennifer on May 12, 2024
Thank you for staying with us!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property with easy access to the Garden of the Gods.
Stayed 1 night in Apr 2024
Response from FOM on Apr 27, 2024
Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!

8/10 Good

Robbe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from FOM on Apr 18, 2024
Thank you for taking the time to review us! Hope to see you next time.

8/10 Good

Dusty

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Staff was friendly.
Stayed 1 night in Apr 2024
Response from FOM on Apr 17, 2024
Thanks for the review! We hope to see you again in the future.

8/10 Good

Sidney, Nathrop

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel was very clean. Several places to eat close by. Easy to find just off of I-25
Stayed 1 night in Apr 2024
Response from FOM on Apr 17, 2024
We’re grateful that you took the time to leave us a review. Thanks a lot!

10/10 Excellent

Makayla

Stayed 6 nights in Mar 2024
Response from Jennifer on May 12, 2024
Thank you for staying with us!

6/10 Okay

Brenda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
States continental breakfast however 3 day out of 5 days I stayed served bread no protein
Stayed 6 nights in Mar 2024
Response from Jennifer on Apr 10, 2024
Brenda,Thank you for taking the time to leave us feedback. A continental breakfast, as defined by Google, typically consists of pastries, baked goods, fruits, toast, and coffee. While we do provide eggs and sausage most days we provide a continental breakfast on Mondays and Tuesdays. Thank you for staying with us.

8/10 Good

Marie, Cortez

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you
Stayed 1 night in Feb 2024
Response from Jennifer on Apr 12, 2024
Thank you for staying with us!

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for a quick stay over in the Colorado Springs area
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 12, 2024
Thank you for staying with us! We hope to see you again soon!

6/10 Okay

Peter

Stayed 2 nights in Mar 2024
Response from FOM on Apr 27, 2024
We really appreciate you sharing your review of our hotel. Let us know if there is anything we can do better. Thank you!

2/10 Terrible

Gavin

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The carpet in the rooms were extremely dirty! I asked for another room and they moved us to a room that the carpet was more dirty than the room we left. The carpet in these rooms should be removed I asked for replaced with tile so the maid can mop the floors. I asked for a discount but I have to ask you for our discount or refund. Please respond to our request for a refund. Thank you. I reported the dirty carpet to the front desk this morning at checkout but he said I couldn’t get a discount because I booked through you. So please honor our request for a discount or a refund. But if your property is going to advertise for these hotels then they sh e up to standard and be clean. Thank you!
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 4, 2024
Thank you for sharing your feedback with us. Unfortunately we do need to be notified prior to check out so that we are able to resolve the issue. Please do not hesitate to contact our guest service agents for assistance.

10/10 Excellent

mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was all good !
Stayed 3 nights in Mar 2024
Response from Jennifer on Apr 12, 2024
Thank you for staying with us!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and located next to the freeway making it easy to access and travel to nearby tourist sites within the vicinity.
Stayed 3 nights in Mar 2024
Response from Jennifer on Apr 12, 2024
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Karina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice!
Stayed 4 nights in Mar 2024
Response from Jennifer on Apr 12, 2024
Thank you for staying with us!

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the suite we stayed in, the breakfast, cleanliness. Did not like the sofa bed, very uncomfortable
Stayed 3 nights in Mar 2024
Response from Jennifer on Apr 12, 2024
Thank you for staying with us! I'm sorry the sofa bed wasn't as comfortable as we would prefer. We've found that it's typically a better option for younger children.

6/10 Okay

Stephanie

It wasn’t the cleanest. Requested a suite with 3 beds and got a pull out couch. Wasn’t told it was a pullout. Very uncomfortable. Parking lot was trash and damaged!
Stayed 2 nights in Mar 2024
Response from Jennifer on Apr 12, 2024
I'm sorry to hear your experience did not meet your expectations. Our rooms only have a maximum of 2 beds and a pull out couch. I will share your feedback with the appropriate departments as we all work hard to provide a great experience for our guests. We hope that you will give us another opportunity the next time you're in the area.

10/10 Excellent

Eduardo, Spring Branch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on Mar 29, 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

8/10 Good

Charis

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds, clean rooms and quiet. Couldn’t ask for more!
Stayed 3 nights in Mar 2024
Response from Jennifer on Apr 12, 2024
Thank you for staying with us!

10/10 Excellent

Shirley

Traveled with partner
Liked: Cleanliness, staff & service
Rooms were clean. Some things were quite old. Chair in our room was very dirty. Breakfast was excellent.
Stayed 1 night in Mar 2024
Response from Jennifer on Apr 12, 2024
Thank you for staying with us!

10/10 Excellent

Steven

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean affordable room. Close to three restaurants. Free continental breakfast.
Stayed 1 night in Mar 2024
Response from Jennifer on Apr 12, 2024
Thank you for staying with us!

6/10 Okay

Linda

Stayed 2 nights in Mar 2024
Response from Jennifer on Apr 12, 2024
I'm sorry to hear your stay was not more enjoyable. Please reach out to us if there's anything we can do.

8/10 Good

Ben

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Liz on Mar 14, 2024
Thank you for taking the time to rate our hotel. We hope you enjoyed your stay and will be back to see us again!

8/10 Good

Danette

Disliked: Cleanliness, property conditions & facilities
The bed in my room and pillows were comfy. The shower had missing pieces in the tile. The lobby felt like a cheap motel, the dining area wasn't large enough for the guests wanting to eat, the food was not cooked well, the serving layout was poor at best, and the door opening to the outside kept the area and the food cold, the juice tasted watered down. Pot holes in the parking area
Stayed 1 night in Mar 2024
Response from Liz on Mar 14, 2024
Thank you for reviewing our property. We are sorry to hear that you were not pleased with our lobby. Unfortunately the building was originally built in 1985 and is shaped like an octagon. Many updates have been made since then including having the carpet replaced just one month ago. Short of tearing the building down, we have no ability to change our lobby layout. Our breakfast offerings are served in a steam table which is checked every hour and kept to temperature, hot food items are also temperature checked before being served. We recently had our lot striped and it was also resurfaced just 2 years ago. We have no existing potholes although there are some in the Village Inn parking lot next door. We have reached out to them regarding your concerns and we hope this will give them an extra push to remedy this. Thank you for sharing with us, we will continue to strive to improve.

10/10 Excellent

Carol, Montrose

Business traveler, Traveled with partner
Liked: Amenities
Very nice hotel!
Stayed 1 night in Mar 2024
Response from Liz on Mar 14, 2024
Thank you for your high rating! We'd love to have you stay with us again.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
was great
Stayed 2 nights in Mar 2024
Response from Liz on Mar 14, 2024
Thank you for your fantastic review, we appreciate your business. Hope to see you next time you are in the area.

8/10 Good

Pamela, LaFayette

Liked: Cleanliness, staff & service, property conditions & facilities
Good night sleep. Construction going on
Stayed 1 night in Mar 2024
Response from FOM on Mar 10, 2024
We are glad you had a good night sleep. Thank you for your score. Sorry we are close to some construction, but we will have another great restaurant next time you come through.

8/10 Good

Melinda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is very dated. The room was clean but dated. The staff was excellent.
Stayed 1 night in Feb 2024
Response from FOM on Mar 6, 2024
We appreciate your choice to stay with us and for sharing your thoughts through a 4/5 rating. Your feedback is important to us, and we're glad you had a good experience. If there are specific areas where you feel we could enhance your stay in the future, we'd love to hear your insights. We hope to have the pleasure of welcoming you back for a 5-star experience.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on Mar 6, 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from FOM on Mar 6, 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

8/10 Good

Jeremy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was pretty decent. Good breakfast.
Stayed 6 nights in Feb 2024
Response from FOM on Mar 6, 2024
Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent.
Stayed 1 night in Feb 2024
Response from FOM on Mar 5, 2024
Thank you for your feedback. I'm glad to hear that we did a good job. See you next time you come to town.