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Opiniones de Hilton Garden Inn Colorado Springs

3 out of 5
Hilton Garden Inn Colorado Springs
1810 Briargate Pkwy, Colorado Springs, CO

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 382 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 319 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 158 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 85 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 56 de 1000 opiniones" "

8.6/10

Limpieza

8.2/10

Servicio y personal

7.2/10

Servicios

8.0/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Rosa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo muy organizado y lo mejor
Se hospedó 2 noches en octubre de 2023
Respuesta de Shereeda - Front Office Supervisor, el 16 oct. 2023
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

6/10 Aceptable

Patricia

Se hospedó 1 noche en agosto de 2023
Respuesta de Shereeda - Front Office Supervisor, el 9 oct. 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

8/10 Bueno

Gwendolyne

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
no mention was made of the hotel undergoing construction when booking. parking availability is an issue as well. staff are very courteous and congenial.
Se hospedó 4 noches en mayo de 2024
Respuesta de Shereeda - Front Office Supervisor, el 12 may. 2024
Thank you for taking a moment to share your experience. I am happy you received the service that you deserve from our staff. I am however disappointed that the stay was less than ideal due to renovations and the unavailability of adequate parking. We do hope that you will give us another opportunity to share a more positive experience, by staying with us again in the future, as our goal is to always make your stay better and brighter.

10/10 Excelente

Pamela, Trinidad

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The staff and location and bed have all been wonderful. The renovation is much more intense than we realized, but you accommodated us so well that we have been quite pleased. Thank you for everything!
Se hospedó 1 noche en abril de 2024
Respuesta de Shereeda - Front Office Supervisor, el 28 abr. 2024
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future once renovations have concluded, as our goal is to make your stay better and brighter, always!

8/10 Bueno

Raelene

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The property was nice and convenient, but two items that we might suggest. 1. with the new flooring in the units the foot noise above was very loud. 2. Because you didn't have a business center available I could not print our boarding pass and the gal at the desk said she could not print from her computer. The Kitchen staff was awesome!!
Se hospedó 2 noches en abril de 2024
Respuesta de Shereeda - Front Office Supervisor, el 25 abr. 2024
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking. I am however very sorry for the inconveniences experienced. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

6/10 Aceptable

Waylon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property is in a state of remodel, yet is in good overall condition. The staff was pleasant. I reserved a king, was told they didn't have any left so was put in a double. Nothing offered for that. I pre-paid for breakfast, was told that was for continental only and didnt include heated items. The cook was taking a smoke break for about 15 minutes. I want to reiterate, the staff were all polite. It is the execution of this Hilton that fails. Stay in another hotel for the same or less and get a better experience and probably a good free breakfast.
Respuesta de Shereeda - Front Office Supervisor, el 13 abr. 2024
Thank you for the feedback. We are very sorry your experience did not offer you the quality of service you deserve, and that your expectations were not met. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

10/10 Excelente

Ken

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Shereeda - Front Office Supervisor, el 13 mar. 2024
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter.

10/10 Excelente

Deepmala

Se hospedó 1 noche en marzo de 2024
Respuesta de Shereeda - Front Office Supervisor, el 30 mar. 2024
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter.

8/10 Bueno

Patrick

Viaje familiar
Le gustó: Limpieza y servicio y personal
Decent place to stay. Water heater was down so we had cold showers. Staff was very nice.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Shereeda - Front Office Supervisor, el 28 feb. 2024
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking, and you received the service that you deserve. I am however very sorry for the inconveniences experienced. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

8/10 Bueno

Jeanine

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Renovation
An older property under renovation. Some services are discontinued or suspended. The room and bed we’re comfortable.
Se hospedó 1 noche en febrero de 2024
Respuesta de Shereeda - Front Office Supervisor, el 6 feb. 2024
Thank you for staying with us. We sincerely appreciate your feedback. We look forward to hosting you again in the future once renovations have concluded.

6/10 Aceptable

Jerah, Mosca

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Shereeda - Front Office Supervisor, el 6 feb. 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter.

10/10 Excelente

Phuong, Houston

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff: Great! Very nice and it was very easy to communicate to the staff any issues/concerns I have. Room: It was big and clean! Location: It was right across the street from Promenade Shops At Briargate so that was nice. Also, it was close to major streets and such, so the ubers I got didn't have any trouble getting to the locations I needed to go.
Se hospedó 1 noche en enero de 2024
Respuesta de Shereeda - Front Office Supervisor, el 25 abr. 2024
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

2/10 Terrible

Lana

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awful
We tried to eat in the restaurant and there was one lady working. She was wearing ear buds and didn't even notice us or respond when we greeted her. She dropped the "menu" on the table and then disappeared. We went elsewhere to eat. No courtesy or politeness. Beds were super hard, no extra blankets, shower sprayed all over the floor.
Se hospedó 1 noche en enero de 2024
Respuesta de Shereeda - Front Office Supervisor, el 27 ene. 2024
Thank you for the feedback. We are very sorry your experience did not offer you the quality of service you deserve, and that your expectations were not met. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

8/10 Bueno

Meg

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Under renovation and needs it desperately! Will be great once completed.
Se hospedó 1 noche en enero de 2024
Respuesta de Shereeda - Front Office Supervisor, el 16 ene. 2024
Thank you for staying with us. We sincerely appreciate your feedback. We look forward to hosting you again in the future once renovations have concluded.

4/10 Malo

Thomas

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Hotel is undergoing a renovation. I'd avoid until then. Common areas are nice, but the room was dated and not great.
Se hospedó 1 noche en enero de 2024
Respuesta de Shereeda - Front Office Supervisor, el 15 ene. 2024
Thank you for staying with us. We sincerely appreciate your feedback. We're however truly disappointed however that your time with us was less than ideal and for the inconveniences experienced. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future once renovations have concluded.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good
Good stay
Se hospedó 1 noche en diciembre de 2023
Respuesta de Shereeda - Front Office Supervisor, el 15 ene. 2024
Thank you for staying with us. I am happy you found the stay to your liking. We look forward to welcoming you back to our hotel in the future.

4/10 Malo

Sarah

Viaje de negocios
No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Shereeda - Front Office Supervisor, el 15 ene. 2024
Thank you for taking a moment to share your experience. We're however truly disappointed that your time with us was less than ideal. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future.

10/10 Excelente

Nyla

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best sleep!
Rooms very clean, beds were comfortable, and different sized pillows made for a great nights sleep!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Shereeda - Front Office Supervisor, el 23 nov. 2023
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the restful sleep you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Shereeda - Front Office Supervisor, el 20 nov. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Did it's job. Daughter was having surgery at Children's the next morning so we needed something close. Cleanliness and upkeep could use some work. Pool was freezing with the a/c running. Staff was very friendly.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Shereeda - Front Office Supervisor, el 11 nov. 2023
Thank you for taking the time to share your experience. I am delighted you received the service that you deserve. I am however so very sorry that you found the room and our facilities unacceptable and not cleaned to the Hilton standards. Our team works very hard to keep every room clean as we strive to exceed expectations every day, however we missed the mark. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly with our team. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

8/10 Bueno

Hayley

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Great views
The hotel was very nice and staff was friendly. Some sticky stains were left on the night stand when we arrived. And the drain stopper for the bathtub didn’t work. Tv was a bit difficult to turn on. Possible batteries going dead on remote. Easy access to shopping and views were great
Se hospedó 2 noches en noviembre de 2023
Respuesta de Shereeda - Front Office Supervisor, el 5 nov. 2023
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking, and you received the service that you deserve. I am however very sorry for the inconveniences experienced and that we missed the mark on cleaning. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future, as our goal is to make your stay better and brighter.

10/10 Excelente

Tina

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great
Se hospedó 7 noches en octubre de 2023
Respuesta de Shereeda - Front Office Supervisor, el 16 oct. 2023
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

10/10 Excelente

deidre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
GREAT TIME!
Se hospedó 2 noches en octubre de 2023
Respuesta de Shereeda - Front Office Supervisor, el 14 oct. 2023
Thank you for taking a moment to share your experience. I am delighted you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future, as our goal is to make your stay better and brighter, always!

10/10 Excelente

Ann Eugenia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff are so wonderful. My daughter got sick and they were wonderful ordering late checkout, extra clean towels and free ginger ale from the kitchen. Everyone was so sweet and helpful.
Se hospedó 2 noches en octubre de 2023
Respuesta de Shereeda - Front Office Supervisor, el 9 oct. 2023
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking, and you received the service that you deserve. We are however very sorry that your daughter fell ill during her visit. We look forward to welcoming you back to our hotel in the future, as we hope to make each stay better and brighter always!

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Shereeda - Front Office Supervisor, el 9 oct. 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Communication Difficult
Facilities are nice enough, but it is difficult to contact the staff by phone. We accidently left a telephone charge cord, and it took several attempts to contact them. When a call finally went through we were told that they would call if the charger was found. Never heard back
Se hospedó 1 noche en septiembre de 2023
Respuesta de Shereeda - Front Office Supervisor, el 9 oct. 2023
Thank you for staying with us. We sincerely appreciate your feedback, and we are very sorry for the inconveniences experienced by the delays in making contact. I am however happy to hear that everything else went well. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future.

4/10 Malo

PATRICK

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was very dark, no matter if you turned all the lights on ,, no place for two people to seat other then using the chair from the desk, The hall way had missing ceiling, guess there was a water leak from the upper unit, fixed the leak but didn’t bother to fix the ceilings below. I think they spent more money on the entrance and the reception area, and then ran out of money on the rooms
Se hospedó 2 noches en septiembre de 2023
Respuesta de Shereeda - Front Office Supervisor, el 9 oct. 2023
Thank you for taking the time to share your experience. We sincerely appreciate your feedback, and we’re so very sorry that our facilities did not meet the Hilton standards nor your expectations. Your feedback will be shared with management. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by considering staying with us again in the future.

8/10 Bueno

juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Shereeda - Front Office Supervisor, el 9 oct. 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Roger

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Shereeda - Front Office Supervisor, el 9 oct. 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

10/10 Excelente

Patrick

Se hospedó 1 noche en agosto de 2023
Respuesta de Shereeda - Front Office Supervisor, el 9 oct. 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

6/10 Aceptable

Al, Kerman

Se hospedó 1 noche en agosto de 2023
Respuesta de Shereeda - Front Office Supervisor, el 9 oct. 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

8/10 Bueno

Charles

Viaje en pareja, Viaje familiar
Le gustó: Servicios
Great service, great chef and front desk.
Se hospedó 3 noches en agosto de 2023
Respuesta de Shereeda - Front Office Supervisor, el 9 oct. 2023
Thank you for taking a moment to share your experience. I am happy you found the stay to your liking, and you received the service that you deserve. We look forward to welcoming you back to our hotel in the future.

6/10 Aceptable

Ashley

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The mini fridge didn’t work when we first got there. Took a few hours for it to finally work. The elevator was out. This app telling us that it was sound proof, but it wasn’t. We heard our neighbor snoring and then talking on the phone for 1 hour while we was trying to sleep. We won’t be staying here ever again.
Se hospedó 2 noches en agosto de 2023
Respuesta de Shereeda - Front Office Supervisor, el 9 oct. 2023
Thank you for taking the time to share your experience. We sincerely appreciate your feedback, and we’re so very sorry that our facilities did not meet the Hilton standards nor your expectations. Your feedback will be shared with management. We're truly disappointed that your time with us was less than ideal, this is certainly not the lasting impression we wish to leave with our valued guests. We do hope that you will give us another opportunity to share a more positive experience, by reconsidering staying with us again in the future.

10/10 Excelente

Adriana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Salt water pool. Great shopping within walking distance and fun bar.
Se hospedó 1 noche en julio de 2023
Respuesta de Shereeda - Front Office Supervisor, el 9 oct. 2023
Thank you for staying with us. We look forward to welcoming you back to our hotel in the future.

8/10 Bueno

Steve, Spring Hill

Viaje en pareja
Le gustó: Limpieza y servicios
Staff at breakfast very good.
Se hospedó 6 noches en julio de 2023

10/10 Excelente

Kameron

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really enjoyed our visit and this hotel was exactly what we were expecting it would be!
Se hospedó 2 noches en julio de 2023

10/10 Excelente

L. Marlene

Se hospedó 1 noche en julio de 2023

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
So so
The hotel was nice but could tell it was older. In the pool area, the ceiling was falling apart and the elevator door didn't seem to close all the way before going. For the price you are paying, breakfast SHOULD be included, but it's not.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

4/10 Malo

Rose

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en julio de 2023

4/10 Malo

Jonalyn

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The lady in the kitchen was so rude!
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Ray

Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Angie

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Patricia

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The rooms are in need of updating, especially for the price. The air conditioning units must be the original ones in the building. Very dirty, old, and loud. No fans or windows in the bathrooms.
Se hospedó 4 noches en julio de 2023

10/10 Excelente

Stephanie

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Stephanie

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Ann M.

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en junio de 2023

8/10 Bueno

Mikel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Tina, Oviedo

Se hospedó 3 noches en junio de 2023

4/10 Malo

Jennifer

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Hilton has the policy that you request a cleaning, it doesn’t happen daily. We had to request three times before our room was cleaned because housekeeping was too busy?!? So our room was cleaned once in a 6night stay, and even then our carpet was not vacuumed. Fitness center had 2 of 5 machines broken. Convenient location but second rate facility and not what we have experienced at other Hilton properties. Site needs a thorough cleaning and updates
Se hospedó 6 noches en junio de 2023