Citadel Tours

Supposedly a 4 star hotel, however, once I was in my room I noticed the floors where dirty and hairs were stuck to the wall around the shower which was disgusting. The room was far too hot with no way to cool it down which made it difficult to sleep and relax. Tea and coffee was provided, however there was no kettle! I was told to ring reception each time to request a cup of hot water to enjoy a tea or coffee. They clearly can’t be bothered to buy new kettles for the rooms which are missing them. After my first full day in Bucharest I arrived back to my room to find men’s hair all over the bathroom floor which I found not on my disgusting but disturbing as well, the cleaning team need some training as this is clearly acceptable to them. I showed the receptionist who was obviously disgusted as well and she requested it to be cleaned the next day. Obviously, no one checks the cleanliness or work of the cleaners before guests arrive - you arrive and then have to ask them to clean the room (you would think it would already be clean). For a four star hotel I was really disappointed and wish I’d stayed somewhere else.

Great service and nice selection for breakfast. I will definitely visit again

very nice people, very clean hotel, very comfortable