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Reviews of Quality Inn & Suites Cincinnati Downtown

2.5 out of 5
Quality Inn & Suites Cincinnati Downtown
800 W 8th St, Cincinnati, OH

Reviews

6.6
Rating 10 - Excellent. 230 out of 1005 reviews" "
Rating 8 - Good. 253 out of 1005 reviews" "
Rating 6 - Okay. 241 out of 1005 reviews" "
Rating 4 - Poor. 135 out of 1005 reviews" "
Rating 2 - Terrible. 146 out of 1005 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Mercedes

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
More like a Motel
Stayed 3 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Cxxx
Stayed 3 nights in May 2024

10/10 Excellent

Stacie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a stop on our way more south, was easy to get to off the highway and quick simple check in. Staff were helpful and kind.
Stayed 1 night in May 2024
Response from surjit on May 23, 2024
Dear Stacie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel near to highway+ staff helpful and kind besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Christopher

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Estaba toda la habitación sucia y no la limpiaron, las ventanas llenas de polvo y tenia mal olor la habitación
Stayed 2 nights in May 2024
Response from surjit on May 22, 2024
Dear Christopher, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as dirty room, dusty windows and smell.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Poor

MICHELLE

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedsheets are stained and smelly. The carpet appears very old with strong odor. The bathroom walls are stained. NOT recommended!
Stayed 2 nights in May 2024
Response from surjit on May 21, 2024
Dear Michelle, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as stained bedsheets, strong odour.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It did what it was supposed to do and provided a convenient spot near downtown to stay in. Nothing less than what was advertised. Staff was friendly and understanding.
Stayed 7 nights in May 2024
Response from surjit on May 21, 2024
Dear Jesse , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with friendly and understanding staff. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from surjit on May 22, 2024
Dear Edwin , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice experience and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Dennis

My room wreaked of pot, I called the desk to report it. They said they would mark it down, no attempt to come spray or anything else.
Stayed 1 night in May 2024
Response from surjit on May 20, 2024
Dear Dennis , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with high score 4/5. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as room wreaked of pot .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

TL

Traveled with partner
Liked: Amenities, property conditions & facilities
decent stay - clean room , comfy bed , good access to parking , covered parking , easy to find downtown - people hanging out in the garage area seemed odd
Stayed 1 night in Apr 2024
Response from surjit on May 17, 2024
Dear TL, Thank you for taking the time to complete our online survey regarding your recent DECENT stay at our hotel with clean room, comfy bed and accessible parking besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Precious

Disliked: Cleanliness, property conditions & facilities
We checked in and 30 minutes later checked out. They had people on the property doing drugs and the room was dirty and they had bedbugs. The room was already paid for and they charged me another 100 for reasons unknown. I checked out within 39 minutes of being there
Stayed 2 nights in May 2024
Response from surjit on May 16, 2024
Dear Precious, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as dirty room, bedbugs and unwanted activity in hotel.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from surjit on May 14, 2024
Dear Thomas, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and outdated. Not in a great area. Would never stay there again.
Stayed 1 night in May 2024
Response from surjit on May 13, 2024
Dear Thomas , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as dirty, outdated and location not ok. Pl note- hote is under renovation. We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Poor

Robert

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole property just didn’t seem safe but it was a very convenient location for our race downtown. It also had a horrible smell throughout the property. The thing I would give 5 stars to is the breakfast. They did a great job with that.
Stayed 2 nights in May 2024
Response from surjit on May 11, 2024
Dear Robert, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with convenient location and exceptional breakfast. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided for smell and safety to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Tom

Disliked: Cleanliness, amenities, property conditions & facilities
Conveniently located to get downtown or to U.C. campus or soccer stadium. It’s a bargain. But in sketchy area. Doesn’t feel safe even when in your car. Parking in garage attached and walking in can feel a bit scary. No restaurants nearby. Used to be a restaurant/bar inside hotel but it went out of business about 3 years ago, according to desk clerk (when asked April 2024). Hallways and room were OK. Decent bed. Noisy because there’s Interstate 75 right outside your window. That probably was not there when they built the place in 1964 — a year before I was born. Doesn’t look that old. Decent free breakfast that included a few hot items — waffle, eggs, and sausage. I’d go again when budget tight and going alone. -Tom
Stayed 1 night in Apr 2024
Response from surjit on May 8, 2024
Dear Tom, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with convenient location, decent bed and delcious breakfast. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided for safety and noise to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Poor

Kathleen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The door didn’t lock. Lots of sketchy people hanging around in parking garage. I didn’t feel safe
Stayed 2 nights in May 2024
Response from surjit on May 7, 2024
Dear Kathleen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as door didnot lock, felt unsafe. We have adequate security..We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Annette

Traveled with family
Liked: Cleanliness, staff & service
Check in was fairly quick. I personally don't like to stay at properties that put an actual $100 charge on your card for incidentals.
Stayed 1 night in May 2024
Response from surjit on May 6, 2024
Dear Annette, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with quick check in. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager100 deposit is fully refundable on departure. Normally it takes 3 to 5 days for credit

2/10 Terrible

Laura

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Lame; nothing “quality” about it Just a cheap hotel Never again
Stayed 4 nights in Apr 2024
Response from surjit on May 4, 2024
Dear Laura, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great price. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as did not like stay and quality .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Gahad, Dearborn

Disliked: Amenities, property conditions & facilities
A lot of homeless people there. The pool is closed
Stayed 1 night in Apr 2024
Response from surjit on Apr 30, 2024
Dear Gahad, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as homeless and closed pool .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Deadbolt was missing on door when I arrived, hairdryer did not work and caught fire. Very scary parking garage with no gate, feels dated and unsafe
Stayed 1 night in Apr 2024
Response from surjit on Apr 29, 2024
Dear John, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as deadbolt missing on door, hairdryer did not work, felt unsafe in parking .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Lee

Traveled with partner
Liked: Staff & service, property conditions & facilities
The convenience to downtown , and the hywy. A little noisy because of the hyw.
Stayed 1 night in Apr 2024
Response from surjit on Apr 29, 2024
Dear Lee , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel convenient to downtown and highway besides high score 4/5. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Thomas

Stayed 1 night in Apr 2024
Response from surjit on May 19, 2024
Dear Thomas, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

June

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from surjit on Apr 28, 2024
Dear June, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and served the purpose, it was close to my grandchild. Graduation
Stayed 1 night in Apr 2024
Response from surjit on Apr 27, 2024
Dear Kim, Thank you for taking the time to complete our online survey regarding your recent stay at our CLEAN hotel which served complete purpose besides perfect score 5/5. Hopefully you had good interaction with grandchild. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

James, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from surjit on Apr 27, 2024
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with fantastic experience and high score 4/5 We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Kristen

Traveled with group
Disliked: Amenities
I only stayed here for one night and that was enough. The location was not in a good part of town and there were no places to eat nearby. The location was right off the thruway so it did get a bit noisy at night. The free breakfast wasn’t good but I guess you can’t expect much when it’s free.
Stayed 1 night in Apr 2024
Response from surjit on Apr 24, 2024
Dear Kristen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as issue with location, bit noisy, and breakfast not ok .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Mary

Stayed 1 night in Apr 2024
Response from surjit on May 12, 2024
Dear Mary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with fantastic experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Poor

Tracy

Disliked: Property conditions & facilities
The property is run down. The only working ice machine was on the fifth floor. We were with a group and planning to meet in the evenings at the bar. The bar is closed. The neighborhood did not feel safe. The positives : the room was clean and breakfast was good.
Stayed 2 nights in Apr 2024
Response from surjit on Apr 23, 2024
Dear Tracy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with clean room and good breakfast. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as ice machine did not work, closed bar, unsafe neighbourhood .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship ManagerPl note - hotel is under renovation and we have adequate security to take care of guests

6/10 Okay

Mary Ann

Disliked: Cleanliness, property conditions & facilities
Check in people nice but would never return to that property
Stayed 1 night in Apr 2024
Response from surjit on Apr 22, 2024
Dear Mary Ann, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice check in people. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Matt

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures made the facility look medium upscale, but the hotel itself was dirty. The sheets were stained, the walls were stained. The couch had rips in it, it was frankly disgusting.
Stayed 2 nights in Apr 2024
Response from surjit on Apr 21, 2024
Dear Matt, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as stained sheets and walls, souch with rips.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

TERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Everything acceptable
Stayed 1 night in Apr 2024
Response from surjit on Apr 20, 2024
Dear TERRY , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with highly acceptable experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Joojong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from surjit on Apr 19, 2024
Dear Joojong, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Arnold

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!!
Stayed 2 nights in Mar 2024
Response from surjit on Apr 17, 2024
Dear Arnold, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Melissa

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was terrified to see people carrying guns that were obviously very high. Someone tried to break into our room!
Stayed 3 nights in Apr 2024
Response from surjit on Apr 18, 2024
Dear Melissa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you felt unsafe while people carried guns. May we humbly submit that we have adequate security to provide safety to our guests..We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Kyrianna

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Had problems with the keys and there was even some point where we discovered that our door wasn’t locking even though we thought it was. I was charged an extra $150 for using my father’s card to pay for my room. I don’t plan on booking with Quality Inn and Suites anymore.
Stayed 3 nights in Apr 2024
Response from surjit on Apr 17, 2024
Dear Keryianna , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as problematic door key+ extra150 charged. we shall enquire and revert back with action..We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Ashlee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at this property twice now, and both times were a great experience. The parking is an attached parking garage, the staff is pleasant, check-in and check out are super quick and easy, and the rooms are very clean and smell fresh. We definitely plan to make this our go-to stay whenever we're in town.
Stayed 1 night in Apr 2024
Response from surjit on Apr 16, 2024
Dear Ashlee , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great experience, pleasant staff, prompt check in, clean and fresh smelling rooms besides perfect score 5/5.. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Tyler

Stayed 2 nights in Apr 2024
Response from surjit on May 5, 2024
Dear Tyler, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from surjit on Apr 16, 2024
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Poor

Jeanne

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from surjit on Apr 13, 2024
Dear Jeanne, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Andravius

Liked: Cleanliness, staff & service
It’s definitely A get what you pay for type of place but overall not bad at all
Stayed 1 night in Apr 2024
Response from surjit on Apr 16, 2024
Dear Andravius, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice experience- value for money besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Mark

Stayed 1 night in Apr 2024
Response from surjit on Apr 30, 2024
Dear Mark , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is super gross dirty rundown and sketchy don’t stay here
Stayed 2 nights in Apr 2024
Response from surjit on Apr 9, 2024
Dear Sarah , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you did not like cleanliness and felt sketchy area .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Janet

Traveled with family
Liked: Staff & service, amenities
The property is in a transit area. It doesn’t look safe but we had no issues.
Stayed 1 night in Apr 2024
Response from surjit on Apr 9, 2024
Dear Janet, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice experience and high score 4/5. While we are in transit area, yet walkable to downtown. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Claudia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are bus stops right next to the hotel that take you downtown for $2 a trip that were very convenient and easy to use.
Stayed 2 nights in Apr 2024
Response from surjit on Apr 8, 2024
Dear Claudia, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel- with convenient trip to downtown in bus besides high score 4/5. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The actual hotel and staff were great, the surrounding area not so much. Cincinnati felt the the Philadelphia of Ohio.
Stayed 1 night in Mar 2024
Response from surjit on Apr 2, 2024
Dear Joseph, Thank you for taking the time to complete our online survey regarding your recent stay at our GREAT hotel and staff besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Lori

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel is in a terrible part of Cincinnati. The room looked clean however when I woke up in morning I have several bug bits.
Stayed 1 night in Mar 2024
Response from surjit on Apr 2, 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you did not like location+ had bug bites . May I humbly submit that we have proper treatment against insects and pests. Still we shall enquire into your complaint with immediate action. We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy place
Stayed 1 night in Mar 2024
Response from surjit on Mar 29, 2024
Dear Samuel , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with cozy place besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Lacey

Liked: Cleanliness
Nice room, and decent breakfast, but horrible spot with the stuff across the street. Very loud.
Stayed 2 nights in Mar 2024
Response from surjit on Mar 26, 2024
Dear Lacey, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice room, decent breakfast besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided ,for street noise,to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

William, Wichita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to rest, decent room, and convenient. Staff was personable!
Stayed 1 night in Mar 2024
Response from surjit on Mar 29, 2024
Dear William, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with decent room, convenient location and professional staff besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Raquel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. Photos don't match AT ALL. Bed bugs. All the workers are on substances and do them right in front of you. The male coworkers will hit on you. The area is not safe at all. Nothing is within walking distance. No gym, no pool, bar is closed, elevators broken, "breakfast" isn't even real food.
Stayed 1 night in Mar 2024
Response from surjit on Mar 21, 2024
Dear Raquel, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you felt unsafe, bed bugs and broken elevators.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Poor

Rachel

Disliked: Cleanliness, property conditions & facilities
Vibes were bad…Smelled like cigarettes. Weird lighting. Not very clean. Fan broken. Weird old woman at check in. Paint coming off walls. Terrifying parking garage. Overall bad experience….
Response from surjit on Mar 20, 2024
Dear Rachel , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as smell and maintenance issues.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager