2/10 Terrible
Jake
Traveled with group
May 21, 2024
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was horrid. Dirty, dusty, musky, noisy, broken, in dire need of a total refurb.
We arrived at 10pm to find the hotel unstaffed, our key was simply left on the counter. We went up to our room, we had paid £135 for an upgrade to a 'Superior/King Room' and were given Room #2. I wanted to cry when I walked in. The room looked like a shabby nursing home. It stunk of dust/musk, had the most bizarre furnishings and decoration that made the place really unwelcoming, and looked NOTHING AT ALL like any of the photos listed on this add, which all show nice modern clean rooms; are they fake?
The bathroom was the real horror story. Broken flood tiles, exposed pipes, creepy tiled steps up to a bath (which was a deathtrap, broken non-matching taps, and a shower that didn't work properly (you had to have both bath and shower on).
The lighting in both bathroom and bedroom was garish and white, no mood or ambience at all.
The room was stifling hot despite it being a mere 18º outside, no air con or fan provided. We opened the bedroom windows but the roar of traffic from the M4 was horrendous. The heavy centuries-old dusty curtains also let in no breeze at all; yet they could not be left open as there were flood-lights on all night right outside the window.
It really was a house of horrors, and completely fraudulent given the images of an entirely different hotel that they have posted on this website. Ruined our holiday. Will be seeking damages. AVOID.