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Reviews of Thompson Chicago, by Hyatt

4.5 out of 5
Thompson Chicago, by Hyatt
21 East Bellevue, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 701 out of 1003 reviews" "
Rating 8 - Good. 168 out of 1003 reviews" "
Rating 6 - Okay. 69 out of 1003 reviews" "
Rating 4 - Poor. 33 out of 1003 reviews" "
Rating 2 - Terrible. 32 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

DORESA

Liked: Cleanliness
Gret
Stayed 2 nights in May 2024

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024
Response from Thompson Hotel on May 15, 2024
Thank you for staying with us! we appreciate your 5 star rating!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, located downtown.
Stayed 3 nights in Feb 2024
Response from Thompson Hotel Front desk on May 15, 2024
Thank you for staying with us. We appreciate your 5 star rating!

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views. Walking distance to premium shopping, the Lake and Navy Pier, Lincoln Park zoo and pretty much every attraction you’d want to see PLUS
Stayed 3 nights in May 2024
Response from James on May 9, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

10/10 Excellent

mohsin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Thompson Hotel Front Desk on May 9, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff. Would definitely stay there again.
Stayed 4 nights in Apr 2024
Response from Thompson Hotel Front Desk on May 7, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Thompson Hotel Front Desk on May 7, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Denisse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had an amazing time at this hotel definitely would recommend staffing was incredible
Stayed 3 nights in Apr 2024
Response from Thompson Hotel Front Desk on May 7, 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Alissa Monae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a decent hotel. A few things I would note is that (not sure if this is on the website or not but I was unaware until I got there) for every night you stay there, a $150 hold is required. Secondly, a microwave is not provided, throughout our entire stay we needed to go to the lobby to request for our food to be heated up. Parking is provided but cost $75 for 12-24 hours. Other than that, very nice stay.
Stayed 3 nights in May 2024
Response from Thompson Hotel Front Desk on May 7, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

René

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only place to stay in the "viagara triangle" when visiting Chicago
Stayed 2 nights in Feb 2024
Response from Thompson Hotel Front Desk on May 4, 2024
Thank you for staying with us! We appreciate your positive feedback.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, the room was very clean & quiet we enjoyed our stay
Stayed 1 night in Apr 2024
Response from Thompson Hotel Front Desk on May 4, 2024
Thank you for staying with us! We appreciate your positive feedback.

10/10 Excellent

Cylse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from James on May 2, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Thompson Hotel Front desk on Apr 30, 2024
Thankyou for staying with us. We appreciate your feedback.

10/10 Excellent

Giorget

Stayed 3 nights in Apr 2024
Response from Thompson Hotel Front desk on Apr 30, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Raldy

Traveled with family
Liked: Cleanliness, amenities
Great place to stay
Stayed 3 nights in Apr 2024
Response from Irena on Apr 25, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and beautiful room. The restaurants nearby are also fantastic!
Stayed 3 nights in Mar 2024
Response from Irena on Apr 25, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Apr 2024
Response from Thompson Hotel Front desk on Apr 23, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Amy, Frontenac

Stayed 2 nights in Apr 2024
Response from Thompson Hotel Front desk on May 15, 2024
Thank you for staying with us. We appreciate your 5 star rating!

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great stay! It was close to everything. Loved it.
Stayed 3 nights in Mar 2024
Response from Thompson Hotel Front desk on Apr 23, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Erin

Stayed 3 nights in Apr 2024
Response from Thompson Hotel Front desk on May 15, 2024
Thank you for staying with us. We appreciate your 5 star rating!

8/10 Good

Guerino

Traveled with group
Liked: Cleanliness, staff & service
Under renovations so unfortunately no bar. Great location.
Stayed 2 nights in Apr 2024
Response from Irena on Apr 21, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel…. Nice room and great bathroom with shower. Well located.
Stayed 3 nights in Apr 2024
Response from Irena on Apr 21, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

8/10 Good

Jake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty views of the city. Close to shopping and a nice area of Chicago. The staff was great slight delays but they were willing to make up for it. Overall a great hotel and area to stay I’d recommend to anyone.
Stayed 3 nights in Apr 2024
Response from Irena on Apr 19, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

10/10 Excellent

Monika, Vancouver

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel's location is excellent, although it lacks parking facilities. It is worth mentioning that the hotel imposes a rather exorbitant fee of $75 for 24 hours of valet parking, which may not be the most convenient option for guests seeking quick access in and out of the premises. On a positive note, the room itself was pleasant and spacious. However, it is imperative that the overpriced snack bar and beverages be reconsidered. While there is a gym within the hotel, there are numerous other options in the vicinity, albeit at a higher cost. The gym facilities seemed rather outdated, and unfortunately, the Peloton bike did not meet my expectations. Regrettably, when I attempted to seek assistance, the attendant appeared too engrossed in their phone to provide any help. On a more positive note, the valet personnel were exceptionally kind and amiable. In conclusion, while the hotel is satisfactory, it is unlikely that I would choose to stay there again.
Stayed 5 nights in Apr 2024
Response from Irena on Apr 18, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

10/10 Excellent

laura maria carrera garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 6 nights in Apr 2024
Response from Thompson Hotel Front desk on Apr 17, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. They messed up our room tho. Ordered two queen beds but got one king inside
Stayed 2 nights in Apr 2024
Response from Thompson Hotel Front desk on Apr 17, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Vanesa D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love it
Stayed 3 nights in Apr 2024
Response from Irena on Apr 16, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

6/10 Okay

Jason, Brooklyn

Hotel charged additional deposit not.listed in their pricing disclosure info page on Expedia. Additionally, hotel has limited dining and bar options as it is under construction. Hotel hallways, elevators, and such have. Weathered appearance. Doors to rooms are beat up and paint chipped and such. Needs more routine maintenance in my opinion especially at this price point. Also, staff could have been a touch friendlier.
Stayed 2 nights in Apr 2024
Response from Irena on Apr 14, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

10/10 Excellent

Tauwana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was beautiful really nice hotel and location
Stayed 2 nights in Apr 2024
Response from Irena on Apr 14, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

10/10 Excellent

Kelli, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Irena on Apr 14, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

8/10 Good

Suky

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Thompson Hotel Front desk on Apr 10, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean comfortable bed
Stayed 3 nights in Mar 2024
Response from Irena on Apr 9, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Irena on Apr 9, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

10/10 Excellent

Desiree

Stayed 2 nights in Mar 2024
Response from Irena on Apr 27, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

6/10 Okay

Yelena

Traveled with family
Disliked: Amenities, property conditions & facilities
I didn’t like extra resort fees I was charged! After I had paid in full on Expedia! This hotel doesn’t offer any resort amenities! Not a swimming pool! Not even a restaurant!!!
Stayed 2 nights in Mar 2024
Response from Thompson Hotel Front desk on Apr 4, 2024
Thank you for your feedback.Thompson Hotel

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the views from our room and the valet in and out privileges was very good.
Stayed 4 nights in Mar 2024
Response from Thompson Hotel Front desk on Apr 4, 2024
Thank you for your feedbackThompson Hotel

10/10 Excellent

David Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the property was under renovations for their F&B offerings, it did not affect in any way shape or form the overall experience. Staff was very friendly and accommodating, facilities were in great shape even for a property that has age but is very well maintained. Decor was warm, inviting and eclectic. Rooms were of great size with top amenities and furnishings. Would definitely return.
Stayed 4 nights in Mar 2024
Response from Thompson Hotel Front desk on Apr 4, 2024
Thank you for your feedback.Thompson Hotel

4/10 Poor

Brody

Stayed 2 nights in Mar 2024
Response from Thompson Hotel Front desk on Apr 4, 2024
Thank you for your feedbackThompson Hotel

10/10 Excellent

Dawn, Coal City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Mar 2024
Response from Thompson Hotel Front desk on Apr 4, 2024
Thankyou for your feedback.Thompson Hotel

10/10 Excellent

ronny

Stayed 1 night in Mar 2024
Response from Thompson Hotel Front desk on Apr 20, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Yasicha, Rutherfordton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Staff was very nice. Our baby was sick and they helped wash items complimentary. Will stay again.
Stayed 3 nights in Mar 2024
Response from Irena on Mar 26, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

10/10 Excellent

Kayla, Grand Rapids

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendly, helpful staff! Wasn’t a fan of the pillows, but that’s minor. I would recommend this hotel.
Stayed 1 night in Mar 2024
Response from Irena on Mar 26, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in the perfect location. Service was great. Would definitely go back
Stayed 3 nights in Dec 2023
Response from Irena on Mar 26, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

10/10 Excellent

Christopher

Loved the room
Stayed 2 nights in Mar 2024
Response from Irena on Mar 26, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

2/10 Terrible

Kelsey

Traveled with group
Disliked: Amenities, property conditions & facilities
it was under construction the whole stay, very noisey, no bar, no restaurant, no accommodations
Stayed 2 nights in Mar 2024
Response from Thompson Hotel Front desk on Mar 20, 2024
Thank you for your feedback from your recent stay with us. We do apologize that your recent stay did not meet your expectations but we hope you will give us another try in the future.

8/10 Good

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Spacious room with nice sized bathroom attached and good sized walk in shower. Convenient location to mag mile and walking distance to a lot of attractions in the city.
Stayed 4 nights in Mar 2024
Response from Irena on Mar 18, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying at The Thompson Chicago, all the staff are amazing! Alex at the front desk is always friendly and informative.The hotel is my go to for a staycation in the city or the holidays when I have family in town. I stayed in Room 701, it needs some TLC! The top of the nozzle on the spray in the shower is missing, the sink is cracked and peeling and the mirror frame is chipped up. The sectional has a few very noticeable stains on it and there’s noticeable scoff marks on the walls.
Stayed 1 night in Mar 2024
Response from Irena on Mar 16, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.

10/10 Excellent

FRANCES, TOPEKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Thompson Hotel Front desk on Mar 16, 2024
Thank you for your positive ratingThompson Hotel

10/10 Excellent

Suzanne

Stayed 1 night in Mar 2024
Response from Irena on Mar 31, 2024
We are pleased that you enjoyed your stay with us at the Thompson Hotel. We appreciate your feedback and hope you visit us again soon in the future.