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Sonesta ES Suites Chicago - Lombard

3.0 star property
Lombard hotel in Highland Hills with 24-hour fitness center and business center

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July 2024

Photo gallery for Sonesta ES Suites Chicago - Lombard

Desk, laptop workspace, iron/ironing board, free cribs/infant beds
BBQ/picnic area
Exterior
Suite, 2 Bedrooms, Fireplace (Loft) | Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Reviews
8.4

Very good

Popular amenities

  • HousekeepingHousekeepingHousekeeping
  • Parking includedParking includedParking included
  • KitchenKitchenKitchen
  • Pet friendlyPet friendlyPet friendly
  • GymGymGym
  • LaundryLaundryLaundry

Explore the area

Map
2001 S Highland Avenue, Lombard, IL, 60148
  • Popular LocationYorktown Shopping Center8 min walk
  • Popular LocationMorton Arboretum8 min drive
  • Popular LocationCollege of Dupage8 min drive
  • AirportChicago, IL (ORD-O'Hare Intl.)25 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

I really liked that place, I just wish the service was a little better but other than that! Everything was amazing!
Keshanna
Jan 27, 2024
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Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility/Hearing - Roll-In Shower)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Studio Suite, 1 Queen Bed, Accessible (Mobility/Hearing - Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Fireplace (Loft)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Suite, 2 Bedrooms, Fireplace (Loft)

8/10 Very Good

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 760 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Studio Suite, 1 King Bed

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Studio Suite, 1 King Bed

8.8/10 Excellent

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 448 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible, Bathtub (Mobility/Hearing Accessible)

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Studio Suite, 1 Queen Bed, Accessible, Bathtub (Mobility/Hearing Accessible)

10/10 Exceptional

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Lobby
SureStay Plus Hotel by Best Western Chicago Lombard
Breakfast included
Parking included
Free WiFi
Air conditioning
8.8 out of 10, Excellent, (1561)
The price is $81
$90 total
includes taxes & fees
Jun 9 - Jun 10
SureStay Plus Hotel by Best Western Chicago Lombard

About the neighborhood

Lombard

Sonesta ES Suites Chicago - Lombard is located in Highland Hills, a neighborhood in Lombard, and is in a shopping district. Morton Arboretum and College of Dupage are two other places to visit that come recommended.
Visit our Lombard travel guideOpens in a new window

What's nearby

  • Yorktown Shopping Center - 8 min walk
  • Oakbrook Center Mall - 6 min drive
  • Morton Arboretum - 8 min drive
  • College of Dupage - 8 min drive
  • Wheaton College - 10 min drive

Getting around

  • Lombard Station - 6 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 25 min drive

Restaurants

  • ‪Food Court - Yorktown Center - ‬12 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Miller's Ale House - Chicago Lombard - ‬3 min drive
  • ‪The Patio - ‬15 min walk
  • ‪Harry Caray's Italian Steakhouse - ‬13 min walk

About this property

Sonesta ES Suites Chicago - Lombard

Hotel near Morton Arboretum
Located close to College of Dupage and Wheaton College, Sonesta ES Suites Chicago - Lombard provides a free manager's reception, a playground, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as a fireplace in the lobby and a 24-hour gym.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • A TV in the lobby, a 24-hour front desk, and a front-desk safe
  • Luggage storage, a vending machine, and barbecue grills
  • Guest reviews say good things about the helpful staff and location
Room features
All 144 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like separate sitting areas and separate dining areas. Guests reviews say good things about the clean rooms at the property.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with premium channels
  • Separate sitting areas, separate dining areas, and kitchens

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Playground
  • TV in common areas

Family friendly

  • Free crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Playground
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1987
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Christmas Day:
  • Business center
  • Front desk

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per week
Service animals are welcome, and are exempt from fees
2 total (up to 30 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per pet, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Residence Inn Marriott Hotel Lombard Chicago
Residence Inn Marriott Chicago Lombard Hotel
Residence Inn Marriott Chicago Lombard
Sonesta ES Suites Chicago Lombard Hotel
Sonesta ES Suites Chicago Lombard
Sonesta ES Suites Chicago - Lombard Hotel
Sonesta ES Suites Chicago - Lombard Lombard
Sonesta ES Suites Chicago - Lombard Hotel Lombard

Frequently asked questions

Is Sonesta ES Suites Chicago - Lombard pet-friendly?

Yes, Sonesta ES Suites Chicago - Lombard allows pets (limit 2 total) with a maximum weight of up to 30 lbs per pet. There's a fee of USD 75 per pet, per week. Service animals are exempt from fees.

How much is parking at Sonesta ES Suites Chicago - Lombard?

Self parking is free at this property.

What time is check-in at Sonesta ES Suites Chicago - Lombard?

Check-in start time: 4 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Sonesta ES Suites Chicago - Lombard?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Sonesta ES Suites Chicago - Lombard located?

Located in Highland Hills, this hotel is within 6 mi (10 km) of Morton Arboretum, College of Dupage, and Wheaton College. French Market and Riverwalk are also within 12 mi (20 km).

Reviews

8.4

Very Good

Rating 10 - Excellent. 584 out of 1001 reviews" "
Rating 8 - Good. 214 out of 1001 reviews" "
Rating 6 - Okay. 70 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 72 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Keshanna

Traveled with family
Liked: Cleanliness, property conditions & facilities
I really liked that place, I just wish the service was a little better but other than that! Everything was amazing!
Stayed 2 nights in Jan 2024

2/10 Terrible

Nikki, Dolton

Disliked: Staff & service
Property accepted my booking but failed to advise that theyvare tuening the properrt into apartmenta and my booking was pretty much non-existent. Glad I paid thru paypal. Overall a major headache, disappointment and unnecessary dramatic situation that took too long to resolve. I ended up booking with Embassy Suites directly. I only picked Sonesta because i had a good experience with this property before. However, they should not be a cepting bookinga that they can not honor, especially if the property is being converted from suites to apartments.
Stayed 2 nights in Jan 2024

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst all time , do not stay here !!
This was the worst ever. I get there and I have to call # and wait outside for someone to open door for check in. I’m checking in and the lady says, we don’t have any services, I’m the only one here, there will be no housekeeping anything. Whatever, I go to my suite and there are dirty towels on floor, again whatever, so I decide to go and buy a few things, I notice the door did not lock, someone had taped the lock so door would stay open, do I call upfront and she says just take it off. Weird, I leave and I comeback to find roof smelling like pot and mud marks all over the floor. I’m like ??? I call and they out me in another suite, no dish soap, no towels, no glasses, nothing, I went out and brought everything, pans to cook, sponge to wash dishes, they had a roll of toilet paper in kleenex dispenser, I stood there 7 days, was visiting family. There was no wifi for 5 days, had to use my hotspot, I called upfront and they gave me a 1800 #, called 8 times, while there various days, opened up trouble tickets, never once got a call back like they said they would. When someone went into my suite 1st day, she offered a comp night, funny I never seen in, typical of how this stay was, I have text back and forth where they never even responded, I would never ever stay or recommend this place, there was yelling outside, arguments, trash bins would not get emptied. I don’t write reviews, but this experience was the worst, spent a lot of many to stay in this unsafe dump !!
Nice sheets, burned
Measuring cup, really ??
No dish soap
No hand soap, nothing !!
Stayed 6 nights in Dec 2023

2/10 Terrible

Angela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruined Christmas
The hotel doesnt exist. Showed up and it was being converted to apartment buildings. Need to find new place for our family christmas
Stayed 2 nights in Jan 2024

2/10 Terrible

Rogi

Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Vanessa

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Miranda

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is NOT a hotel. And it is dirty. No staff
Stayed 2 nights in Dec 2023

2/10 Terrible

Nia

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Stephanie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees at this property are a waste of space. Reached out to corporate and never got a call back. Literally have nothing positive to say. Don’t waste money booking here

10/10 Excellent

jalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Glenn

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Many of the reviews are over critical in my opinion. No doubt this property needs work but their business model is changing so things you would expect from hotel service is no longer in their wheelhouse. Overall I give it an okay.
Stayed 1 night in Dec 2023

2/10 Terrible

Enrique

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the most disgusting place I have ever seen. I had my wife and kid with me and we instantly walked out and went to a different hotel. They didn’t want to give me a refund either even though I did not stay in. The bed had no sheets, pillows where yellow, the shower had no curtain, the kitchen was so nasty and dirty, the toilet had poop stains all over and there was barely any toilet paper. DO NOT GO HERE AND WASTE YOUR TIME AND MONEY.
Stayed 1 night in Nov 2023

4/10 Poor

Lindsay

Disliked: Cleanliness, staff & service
don't stay here!!
Stayed 2 nights in Nov 2023

2/10 Terrible

Linda

Stayed 3 nights in Nov 2023

2/10 Terrible

Tamika

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel use to be nice . Now they are converting to apartment complexes and the place is Reagan’s. My room was not cleaned from whoever previously were there. I called the staff and asked for another room and she told me your only option is to get a refund and check out. LIKE IS THIS HOW YOU TREAT YOUR GUEST? the door didn’t completely lock or anything in the nature. This was the worse stay. Paying almost $700 for a room with service like this should be against the law!
Stayed 2 nights in Nov 2023

8/10 Good

Whitney

Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service
Not so good experience
We were in town for business. When getting to the hotel there a note on door saying hours are Monday thru Friday 8 to 4. If checking in after hours please call a number. We called the number & the lady that answered was very nice & friendly. There were three of us & the room was for 4 people. There were no extra blankets, towels items for the kitchen. We called the number again & someone else answered & said that’s not our problem our hours are only Monday through Friday 8 to 4. Plus they didn’t mention when making reservation that they were now apartments.
Stayed 2 nights in Nov 2023

2/10 Terrible

Traci

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
oops! Not really a hotel
Warning. This property is transitioning out of the hotel business to become an apartment complex. The property needs to be taken off hotels.com. They no longer have breakfast or bathroom products or cleaning like a hotel. Even if they are going to do a hotel reservation, they want a 7-night minimum.
Stayed 3 nights in Nov 2023

4/10 Poor

Jayden, West Vancouver

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness
The property has been converted to apartment suites and is not primarily a hotel anymore. I had booked 3 weeks before my stay and had other communications with the property during those weeks, and yet, nobody mentioned this change to me. They reached out with a phone call to me on the day I was scheduled to arrive at the location and left me a voicemail, which I did not receive since I was travelling. For my actual stay, the suite was not as clean as I would expect. There were shoe prints on the entryway tiled floor, garbage from the previous guests still in the can under the sink, leftover cup noodle bits in the kitchen sink, a used bar of soap at the bathroom sink, bits of powdered soap(?) by the bathroom sink, no bath towels nor face towels, and a used towel of some sort hanging from the shower curtain rod. My stay in Lombard was for business and I was working late most days so the office was always closed by the time I was back in the evening. I had reached out to the property with my complaints via the Sonesta website immediately after returning home, but have not received any response after several weeks.
Stayed 4 nights in Oct 2023

2/10 Terrible

Kourtney

Stayed 1 night in Oct 2023

10/10 Excellent

Lanyea

Liked: Cleanliness, staff & service
Great efficient great staff accommodation was great even though they weren’t accepting any reservations
Stayed 1 night in Oct 2023

4/10 Poor

Tamika

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was ok meanwhile there were no hotel staffs. So we couldn’t get any towels or anything during our stay. And during check out time the hotel was closed with no one there to accommodate our needs. The sheets were dirty and all. Only thing was clean is the carpet.
Stayed 2 nights in Oct 2023

2/10 Terrible

Rania

Stayed 1 night in Oct 2023

2/10 Terrible

tarlean

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

2/10 Terrible

Tonya, Chugiak

Disliked: Cleanliness, property conditions & facilities
From the outside this looks like a fairly decent place. Don't be fooled! Once in my room it was absolutely disgusting! Stains all over the carpet and 2 decent sized stains that appeared fo be blood. Holes in the walks, lots of gnats in the room, and mold growing in the vent! The box spring was broke down and the door was difficult to get closed. Then I woke up at 1:00 a.m. to someone in the building blasting music. The whole experience was pretty awful.
Stayed 1 night in Oct 2023

General hotel information

Reasons to Book
Property Cleanliness & Room Cleanliness
Check-In Time
4:00 PM
Check-Out Time
11:00 AM
Star Rating
3.0