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Staff was wonderful and helped with anything we requested. The room and hotel itself was very clean and nicely decorated with very nice toiletries that had a beautiful citrus scent. Super comfortable bed with clean soft white linens and the few from our 5th floor window was spectacular. Their complimentary continental breakfast was decent. Our only issue was that the usb port to plug in our charger cord did not work and the ones that did charged very very slowly. So bring a wall brick and plug directly into a wall outlet as the ones next to the bed are not in working order. Everything else was excellent though and the location couldn’t have been more convenient. Also the building is very safe and after a certain time in the evening you can only access by keycard which we liked. Overall it was a nice stay.
Stacey
Stayed 2 nights in May 2024
2/10 Terrible
Jamie
Traveled with partner
May 25, 2024
Disliked: Staff & service
The hotel is new and could be nice but the staff is dragging it down. The guy at the front desk had full blown arguements with both guests in front of me in line trying to check in. He did everything but call them liars over discrepancies in their reservations and the rooms they were actually getting.
It was cold outside and he was smoking right outside the front entrance throughout the night and the lobby smelled of secondhand smoke.
Our room was pretty nice but smelled of rotten milk. It was questionable as to whether the bedding had been washed prior to our stay. I think it was at least partially to blame for the smell. I was going to call and ask for a new blanket but the front desk guy made me feel like a burden at check in so I decided to freeze rather than call.
The area was ok except for the cloud of smoke we walked through right at the door.
We got a reasonably priced beautiful corner room. The location is very convenient to the incredible restaurants near by. Special thanks to the great staff. Their hard work shows and is much appreciated.
Second time staying at Kinzie and it did not disappoint! Super cute boutique hotel with an amazing happy hour! Free wine and popcorn - can’t beat it. Will definitely stay here again!
Wow great stay for the price, the location it's just perfect right on the heart of the action, walking distance to Riverwalk, millennium park, magnificent mile Art Institute and more, free breakfast and happy hr, all this for a great price, I will definitely stay here again on my next visit to Chicago
Free breakfast and free happy hour. I was there on business, and the breakfast conveniently got me going and the happy hour helped me to unwind a bit at the end of the day.
The hotel charges $27 per day a "resort"fee. This is absolutely ridiculous since it doesn't even have a good lobby. Breakfast area is just two hotel rooms combined together and there is no space there to enjoy breakfast. We came 3 times and each time there was no room to sit. Breakfast is not good at all, plan on eating somewhere else. The staff is not even wearing formal clothes, way too casual. The whole place has a feel of Motel 6. The rooms are not bad. The location is great.
This non-chain hotel is a fabulous find. Great staff, great rooms, decent included breakfast(that is not great, but adequate), well located to go anywhere.
This is a great boutique kind of hotel. Staff are fabulous. Rooms are very nice but since the hotel is in the middle of the city, it can get loud at night.
The property was extraordinarily pet-friendly. The staff was friendly and helpful beyond what was required. Great city view from our room. The happy hour was a nice addition. Breakfast had many choices.
Really nice, spacious, quiet and clean room. Great location. Only downside was a view of a brick wall 3 feet from ok our window. Would still stay again with hopes of a better view in future.
We loved our stay at Kinzie Hotel! The room is so cute, comfortable, and quiet. The decor is stylish, and the staff is friendly. We loved the walkability of the hotel to fun things to do, plus the El train is a short walk away. We would come back again and again.
Jeanne
Stayed 2 nights in Apr 2024
10/10 Excellent
Richelle
Apr 19, 2024
Liked: Amenities
Michael the bell staff was very nice and accommodating. Veronica was a joy. I don’t remember the name of the gentleman who checked me in but he was THE BEST!
Clean, modern, comfortable. Only one staff on at check-in and again at check-out so there was a wait due to multiple guests to process. Staff seemed friendly. VERY affordable for this area with great restaurants, shops, and the Riverwalk just steps away from the hotel. Decor was modern and trendy. Rooms were mostly clean but did notice some stains on the sofa. Will definitely stay here again next time I am in Chicago.
Appreciated the long parking stay. You can drop off luggage and car ahead of check-in and go about your day in River North Chicago. Parking extends well into day of departure. Same price as less convenient options at other hotels
We enjoyed our first time stay! Clean, modern, comfortable and quiet room. A half block from in/out parking ($28 a night on spot hero) and drinks and breakfast included! And the location was great for us! Thank you!