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Reviews of Best Western Indian Oak

2.5 out of 5
Best Western Indian Oak
558 Indian Boundary Road, Chesterton, IN

Reviews

8.4

Very Good

Rating 10 - Excellent. 444 out of 975 reviews" "
Rating 8 - Good. 341 out of 975 reviews" "
Rating 6 - Okay. 119 out of 975 reviews" "
Rating 4 - Poor. 46 out of 975 reviews" "
Rating 2 - Terrible. 25 out of 975 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lacey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfectly pleasant place to stay with friendly, helpful staff. The only thing i thought was a bit odd was that there is no elevator. The hotel is only two stories though, so this is relatively minor unless you need handicap accommodations.
Stayed 2 nights in May 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property!!
Stayed 3 nights in May 2024

4/10 Poor

Patty

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
As this was our first stay at a Best Western we found the property to be adequate. The room was clean and quiet and the bathroom had been nicely updated. Brittany was at the front desk and checked us in to a 2nd floor room and said Door 3 would be best way to enter. After we navigated the goose pooped filled parking lot we entered Door 3 and proceed down the hall with all our belongings to find no elevator. When we got to the front desk to ask about the elevator, Brittany gave a smug smile and said “oh there isn’t one”. We left the room in the morning and left a tip and a note to ask for more towels please. When we got back around 6pm the room had not been entered or cleaned at all. I went to front desk but no one was there. I heard voices in the laundry room and found Brittany chatting with another woman who was folding sheets. Brittany said if I wanted towels or room cleaned I would have had to request it when we checked in. She said her staff had left and no one could clean room and she begrudgingly gave me some towels that were behind the front desk and I carried them up the stairs and back to my room. I have never encountered such nonchalant and poor service from a front desk person. After she told us that our room wouldn’t be cleaned, a courteous and kind option might have been to offer us a room across the hall for the next night. It was a Sunday and most guests had checked out. Would I stay at a Best Western again? Sure. But not with Brittany.
Stayed 2 nights in Apr 2024
Response from A on Apr 30, 2024
We are truly sorry to hear that you where treated in the manner which you where by a staff member at our location. This is unacceptable behavior and will be addressed immediately. Although the statement about housekeeping is true, that it is a request only service. These things should have been expressed to you upon check in so that if you had chosen for housekeeping service we would have been more than happy to take care of that for you.We hope that you will give us another opportunity to see how wonderful our location truly is .

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ive stayed at in a while. Normal breakfast options. Pool is huge and not freezing. They also had a sauna. Overall dont have anything to complain about.
Stayed 1 night in Apr 2024
Response from A on Apr 29, 2024
Thank you for your kind words about your recent stay with us. We are happy to hear that you enjoyed your time with us and hope that you will come visit us again if in the area.

10/10 Excellent

pam, Clinton township

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was extremely well kept & breakfast was very good. Also beautiful view of the lake
Stayed 1 night in Apr 2024
Response from A on Apr 22, 2024
Thank you for your kind words about our location. We hope that you will come visit again soon.

10/10 Excellent

juliane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing at this hotel.
Stayed 2 nights in Apr 2024
Response from A on Apr 21, 2024
Thank you!

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and the staff was very nice
Stayed 1 night in Apr 2024
Response from A on Apr 21, 2024
Thank you!

10/10 Excellent

Priscilla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel because it was close to Indiana Sand Dunes NP and it was one of our stops to watch the total eclipse. The parking area needs to be more well lighted (we checked in at 2200), because we couldn’t see the numbers on the building and it was difficult to park because we had a large truck. The needed lights would have made the parking area safer because you are near a highway and train tracks. Otherwise the beds were comfortable and we got a great night sleep after driving a long way from Bruce Peninsula NP in Ontario, Canada. The breakfast was decent, it had a variety of protein, carbs, fruit and drinks, enough to sustain us through a vigorous hike at the NP. We would definitely stay here again. Also the staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from A on Apr 21, 2024
We greatly appreciate your feedback and words of encouragement. We hope that you will visit again when in the area.

10/10 Excellent

Corinne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and efficient, friendly staff.
Stayed 1 night in Apr 2024
Response from A on Apr 21, 2024
Thank you!

8/10 Good

Kathryn

Stayed 1 night in Mar 2024
Response from A on May 6, 2024
Thank you for rating your recent stay with our location.

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
It’s like a hidden gem. The property resembles a ski lodge area around a lake. It has an indoor pool and sauna which is a plus, for the kids.
Stayed 1 night in Apr 2024
Response from A on Apr 3, 2024
We are happy to hear you enjoyed your time with us and hope that you will come and visit again soon.

6/10 Okay

Jay

Traveled with family
Disliked: Staff & service, property conditions & facilities
It was a fine stay. Lots of construction happening and updates occurring. Breakfast was minimal for the amount of people. Just seemed short staffed.
Stayed 2 nights in Mar 2024
Response from A on Mar 28, 2024
We hope that you will come and visit us again once all the renovations have been completed

8/10 Good

Michal

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from A on Apr 2, 2024
Thank you for rating your recent stay with us. We hope that you will come and visit us again when in the area.

6/10 Okay

Eunsil

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from A on Mar 28, 2024
We would be happy to hear any feedback that could help us improve the next stay for you or any future guests.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Convient and quiet.
Stayed 1 night in Mar 2024
Response from A on Mar 28, 2024
Thank you!

10/10 Excellent

Nora

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Was here for a wedding at Allure of the lake, which was walkable distance (big plus after a night of drinking and dancing.) Clean, albeit a bit out dated, but very good for the area imo. Nice pool. Hot breakfast. Our room had 2 queens and a pull out couch so fit 5, which is hard to find. would recommend.
Stayed 1 night in Mar 2024
Response from A on Mar 28, 2024
Thank you for the feedback of your recent stay. We greatly appreciate all feedback so that we can continue to improve.

2/10 Terrible

George

Stayed 1 night in Mar 2024
Response from A on Apr 9, 2024
We are sorry to hear you did not enjoy your stay with us, by the rating given. We would be more than happy to look into anything that may haven went wrong so that it can be corrected. Please feel free to let us know how we can improve going forward.

10/10 Excellent

william

Liked: Cleanliness, staff & service
Friendly, efficient
Stayed 1 night in Mar 2024
Response from A on Mar 18, 2024
Thank you for your rating of your recent stay with us. We hope that you will come and visit us again soon!

10/10 Excellent

Norman

Stayed 1 night in Mar 2024
Response from A on Apr 2, 2024
Thank you for rating your recent stay with us.

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was a bit slow -- not the fault of the staff. Computer was extremely slow. Room was nice and big. Beds good. We were lakeside, nice view. Nice pool to take a dip after a day of driving. No hot tub, but the pool water was a nice temp. Good selection for breakfast. Bathroom floor could've used a bit of a clean but was okay. Looks like they're getting ready to do some remodeling but I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from A on Feb 10, 2024
We are happy to hear you enjoyed your stay with us.

8/10 Good

Christina

Traveled with family
Liked: Room comfort
Amazing pool
This is definitely a summertime property, right on the lake would be perfect for then. Winter not so much. Pool is huge and clean and the kids had a blast in it. Breakfast was empty by 8am and not replenished because there was only maybe 4 rooms occupied the same night as us. Lots of renovations going on, so the hotel shared spaces were freezing cold due to construction having exterior doors open. Staff was friendly enough. Parking was easy. Room was very clean but could use more updates around the windows, patio doors, bathroom flooring. Very spacious room.
Huge room
Stayed 1 night in Jan 2024
Response from A on Feb 9, 2024
Thank you for your feedback on your recent stay with us. We are actually in mid progress of renovating all guest room restrooms with a complete ceiling to floor overhaul.We at this time do have it slated for the spring to have all of the sliding patio doors replaced as well.We hope that you will come and visit us again to see all the wonderful updates we have in progress.

10/10 Excellent

Leann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from A on Feb 9, 2024
Thank you for rating your recent stay with us! We hope that you will come and visit us again.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in town!
Very friendly and accommodating! There 3 nights and we loved it!
Stayed 3 nights in Jan 2024
Response from A on Jan 10, 2024
We are pleased to hear that you enjoyed you stay with us. We look forward to being able to serve you in the future.

6/10 Okay

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall OK. Breakfast was ok. Be sure to get there by 8:30. Wish the breakfast was til 10 on the weekends. Towels were thin and small. Pool towels were the same. Service was excellent and friendly.
Stayed 5 nights in Dec 2023
Response from A on Jan 5, 2024
We greatly appreciate the feedback of your recent stay with us. We hope that you will give us another opportunity to serve you again in the future.

6/10 Okay

Carol, South Lake Tahoe

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from A on Dec 20, 2023
Thank you for rating your recent stay with us. Any feedback on your stay is always welcome and appreciated.

10/10 Excellent

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing. Simply amazing.
Stayed 1 night in Dec 2023
Response from A on Dec 20, 2023
Thank you! We are happy to hear that you enjoyed your stay with us. We hope that you will visit again.

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from A on Dec 9, 2023
Thank you for rating your recent stay with us! We hope that you will come and visit us again in the near future.

8/10 Good

Mary Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine place to spend the night.
This was higher end than we usually spend, but had less personality than simpler accommodations. It was fine, just more corporate.
Stayed 1 night in Nov 2023
Response from A on Dec 3, 2023
Thank you for your feedback with your recent stay. We hope that you will come back and visit again.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband had a great time staying here. The staff was very plesant and the room was really clean! The only problem was some very noisey neighboors but otber than that we had a great time.
Stayed 1 night in Nov 2023
Response from A on Nov 13, 2023
Thank you for your feedback on your recent stay with us. We hope that you will come visit us again in the future

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fireplace made it so nice and cozy!
Stayed 1 night in Nov 2023
Response from A on Nov 13, 2023
We are happy to hear that you enjoyed your time here with us. We hope that you will visit again

8/10 Good

Alana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good outweighs the noisiness
Staff was great and friendly! Room was spacious and clean. Couple noise issues: train is nearby and blows its horn in the middle of the night. A/c unit clanks at times. There is no way to turn on the bathroom light without also turning on the loud fan. Nothing a pair of earplugs couldn’t fix.
Stayed 4 nights in Oct 2023
Response from A on Oct 30, 2023
Thank you for sharing your feedback on your recent stay with us. We greatly appreciate you taking time out of your day to let us know how your stay was.

10/10 Excellent

Robert H.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Didn’t like that there was no water or slippers.
Stayed 6 nights in Oct 2023
Response from A on Oct 30, 2023
We do apologize if you did not receive water during your stay. It is available at the front desk.

8/10 Good

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lakeside view. Nice and convenient
Stayed 1 night in Oct 2023
Response from A on Oct 30, 2023
Thank you

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay. Close to Indiana Dunes National Park.
Stayed 1 night in Oct 2023
Response from A on Oct 30, 2023
Thank you

10/10 Excellent

Bernard Bryan

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Joann is Amazing!
Joann was an amazing staff at the hotel. She made sure we have a comfortable stay and even provided us tips on how to make the most out of our stay. She made our stay so much better. What a gem!
Stayed 1 night in Oct 2023
Response from A on Oct 30, 2023
Thank you for the kind words about our staff here. We are happy to hear that she was so helpful during your stay.

10/10 Excellent

Brendan

Stayed 2 nights in Oct 2023
Response from A on Nov 8, 2023
Thank you for rating your recent stay with us

8/10 Good

brett

Liked: Cleanliness, staff & service, room comfort
Wedding stay
Nice for an older hotel. Nothing special but the people were nice, rooms were clean. Had a wedding to attend and the venue is in the same plaza so it was very convenient.
Stayed 1 night in Oct 2023
Response from A on Oct 17, 2023
We are happy to hear that you enjoyed your stay with us. We hope that you will come visit us again.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 1 night in Oct 2023
Response from A on Oct 17, 2023
Thank you

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice big room, quick check in, good breakfast!
Stayed 1 night in Oct 2023
Response from A on Oct 11, 2023
Thank you for your feedback

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from A on Oct 11, 2023
Thank you for rating your recent stay with us.

10/10 Excellent

Sherry

Stayed 1 night in Oct 2023
Response from A on Oct 30, 2023
Thank you for rating your recent stay with us.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
This property is where I always stay. The staff is very friendly and it’s a great atmosphere.
Stayed 1 night in Aug 2023
Response from A on Oct 8, 2023
Thank you for the feedback on your recent stay. We look forward to seeing you again.

8/10 Good

Kimberley, Sandys

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2023
Response from A on Oct 8, 2023
thank you

10/10 Excellent

Marcia

Business traveler
Liked: Cleanliness, staff & service, amenities
I travel for business quite a lot. My room was clean, but it did smell musty when I first walked in. My suggestion is that they remove the carpets and go with something other than carpet. The staff was great and I love the location!
Stayed 4 nights in Oct 2023
Response from A on Oct 8, 2023
thank you for your feedback.

8/10 Good

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 3 nights in Sep 2023
Response from A on Oct 8, 2023
Great to hear

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and location
We were greeted by a super friendly front desk agent. She was very helpful to getting us checked in and directing us to a nearby pub for dinner. The room was comfortable, although in general there were signs of age that can not be cleaned away. It was adequately clean and the bed was very comfortable for a good night's sleep.
Stayed 1 night in Sep 2023
Response from A on Oct 8, 2023
Thank you for your feedback. We are happy to hear you enjoyed your stay in our quiet little town. We hope that you will come visit us again when in the area.

10/10 Excellent

Coral

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming, friendly, and helpful. The room was clean and accommodating. The bathroom was immaculate, and the amenities were good. The bed was comfortable, and our stay was pleasant and quiet. The breakfast was wonderful with lots of options in a nice room. We would definitely stay here again.
Stayed 1 night in Sep 2023
Response from a on Oct 4, 2023
We are so happy to hear that you enjoyed your stay with us and hope that you will visit us again in the future.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty. Smelled like mildew throughout the entire building. Old and outdated is an understatement. Things broken everywhere!
Stayed 2 nights in Sep 2023
Response from A on Sep 29, 2023
We are sorry to hear things did not go as well as they could have. Please feel free to contact us directly at the property to discuss your stay, so that we can make improvements going forward

8/10 Good

Amy

Stayed 1 night in Sep 2023
Response from A on Oct 4, 2023
Thank you for rating your recent stay with us.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The Hotel is tucked away in the back of a shopping center. Rooms are large with a balcony ours looked over the lake. Bed was really comfortable. Room clean no issues. Staff were very friendly. Breakfast offered was good, large dining area.
Stayed 1 night in Sep 2023
Response from A on Sep 27, 2023
Thank you for your feedback on your recent stay with us.