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Reviews of Radisson Hotel Suites Chelmsford Lowell

3 out of 5
Radisson Hotel Suites Chelmsford Lowell
10 Independence Drive, Chelmsford, MA

Reviews

7.4

Good

Rating 10 - Excellent. 134 out of 542 reviews" "
Rating 8 - Good. 203 out of 542 reviews" "
Rating 6 - Okay. 100 out of 542 reviews" "
Rating 4 - Poor. 71 out of 542 reviews" "
Rating 2 - Terrible. 34 out of 542 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness
Lovely would come again! Room was enormous and front desk were friendly.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2020

10/10 Excellent

Teresa, Lowell Ma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, my family and I where greated with a warm welcome, a smile, and a hot coffee...She was kind, intuitive, and accommidating! So we hope to see Annisian (pregnant or not) again. Later that evening we met a 3rd shift receptionist Becky. Whos accuracy shows her knowledge of working in all different hotels through out her yrs. Becky good luck with working ur way up the ladder to owning ur own hotel. I see passion in ur eyes. U deserve it! And then the sweet breakfast host was very personable we really enjoyed conversading with her. We will bring Monkey with us next time.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointing, But Little Choice
I often stay in Radisson Hotels around the US and this was definitely the most disappointing experience I’ve had. The staff was barely professional and dour (other than the friendly maids). And, though the room I stayed in was spacious and comfortable, the decor is very drab and the entire property is quite outdated. I appreciated the fairly well-equipped fitness room, as is true at most Radisson Hotels, but there aren’t any other particularly special amenities. All that said, there aren’t a lot of hotel choices near Chelmsford, so perhaps this property survives on its location. rather than its service and offerings. If I can find another hotel next time, I will.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Pool closed it was not in the report before we booked
Stayed 1 night in Jan 2020

6/10 Okay

ANDREW

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointed
Best value for the money in that area. Big suite. However bed was very uncomfortable and the tub needed some major re-caulking, Pity as it could be a really wonderful place if they would put some money into refurbishing it. It's very old and tired looking.
Stayed 4 nights in Dec 2019

2/10 Terrible

Dan, Billerica,MA

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It just a big name only, it is like an independent hotel !!
Stayed 1 night in Dec 2019
Response from Customer Care on Dec 26, 2019
Thank you for taking the time to review our hotel. Please accept our profound apologies if the level of service you received from our staff did not meet your expectations during your stay. We are sincerely sorry for all the inconveniences that you have experienced. It would be great if you can give us specifics about your experience at that time. Your feedback is appreciated and will be forwarded to the hotel management for further improvements. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find and the room is nice. The shower pressure is a little low and the gym could update some of their equipment (reattaching cables to machine, a few more weights would be fantastic).
Stayed 1 night in Dec 2019
Response from Scott R., General Manager on Dec 19, 2019
Dear expedia user, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your experience with our fitness room. We take the time to listen to your constructive comments so we can continually improve our services. We will definitely work on improving the equipment in the fitness center. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Scott R., General Manager on Dec 19, 2019
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Radisson Hotel & Suites Chelmsford-Lowell we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Radisson Hotel & Suites Chelmsford-Lowell

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Breakfast was great, no dinner though.
Stayed 3 nights in Dec 2019
Response from Scott R., General Manager on Dec 19, 2019
Dear expedia user, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the hotel and breakfast. We look forward to your next stay at Radisson in Chelmsford.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness
Rooms were great and clean. Lobby needs some work.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property looked great on the outside but as my review stated the room was dirty.
Stayed 2 nights in Sep 2019
Response from Customer Care on Nov 24, 2019
Thank you for writing a review. We are sorry to learn about the cleanliness of your room during your stay. Your feedback will be forwarded to the hotel management to ensure overall quality is up to brand standards. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay here when visiting my granddaughter,who lives in areas,so she can utilize the pool.We were initially told pool hours were from 8 AM to 10 pm. When we went to use pool at about 7 PM,we were told pool was closed due to staffing..Hours of pool should be posted on website if changes are to be made.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was great, but my stay happened to coincide with some events going on at the hotel, and they seemed understaffed.
Stayed 2 nights in Oct 2019

8/10 Good

JB, Boston

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The facility itself is nice, and the room was comfy and spacious. The staff member at check-in was very pleasant and helpful. I think the morning crew less so -- didn't get my statement under my door, no staff at reception at first. No place to get food at the hotel, which is inconvenient. But on balance, I'd be happy to stay there again.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2019

8/10 Good

Maria Gabriella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The check in clerk was confounded by customers reserving through third party providers (expedia). It took almost 30 minutes to check in
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was ok set up like an apartment... I am disabled and reason for booking this particular hotel is it stated restaurant and bar on site... on check in discovered it was closed for renovations!!! They should of mentioned this on their website... very disappointed
Stayed 2 nights in Jul 2019

8/10 Good

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from cf on Jul 8, 2019
Thank you!

10/10 Excellent

Chamreun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from vg on Jul 8, 2019
Thank you!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
The room was large and beds were quiet comfortable. There is a grand staircase that also very pretty.
Stayed 4 nights in Jun 2019
Response from cv on Jul 8, 2019
Thank you for your review!

6/10 Okay

Victor

Liked: Cleanliness, staff & service
So, so
It was ok. Key card didn’t always work. Would of been nice to have a desk or table in the room to do some work on.
Stayed 3 nights in Jun 2019
Response from cv on Jul 8, 2019
Dear Victor, We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. I am looking into why you did not have a desk.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Comfortable bed & amazing staff. We would stay here again.
Stayed 1 night in Jun 2019
Response from VG on Jul 8, 2019
Thank you !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from CF on Jul 8, 2019
Thank you!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Thanks for accommodating us, very comfortable and cozy.
Stayed 1 night in Jun 2019
Response from Clay on Jun 18, 2019
Thank you for the review we hope to see you again soon!

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Clay on Jun 18, 2019
Thank you for the review please feel free to call us to give us more information.

2/10 Terrible

Erik

Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely not to a very high standard. Disappointed for sure.
Stayed 1 night in Jun 2019
Response from Customer Care on Jun 17, 2019
Thank you for taking the time to share your feedback. We apologize to know that we fell short of your expectations. It would be great if you can give us specifics about your experience during your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to make a more favorable impression in the future.

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019
Response from Clay on Jun 4, 2019
Thank you for your review, if you can call us and let us know how we could have made your stay better we would love to hear from you.

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from Clay on Jun 4, 2019
Wow! 5 star! Thank you and we hope to see you soon.

10/10 Excellent

krishnan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room size are nice but need lot of renovation I like the room size
Stayed 1 night in May 2019
Response from Clay on Jun 4, 2019
Room size is nice, we hear your review and will act on this asap.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff easy check in Clean room Great location
Stayed 1 night in May 2019
Response from Clay on Jun 4, 2019
Nice review! I will show this to my staff!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was nice. The room was excellent. The restaurant was a bit far from the hotel.
Stayed 1 night in May 2019
Response from Clay on Jun 4, 2019
We are working on bettering our restaurant . Thanks for the nice review we will listen to your thoughts.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Loved our spacious room/suite! All the stays of home for our part of 4!
Stayed 1 night in May 2019
Response from Clay on Jun 4, 2019
Nice! I love the spacious size as well. We hope to see you on your next travel.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the studio suites and it was incredibly spacious and comfortable. The staff was friendly and courteous throughout. I have no complaints except for nitpicks like wanting a slightly larger refrigerator and a greater number of outlets.
Stayed 2 nights in May 2019
Response from Clayton on May 14, 2019
Thank you for giving us a 5/5! I will show our staff your kind comments, I agree they are friendly!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Clay on May 14, 2019
Thank you for giving us a 4/5 we hope to get a 5 on the next trip!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Front Desk on Apr 22, 2019
Thank you for the 10/10 review ! Please visit us soon!

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2019
Response from Front Desk on Apr 22, 2019
Thank you for the 5/5 review ! Please visit us soon!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Front Desk on Apr 22, 2019
Thank you for the 10/10 review ! Please visit us soon!

8/10 Good

Verified traveler

Stayed 3 nights in Apr 2019
Response from Front Desk on Apr 22, 2019
Thank you for the 4/5 review ! Please visit us soon, we would like to hear how we can make it a 5!

10/10 Excellent

B.John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable place to stay with a friendly front desk staff.
Stayed 1 night in Mar 2019
Response from cf on Apr 8, 2019
Thank you for staying with us. We value your feedback, and look forward to hosting your next visit to Chelmsford.

6/10 Okay

heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were nice, but the place was run down
Stayed 2 nights in Mar 2019
Response from cf on Apr 8, 2019
Thank you for staying with us. We value your feedback, and look forward to hosting your next visit to Chelmsford. I agree the staff is nice. We are working on getting our condition more pleasant.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent enjoyable stay
The front desk staff Janet was amazingly helpful and friendly
Stayed 1 night in Feb 2019
Response from Clay on Mar 11, 2019
Thank you! Janet is amazing I agree, I will make sure she gets this review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019
Response from cf on Apr 8, 2019
Thank you for staying with us. We value your feedback, and look forward to hosting your next visit to Chelmsford.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from cf on Apr 8, 2019
Thank you for staying with us. We value your feedback, and look forward to hosting your next visit to Chelmsford.