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Reviews of Chautauqua Harbor Hotel - Jamestown

3.5 out of 5
Chautauqua Harbor Hotel - Jamestown
10 Dunham Ave, Celoron, NY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 851 out of 1000 reviews" "
Rating 8 - Good. 106 out of 1000 reviews" "
Rating 6 - Okay. 28 out of 1000 reviews" "
Rating 4 - Poor. 10 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Starbucks coffee on every floor! What else can I say? Great and friendly staff. Beds and pillows are top notch. The wife fell in love with the robes. Only place I will stay in Chataqua county.
Stayed 4 nights in May 2024

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so beautiful and relaxing. Wonderful atmosphere! Lunch was amazing. The room was so spacious and comfortable. We had our own deck to relax on. We will be back !!!
Stayed 1 night in May 2024

10/10 Excellent

laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, mostly quiet (upstairs person had heavy footsteps), staff were pleasant, right on the lake, and best of all.... the coffee stations on each floor to get early morning coffee.
Stayed 4 nights in May 2024

10/10 Excellent

PINA

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Rooms and onsite location perfect!
Stayed 1 night in May 2024
Response from Sam Franchina - Front Desk Supervisor on May 19, 2024
Hi Pina! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

MaryAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sam Franchina - Front Desk Supervisor on May 18, 2024
Hi MaryAnn! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you will join us again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sam Franchina - Front Desk Supervisor on May 14, 2024
Hi Richard! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

Kathryn

Traveled with family
Liked: Amenities
Great location. Dinner was good on the restaurant.
Stayed 1 night in May 2024
Response from Sam Franchina - Front Desk Supervisor on May 14, 2024
Hi Kathryn! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you will join us again soon!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Sam Franchina - Front Desk Supervisor on May 14, 2024
Hi Todd! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

Maria

Traveled with partner
Beautiful location, excellent service
Stayed 1 night in May 2024
Response from Sam Franchina - Front Desk Supervisor on May 7, 2024
Hi Maria! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, beautiful rooms, great balcony, friendly staff. I will be back
Stayed 2 nights in May 2024
Response from Sam Franchina - Front Desk Supervisor on May 6, 2024
Hi Wayne! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you will join us again soon!

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff person we met was super! The hotel and grounds are beautiful! We’ll definitely try to come back again.
Stayed 3 nights in Apr 2024
Response from Sam Franchina - Front Desk Supervisor on Apr 28, 2024
Hi Brenda! Thank you for choosing the Chautauqua Harbor Hotel for your most recent stay. We appreciate you taking the time to share your positive experience with our staff. Our constant goal is to exceed our guests’ expectations through excellent service. Please keep us in mind when planning your next trip!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean facility with great staff
Stayed 1 night in Apr 2024
Response from Sam Franchina - Front Desk Supervisor on Apr 23, 2024
Hi Robert! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

Doreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Sam Franchina - Front Desk Supervisor on Apr 23, 2024
Hi Doreen! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sam Franchina - Front Desk Supervisor on Apr 23, 2024
Hi Todd! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

Connie, Romulus

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself is very nice. Our room was great and the grounds are beautiful. The staff was friendly. The only area I would improve would be lounge staff. Friday night was okay. Saturday night the bartender seemed annoyed with our drink orders. Breakfast on Sunday was very good and check out was easy.. That being said the area around the hotel is run down and there isn't much to do. This is the nicest place to eat or have a drink, so please improve the lounge experience. .
Stayed 2 nights in Apr 2024
Response from Sam Franchina - Front Desk Supervisor on Apr 23, 2024
Hi Connie! Thank you again for your feedback. We look forward to another opportunity to serve you when you are in the area again. I will ensure your comments are passed along to the Food & Beverage department, as we continually strive to create a better guest experience.

10/10 Excellent

Sabrina S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place for a quiet weekend with your family and friends ❤️
Stayed 2 nights in Apr 2024
Response from Sam Franchina - Front Desk Supervisor on Apr 23, 2024
Hi Sabrina! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you will join us again soon!

8/10 Good

Michael

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sam Franchina - Front Desk Supervisor on Apr 23, 2024
Hi Michael! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

Michael

Business traveler
Great property. It was perfect for our business meeting and breakfast
Stayed 1 night in Apr 2024
Response from Sam Franchina - Front Desk Supervisor on Apr 23, 2024
Hi Michael! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a nice getaway
Stayed 1 night in Apr 2024
Response from Sam Franchina - Front Desk Supervisor on Apr 20, 2024
Hi David! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a noisy character above us.
Stayed 2 nights in Apr 2024
Response from Sam Franchina - Front Desk Supervisor on Apr 17, 2024
Hi Scott! Thank you for taking a moment to share feedback from your recent experience. We want all of our guests to enjoy an exceptional experience from start to finish. Thank you for letting us know where we were not consistent with our goal. We look forward to another opportunity to better serve you in the future.

8/10 Good

Heather, Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location and facilities. Rooms were spacious and well kept. Pool and hot tub were clean and running great during my stay as well. I do wish there was a continental breakfast offered.
Stayed 2 nights in Apr 2024
Response from Sam Franchina - Front Desk Supervisor on Apr 13, 2024
Hi Heather! Thank you again for your feedback. We look forward to another opportunity to serve you when you are in the area again. I will ensure your comments are passed along to the Food & Beverage department, as we continually strive to create a better guest experience.

10/10 Excellent

Jim

Stayed 2 nights in Apr 2024
Response from Sam Franchina - Front Desk Supervisor on May 4, 2024
Hi Jim! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you will join us again soon!

10/10 Excellent

Linda, La Habra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner was excellent! The room was more than adequate. Turn down service was awesome.
Stayed 1 night in Apr 2024
Response from Sam Franchina - Front Desk Supervisor on Apr 9, 2024
Hi Linda! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you will join us again soon!

10/10 Excellent

Marie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great. Area driving up to the property looks like a run down neighborhood. But that is not under the control of the property. This place is stunning!
Stayed 1 night in Apr 2024
Response from Sam Franchina - Front Desk Supervisor on Apr 6, 2024
Hi Marie! We are so happy to hear you enjoyed our property and we hope you'll join us again soon!

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sam Franchina - Front Desk Supervisor on Mar 28, 2024
Hi Allison! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you will join us again soon!

10/10 Excellent

Randall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying here. Was a wonderful hotel. Would definitely recommend.
Stayed 1 night in Dec 2023
Response from Sam Franchina - Front Desk Supervisor on Mar 26, 2024
Hi Randall! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you will join us again soon!

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful resort on a beautiful lake. I wish they would leave the coffee and tea out past 11 AM.
Stayed 1 night in Mar 2024
Response from Sam Franchina - Front Desk Supervisor on Mar 26, 2024
Hi Donna! Thank you again for your feedback. We look forward to another opportunity to serve you when you are in the area again. I will ensure your comments are passed along to the Food & Beverage department, as we continually strive to create a better guest experience.

10/10 Excellent

Kimberly, Stony Brook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam Franchina - Front Desk Supervisor on Mar 24, 2024
Hi Kimberly! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel is wonderful!!! I highly recommend it!
Stayed 4 nights in Mar 2024
Response from Sam Franchina - Front Desk Supervisor on Mar 22, 2024
Hi Jennifer! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you will join us again soon!

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view
Stayed 3 nights in Mar 2024
Response from Sam Franchina - Front Desk Supervisor on Mar 22, 2024
Hi Valerie! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

Jessica

Liked: Cleanliness
All good
Stayed 1 night in Mar 2024
Response from Sam Franchina - Front Desk Supervisor on Mar 22, 2024
Hi Jessica! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you will join us again soon!

10/10 Excellent

Katrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and amenities, the staff was friendly and made us feel welcome. Great location on the lake!
Stayed 1 night in Mar 2024
Response from Sam Franchina - Front Desk Supervisor on Mar 23, 2024
Hi Katrina! Thank you for choosing the Chautauqua Harbor Hotel for your most recent stay. We appreciate you taking the time to share your positive experience with our staff. Our constant goal is to exceed our guests’ expectations through excellent service. Please keep us in mind when planning your next trip!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view of the lake was wonderful. Staff were very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Sam Franchina - Front Desk Supervisor on Mar 11, 2024
Hi Robert! Thank you for choosing the Chautauqua Harbor Hotel for your most recent stay. We appreciate you taking the time to share your positive experience with our staff. Our constant goal is to exceed our guests’ expectations through excellent service. Please keep us in mind when planning your next trip!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam Franchina - Front Desk Supervisor on Mar 11, 2024
Hi Dan! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sam Franchina - Front Desk Supervisor on Mar 9, 2024
Hi Joshua! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you will join us again soon!

10/10 Excellent

Patrick, Exeter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property, the staff and the restaurant here is amazing.
Stayed 1 night in Mar 2024
Response from Sam Franchina - Front Desk Supervisor on Mar 7, 2024
Hi Patrick! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you’ll join us again soon!

10/10 Excellent

evea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam Franchina - Front Desk Supervisor on Mar 7, 2024
Hi Evea! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you’ll join us again soon!

6/10 Okay

Heather

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Sam Franchina - Front Desk Supervisor on Mar 2, 2024
Hi Heather! Thank you for choosing the Chautauqua Harbor Hotel for your most recent stay and for taking the time to fill out your review.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful spot. It is very quiet and restful in the winter. We enjoyed the views and the helpful staff. The dining room is very good. We also liked the museums and restaurants in Jamestown.
Stayed 2 nights in Feb 2024
Response from Sam Franchina - Front Desk Supervisor on Feb 22, 2024
Hi Sandra! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you will join us again soon!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property on the lake and the staff is very nice and accommodating.
Stayed 1 night in Feb 2024
Response from Sam Franchina - Front Desk Supervisor on Feb 22, 2024
Hi Mary! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you will join us again soon!

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good.
Stayed 2 nights in Feb 2024
Response from Sam Franchina - Front Desk Supervisor on Feb 20, 2024
Hi Guillermo! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 3 nights in Jan 2024
Response from Sam Franchina - Front Desk Supervisor on Feb 20, 2024
Hi Valerie! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

Cristiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and welcoming hotel. The staff and facilities are impeccable. We love staying here and highly recommend it!
Stayed 2 nights in Feb 2024
Response from Sam Franchina - Front Desk Supervisor on Feb 20, 2024
Hi Cristiana! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

Brianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sam Franchina - Front Desk Supervisor on Feb 20, 2024
Hi Brianne! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sam Franchina - Front Desk Supervisor on Feb 20, 2024
Hi Dawn! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you’ll join us again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay!
We love this hotel. Great service friendly staff great amenities. We loved the restaurant and the bar. The Lakeview is amazing.
Stayed 1 night in Jan 2024
Response from Sam Franchina - Front Desk Supervisor on Feb 20, 2024
Hi William! We are so pleased to see you enjoyed your visit to The Chautauqua Harbor Hotel. It was our pleasure to welcome you! We hope you’ll join us again soon!

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sam Franchina - Front Desk Supervisor on Feb 20, 2024
Hi Kristine! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

Tracy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sam Franchina - Front Desk Supervisor on Feb 20, 2024
Hi Tracy! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sam Franchina - Front Desk Supervisor on Feb 20, 2024
Hi Diane! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. The room was large and very clean. Great service.
Stayed 1 night in Jan 2024
Response from Sam Franchina - Front Desk Supervisor on Feb 20, 2024
Hi Lisa! Thank you for taking the time to let us know about your recent stay. We are so happy to hear that you enjoyed your visit, and we look forward to seeing you again very soon!