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Reviews of Sleep Inn & Suites

2.5 out of 5
Sleep Inn & Suites
801 Mammoth Cave St., Cave City, KY

Reviews

8.8

Excellent

Rating 10 - Excellent. 543 out of 1001 reviews" "
Rating 8 - Good. 330 out of 1001 reviews" "
Rating 6 - Okay. 91 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jody, Canon City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, staff was professional and courteous. The breakfast was a bit limited on choices.
Stayed 2 nights in May 2024
Response from Fay on May 20, 2024
Thank you!

8/10 Good

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fitness room left much to be desired -just a couple of treadmills. Also the breakfast was just a waffle maker, 2 kinds of cereal and a fridge of yogurt. But it was reasonable price and clean.
Stayed 1 night in May 2024
Response from Fay on May 20, 2024
Thank you!

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Staff was friendly
Stayed 1 night in May 2024
Response from Fay on May 20, 2024
Thank you!

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Bad beds
Stayed 1 night in May 2024
Response from Fay on May 20, 2024
I'm sorry you didn't like our beds.

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Like the clean big rooms
Stayed 2 nights in May 2024
Response from Fay on May 20, 2024
Thank you!

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Would stay here again.
Stayed 1 night in May 2024
Response from Fay on May 18, 2024
Thank you!

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very restful night. At first the elevator didn’t work and our toilet wouldn’t flush, but we were moved to a different room and the elevator was fixed within the hour. After those issues were resolved, we had a pleasant visit. I would stay here again.
Stayed 1 night in May 2024
Response from Fay on May 13, 2024
Thank you!

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Great price and safe.
Stayed 1 night in May 2024
Response from Fay on May 8, 2024
Thank you!

10/10 Excellent

Lesa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went smoothly. Staff was very kind and efficient!
Stayed 1 night in May 2024
Response from Fay on May 5, 2024
Thank you!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great overnight stay.
Stayed 1 night in May 2024
Response from Fay on May 4, 2024
Thank you!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet comfortable.
Stayed 1 night in May 2024
Response from Fay on May 8, 2024
Thank you!

10/10 Excellent

Amy

Stayed 2 nights in Apr 2024
Response from Fay on May 20, 2024
Thank you!

2/10 Terrible

Sare

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I’d avoid this hotel if you’re looking to actually sleep while you’re there. Walls and floors are paper thin. Asked the front desk to tell the dinosaurs staying above us to stop running and yelling in their room and was told they knocked on the door but no one answered. Our room had a phone in it but maybe the one above us was broken in their room. Who knows. This hotel was worth maybe $60 a night at best. $200? Not so much.
Stayed 1 night in Apr 2024
Response from Fay on May 1, 2024
I'm very sorry, I will speak with our front desk staff about this issue right away.

10/10 Excellent

Amanda

Stayed 2 nights in Apr 2024
Response from Fay on May 18, 2024
Thank you!

8/10 Good

Thomas

Business traveler
Clean Good value
Stayed 1 night in Apr 2024
Response from Fay on Apr 27, 2024
Thank you!

6/10 Okay

Yvonne

Traveled with family
Liked: Staff & service
I liked the location of the property. Breakfast options were very limited.
Stayed 1 night in Apr 2024
Response from Fay on Apr 23, 2024
Thank you!

10/10 Excellent

John, Maplewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed while visiting Mammoth Cave, great location to town and Cave. Hotel had a wonderful Breakfast, front desk was very pleasant. Hotel was spotless, and we are very picky!
Stayed 1 night in Apr 2024
Response from Fay on Apr 23, 2024
Thank you very much!

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fay on Apr 21, 2024
Thank you!

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fay on Apr 20, 2024
Thank you!

10/10 Excellent

Jerry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fay on Apr 20, 2024
Thank you!

8/10 Good

Mukesh

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and staff were very nice. Breakfast was minimal with no protein options.
Stayed 2 nights in Apr 2024
Response from Fay on Apr 8, 2024
Thank you!

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Fay on Apr 8, 2024
Thank you!

6/10 Okay

Andrea

Traveled with family
Disliked: Amenities, property conditions & facilities
The pool was freezing! Breakfast was barely no options. Room was large. Could here everything from room above us
Stayed 2 nights in Mar 2024
Response from Fay on Apr 2, 2024
I'm sorry about the issues during your stay.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Fay on Apr 1, 2024
Thank you!

10/10 Excellent

Jennifer A

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here while we toured Mammoth Caves, it was excellent! The hotel was clean, the rooms were large and it was peacefully quiet. Would highly recommend!!
Stayed 2 nights in Mar 2024
Response from Fay on Mar 23, 2024
Thank you!

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very clean! Beds were super comfortable. Plenty of restaurants within walking distance. Felt very safe!
Stayed 1 night in Mar 2024
Response from Fay on Mar 23, 2024
Thank you!

10/10 Excellent

Nobuhiro

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean, but the breakfast was only waffles, yogurt, and cornflakes, which was a bit disappointing.
Stayed 1 night in Mar 2024
Response from Fay on Mar 23, 2024
Thank you!

6/10 Okay

Chasity

Stayed 2 nights in Mar 2024
Response from Fay on Mar 19, 2024
Thank you!

6/10 Okay

Randy

Traveled with partner
Didn’t like how they advertised a pool and hot tub when neither we’re working!!! But still charged the same price as others that did have working pool and hot tub. Probably will not stay there again.
Stayed 2 nights in Mar 2024
Response from Fay on Mar 18, 2024
I believe there has been a mistake we don't have a hot tub and our pool is fully functioning.

6/10 Okay

Jessica

Stayed 2 nights in Mar 2024
Response from Fay on Mar 18, 2024
Thank you!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. My only concern was the lack of breakfast options. Also, no complaints-but FYI, the pool is small and seems more suitable for kids than adults.
Stayed 2 nights in Mar 2024
Response from Fay on Mar 18, 2024
Thank you!

8/10 Good

Jean, Madison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful king room. Easy fast checkin. Meager breakfast. We recommend the Watermill buffet for all meals. Dive Bar is fun. Cave City Pizza delicious
Stayed 3 nights in Mar 2024
Response from Fay on Mar 12, 2024
Thank you!

10/10 Excellent

Deborah

Comfortable beds quiet surroundings
Stayed 1 night in Mar 2024
Response from Fay on Mar 10, 2024
Thank you!

10/10 Excellent

Joe

Traveled with family
Price was fair. Staff was efficient and friendly
Stayed 1 night in Mar 2024
Response from Fay on Mar 7, 2024
Thank you!

10/10 Excellent

Stephen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and comfortable. Not many options to eat in the area.
Stayed 1 night in Feb 2024
Response from Fay on Mar 7, 2024
Thank you!

6/10 Okay

Michelle

Business traveler
Liked: Property conditions & facilities
When I went up to the room there was a Bobby pin in the chair but that wasn’t a big deal. The next morning I got up & took a shower & there was a wash rag in the shower curtain. I don’t know if they are suppose to change the shower curtain every time but it was not this time. That’s not the first time that has happened there. Then I go down for breakfast & they don’t even have scrambled eggs & sausage anymore. Very disappointing for the money I paid to stay there!
Stayed 1 night in Mar 2024
Response from Fay on Mar 7, 2024
I'm very sorry about the issues during your stay, we will look into those right away.

10/10 Excellent

Jody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just what we needed.
Stayed 1 night in Mar 2024
Response from Brandi Bishop on Mar 4, 2024
Thank you we are so happy to hear it.

10/10 Excellent

Dan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is wonderful. Very happy. Thank you
Stayed 1 night in Feb 2024
Response from Brandi Bishop on Feb 26, 2024
Thank you!!!

6/10 Okay

beverly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean. Sadly the breakfast was not suitable. Everything had high sugar content with no protein options.
Stayed 1 night in Feb 2024
Response from Brandi Bishop on Feb 21, 2024
We are so happy that you enjoyed our hotel and would like to apologize for the breakfast. Thank you for staying with us.

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
The hotel was very nice. The room was clean, bed was comfortable. The only downfall was the breakfast. The only main course was waffles.
Stayed 1 night in Feb 2024
Response from Brandi Bishop on Feb 20, 2024
Thank you!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for the price. Up to date and very simple and easy to access everything.
Stayed 1 night in Feb 2024
Response from Brandi Bishop on Feb 20, 2024
Thank you. We are so happy that you enjoyed your stay.

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pool too small, exercise room only had a tread mill and stair machine, nithing else.
Stayed 2 nights in Feb 2024
Response from Brandi Bishop on Feb 20, 2024
We are very sorry that you did not enjoy our amenities.

8/10 Good

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel suited the needs of our family of 6. The beds were comfortable and clean. The elevator was a little rickety and the room above us was really loud both late at night and early in the morning...bit overall we enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Brandi Bishop on Feb 19, 2024
Thank you! We appreciate your understanding about fellow guests and we would like to apologize for the inconvenience. Though we are happy to hear that you had an overall good stay. Hopefully during your next stay it will go smoother.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean, quiet and relaxing. Pool was closed and missed having a chance to use a hot tub, but that's ok. Very friendly front desk.
Stayed 1 night in Feb 2024
Response from Brandi Bishop on Feb 20, 2024
Thank you and we hope to see you again.

8/10 Good

Mikala

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for one night and upon entering the lobby smelled very strongly of cigarettes and pool chlorine, thankfully this smell did NOT continue to the rooms and our room was very comfortable and quiet. The bathroom could have been cleaner and the TV was very small, but the beds were cozy and the thermostat actually kept the room a good temp which helped us all sleep well. The pool was comically small, there were about 10 kids under 10 in there and it was maxed out; this did not deter my kids from having a great time. Breakfast was very mediocre, waffles and cold cereal. Overall it was a fine stay.
Stayed 1 night in Feb 2024
Response from Brandi Bishop on Feb 19, 2024
Thank you for letting us know about your stay. We appreciate your input and will use it to make improvements. We hope to see you again.

6/10 Okay

Kimberlee

Traveled with family
Liked: Cleanliness
Where's breakfast,
It was disappointing to only have a choice of waffles, yogurt, and sugar cereal. Bummer. Not the hotel's fault, but people should learn to respect others. Slamming doors to rooms all night long was ridiculous. Rude!
Stayed 1 night in Feb 2024
Response from Brandi Bishop on Feb 18, 2024
Thank you for letting us know about your stay. We do apologize for the inconvenience. Hopefully you will be back to stay with us again and have a better experience with the other guests.

8/10 Good

N Kalyan Chakravarthy

Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub
Stayed 1 night in Feb 2024
Response from Brandi Bishop on Feb 18, 2024
We are so glad that you enjoyed your jacuzzi suite and hope to see you again.

10/10 Excellent

Karena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family one day trip
Night clerk was so funny and welcoming….he has very good customer service and was very helpful
Stayed 1 night in Feb 2024
Response from Brandi Bishop on Feb 17, 2024
Thank you so much for staying with us and we will pass on your kind regards.

4/10 Poor

Tim

Liked: Cleanliness, amenities, property conditions & facilities
I did not get the room that I reserved
Stayed 1 night in Feb 2024
Response from Brandi Bishop on Feb 13, 2024
We are very sorry for the maintenance issue that occurred during your stay. We hope you understand unexpected things happen and we hope that you still had a pleasant visit.

10/10 Excellent

Paul

Stayed 1 night in Jan 2024
Response from Fay on Mar 23, 2024
Thank you!