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Reviews of Hotel Boutique Diego de Alcala

3.5 out of 5
Hotel Boutique Diego de Alcala
Calle de la Tablada No. 7-26, Plaza Fernández de Madrid, Cartagena, Bolivar

Reviews

8.4

Very Good

Rating 10 - Excellent. 17 out of 38 reviews" "
Rating 8 - Good. 16 out of 38 reviews" "
Rating 6 - Okay. 3 out of 38 reviews" "
Rating 4 - Poor. 1 out of 38 reviews" "
Rating 2 - Terrible. 1 out of 38 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Viviana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente ubicación
Stayed 3 nights in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay.
It was a nice hotel, small but clean but it has an amazing view to some of the main attractions in Cartagena. The breakfast was delicious.
Stayed 1 night in Aug 2017
muchas gracias por hospedarse con nosotros fue un placer atenderlos

8/10 Good

Jorge, Santo Domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad we stayed here! Beutoful, ideally located
Great staff, made our stay a lot better. Next to a lovely park, you can have breakfast right in the park. Building is old - as every building in the area, but well maintained.

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location with plenty of good restaurants and bars in the same place. Walking distance to everything. The staff was attentive and helped out when needed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
... having said that, the hotel is right on an active plaza - so bring earplugs. (That's true of everything in this area!)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great, personable staff. Great location. Tasty included breakfast.

6/10 Okay

Gineau

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very good location. Beds are not comfortable and there was not hot water on pie room . Breakfast was very good. Staff is friendly and helpful

8/10 Good

Caribbean , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location
Breathtakingly beautiful location on a lovely square (and I had a room with views over it) in the heart of Cartagena. Only downside was 2 noisy neigbours (bars which insisted on playing loud music from mid day to after midnight), so while this was a lovely place to wake up and be in the morning, it was not somewhere for an afternoon nap or an early night.

2/10 Terrible

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude people, convenient location
The people at Hotel Boutique Diego de Alcala are absolutely as rude and unpleasant as it gets. We had a late addition to the trip and even though there was plenty of space in the room, they treated us like we were criminals and charged us an extra $200 for that person. The hotel itself is OK- the room was clean and spacious, but there are is no pool and the people are rude. I think you can find better options in Cartagena. Being in the walled city is nice, but there are definitely better options with more amenities and less rudeness.

10/10 Excellent

MB, Austin, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in walled historic district.
Perfect location to explore the colonial historic district. The hotel's Cafe de Artistas offers good food and drinks. The staff is very friendly and they are always making sure your stay is going well. The rooms are clean and comfortable. I visited Cartagena with my family and I'll stay here again.
View of Fernando de Alcalá square from the hotel's 2nd story. There is a common area on this floor that is good to hang out after a day of walking.
Charming street with colonial houses. The hotel is the one with the light orangy color.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Overall ok, but issues need to be addressed
My wife and I decided to stay at this hotel after reading the great reviews online. We requested a rooom in the back due to concerns from previous travelers that noted noise issues that made it hard to sleep. Check in was pleasant, with very nice hotel staff. Upon check in, the room was fairly spacious and seemed clean. The location itself was great in terms of being close to anything we wanted to see. Check out was also a breeze and the staff was helpful in arranging a MarSol for us to the next city on our trip. The following issues were encountered however, and we sincerely hope the hotel management takes action: 1. Upon check in, we only were given 1 set of towels for 2 people. We had to ask for more on 2 occasions. It's a small thing, but we expected more. 2. The shower had hot and cold settings but we could never get a warm shower. Ever. It was either scalding hot or cold. Given the price, I found this to be unacceptable. 3. My wife found a cockroach in the bathroom. It slipped into a hole before I could kill it... though I did photo it. Given the area, this is not uncommon, so it wasn't a deal breaker, but again, not a great experience. 4. Noise! The noise from the bar next door went to the late morning hours. Ear plugs were required. I don't think there is a single room where peace and quiet could be attained, as we could here the staff in the hallways as well. If you value quiet: do not stay here. 5. Wifi in our room was inferior.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grial location, partially remodel, not sharp.
A mix feeling with the staf. Not a clear set of instructions or the facilities. I was visiting some relatives on Cartagena and they were prevented from joining me, in addition, the manager avoided to cover the breakfast on the first morning saying that the person wasn't register since the second person did not arrived on the first day of the reservation. The manager made it complicated, the rest of the staff didi cooperated.

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
affordable & clean hotel
the hotel was very nice and very very clean! the water took a little while to get hot, and the water quantity was not too generous in the shower / sink.

4/10 Poor

Diane, Manhattan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty and both beds had bugs in the sheets. Sheets did not seemed to be cleaned in months. AC was OK and the staff who worked in the restaurant were very friendly. Do not recommend unless they make upgrades. Could be a very nice hotel in a great location.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

AMC, NMB, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT VALUE!
The hotel was centrally located. Room was very comfortable, great bed and pillows and an excellent a/c unit which is quite needed in Cartagena! Breakfast and wifi included. Would definitely recommend.

10/10 Excellent

sandra, marshfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantries all around!
location was perfect for getting around the walled city. the hotel owner was gracious & kind. our private tour with marelvy tours cartegena was exceptional. .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
4-night stay in historic district
We enjoyed our stay here. The check-in person was really helpful and informative about things to do and how to get to them. The overall feel of the hotel was nice. The hotel and room have a slightly out-dated look/feel to them. Not necessarily a bad thing. The layout of the room was great and very unique compared to the other places we stayed in; you walk into a living room area and there are stairs that lead to a floor above with a bed, that overlooks the living room area. I guess this is a loft-type setup. We also had a balcony that overlooked the square/park we were on, and we really loved that. Overall, a good location but also very noisy in the morning, which we didn't mind (we're used to living in cities and like the buzz). The bathroom wasn't that nice, however, because it was small and with an uncomfortable layout. The water was lukewarm and the sink pressure was very low. Also, internet was spotty. The breakfast was great. On a side note, when we left the hotel, I had forgotten my suit in the bathroom. The front desk-person called the bus travel agency we were using, tracked me down, and stored my suit for a few days until we returned to Cartagena from Santa Marta.
Response from Hotel boutique diego de alcala on Jun 10, 2015
gracias por las observaciones para el hotel estamos para servirles esperamos que vuelvan pronto para tener el gusto de atenderlas y ponerles a su disposición otra de las habitaciones que tenemos mucho mas nuevas el cual las tenemos disponibles. no siendo mas me despido agradeciéndoles el paso por nuestro hotel boutique diego de alcala.

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otima localização e custo beneficio
A estadia no hotel foi otima, os funcionários são super solícitos, a única exceção é quanto ao café da manhã que tem opções restritas, o que nos faz comer praticamente o mesmo todos os dias. A qualidade dos produtos é boa, a restrição é apenas quanto ao tipo de café servido.
Stayed 4 nights in Oct 2017

10/10 Excellent

Herwin Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación, personal muy amable, con todo lo necesario para pasar un buen día!
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Estupenda la ubicacion, muy cercana a los principales puntos de interes.
Stayed 4 nights in Sep 2017

8/10 Good

Maria Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calido y ameno
La atención fue muy cordial. Excelente ubicación. El personal del hotel muy predispuesto a la atención y a solucionar cada una de nuestras demandas.
Stayed 2 nights in Sep 2017

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Germán, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Super connected and conveniently located in a nice park. Very kind staff. Good breakfast.
Stayed 4 nights in Aug 2017

10/10 Excellent

Miriam Maribel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicacion excelente
Me encanto el Destino,,, y el hotel súper bien ubicado
Stayed 2 nights in Jul 2017

10/10 Excellent

Carmen Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel!
Adoramos nos hospedar no Hotel Boutique Diego de Alcala. O casal que administra a pousada é muito atencioso e disponível e nos ajudou em tudo que precisamos. A equipe do hotel também é excelente, muito simpáticos e prestativos. A localização do hotel é excelente. Quando voltarmos a Cartagena queremos nos hospedar nele novamente.
Stayed 7 nights in Jun 2017

8/10 Good

hugo antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper todo muy bonito
Stayed 3 nights in Jul 2017

10/10 Excellent

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito agradável e bem localizado.
O hotel é muito agradável e a localização é excelente.As instalações são limpas e os funcionários são super atenciosos,prestativos e sorridentes.Todas as solicitações foram resolvidas rapidamente.Destaque para os donos do hotel,Sr.Miguel e Sra.Sherly, que são muito disponíveis e prestativos, além do Sr.Roger, também muito atencioso e pronto a ajudar sempre. A nossa estadia foi muito boa. Voltarei e recomendarei o hotel.
Stayed 7 nights in Jun 2017

10/10 Excellent

Ana Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel conveniente
Estuvo bien, la ubicación excelente, lo único es que para ir al cuarto donde esta la cama hay que subir escaleras y no deja de ser un poco incomodo

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

VALERIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
centrado y acogedor
muy bien estuvimos muy bien atendidos, el desayuno incluido fue muy bueno y generoso.

10/10 Excellent

Mario Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
còmodo,muy bien ubicado,excelente la atencion
excelente la atenciòn

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelente! Típico da Cidade histórica!
A dona do hotel nos recebeu muito gentilmente. O hotel é pequeno, mas aconchegante... bem típico da cidade histórica de Cartagena. A localização é excelente. O café da manhã era muito bom. A limpeza do quarto também. Ar condicionado e wi-fi funcionavam adequadamente. Recomendo com certeza!

10/10 Excellent

luis, El Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel
Exelente bien ubicado rico desayuno

8/10 Good

Francisco, Rosario, Santa Fe, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilo, ubicación excelente
Hotel tranquilo, entras y sales a tu antojo como si hubieras alquilado un departamento. La ubicación inmejorable, para perderse entre las calles de la ciudad amurallada

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

jacqueline, chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel bonito frente a una plaza
Hotel acogedor viaje con dos ninos ,no tuve problemas todo esta cerca para comer y recorrer. El desayuno es buenisimo. me gusto mucho

6/10 Okay

Miguel, Bogota

No parecía hotel boutique
No parece un hotel boutique. Me parece caro con respecto a el hotel.