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Reviews of General Butler State Resort Park

3 out of 5
General Butler State Resort Park
1608 Hwy. 227, Carrollton, KY

Reviews

8.2

Very Good

Rating 10 - Excellent. 162 out of 388 reviews" "
Rating 8 - Good. 132 out of 388 reviews" "
Rating 6 - Okay. 50 out of 388 reviews" "
Rating 4 - Poor. 32 out of 388 reviews" "
Rating 2 - Terrible. 12 out of 388 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to spend a few days. Staff were excellent. Towels in lodge rooms were nice and thick. Quiet and serine.
Stayed 1 night in May 2024

10/10 Excellent

geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Apr 2024

4/10 Poor

eydie, Gulfport

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hannah was amazing and the best part of the trip. Nothing was open. The conference center was where the restaurant was staged and the food was edible at best. There was no lounge or amenities. I had asked to be moved to a cabin once I found out everything was closed and the park manager refused even though the cabin sat empty for our entire stay. We could have at least cooked for ourselves. I dont really know why they are even open right now.
Stayed 4 nights in Apr 2024

8/10 Good

Anita

Traveled with family
Liked: Staff & service
We love General Butler but were disappointed that there was no TP in the unit (we got some from the front desk), no icemaker or even an ice tray. The last 2 bedroom we rented had an ice maker, the 2 coffee packages in the drawer were BOTH decaf. And we SO SO SO missed the Fried chicken. When we went to dinner Friday night they didn't have any but the waitress checked with the kitchen and we were told that YES Saturday night they would be making fried chicken. But we came back from Cincinnati early and NO, they were not making fried chicken. We ate dinner in an awful restaurant downtown. We had to be back in Louisville early Sunday so we had to miss lunch Sunday which surely served fried chicken.
Stayed 2 nights in Apr 2024
Response from robin on May 6, 2024
Good Morning!!It seems like we didn't meet your expectations on your visit. I apologize for that. Thank you for letting us know where we need to improve. We are currently under some renovations so our park is a work in progress. I will pass this information along to the rest of the team here at Gen. Butler. Thank you for choosing Gen. Butler. We will work hard to make your next visit more enjoyable. Robin/Front desk Sup.

10/10 Excellent

Dena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here!!
Stayed 1 night in Apr 2024
Response from robin on May 6, 2024
Thank you for choosing Gen. Butler. We are so glad you had a good visit. Please come see us again soon!! Robin/Fr.Desk Sup

6/10 Okay

Michael

Traveled with partner
Disliked: Property conditions & facilities
The property appeared rundown and needing a facelift.
Stayed 3 nights in Mar 2024

6/10 Okay

Michael

Stayed 5 nights in Oct 2023

6/10 Okay

Marlene

Liked: Cleanliness, staff & service
Room was pretty clean but very musty smelling. Steps and hallways in some area could have been cleaner. Staff did not appear to be happy working there. Park itself was beautiful.
Stayed 1 night in Oct 2023
Response from Robin on Oct 22, 2023
Thank you so much for your comments. I will share this information with the staff and we will do better. We do appreciate your business and hope you will visit us again. Have a great day!!

8/10 Good

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Miranda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and beautiful views! My only complaint would be we were put in a room near a group of mid 70s-late 80s group of women. We couldn’t take a step to the right without there being a complaint on us about noise. We’d been gone all day, get to the room, turn on the tv and eat (no one was talking because we were just exhausted from the day) and boom phone rings about our room being too “noisy” fortunately the young lady at the desk understood exactly what was really going on.
Stayed 2 nights in Sep 2023
Response from Robin on Sep 25, 2023
Good Morning Miranda,Thank you for choosing General Butler. We do appreciate your business and your comments. Normally, we would have been able to give you a more private room but we were sold out due to having a group of women here for a sewing seminar. When booking in the future let us know if you need a more private area and we will be glad to help you with that. We also have cabins if that would be of interest to you in the future. Again, Thank you for staying with us. Have a great day!! Robin/FrDeskSup

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but clean
The room was old. There was no view. It was clean but needed to be updated.
Stayed 1 night in Sep 2023
Response from Robin on Sep 25, 2023
Hi Rebecca,Thank you for your comments. We are in the process of updating the rooms. It's taking us a little longer than we anticipated. With our rooms there are a couple of different views. You can always request a wooded view, a valley view or overlooking the pool. We do try our best to accomodate your request. Again, thank you for staying with us and for your comments. Have a great day!! Robin/Fr.DeskSup.

2/10 Terrible

Anola

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb overnight visit--would definitely repeat
Wonderful overnight stay! Such a peaceful, beautiful park to visit--sorry we weren't staying longer. Room was so nice and clean--very big with an individual balcony. Breakfast was just incredible--a hot buffet with all the goodies plus a fruit and yogurt bar and cereal too. Real restaurant quality. The lodge main room windows overlook quite a view and are fantastic to see--looks like a chapel with wood beams. Definitely would visit again!
Stayed 1 night in Sep 2023
Response from Robin on Sep 25, 2023
Thank you so much for your kind comments. We appreciate hearing from you. The view from our lodge is spectacular!!! We look forward to seeing you again!! Have a wonderful day!! :) Robin/Fr. Desk Sup

10/10 Excellent

Joann

Stayed 2 nights in Aug 2023

10/10 Excellent

Regina

Stayed 2 nights in Sep 2023

10/10 Excellent

Claudia

Stayed 1 night in Sep 2023

8/10 Good

TOM

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amenities listed are not available , pool. ,restaurant
Stayed 1 night in Aug 2023

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Vacation!
We had a fabulous time, went to the Ark Encounter and the Creation Museum. We stayed at the General Butler Resort Hotel in a cabin. It is beautiful, too bad the pool was under construction, but had things to do. Our cabin had a sunken bedroom which was weird that you had to step down into the room and felt like you were going to fall. Hopefully all the cabins are not like that. Breakfasts are included and where fabulous!!! Would love to go back!!
Stayed 4 nights in Aug 2023
Response from Robin on Aug 15, 2023
Thank you for your comments. I'm so glad you had a good stay with us. We are looking into the step issue in the cabins to see if we can correct that. We hope to see you again soon!! Robin/Fr. Desk Sup

6/10 Okay

Ketrina

Traveled with family and small children
Liked: Cleanliness, staff & service
The breakfast area was a drive away.
Stayed 2 nights in Aug 2023
Response from Robin on Aug 15, 2023
Hello,I apologize for the restaurant being in another bldg. We are currently under some renovations and had to move it to our other kitchen facility. We hope to be back in the lodge soon which will be easier for our guests. Thank you for staying with us. Robin/Fr. Desk Sup

10/10 Excellent

Tiffany, Toms River

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful, peaceful place. The breakfast was top notch. We stayed for a quick overnight on a road trip, but would have loved to stay longer.
Response from Robin on Aug 15, 2023
Thank you so much for your comments. We appreciate you choosing us for your stay. Would love to have you visit when you can stay longer. Give us a call and we can set you up in a room or cabin!! Robin/Fr. Desk Sup

6/10 Okay

DANIEL

Traveled with family and small children
Disliked: Property conditions & facilities
When I opened the door to the house, there was a musty smell, and the shampoo and conditioner were in a container, but the container was overflowing and the dishes and knives were stained with food. The breakfast menu was good and the waiters were friendly. There was a swimming pool, but it was unfortunate that it was under construction and could not be used.
Stayed 3 nights in Aug 2023
Response from Robin on Aug 15, 2023
Thank you for booking with us. I so apologize for the hskp issues. I will make the hskp supervisor aware of these issues. Our pool is going under some repair but we are hopeful it will be back open next summer so please come see us!! Robin/Fr.Desk Sup

6/10 Okay

ArthurR

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was clean. There was no shampoo. The lounge and pool are closed. The pool is the main reason I booked here. Very disappointed.
Stayed 1 night in Jul 2023

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value, friendly staff, excellent food
Great value. Excellent venue, the rooms need a little love but they were clean and comfortable. Highly recomend the restaurant. Savannah was my friendly server. The Hostess, Annie was fabulous, took time to converse with me. The food was absolutely amazing! Breakfast comes with the stay..the best real breakfast at any hotel!. I loved it.
Stayed 1 night in Jul 2023
Response from Robin on Jul 31, 2023
Thank you so much!! Even though we are going through some renovations we still want to give our guest a pleasant and enjoyable experience. Thank you for choosing General Butler. We hope to see you again soon!! Robin/Front Desk Supervisor

10/10 Excellent

allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 2 nights in Jul 2023

8/10 Good

Lawrence

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Rick

Stayed 1 night in Jul 2023

2/10 Terrible

Tim

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Keep looking!!
When we walked in the place was empty!! I immediately thought of the hotel from "The Shining" movie. The photos and the descriptions of this place are not accurate. The pool has not worked for over a year. The internet was not working. The breakfast was frozen items from Costco in a paper bag. Many of the rooms are not in use due to a flood at some time in the past. The room we were in was in disrepair and dimly lit. The staff was apologetic and polite but had nothing to offer. Said that some of the issues were due to a lack of state funding. It's obvious this place was something special back in the day, but not today.
Stayed 5 nights in Jul 2023

8/10 Good

Jeffery

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Weekend Get-Away
Friends were staying at the campgrounds, so I booked the lodge (I am SO not a camper), and spent my nights there after visiting all day. Very pleased with my stay! Affordable, clean and well-kept, comfortable, and every staff member I encountered was polite and friendly! Will definitely consider GBSRP for future get-aways!
Stayed 2 nights in Jul 2023
Response from -GBSRP Team on Jul 17, 2023
Hello! Thank you so much for visiting and giving feedback! We will pass the kudos on to our team. Hope to see you again in the future.

8/10 Good

Susan, Indianapolis

Traveled with partner
Liked: Cleanliness, staff & service
They are in the process of bouncing back from some significant issues, but the room was clean & comfortable; the setting was beautiful, and the staff was very nice & helpful.
Stayed 1 night in Jul 2023
Response from -GBSRP Team on Jul 17, 2023
Hello! Thank you so much for visiting and giving feedback! I will pass the kudos on to our tea. We hope to see you again in the future!

10/10 Excellent

Amethyst

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the friendly atmosphere and location of the resort. We enjoyed the variety of things to do on location without having to leave the resort.
Stayed 2 nights in Jul 2023
Response from -GBSRP Team on Jul 17, 2023
Hello! Thank you so much for visiting and giving feedback! We hope to see you again in the future!

4/10 Poor

Joan

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
, Beautiful property, quiet, clean with friendly helpful staff. Breakfast was in a sack which had to be taken to another room to heat, no microwave. Pool was broken (had been for over a year). We checked out after the night and received a full refund.
Stayed 5 nights in Jul 2023
Response from -GBSRP Team on Jul 17, 2023
Hello! Thank you so much for visiting and giving feedback! We understand your disappointment. We are hopeful our pool will be up and working by next season for all to enjoy. Our team is working on several projects all over the park. I will pass these notes on to our team to find some solutions. We hope to see you again in the future!

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Jereme

Traveled with family
Liked: Cleanliness, staff & service
Family stay
The pool was closed which is very disappointing as we specifically choose our lodging based on having a pool. The hot breakfast was delicious and all of the staff was very friendly. The cottage and the property are not well maintained. The roads have a lot of potholes. Our cottage key reader didn't work the majority of the time. We even had the keys kept far away from anything else and took them to be reprogrammed once they still barely worked. Most of the time it didn't even recognize you inserted a key. The cottage itself was pretty snug and the shower could be cleaned better. I understand you are "glamping" but they should spray the porch for spiders - at night there is an army of them trying to attack you while you are fighting with the key to get in. I don't think they ever mop the floors in the cabins they were very very dirty.
Stayed 4 nights in Jul 2023
Response from -GBSRP Team on Jul 17, 2023
Hello! Thank you so much for visiting and giving feedback! We have our fingers crossed that next season our pool will be back to its former glory for everyone to use. We are working on several projects around the park to renovate. I will speak to our team about some of your points and assure they will be fixed. We hope to see you again in the future!

6/10 Okay

Ihor

Stayed 3 nights in Jul 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good time
Stayed 2 nights in Jul 2023
Response from -GBSRP Team on Jul 17, 2023
Hello! Thank you so much for visiting and giving feedback! We hope to see you again in the future!

10/10 Excellent

Crystal

Stayed 1 night in Jul 2023

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Jun 2023
Response from -GBSRP Team on Jul 17, 2023
Hello! Thank you so much for visiting and giving feedback! We will pass the kudos on to our team!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had a rustic charm and was very clean with comfortable beds. Refrigerator and tv but no microwave. Pool is damaged and not available for use. The restaurant at the lodge is also currently closed. Was told due to lack of funds for the State park there is no time frame on when they will get either opened. Plenty of short walking trails throughout the park we’re enjoyable. Breakfast is very subpar. Consists of frozen mini waffle, fruit cup, muffin, granola bar and juice. Was great for an overnight while traveling but no amenities as advertised.
Stayed 1 night in Jun 2023

10/10 Excellent

Johnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time. Lots of privacy and peace and quiet. We will be back. Love the cabin.
Stayed 2 nights in Jun 2023
Response from -GBSRP Team on Jul 17, 2023
Hello! Thank you so much for visiting and giving feedback! We hope to see you back in the future!

10/10 Excellent

Ryan

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cute cabin
Stayed 2 nights in Jun 2023
Response from -GBSRP Team on Jul 17, 2023
Hello! Thank you so much for visiting. We hope to see you again in the future!

10/10 Excellent

Paul

Traveled with family
Liked: Property conditions & facilities
Nice quiet lodge that looks to be going through some renovations. Great buffet at 2 Rivers. Down fall is the pool isn’t open but not a big deal.
Stayed 1 night in Jun 2023
Response from -GBSRP Team on Jul 17, 2023
Hello! Thank you so much for visiting and giving feedback! We have our fingers crossed our pool will be open next season for all to enjoy! We hope to see you again in the future.

2/10 Terrible

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
The Room #202 was absolutely horrible. It was right next to the lobby and elevator. And the adjacent room’s door slammed constantly and the sound of the elevator was annoying. After over an hour of having my sleep constantly disturbed, I asked to move to another room. Though the 2nd room was mostly quieter, the room above me, I could easily hear the footsteps at midnight. Fortunately, once they stopped walking around, it was quiet enough to fall asleep. Their facility definitely needs to somehow update their soundproofing.
Stayed 1 night in Jun 2023
Response from -GBSRP Team on Jul 17, 2023
Hello! Thank you so much for visiting and giving feedback! We are currently working on lots of projects and I will pass this along to our team.

4/10 Poor

Rachel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Bonnie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The park is very beautiful but neglected. Hopefully, there will be improvements soon.
Stayed 2 nights in May 2023
Response from -GBSRP Team on Jul 17, 2023
Hello! Thank you so much for visiting and giving feedback! We are currently working on lots of projects to improve things. We hope you return in the future to enjoy all of these improvements! -GBSRP Team

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

8/10 Good

James G

Stayed 1 night in May 2023

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
It was great! Staff was awesome! We enjoyed our stay.
Stayed 3 nights in Apr 2023

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The facility is in less than top condition. While we were there the staff were able to satisfy some needs, but no housekeeping attention was given to our room at the lodge during our stay in mid -April. Much attention to detail needed to ready the facility for prime time. It is a lovely location.
Stayed 2 nights in Apr 2023