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Reviews of La Quinta Inn & Suites by Wyndham Carlsbad

2.5 out of 5
La Quinta Inn & Suites by Wyndham Carlsbad
4020 National Parks Hwy, Carlsbad, NM

Reviews

8.0

Very Good

Rating 10 - Excellent. 428 out of 937 reviews" "
Rating 8 - Good. 238 out of 937 reviews" "
Rating 6 - Okay. 119 out of 937 reviews" "
Rating 4 - Poor. 90 out of 937 reviews" "
Rating 2 - Terrible. 62 out of 937 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nancy

Traveled with family
Clean property. Good breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Rosa

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 1 night in May 2024

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service
Staff was great, breakfast hot and fresh, rooms were clean but shower had a heavy drip but it was an ongoing issue and being fixed .
Stayed 1 night in May 2024

6/10 Okay

Amy

Disliked: Amenities, property conditions & facilities
Nothing seemed to work, none of the side doors worked, the hot tub didn’t work, one of the elevators was out. My in-laws had to move rooms because their bathroom door wouldn’t close and the shower leaked. The staff was friendly enough.
Stayed 2 nights in May 2024
Response from Hotel Management on May 13, 2024
Dear Amy, Thank you for taking the time to share your feedback. We sincerely apologize for the issues during your stay. We will be sharing your comments with our team for improvement!

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
Decent enough hotel. Convient. Bed a pilloed were comfortable. Needs some updating. Floors in room did not appear vacuumed in some areas. Shower head leaks unless handle is turned very tight.
Stayed 1 night in May 2024
Response from Hotel Management on May 13, 2024
Dear Daniel, Thank you for staying with us and taking the time to share your feedback! We hope to see you again next time travel brings you to the area.

2/10 Terrible

Lori

Disliked: Property conditions & facilities
The shower head leaked from the moment we entered the room. When I asked them to move us I was told all the showerheads were leaking. We put multiple towels underneath in an effort to quiet the noise. The bathroom door only opened part way. Glass shower doors had soap scum on them. Noisy if your room faces the road.
Stayed 3 nights in Apr 2024
Response from Hotel Management on May 13, 2024
Dear Lori, We apologize for the issues encountered during your stay. We are working diligently for a plumbing solution. Safe travels!

6/10 Okay

John

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Not what we had expected. It showed promise as we entered the lobby, but promise stayed in the lobby!
Stayed 1 night in Apr 2024
Response from Hotel Management on May 13, 2024
Dear John, We are sorry to hear that you did not enjoy your stay. We hope to see you in the future for the opportunity to provide you with an excellent experience.

2/10 Terrible

Ryan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very run down. Both side entrances were broken. One elevator was not working. The ice machine on our floor was not working. Doors all scratched and did not feel secure. It was not a pleasant stay.
Stayed 3 nights in Apr 2024
Response from Hotel Management on May 10, 2024
Dear Ryan, On behalf of our entire team, I apologize for falling short of not only your expectations but ours as well. We will be sharing your feedback with our team for improvement.

6/10 Okay

K

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice quiet area to stay. The room was ok but the bathroom needed to be cleaned it was filthy. Ledge on the bottom of shower was full of hair.
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 10, 2024
Dear K, We appreciate you staying with us and sharing your review! We will be sharing your comments with housekeeping as cleanliness is a key priority.

6/10 Okay

Diane

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This La Quinta was fine, it's a little on the noisy side because it's right next to a busy highway. Our check-in experience wasn't the best, I think it took 15-20 minutes to check in, and I'm not sure why. At one point the staff member disappeared into the back room for 5 minutes. Other than that, it was clean and comfortable.
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 10, 2024
Dear Diane, Thank you for taking the time to share your experience. We aim to provide excellent hospitality and a seamless check-in, and we apologize that yours took longer than expected. We hope to see you again for the opportunity to show you a five-star stay.

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Apr 2024
Response from Hotel Management on May 10, 2024
Dear David, We are sorry to see you did not enjoy your stay. We hope to see you again for the opportunity to provide you with a five-star experience.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on May 10, 2024
Dear Jason, Thank you for staying with us and taking the time to share your rating!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best bet I had slept in a week. Everything was clean. Only issue that I could see was the shower was leaking. Breakfast was good and it was nice to see. Servesafe being trained to a new staff member.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 18, 2024
Dear Christopher, Thank you for staying with us at La Quinta Carlsbad and sharing your review! We apologize for the shower leak, but we are happy to hear you had the best sleep of your week. Safe travels, and we hope to see you again next time travel brings you to the area.

4/10 Poor

Rodney

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is a tough review for me. We had a one bedroom King unit. It was clean and what I would expect from a LaQuinta, but there were just a few too many small issues. Issues included slow shower drain that left you standing in 2" of water while showering, a broken shower curtain rod which left about 1 foot open on each side of the shower, a slow draining sink, a thermostat on the wall not connected to anything (manual controls on the unit itself. Took a few minutes to figure this out), garbage bag from previous stay left in room, and a poor window seal which created a whistling noise in the room due to wind. Having said all of that, it was priced well, was safe, was clean, and in a good location for Carlsbad Caverns. With similar local options that I had this time, I would choose the LaQuinta again.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 18, 2024
Dear Rodney, We appreciate you taking the time to share your feedback. Thank you for staying with us and mentioning our convenient location, cleanliness, and safety. We do however apologize for the maintenance issues you mentioned. We will be sharing your comments with our team for improvement!

8/10 Good

Nancy

Stayed 1 night in Apr 2024

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is dirty. The door was dragging on the floor when opening. Only 1 towel for 2 queen bed room. Nobody to bring it up. Had to go down again to get it from the front desk. Last time staying at La Quinta
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 18, 2024
Dear Michael, Cleanliness is a priority for our hotel, and I am very sorry that we fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. I hope you still consider us the next time your travel brings you back to the area.

6/10 Okay

Maren Christensen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 18, 2024
Dear Maren Christensen, Thank you for staying with us and taking the time to share your rating.

10/10 Excellent

Dorothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and comfortable and well stocked. Breakfast staff was training new person amd was a bit loud wurh all that was said to new employee.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 18, 2024
Dear Dorothy, Thank you for choosing La Quinta and taking the time to share your review!

6/10 Okay

Ana

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The front desk young lady, Mariah, was extremely nice, helpful and a joy to speak to. I was having an issue with Expedia and she tried her best to help me with them. The evening young lady (didn't get her name) was also very helpful. Anytime we needed extra towels, she supplied us with them. I do have an issue with the room cleaning crew. They weren't around the whole time we were there. We had to get clean towels on our own and the trash cans in the room never got emptied for 3 days. On our last night we requested clean towels and we got smaller, cheaper, thinner towels than the ones from the first day. I was told the management bought new towels and these were them. On this trip we stayed only at Wyndham properties, but this one needs a little help in hiring cleaning staff.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 18, 2024
Dear Ana, We appreciate you staying with us and taking the time to share your feedback. We are so glad that our associates at the front desk were able to provide you with wonderful hospitality. We apologize, however, for the issues mentioned in your review. We will be sharing your comments with our entire team for improvement.

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service
If you book a room here, request a room on the back because the highway noise is so loud. The whirlpool was broken. Nice breakfast with an extremely efficient host restocking and cleaning.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 18, 2024
Dear James, Thank you for staying with us in Carlsbad and taking the time to share your feedback!

4/10 Poor

Jess

Traveled with family
Disliked: Amenities
Room was dirty. Needed to be vacuumed. Walls were dirty. Appeared to not have been wiped in quite a while. Visible dirt and stains on walls, floors and furniture. Bathroom floor tiles were broken and loose. Bathtub was filthy and paint was peeling. No cleaning service provided to replenish towels or toilet paper. Broken toilet seat. Night staff had poor customer service and completely unfriendly attitude when checking in. Will avoid future booking with La Quinta at all cost.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 18, 2024
Dear Jess, Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations and excellent customer service to all our guests.

8/10 Good

??

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 18, 2024
Thank you for staying with us and taking the time to share your rating!

8/10 Good

Akira

Stayed 1 night in Mar 2024
Response from Hotel Management on May 10, 2024
Dear Akira, We appreciate you staying with us and taking the time to share your rating!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was by far the noisiest I’ve ever stayed in. Our room faced the highway and there was constant road noise. The windows need replaced or they should provide earplugs for guests. The staff were nice, breakfast was good and the location was convenient.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Dear Susan, Thank you for staying with us and sharing your review. We appreciate you mentioning our staff, good breakfast, and convenient location. However we do apologize for the noise experienced during your stay. We know how important a good night's sleep can be, and we hope it didn't cause you to wake up unrested. Safe travels!

10/10 Excellent

Maria

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 18, 2024
Dear Maria, Thank you for staying with us and sharing your five star rating!

8/10 Good

Lingerlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Dear Lingerlyn, Thank you for staying with us and taking the time to share your rating!

4/10 Poor

Manaswini

Disliked: Property conditions & facilities
The water tap in the restroom was not off completely and water was continuously dripping all night. It was very disturbing.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Dear Manaswini, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the dripping bathroom faucet. We will have our maintenance team sent to your room to fix that.

2/10 Terrible

Josh

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Elevators are broken, hot tub is not heated, and the bathtub does not work. Needless to say, never staying at a La Quinta again.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Dear Josh, Thank you for taking the time to share your review. We do apologize that our hot tub is temporarily out of order while we await a part for the heating unit. Our elevator is in service, however. We will be sharing your feedback regarding the bathtub in your room with our maintenance team so they can look into it and determine a solution.

8/10 Good

Tamba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. It was only a few miles from Carlsbad Caverns, which was the reason for our stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Dear Tamba, Thank you for staying with us on your trip to the Carlsbad Caverns! We are glad you had a nice experience and hope to see you again next time travel brings you this way.

4/10 Poor

Amy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The smoke alarm in our room beeped low battery both nights and nothing was done to change it. The hot tub didn’t work and was freezing cold. Staff seemed off-standish borderline irritated. Facility was clean and comfortable otherwise.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 1, 2024
Dear Amy, Thank you for taking the time to share your review. We appreciate you mentioning that you had a clean and comfortable stay. We apologize for the smoke alarm beeping, though, and that the hot tub was out of order. We hope to see you again in the future for the opportunity to provide you with a 5/5 experience.

8/10 Good

Richard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Bathtub fixture was leaking and not able to turn off completely
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Dear Richard, Thank you for taking the time to share your feedback. We apologize for the leaky bathtub faucet and will be sharing your feedback with our maintenance team to get that fixed.

4/10 Poor

Thomas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water in the shower wouldnt shut off. Since i didnt book directly through them, they had no care to move us to another room. Staff was rude and unhelpful. The pictures online are probably 7 years old and looks nothing like it does today.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Dear Thomas, Thank you for taking the time to share your review. We apologize for the issue with the water in your shower and will be sharing your feedback with our team to make sure it gets fixed.

8/10 Good

Elizabeth

Traveled with family and small children
Room and bathroom were clean. Knobs in bathroom extremely hard to turn on in the shower. Limited outlets and ice machine was not working.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Dear Elizabeth, Thank you for staying with us and taking the time to share your feedback. We appreciate you mentioning the cleanliness of your room and bathroom. We apologize that the shower knobs were an issue and that there were not enough outlets and the ice machine was temporarily down. We hope to see you again for the opportunity to provide you with a 5/5 experience!

10/10 Excellent

RANDALL G

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thank you for staying with us and sharing your 5/5 rating!

8/10 Good

Ann

Traveled with family
Disliked: Amenities, property conditions & facilities
Amazing amount of disrepair! My mom’s shower has a shocking amount of mold/ mildew. Our bathtub faucet leaks profusely and the bathroom floor is spongy. The TV doesn't provide but one local station and one of the elevators shakes and makes way too much noise. On the surface it looks nice - lobby is nice. Rooms are not good, though. And apparently they are understaffed so are unable to respond to maintenance needs in a timely manner. They also did not have rooms ready by the 3pm check-in….. Front desk folks were nice but……
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear Ann, Thank you for taking the time to share your review. We are actively looking to add to our team, and we apologize that rooms were not ready and maintenance did not respond in a timely manner.

4/10 Poor

Holly

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear Holly, We appreciate you staying with us and sharing your rating. We hope to see you again for the opportunity to provide you with a 5/5 experience.

6/10 Okay

Andrew

Traveled with family
Liked: Staff & service
Room had water constantly running in shower/tub that would not turn off. Had to shut door to bathroom to sleep without too much annoyance. Very few towels provided on first day. Maids gladly provided more when I asked. Recommended restaurant (Lucy’s) was not open when we visited… both days we were there. Lots of chips and decrepit aspects to flooring and interior of bathroom floor. It’s in bad shape. Breakfast setup was solid.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear Andrew, Thank you for taking the time to share your experience. We apologize for the issues mentioned in your review, and we will be sharing these notes with our team as we are always looking for ways to improve!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excellent breakfast! Hot and cold options for entire family. Bathroom door did not close and shower was not very good. Handle had to be wrenched to prevent dripping. Had to ask for additional shampoo and towels. Bed was very comfortable!
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear James, Thank you for staying with us and sharing your review! We are glad you enjoyed an excellent breakfast and very comfortable bed. We do apologize for the maintenance issues in your bathroom, and we will be sharing these with our team so they can be fixed. Safe travels!

8/10 Good

jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear Jenny, We appreciate you staying with us and sharing your review!

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear Maria, Thank you for staying with us and sharing your rating!

2/10 Terrible

Johnise

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was nice and modern but the cleanliness of the room was horrendous!!! There was hair and stains all over the white covers and the shower was filthy! We didn’t shower because it was so disgusting. After a long day hiking and sweating in the humid carlsbad caverns and not being able to relax and shower after really sucked. The lady at the front was yelled at 3 times in front of me. She promised a discount because there were no other rooms available but I never received it. She was obviously overwhelmed. We will definitely stay elsewhere on our next trip.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear Johnise, We apologize on behalf of our team for the cleanliness issues mentioned in your room. We will share your comments with our team for improvement.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear Elizabeth, Thank you for staying with us in Carlsbad and sharing your 5/5 review!

4/10 Poor

Lynette

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel needs to be updated badly. The first people you should encounter should be friendly and welcoming. They were not. The furniture was old. Three towels, 1 washcloth for 4 people for 2 night stay. When we asked for more we were told they didn't have any. Three pillows on each bed as well. The top blanket was a thin as a sheet. The pool and hot tub cold and dirty. Breakfast was decent, however the gentleman working the area was grumpy, both mornings. We decided not to have breakfast there our last morning. I think we will definitely not be staying at La Quinta anytime soon.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear Lynette, We are sorry to see that your experience was not a great one. We appreciate you feedback and will be sharing your comments with our team. There are always ways to improve, and sharing your comments with the team is a great place for us to start.

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, We enjoyed our stay. We booked 2 rooms, they were far apart, on different floors. Otherwise a great stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
Dear David, Thank you for choosing La Quinta and sharing your review! We are glad you had a great stay!

10/10 Excellent

jesus a

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Dear Jesus A, Thank you for staying with us in Carlsbad and sharing your 5/5 rating!

10/10 Excellent

Anna Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great staff.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 4, 2024
Dear Anna Lisa, Thank you for staying with us in Carlsbad and sharing your review!

2/10 Terrible

Florencio

The room was double booked so we did not stat and had to drive all the way back to texas with no sleep
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 4, 2024
Dear Florencio, We apologize that we were overbooked when you arrived. We know these isolated incidents are extremely inconvenient. We hope to see you again next time travel brings you to the area.

8/10 Good

Robert

Traveled with partner
Liked: Amenities
Blinking smoke alarm directly over the bed made it difficult to sleep. Only 1 washcloth was provided for 2 of us(they did provide more when asked) and toilet paper was cheap and scratchy.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 4, 2024
Dear Robert, Thank you for staying with us and taking the time to share your feedback. We sincerely apologize for the blinking smoke alarm. We will get with our team today to correct that. We also apologize that there were not enough towels in your room originally. We hope to see you again next time travel brings you to the area so we may have the opportunity to provide you with a 5/5 experience.

2/10 Terrible

Jami

Disliked: Cleanliness, staff & service, property conditions & facilities
Overbooked hotel, unavailable rooms even though we had reservations
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 4, 2024
Dear Jami, We apologize that we were overbooked when you arrived. We know these isolated incidents are extremely inconvenient and do our best to avoid them whenever possible. We hope to see you again next time travel brings you to the area for the opportunity to provide you with an excellent stay.

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 4, 2024
Deat Steven, Thank you for staying with us and taking the time to share your rating!