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Reviews of Chateau Canmore

3.5 out of 5
Chateau Canmore
1718 Bow Valley Trail, Canmore, AB

Reviews

8.4

Very Good

Rating 10 - Excellent. 450 out of 1005 reviews" "
Rating 8 - Good. 365 out of 1005 reviews" "
Rating 6 - Okay. 99 out of 1005 reviews" "
Rating 4 - Poor. 60 out of 1005 reviews" "
Rating 2 - Terrible. 31 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rajinder

Liked: Property conditions & facilities
Location nice. Old property
Stayed 1 night in May 2024
Response from Annie on May 23, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore-

8/10 Good

joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and friendly staff. Unfortunately the pool was closed one day. Nice room with great view. There’s a rail line close by, but wasn’t an issue. We would stay there again.
Stayed 5 nights in May 2024
Response from Team Chateau Canmore on May 23, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

4/10 Poor

Rabindra, Edmonton

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Paid $300 plus per night but the service is terrible. The facility seems very old. Not worth the price.
Stayed 1 night in May 2024
Response from Team Chateau Canmore on May 23, 2024
Dear Guest, Thank you for sharing your feedback with us. Thank you. Warm Regards, Team Chateau Canmore

6/10 Okay

Perlita

Liked: Staff & service
Parking is terrible its very tight
Stayed 1 night in May 2024
Response from Team Chateau Canmore on May 23, 2024
Dear Guest, Thank you for sharing your feedback with us. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Manoja

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful moutain view hotel in Canmore.
Stayed 1 night in May 2024
Response from Team Chateau Canmore on May 23, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

donna

Stayed 1 night in May 2024
Response from Team Chateau Canmore on May 23, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be coming back!
Stayed 1 night in May 2024
Response from Team Chateau Canmore on May 23, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

6/10 Okay

Crystal

Liked: Property conditions & facilities
I love their family room.
Stayed 1 night in May 2024
Response from Team Chateau Canmore on May 23, 2024
Dear Guest, Thank you for sharing your feedback with us. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 1 night in May 2024
Response from Team Chateau Canmore on May 23, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Team Chateau Canmore on May 23, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

4/10 Poor

RAMIL

Liked: Staff & service
Disliked: Cleanliness
The carpets were dirty. I complained but nothing happened
Stayed 1 night in May 2024
Response from Team Chateau Canmore on May 23, 2024
Dear Guest, Thank you for sharing your feedback with us. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were especially friend. Price was great too. Loved the room and king bed in loft.
Stayed 2 nights in May 2024
Response from Annie on May 18, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore-

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view. Close to town
Stayed 1 night in May 2024
Response from Annie on May 18, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore-

10/10 Excellent

Asbjorn

Traveled with partner
Liked: Amenities
Great stay at the Chateau. The room was great and the view spectacular. I also enjoyed the sauna and hot tub.
Stayed 2 nights in May 2024
Response from Annie on May 18, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore-

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location with mountain view -easy access & close to downtown Canmore.
Stayed 1 night in May 2024
Response from Team Chateau Canmore on May 16, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

one

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Apr 2024
Response from Team Chateau Canmore on May 16, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Brenda, Etobicoke

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a suite & 2 beds. Lots of space. We used the hot tub, sauna & the gym.
Stayed 1 night in May 2024
Response from Team Chateau Canmore on May 16, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Tara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024
Response from Team Chateau Canmore on May 16, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Kenny

Stayed 2 nights in May 2024
Response from Team Chateau Canmore on May 16, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team Chateau Canmore on May 16, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

8/10 Good

scott, ottawa

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel in Canmore
Stayed 1 night in May 2024
Response from Annie on May 13, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore-

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service
There was only one clerk at the desk at 4pm, and constantly 3-5 arrivals awaiting check-in processing. She did her best to be efficient, but really should be two clerks during the rush. The suite was pleasant, but it is about 3yrs past its best before date in terms of the furnishings condition. Case in point: the stuffing on one arm of a chair was horribly deformed and your elbow was resting on the internal frame. I drive a 1/2 ton pickup and the parking spaces were very tight. I had to unload the suitcase from the backseat while pulled out of the spot so I didn’t hit the door of the car beside (parked evenly within their spot). Not all bad, just want future visitors to be aware of these minor issues.
Stayed 1 night in May 2024
Response from Team Chateau Canmore on May 16, 2024
Dear Guest, Thank you for sharing your feedback with us. Please be assured that we have noted the same and shall certainly be evaluated. Thank you. Warm Regards, Team Chateau Canmore

8/10 Good

Dallin

Stayed 1 night in May 2024
Response from Annie on May 12, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore-

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Annie on May 12, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore-

8/10 Good

scott, ottawa

Liked: Staff & service, property conditions & facilities
Nice hottub and sauna . The room is very nice to stay in.
Stayed 1 night in May 2024
Response from Annie on May 12, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore-

10/10 Excellent

scott, ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
In canmore its a very big hotel room with 2 t.v.s in great shap
Stayed 1 night in May 2024
Response from Annie on May 12, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore-

2/10 Terrible

Hudson

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Annie on May 13, 2024
Dear guest, Greetings. We appreciate you taking the time to provide us with your thoughts at Chateau Canmore. It is essential to providing our guests with exceptional service. We sincerely apologize that you're not satisfied with the service we have provided during your stay. Rest certain that this matter will be addressed to our team. We strive to provide better service, and customers like you who help us examine our processes and procedures are vital to us. Thank you. Warm regards, Team Chateau Canmore

8/10 Good

Cameron

Traveled with partner
Liked: Cleanliness, amenities
Room was nicely laid out. Fireplace did not work, and front desk said they would come fix it but never did.
Stayed 1 night in May 2024
Response from Annie on May 13, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

6/10 Okay

Tamara

Liked: Cleanliness, staff & service, amenities
I would have enjoyed it more if there had been some way to control the temperature in the room so the window didnt have to be open right next to the railroad tracks where multiple trains went by all night long and kept us awake
Stayed 1 night in May 2024

10/10 Excellent

Cam

Room size, view, and comfortable bed.
Stayed 1 night in Apr 2024

8/10 Good

Hannah

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Would stay again!
Stayed 2 nights in Apr 2024

8/10 Good

shashank

.
Stayed 1 night in Apr 2024
Response from Annie on Apr 29, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

8/10 Good

Olia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Amore C

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I had a wonderful experience. The room is spacious, pool is great and staff are friendly.
Stayed 1 night in Apr 2024
Response from Annie on Apr 28, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

10/10 Excellent

Hendrika

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Annie on Apr 29, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

4/10 Poor

John

Traveled with family
Disliked: Staff & service, property conditions & facilities
Fire place did not work, tv remote was somewhat broken. Had to press really hard on the remote to get it to work.
Stayed 1 night in Apr 2024
Response from Annie on Apr 27, 2024
Dear guest, Greetings. We appreciate you taking the time to provide us with your thoughts at Chateau Canmore. It is essential to providing our guests with exceptional service. We sincerely apologize for any inconvenience that have caused you. Rest certain that this matter will be addressed to our team. Our fireplace is working fine but is upon request at our front desk staff. We strive to provide better service, and customers like you who help us examine our processes and procedures are vital to us. Thank you. Warm regards, Team Chateau Canmore

10/10 Excellent

Rosemarie, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s what’s described and staff are super friendly. The room is clean and neat.
Stayed 1 night in Apr 2024
Response from Annie on Apr 27, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, clean and quiet. The staff was friendly.
Stayed 2 nights in Apr 2024
Response from Annie on Apr 27, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

10/10 Excellent

Tony

Traveled with partner
Expedia made everything easy
Stayed 1 night in Apr 2024
Response from Team Chateau Canmore on Apr 25, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good overall. The hot tub was not very hot so we could not stay in there during the cool evening. The sauna was pretty good though. The view was lovely, the restaurant was nice. It’s walking distance to a few good spots but mostly you’ll need to drive into the main areas.
Stayed 2 nights in Apr 2024
Response from Team Chateau Canmore on Apr 25, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

8/10 Good

Greta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Chateau Canmore on Apr 25, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Haitian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Chateau Canmore on Apr 25, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Talwinder, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price, parking, next restaurant and hot tub
Stayed 1 night in Apr 2024
Response from Annie on Apr 22, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

6/10 Okay

Patricia

Traveled with partner
Average
Stayed 1 night in Apr 2024
Response from Annie on Apr 20, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly front counter staff explained the amenities for the hotel and restaurant
Stayed 1 night in Apr 2024
Response from Annie on Apr 20, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Annie on Apr 15, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

10/10 Excellent

Usama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Annie on Apr 15, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

10/10 Excellent

ma. theresa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Annie on Apr 15, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

10/10 Excellent

Larry

Traveled with partner
Liked: Amenities
Wonderful little getaway with a beautiful Mountain View, the staff was very friendly and accommodating and the motel is centrally located next to everything you need , it’s not modern and Swanky but well kept and comfortable and a great value
Stayed 1 night in Apr 2024
Response from Annie on Apr 13, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

6/10 Okay

Andrea

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was not as nice as pictures online. Needs renovations, very dated. Also website said there was room service, there was not as it was recently took over by new management. Pool is very very small and hot tub waa lukewarm. Definitely wont be going back, not worth the price for what you get.
Response from Annie on Apr 13, 2024
Dear guest, Greetings. We appreciate you taking the time to provide us with your thoughts at Chateau Canmore. We apologize for your expectation that our restaurant would provide room service. The room service that is advertised on our website is exclusively available upon housekeeping request. It is essential to providing our guests with exceptional service. We strive to provide better service, and customers like you who help us examine our processes and procedures are vital to us. Thank you. Warm regards, Team Chateau Canmore