Outdoor pool, a heated pool, pool umbrellas, sun loungers
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Reviews of Blackstone Mountain Lodge by CLIQUE

4 out of 5
Blackstone Mountain Lodge by CLIQUE
170 Kananaskis way, Canmore, AB

Reviews

9.6

Exceptional

Rating 10 - Excellent. 792 out of 1004 reviews" "
Rating 8 - Good. 165 out of 1004 reviews" "
Rating 6 - Okay. 30 out of 1004 reviews" "
Rating 4 - Poor. 9 out of 1004 reviews" "
Rating 2 - Terrible. 8 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were stunning, very clean. Staff were super friendly. Pools are well kept and not dirty. Definitely will be back to this location.
Stayed 2 nights in May 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Emma - Guest Services Agent on May 22, 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and hope to welcome you back again!

10/10 Excellent

Elizabeth, Toronto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value, hotel was dated but kept in fairly good shape.
Stayed 1 night in May 2024
Response from Emma - Guest Services Agent on May 20, 2024
Thank you for taking the time to leave us a review! We apreciate your feedback and hope to welcome you back again in the future.

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights and stayed in a two-bedroom suite. We loved the hot tub and used it both days. The kitchen was great and we cooked on the second night. Laundry was also very handy after more than a week away! Staff were friendly. Loved Canmore! We loved walking around the town. Would definitely stay again.
Stayed 2 nights in May 2024
Response from Thalia- Guest Services Supervisor on May 19, 2024
Good morning,Thank you for taking the time to leave us a review! We are so thrilled that you had a nice stay with us! Please come again soon!Kind regards,

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Thalia- Guest Services Supervisor on May 19, 2024
Good morning,Thank you for taking the time to leave us a review! We are so thrilled that you had a nice stay with us! Please come again soon!Kind regards,

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Thalia-Guest services supervisor on May 19, 2024
Good morning,Thank you for taking the time to leave us a review! We are so thrilled that you had a nice stay with us! Please come again soon!Kind regards,

10/10 Excellent

Jinny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful mountain views right outside
Stayed 2 nights in May 2024
Response from Emma - Guest Services Agent on May 21, 2024
Thankl you for your excellent review Jinny. We are so happy you enjoyed your wonderful view of the mountains and hope to welcome you back again!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought it was great value to essentially a home rental but with the benefits of a hotel (not worrying about dishes, bedding, etc)
Stayed 1 night in May 2024
Response from Emma - Guest Services Agent on May 21, 2024
Thank you for taking the time to leave us a review Amanda. We are so happy you enjoyed your stay, and hope to welcome you back again in the future!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Marketa Guest Services Supervisor on May 17, 2024
Hello Brian,Thank you very much for taking the time to review your stay with us.

6/10 Okay

mike

Liked: Cleanliness, staff & service
Rooms are a bit dated - generally good, but no in hotel services or dining
Stayed 1 night in May 2024
Response from Marketa Guest Services Supervisor on May 14, 2024
Hello Mike, thank you for taking the time to review your stay with us!Best Regards,

10/10 Excellent

Susan

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Marketa Guest Services Supervisor on May 15, 2024
Hello Susan,thank you very much for taking the time to review the stay with us!

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean and good service
Stayed 1 night in May 2024
Response from Thalia- Guest Services Supervisor on May 19, 2024
Good morning,Thank you for taking the time to leave us a review! We are so thrilled that you had a nice stay with us! Please come again soon!Kind regards,

10/10 Excellent

Jennah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. The place was perfect for 2 adults and 4 kids. The pool area is lovely.
Stayed 3 nights in May 2024
Response from Emma - Guest Services Agent on May 13, 2024
Thank you for taking the time to leave us a review Jennah! We are so happy you enjoyed your stay and hope to welcome you back again.

10/10 Excellent

rapeeporn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff at the check in
Stayed 1 night in May 2024
Response from Emma - Guest Services Agent on May 13, 2024
Thank you for your excellent review! We are so happy you enjoyed our staff and your stay here. We hope to welcome you back again in the future.

10/10 Excellent

Leanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, easy to find, would definitely stay here again
Stayed 1 night in May 2024
Response from Emma - Guest Services Agent on May 11, 2024
Thank you for your excellent review Leanne! We are so happy you enjoyed your stay and hope to welcome you back again.

10/10 Excellent

Clayton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a beautiful setting.
Stayed 1 night in May 2024
Response from Marketa Guest Services Supervisor on May 7, 2024
Hello Clayton, we are excited to hear you did enjoy your stay with us.Best Regards,

10/10 Excellent

GIUSEPPE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Emma on May 7, 2024
Thank you for your excellent review. We are so happy you enjoyed your stay and hope to welcome you back again!

10/10 Excellent

Anica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor heated pool and hot tub so fun! Spacious units with many amenities. Would definitely stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Alicia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our 4 nights stay in Blackstone. The room is clean and amenities more than adequate. Our room is being tidied up each day and everything was working well. The kitchen equipment were really good quality and high end products. Thank you for the wonderful stay.
Stayed 4 nights in Apr 2024
Response from Guest Services on May 4, 2024
We're glad you enjoyed your stay at The Blackstone Mountain Lodge. Thank you for the positive feedback on the cleanliness, amenities, room service, and kitchen equipment. We hope to host you again soon.

10/10 Excellent

Teresa

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Emma - Guest Services Agent on May 4, 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and hope to welcome you back again!

10/10 Excellent

Elakkiyan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Guest Services on May 4, 2024
Thank you for your perfect 5 out of 5 rating. We are thrilled to hear that you had such a positive experience with us at Blackstone. Your feedback is greatly appreciated, and we are delighted to know that we met your expectations. We hope to welcome you back again soon for another wonderful stay. Thank you for choosing Blackstone.

10/10 Excellent

Siyuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid for an upgrade to suite. Didn’t disappoint me! The room was really nice and the hotel are located in a quiet area
Stayed 1 night in Apr 2024
Response from Marketa Guest Services Supervisor on May 2, 2024
Hello Siyuan,thank you very much for taking the time to review your stay with us!Happy to hear you had a great stay!Best Regards,

10/10 Excellent

Nisa

Stayed 2 nights in Apr 2024
Response from Emma - Guest Services Agent on May 22, 2024
Thank you for your excellent review. We are so happy you enjoyed your stay and hope to welcome you back again!

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only think was there was no parking this trip because the street had no parking due to cleaning and there parkade was closed for cleaning and they also were cleaning dry ducts so they could enter the unit at anytime if you were in or not.
Stayed 3 nights in Apr 2024
Response from Marketa Guest Services Supervisor on May 2, 2024
Hello Susan,thank you very much for taking the time to review your stay with us. We do apologise for the inconvenience!Best Regards,

8/10 Good

Cameron

Liked: Cleanliness, property conditions & facilities
Excellent hotel no complaints at all, good springtime pricing. Only issue is hotel tried to charge more to check in at 2pm instead of 4pm and I paid enough not to have to pay more. Tue front desk was quite taken aback that I did not want to pay an up charge to check in a bit early.
Stayed 1 night in Apr 2024
Response from Marketa Guest Services Supervisor on May 2, 2024
Hello Cameron,Thank you for your feedback and for choosing to stay at our hotel.We are glad to hear that you enjoyed your overall experience with us.We apologize for any confusion caused by the new policy regarding early check-in fees.We will make sure to communicate this clearly to all guests moving forward to avoid any surprises.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future.Best Regards

8/10 Good

Lilibeth

Liked: Property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Emma - Guest Services Agent on May 1, 2024
Thank you for taking the time to leave us a review Lilibeth. We appreciate your feedback, and hope to welcome you back again in the future.

10/10 Excellent

Frank

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Emma - Guest Services Agent on Apr 29, 2024
Thank you for taking the time to leave us a review! We are so happy you enjoyed your stay and hope to welcome you back again.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Marketa Guest Services Supervisor on Apr 30, 2024
Hello Omar,Thank you very much for taking the time to review your stay with us.

10/10 Excellent

Robert, winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Emma - Guest Services Agent on Apr 29, 2024
Thank you for your excellent review Robert. We are delighted to hear you enjoyed your stay and we hope to welcome you back again in the future!

10/10 Excellent

Andrea

Traveled with group
Room was great and staff were lovely
Stayed 1 night in Apr 2024
Response from Emma - Guest Services Agent on May 1, 2024
Thank you for your excellent review Andrea! We appreciate your feedback and hope to welcome you back again in the future.

10/10 Excellent

Devlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emma - Guest Services Agent on Apr 28, 2024
Thank you for your excellent review Devlin! We appreciate your feedback and hope to welcome you back again.

8/10 Good

Ryan

Traveled with family
Liked: Amenities, property conditions & facilities
Good option in Canmore. Oversized parking an issue
Stayed 1 night in Apr 2024
Response from Thalia-Guest services supervisor on Apr 28, 2024
Good morning,Thankyou for leaving us a review! Your feedback is important to us!Kind regards,

8/10 Good

Barbara

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Four ladies spent one day at the Blackstone. It was a lovely property. We went there specifically for their spa. Verde Spa is amazing. However, the morning we were leaving we asked for a late check out because our spa appointment ran over the checkout time. The hotel had lots of vacancy and was definitely not full. We were told we could only have a late checkout if we paid an additional $29.95, for 2 hours extra. We were very disappointed with this response.
Stayed 1 night in Apr 2024
Response from Thalia-Guest services supervisor on Apr 28, 2024
Thank you for providing feedback on your recent stay at the Blackstone. It's great to hear that you enjoyed your time at the property and had a positive experience at the Verde Spa. However, I understand your disappointment with the hotel's policy regarding late checkouts, especially considering the circumstances. Your feedback will be valuable for the hotel to improve the overall guest experience.Kind regards,

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Thalia- Guest Services Supervisor on Apr 28, 2024
Good morning,Thank you so much for your posistive review! We are so pleased that you had a wonderful stay with us! Please come stay again soon!Kind regards,Thalia

10/10 Excellent

Shawn, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the two bedroom suite. Great room size for the price. Outdoor pool was heated and great. Walking distance to two cafes and some restaurants.
Stayed 3 nights in Apr 2024
Response from Emma - Guest Services Agent on Apr 27, 2024
Thank you for taking the time to leave us a review Shawn! We appreciate your feedback and hope to welcome you back again.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room - with a great view - located in a very convenient location, free parking - absolutely would stay again.
Stayed 2 nights in Apr 2024
Response from Emma - Guest Services Agent on Apr 27, 2024
Thank you for your excellent review Kim! We are thrilled that you had such a great time here. We look forward to welcoming you back again!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Emma - Guest Services Agent on Apr 27, 2024
Thank you for the excellent review Cindy! We appreciate your feedback and hope to welcome you back again.

8/10 Good

Garry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Canmore is a lovely setting. We stayed there on our way out to BC, and then two nights later on our way back. Enjoyed both stays, but felt that the mattresses were due to be changed out. They were wore out.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 26, 2024
Thank you for taking the time to leave a review of your recent stays at our hotel in Canmore. We are pleased to hear that you enjoyed both visits. Your feedback about the mattresses has been noted, and we will make sure to address this with our Housekeeping and maintenance team to ensure the highest level of comfort for our guests. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

brett

Stayed 2 nights in Apr 2024
Response from Marketa Guest Services Supervisor on May 15, 2024
Hello Brett, Thank you very much for taking the time to review your stay with us!

8/10 Good

Noriko

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for a decent price
Stayed 1 night in Apr 2024
Response from Marketa Guest Services Supervisor on Apr 23, 2024
Hello Noriko, Thank you for taking the time to review your stay with us. Happy to hear you had a great time!

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time staying at the Blackstone Mountain. We very much enjoy the property as a whole! We love having a bit of living space separate from the bedroom and a full kitchen cuts down on eating out costs. That said, there are so many great places to eat within walking distance! The pool and hot tubs are always clean and you can't beat the view! We did not use them but there are also BBQs and fire tables for people to use down in the pool area. We also appreciated the free underground parking with a car washing stall and a Tesla charger! We drive a Tesla so it was amazing to be able to charge the car there! We will definitely stay here again!
Stayed 4 nights in Apr 2024
Response from Marketa Guest Services Supervisor on Apr 22, 2024
Good afternoon Penny,It is amazing to hear you had such a great stay with us! We are looking forward to welcome you soon here at Blackstone Mountaine Lodge!Warm regards

10/10 Excellent

Meg

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In room amenities are great and LOVE the setup of the condo style!
Stayed 2 nights in Apr 2024
Response from Emma - Guest Services Agent on Apr 22, 2024
Thank you for your excellent review Meg! We are so happy you enjoyed your stay and hope to welcome you back again in the future.

10/10 Excellent

Cindy

Stayed 2 nights in Apr 2024
Response from Guest Services on May 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nehama

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Apr 2024
Response from Emma - Guest Services Agent on Apr 21, 2024
Thank you for your excellent review. We appreciate your feedback and hope to welcome you back again in the future!

10/10 Excellent

Ken, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great check in experience and the room and views were beyond our expectations.
Stayed 3 nights in Apr 2024
Response from Emma - Guest Services Agent on Apr 17, 2024
Thank you for your excellent review Ken. We are so pleased that you enjoyed your experience and we exceeded your expectiations! We look forward to welcoming you back again in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emma - Guest Services Agent on Apr 17, 2024
Thank you for taking the time to leave us an excellent review. We are so happy you enjoyed your stay and hope to welcome you back again!

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. Facilities were clean and well maintained. Nice convenient location to walking trails into downtown.
Stayed 2 nights in Apr 2024
Response from Marketa Guest Services Supervisor on Apr 16, 2024
Good morning Jeremy,thank you very much for taking the time to review the stay with us. We are very happy you did enjoy your stay.Kind regards

10/10 Excellent

Bart

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property & professional staff. Walkable to Canmore centre.
Stayed 1 night in Apr 2024
Response from Emma - Guest Services Agent on Apr 16, 2024
Thank you for your excellent review Bart. We are so happy you enjoyed your stay and hope to welcome you back again in the future.

10/10 Excellent

Tuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and customer services
Stayed 1 night in Apr 2024
Response from Emma - Guest Services Agent on Apr 16, 2024
Thank you for your excellent review Tuan. We are so happy you enjoyed your stay and hope to welcome you back again in the future.

10/10 Excellent

Michael, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
We always experience an enjoyable time while staying at this property. Great value and very spacious
Stayed 2 nights in Apr 2024
Response from Emma - Guest Services Agent on Apr 16, 2024
Thank you for your excellent review Michael. We are so happy you enjoyed your stay and hope to welcome you back again in the future.