Lounge

Reviews of Basecamp Lodge Canmore

3.5 out of 5
Basecamp Lodge Canmore
1002 Bow Valley Trail, Canmore, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1002 reviews" "
Rating 8 - Good. 295 out of 1002 reviews" "
Rating 6 - Okay. 67 out of 1002 reviews" "
Rating 4 - Poor. 30 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the Basecamp Lodge for a couple nights, highly recommend!
Stayed 2 nights in May 2024

10/10 Excellent

Morgan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Joseph, Guest Service Supervisor on May 22, 2024
Hi MorganThank you for staying and rating us. We appreciate it.Regards,

10/10 Excellent

Riva Maelielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy place
Stayed 3 nights in May 2024
Response from Julie on May 20, 2024
thank you for staying with us Riva!

10/10 Excellent

Maribel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Joseph, Guest Service Supervisor on May 20, 2024
Hi MaribelThank you for staying and rating us. We appreciate it.Regards,

10/10 Excellent

Donalyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price and location. Close to the train tracks but they provide lots of ear plugs
Stayed 1 night in May 2024
Response from Joseph, Guest Service Supervisor on May 19, 2024
Hi Donalyn Thank you for sharing your thoughts and feedback. We are glad you found our location to be convenient and great value. We look forward to welcoming you back for another wonderful stay.Regards,

10/10 Excellent

Mabel

Liked: Cleanliness, staff & service
Mountain style room perfect for the area. Loved the fireplace!
Stayed 1 night in May 2024
Response from Joseph, Guest Service Supervisor on May 19, 2024
Hi MabelWe are glad you enjoyed the views and appreciated our amenities. See you next time.Regards,

4/10 Poor

Zillay

Traveled with family
Disliked: Staff & service, property conditions & facilities
Room was not clean. We found a pair of socks next to the couch on the floor and the bathtub anti-slip mat had long black hair attached to it. My wife refused to take a shower and was very upset. Upon checkout I informed the hotel staff, who simply said "sorry". Otherwise our stay was comfortable.
Stayed 1 night in May 2024
Response from Kris on May 17, 2024
I apologize for the cleanliness issues you encountered during your stay. Your feedback is important, and we will address this with our housekeeping team to ensure it doesn’t happen again.Thank you for letting us know.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Joseph, Guest Service Supervisor on May 16, 2024
Hi StephenThank you for staying and rating us. We truly appreciate it.Regards,

10/10 Excellent

JP

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not sufficient parking.
Stayed 2 nights in May 2024
Response from Joseph, Guest Service Supervisor on May 16, 2024
Hi JP Thank you for such a perfect rating. We are thrilled you had a wonderful stay with us and terribly sorry for any inconvenience caused by our parking situation.Regards

8/10 Good

Jay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to have a sauna, nice and clean, simple breakfast, great latte machine. Good rate, decent beds, will be back.
Stayed 1 night in May 2024
Response from Joseph, Guest Service Supervisor on May 16, 2024
Hi JayWe are glad to hear you enjoyed your full experience with us. We look forward to welcoming you back soon for another fantastic stay.Regards,

10/10 Excellent

Lynette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jemmy was awesome - very helpful and kind. Rooms were clean, and spacious. Loved that they used Rocky Mountain soap products as well. Beds were very comfortable.
Stayed 1 night in May 2024
Response from Joseph, Guest Service Supervisor on May 16, 2024
Hi LynetteWe are delighted you had a great experience staying with us and happy to hear that you appreciated our clean rooms and amenities as well as our helpful staff member Jemmy. We look forward to welcoming you back in the future.Regards

10/10 Excellent

Daryl, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible value! GEMMIE at the front desk is amazing
Stayed 1 night in May 2024
Response from Joseph, Guest Services Supervisor on May 9, 2024
Hi DarylThank you for sharing your experience with us. We are thrilled to hear that you had great interaction with our front desk and found our accommodation to be a great value. We look forward to welcoming you back soon for another wonderful stay.

8/10 Good

Ki Chiu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the money. The walls seem to be a bit flimsy. I was staying on the ground floor and I was able to hear people walking upstairs early in the morning. That was the only problem I had.
Stayed 2 nights in Apr 2024
Response from Ian on May 7, 2024
Let us set you up on the higher floor for your next trip! Thank you for reviewing us!

10/10 Excellent

Jacqueline, Norris Arm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, courteous and friendly staff. Will definitely be back to stay longer
Stayed 1 night in May 2024
Response from Ian on May 7, 2024
Always feels good to read kind words about us! Thank you so much!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and affordable when staying in Canmore
Stayed 1 night in Apr 2024

8/10 Good

Kayl

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Ian on May 7, 2024
Thank you and see you next time!

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot and close to Banff. Online check in was great and a team member provided us the support we needed. All staff members were friendly. There is a railway behind the hotel, they provide ear plugs to mitigate the noise. Great value for the money. Would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Joseph, Guest Services Supervisor on May 3, 2024
Hi AndreaThank you for your wonderful review. It is great to hear that our location was convenient for your stay and our customer service met your expectations. We look forward to welcoming you back for another fantastic stay.Regards,

4/10 Poor

Ursala

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on May 4, 2024
HI UrsalaWe appreciate you taking the time to share your rating with us. We are sincerely sorry to hear that your experience fell short of expectations. We are always striving to improve, and your input helps us do that. We hope to have the opportunity to better serve you in the future.Regards,

10/10 Excellent

Kevin John

Stayed 1 night in Apr 2024
Response from Joseph, Guest Service Supervisor on May 19, 2024
Hi KevinThank you for staying and rating us. We appreciate it.Regards,

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Joseph, Guest Service Supervisor on May 11, 2024
Hi Michael Thank you for staying and rating us. We greatly appreciate it.Regards,

8/10 Good

Alison

Liked: Cleanliness, staff & service
Great place to stay for a trip to Canmore!
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on Apr 28, 2024
HI AlisonThank you for sharing your experience with us. We are delighted to hear you had a wonderful stay. We look forward to welcoming you back in the future.Regards,

10/10 Excellent

Tammie

Traveled with family
Liked: Amenities
I would stay there again
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on Apr 28, 2024
Hi TammieThank you for such a great rating. It is wonderful to hear we met your expectations and we certainly look forward to welcoming you back in the future.

10/10 Excellent

Kyzll Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really easy for check in and check out. Very convenient.
Stayed 2 nights in Apr 2024
Response from Joseph, Guest Service Supervisor on Apr 28, 2024
Hi KyzllIt is wonderful to hear that you found our location convenient and our check-in/out process seamless and smooth. We look forward to welcoming you back.

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
This property backs the train tracks and you can hear the train but I would stay again. Nice room, clean, easy access from main highway, close to food.
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on Apr 28, 2024
Hi CharmaineThank you for sharing your feedback with us. We are delighted to hear our rooms were clean, location was convenient for your stay. We apologize for any disturbance caused by the trains over night. We look forward to welcoming you back for another wonderful stay.Regards,

10/10 Excellent

Susan

Stayed 1 night in Apr 2024
Response from Joseph, Guest Service Supervisor on May 10, 2024
Hi Susan Thank you for such a perfect rating. We appreciate it .Regards,

10/10 Excellent

Edward

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked thenlocation and the straightforwardness of the check in procedure. Really easy and stress free
Stayed 1 night in Apr 2024
Response from Julie on Apr 18, 2024
Thank you for the perfect rating and feed backs!

10/10 Excellent

Brennan, Edmonton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend staying here
Stayed 2 nights in Apr 2024
Response from Julie on Apr 17, 2024
Thank you for staying with us Brennan, hope to see you soon!

6/10 Okay

Yueling

Traveled with partner
Liked: Cleanliness, staff & service
Parking was troublesome Breakfast choices are very poor, you literally only have some white bread and peanut butter..not fair to market it continental.
Stayed 2 nights in Apr 2024
Response from Joseph, Guest Services Supervisor on Apr 28, 2024
Hi YuelingThank you for sharing your feedback with us. We apologize that our breakfast options did not meet your expectations. We will take your comments into account and we certainly hope to welcome you back again for a better experience.Regards,

4/10 Poor

Eric

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Kris on Apr 30, 2024
We appreciate your feedback and are disappointed to learn that your stay was not satisfactory. We strive for excellence and regret that we fell short during your visit. We would welcome the opportunity to know what we could've done better.

8/10 Good

Lu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Julie on Apr 18, 2024
Lu, thank you for staying and rating us!

10/10 Excellent

olga

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Easy online check in and check out. Parking is a bit tricky for a larger vehicle.
Stayed 2 nights in Apr 2024
Response from Joseph, Guest Services Supervisor on Apr 28, 2024
Hi Olga Thank you for your kind review. We are thrilled to hear our clean rooms, seamless check-in/ out processes met your expectations. We look forward to welcoming you back soon.Regards,

6/10 Okay

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is not really a breakfast. Just a muffin with apple. Were quite disappointed since we expected a full breakfast for the price.
Stayed 2 nights in Mar 2024
Response from Joseph, Guest Services Supervisor on Apr 28, 2024
Hi Vlad Thank you for sharing your thoughts and feedback. We are sorry to hear our breakfast options didn't meet your expectations. We look forward to welcoming you back in the future for a better experience.

8/10 Good

CHRISTINA

Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on May 2, 2024
Hi ChristinaThank you for staying and rating us. We appreciate it.Regards,

6/10 Okay

Aleksandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast is not a breakfast!! It's a snack with tiny drink, and yogurt so me being lactose intolerance didn't enjoy that at all. Please be aware of than when booking. Parking spot is extremally tight, so if you have a truck its almost impossible to park there and leave. Everything inside was excellent, TV, bed, bathroom. Very clean. I didn't enjoy my stay as much, but the place is ok
Stayed 2 nights in Feb 2024
Response from Joseph, Guest Service Supervisor on Apr 14, 2024
Hi AlexandraWe are delighted to hear that you found everything inside the room to be excellent and clean. On another note we apologize that our breakfast options did not meet your expectations, especially considering your lactose intolerance. We will take your comments into account to offer more inclusive choices for our guests with dietary restrictions. We also regret any inconveniences caused by the tights parking spot, particularly for larger vehicles like trucks. Your satisfaction is important to us, and we will strive to improve in any areas mentioned. We hope to have the opportunity to better accommodate you in the future.Regards,

8/10 Good

Ty

Stayed 1 night in Apr 2024
Response from Kris on Apr 30, 2024
Thank you for your positive rating and for choosing our hotel for your stay. We're always striving to improve and would love to know what we could do to make your next visit a perfect five-star experience.

10/10 Excellent

Shauna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new quiet. A great place to stay. I'd love to come back and make use of the amenities room.
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on Apr 11, 2024
Hi ShaunaThank you for your wonderful review. We are thrilled to hear that you found our Lodge clean, new and quiet, making for a great stay. We are glad you are interested in our amenities and we look forward to welcoming you back to enjoy them on your next visit.Regards,

8/10 Good

Sheldon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very well updated hotel. Free breakfast was average at best. For a quick stay, price was right. Will come again.
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on Apr 10, 2024
Hi SheldonThank you for your feedback. We are glad to hear you appreciated our updated hotel. We will take your comments about the breakfast into consideration for improvement. We are delighted the price met your expectations and look forward to welcoming you back on your next visit.Regards,

10/10 Excellent

Braeden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joseph, Guest Services Supervisor on Apr 7, 2024
Hi BraedenThank for staying and rating us. We truly appreciate it.Regards,

10/10 Excellent

Brittany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and friendly staff!
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on Apr 5, 2024
Hi Brittany,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay and found our staff to be friendly and accommodating. We look forward to welcoming you back again soon.Regards,

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and a nice room
Stayed 2 nights in Apr 2024
Response from Joseph, Guest Services Supervisor on Apr 4, 2024
Hi TonyThank you so much for your kind review. We are thrilled to hear that you enjoyed your stay and found our room to be clean and comfortable. We strive to provide a welcoming and pleasant experience for all our guests, and we are glad we could meet your expectations. We hope to welcome you back again soon.Regards,

10/10 Excellent

David, Edmonton

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very clean and comfy. The social area on the second floor is comfortable. The breakfast-to-go is a great idea to start a ski day. Thanks!
Stayed 2 nights in Mar 2024
Response from Julie on Apr 3, 2024
David, thank you for taking the time to leave us with a perfect review. We hope you get to stay with us again in the near future.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property but right near the train tracks
Stayed 1 night in Mar 2024
Response from Kris on Apr 1, 2024
Thank you for the perfect rating! We're delighted you had a great experience at Basecamp Lodge. We look forward to welcoming you back to Canmore again in the future!

8/10 Good

Ka Wai

Stayed 3 nights in Mar 2024
Response from Joseph, Guest Services Supervisor on Apr 28, 2024
Hi KaThank you for staying and rating us . We greatly appreciate it.Regards,

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, friendly staff, clean, comfy bed, nice to go breakfast - only reason I marked down on location is because the frontage road is under construction, and snow plows were scraping early. But awesome overall!
Stayed 4 nights in Mar 2024
Response from Kris on Apr 1, 2024
Thank you for your feedback. We're delighted to know that you enjoyed your stay at Basecamp Lodge. We apologize for any inconvenience caused by the construction and snow plows. We appreciate your understanding and hope to welcome you back to Canmore soon!

10/10 Excellent

June

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good the only problem we had was with the coffee maker could not get it to work
Stayed 4 nights in Mar 2024
Response from Kris on Apr 1, 2024
Thank you for your feedback! We're glad to hear that overall, your experience at Basecamp Lodge was good. We apologize for the inconvenience with the coffee maker. Please know that we have guest services agents available 24 hours a day to assist with any issues or concerns during your stay. If you encounter any difficulties in the future, please don't hesitate to reach out to us for assistance. We appreciate your understanding and hope to welcome you back to Canmore soon!

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
nice place and is close to restaurant, Banff, mall and other places of interest
Stayed 2 nights in Mar 2024
Response from Kris on Apr 1, 2024
Thank you for your feedback! We're glad you found Basecamp Lodge to be a convenient location for exploring nearby attractions. We appreciate your stay and hope to welcome you back to Canmore again soon!

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kris on Apr 1, 2024
Thank you for your rating! We're glad to see you had a positive experience overall during your stay at Basecamp Lodge. We hope to welcome you back to Canmore again soon!

10/10 Excellent

Jacee

Traveled with family
Excellent view of the mountains!
Stayed 2 nights in Mar 2024
Response from Kris on Apr 1, 2024
We appreciate the excellent rating! Your satisfaction is our priority at Basecamp Lodge. We hope to have the pleasure of welcoming you back to Canmore again soon!

8/10 Good

Melody

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked our room and had a great sleep. The breakfast was a let down, I wish we had known that it was a grab and go paper bag.
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on Mar 29, 2024
Hi MelodyThank you for your feedback. We are thrilled to hear that you enjoyed your room and had a great night's sleep. We apologize for any disappointment with the breakfast setup. We'll make sure to communicate the grab-n-go more clearly in the future. We hope to have the opportunity to welcome you back for an even better experience next time.

10/10 Excellent

Michelle Grace, North York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place has a good ambiance. the place is accessible for everything.
Stayed 1 night in Mar 2024
Response from Joseph, Guest Services Supervisor on Mar 28, 2024
Hi Michelle Thank you for sharing your thoughts and feedback. We are thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back soon.Regards,