Aerial view

Reviews of Grand Park Royal Cancun - All Inclusive

4 out of 5
Grand Park Royal Cancun - All Inclusive
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 1044 out of 2095 reviews" "
Rating 8 - Good. 547 out of 2095 reviews" "
Rating 6 - Okay. 243 out of 2095 reviews" "
Rating 4 - Poor. 124 out of 2095 reviews" "
Rating 2 - Terrible. 137 out of 2095 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and beautiful property. Jessica my online guest butler was outstanding.
Stayed 3 nights in May 2024

8/10 Good

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant experience
Stayed 5 nights in May 2024

8/10 Good

DARRIO

Liked: Cleanliness, staff & service, property conditions & facilities
What I like the most was the staff member was friendly
Stayed 3 nights in May 2024

10/10 Excellent

Tonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The only thing i didn't like was them trying to get us to buty a time share
Stayed 7 nights in May 2024

8/10 Good

Natasha

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Nick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good. Staffs are very friendly. The rooms are older and we can hear noise from above and next door.
Stayed 5 nights in May 2024
Response from Guest Service on May 20, 2024
Dear NickThank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We hope to continue being your preference and it will be a pleasure to see you in the near future.Kind regards,

8/10 Good

john, Satellite beach

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing
Stayed 4 nights in May 2024
Response from Guest Service on May 19, 2024
Dear John Thank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely,

10/10 Excellent

Najah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to visit
Stayed 6 nights in May 2024
Response from Guest Service on May 19, 2024
Dear NajahThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

4/10 Poor

William J

Liked: Cleanliness, staff & service
The air conditioning in my room never get below 75 degrees and my ceiling fan was broken. The 2 pools needed double the amount of chairs. I had the worst prime rib (paid extra for), worst chicken parm, worst seafood tomato dinner and worst chinese food, in my life. And to cap it off, the whole hotel lost power for 4 hours on my last night there. The best parts were the amazing, friendly staff, the buffet breakfast and anytime all you can eat ice cream in the cafe.
Stayed 4 nights in May 2024
Response from Guest Service on May 19, 2024
Dear William JThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We are also sorry to hear that you have encountered some inconveniences regarding the service in our restaurant area.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope to have another opportunity to serve you in order to change your perspective on our Resort.Sincerely

8/10 Good

Ashraf

Traveled with family
Good place
Stayed 4 nights in May 2024
Response from Guest Service on May 19, 2024
Dear AshrafThank you so much for your kind review. An assessment like yours is very important to us as it motivates us to continue with the warm service that characterizes us. We sincerely wish you another opportunity to provide you with wonderful memories if you reward us with your visit again in the future.Sincerely

10/10 Excellent

Mohjyot

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was huge and the restaurants inside the property were excellent.
Stayed 5 nights in May 2024
Response from Guest Service on May 19, 2024
Dear MohjyotThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at this resort. Service was great & staff were very friendly. Food & drinks were very good & I liked that there was a adult pool option. Shows were good as well & the view from the junior suite was beautiful. Spa was excellent & reasonably priced. We didn't want to leave & will return. Its my 2nd time here. Also really enjoyed X Caret Park. Show was awesome 😊
Stayed 4 nights in May 2024
Response from Guest Service on May 19, 2024
Dear DeborahThank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely

10/10 Excellent

Daniela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort!! Would definitely stay there again.
Stayed 4 nights in May 2024
Response from Guest service on May 20, 2024
Dear DanielaThank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely,

10/10 Excellent

Arturo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, great hotel and attention from personnel was so good.
Stayed 4 nights in May 2024
Response from Guest Service on May 20, 2024
Dear ArturoThank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely,

8/10 Good

Anika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The view was immaculate. The only thing I would have wanted is access to all of the restaurants on the resort.
Stayed 4 nights in May 2024
Response from Guest Service on May 20, 2024
Dear AnikaThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Excellent

Elton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Best regards, Guest Service on May 18, 2024
Dear Elton,Thank you very much for the magnificent evaluation that you have shared.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.

10/10 Excellent

Sujany Sue

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, all the staff were so welcoming and helpful! Shoutout to the bartenders and restaurant staff (especially Gabino, Oliverio, Angel, Aurielo and Raymundo) for making amazing drinks and great conversation. The resort was beautiful and kept really clean!
Stayed 5 nights in May 2024
Response from Guest service. on May 15, 2024
Dear Sujany Sue, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Excellent

Emiliano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I had a great time. The food and drinks were excellent, the staff was awesome and the servers give you top tier service! The only thing is that our room was super hot the whole day for every day we were there. Not sure if the AC was not working properly or that’s just how it is. But other than that everything else was great. I will definitely recommend this place to friends and family that go to Cancun, and will definitely go back myself!
Stayed 5 nights in May 2024
Response from Guest Service on May 13, 2024
Dear Emiliano,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.It is very important to receive comments like yours, which motivate us to continue providing the service that characterizes us.We hope you will come back to visit us again in the future. See you always!

8/10 Good

Alex

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This food could be a little better not what I expected. Be aware if you scheduling a shuttle to the airport they will not notify you about the ride. I honestly think this property is working with the taxi drivers
Stayed 3 nights in May 2024
Response from Guest Service on May 13, 2024
Dear AlexThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We are also sorry to hear that you have encountered some inconveniences regarding the service in our restaurant area.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope to have another opportunity to serve you in order to change your perspective on our Resort.Sincerely

6/10 Okay

Jestiny

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay. The views were amazing and the hospitality of the staff was incredible. We really enjoyed the butler service willing and able to assist with every need. There is room for improvement in the alcohol choice, there should be more top shelf liquor available. Also, we didn't find the food at the buffet to be too enjoyable. Aside from this, it was a nice stay.
Stayed 3 nights in May 2024
Response from Guest Service on May 13, 2024
Dear JestinyThank you for sharing your feeling with us.Rest assured that all your comments are extremely important and help us improve those aspects that we must address.We appreciate your comments and hope to have the opportunity to serve you again in the near future and change your perception.Sincerely

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Kind regards, Guest Service on May 13, 2024
Dear Jose,Thank you very much for the magnificent evaluation that you have shared.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.

8/10 Good

Lindsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was satisfactory. My two critiques are food and beach/pool chairs. The food was very bland and mediocre. As far as the pool and beach chairs, it was a fight every morning to get one. The resort definitely needs to add more! On a positive note, the staff was absolutely amazing. We also enjoyed the adult swim up bar.
Stayed 6 nights in May 2024
Response from Guest service. on May 12, 2024
Dear Lindsey, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

2/10 Terrible

Jana

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Clean, beautiful view, fun to have access to step down pool from patio.
Stayed 5 nights in May 2024
Response from Guest Service on May 11, 2024
Dear JanaThank you very much for taking the time to share your experience about your stay at Grand Park Royal.There is nothing more important to us than the complete satisfaction of our guests, and we will be working hard to achieve it.We want to share with you that all comments from our guests are considered and carefully reviewed in order to provide a better service.We hope you enjoy the rest of your stay in our sunny Cancún. Sincerely

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome vacation experience
Stayed 4 nights in May 2024
Response from Guest Service on May 11, 2024
Dear Israel, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to welcome you again, see you very soon.SincerelyGuest Service

10/10 Excellent

Irene

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2024
Response from Guest service. on May 12, 2024
Dear Irene, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Excellent

othman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful resort
Stayed 3 nights in May 2024
Response from Best regards, Guest Service on May 10, 2024
Dear Othman,Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed your vacation, we look forward to seeing you in the not too distant future.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort with good price and great staff, room have a ocean view.
Stayed 5 nights in Apr 2024
Response from Best regards, Guest Service on May 10, 2024
Dear Kenneth,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.We hope to welcome you again on your next vacation in the Mexican Caribbean.

10/10 Excellent

Saurabhkumar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to beach and swimming pool. Beach was clean and hotel staff service was excellent.
Stayed 5 nights in May 2024
Response from Guest service. on May 10, 2024
Dear Saurabhkumar, Thank you for sharing your comments regarding your recent stay.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Excellent

Shreyansh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Resort in the Luxury Hotel. We booked the Royal tower room, and it was amazing. our personal butler, ( Rocia ) made sure that our stay is very comfortable form the very first day till we left. She went above and beyond with everything during our stay. Very kind and helpful. We did not have to worry about anything but to keep and enjoying ( as she would tell us everyday :-) ) Rozumel ( one of the staff from the Prime Rib restaurant ) was the coolest and most helpful person. One of the best waiter we have ever seen in the Resort. He made us feel so special everytime we go to the restaurant. Very kind and human being. Best resort to stay in the Hotel Zone in Cancun. we stayed there for few days, and it was really amazing. Do book the Royal Tower room. It will be cherry on the top.
Response from Guest service. on May 9, 2024
Dear Sheryansh, Reading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Excellent

Nelsi Venecia, detroit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more night activities and fun for the young people.
Stayed 5 nights in Apr 2024
Response from Best regards, Guest Service on May 8, 2024
Dear Nelsi,Thank you for sharing your comments regarding your recent stay.I am pleased to read that you enjoyed our service, facilities and above all our gastronomic offer.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to welcome you again, see you very soon.

2/10 Terrible

Neel Amit, Rockledge

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Private beach access is great, hotel staff is ready to help. Rooms are terrible and need remodeling. AC wasn’t working in the room even after putting maintenance request.
Stayed 4 nights in May 2024
Response from Best regards, Guest Service on May 6, 2024
Dear Neel,Our commitment is to satisfy the expectations of our clients; on this occasion it was not possible to fulfill yours and we regret not having had the opportunity to take the necessary actions when you stayed with us.Rest assured that all your comments are extremely important and help us improve those aspects that we must address.We assure you that we will share your comments with the corresponding departments, we sincerely thank you for sharing them with us.

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff went above and beyond to care for our needs during our stay at this beautiful resort.
Stayed 5 nights in Apr 2024
Response from Guest Service on May 4, 2024
Dear ManuelThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Excellent

Amber

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Apr 2024
Response from Guest Service on May 4, 2024
Dear AmberThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Excellent

Linda Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Guest Service on May 5, 2024
Dear Linda MaryThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, all the staff is very kind and excellent restaurants!
Stayed 3 nights in Apr 2024
Response from Guest Service on May 4, 2024
Dear JessicaThank you so much for your kind review. An assessment like yours is very important to us as it motivates us to continue with the warm service that characterizes us. We sincerely wish you another opportunity to provide you with wonderful memories if you reward us with your visit again in the future.Sincerely

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful place to relax and even have fun! Everyone was so nice and helpful, the only issue we had was the constant trying to see timeshare. Everything else was great, from the vewis, the food, the entertainment and the staff. Would have gotten 5 stars if it werent for the peer pressure for the timeshare.
Stayed 6 nights in Apr 2024
Response from Guest Service on May 4, 2024
Dear ElizabethThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

8/10 Good

Kanta Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in Apr 2024
Response from Best regards, Guest Service on May 2, 2024
Dear Kanta,We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.We look forward to welcoming you on your next Cancun vacation!

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious the house keeping there is very diligent the vip access was great
Stayed 3 nights in Apr 2024
Response from Guest Service on May 1, 2024
Dear JoshuaWe are pleased to know that your stay at Grand Park Royal has been great and that you have enjoyed your vacation.We are delighted that you have shared this comment with other travelers and we appreciate the positive feedback after your visit.Comments like yours always motivate us to give our best every day to provide you with incredible vacations.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evrythings was execellent
Stayed 5 nights in Apr 2024
Response from Guest Service on May 1, 2024
Dear JayWe are pleased to know that your stay at Grand Park Royal has been great and that you have enjoyed your vacation.We are delighted that you have shared this comment with other travelers and we appreciate the positive feedback after your visit.Comments like yours always motivate us to give our best every day to provide you with incredible vacations.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Excellent

Richelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was very clean and staff was outstanding. Food was bland and nothing to get excited about. All in all, we had a great time but based off of the food and restaurant choices, we won't be back to this resort.
Stayed 6 nights in Apr 2024
Response from Guest Service on May 1, 2024
Dear RichelleThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We are also sorry to hear that you have encountered some inconveniences regarding the service in our restaurant area.Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned.We hope to have another opportunity to serve you in order to change your perspective on our Resort.Sincerely

10/10 Excellent

Caryn, Lakewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I have been going to Grand park royal for over 15 years. The staff is always amazing. Rocio, the butler in the royal tower, is very attentive and excellent! Edgar and Lolli in the Deli are fantastic. Great customer service.
Stayed 7 nights in Apr 2024
Response from Guest Service on May 1, 2024
Dear CarynThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

10/10 Excellent

Angie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded all of our expectations!
Stayed 1 night in Apr 2024
Response from Guest Service on May 1, 2024
Dear AngieThank you so much for your kind review. An assessment like yours is very important to us as it motivates us to continue with the warm service that characterizes us. We sincerely wish you another opportunity to provide you with wonderful memories if you reward us with your visit again in the future.Sincerely

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just wonderful. Best resort in all of Cancun. We will be back in a few months. Exceeded all of our expectations!
Stayed 5 nights in Apr 2024
Response from Guest Service on May 1, 2024
Dear AngelaThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely

6/10 Okay

Dawson Lee

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Guest Service on May 1, 2024
Dear Dawson LeeThank you for investing a few minutes of your time in describing your stay at our Resort, since through your experience we will be able to detect the points that can be improved on our path to excellence.Excellence in service is truly one of our strengths and we work with enthusiasm to keep it that way.We are very sorry that this stay was not satisfactory for you, however we appreciate your comments and for sharing the areas of opportunity that you identified during your stay, as this allows us to improve your experience and that of other guests.We will review compliance with our demanding service standards and work internally to improve.Once again, thank you for the opportunity for improvement that your words offer us.Sincerely

10/10 Excellent

Marion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is wonderful, it feels like its own little oasis. Food was ok, what we expected from an all-inclusive. The VIP treatment was amazing, our room in the royal tower was beautiful and our butler Yajahira was very accommodating. We were able to have access to the bali beds everyday, no issues with restaurant reservations, and having access to the steakhouse for breakfast & lunch was a nice step away from the busy international buffet. It was a very relaxing vacation for us.
Stayed 4 nights in Apr 2024
Response from Best regards, Guest Service on Apr 30, 2024
Dear Marion,Thank you very much for the magnificent evaluation that you have shared.We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future.

2/10 Terrible

Claudio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HAZARDOUS TO SAFTY
Stayed 6 nights in Apr 2024
Response from Sincerely, Guest Service on Apr 30, 2024
Dear Claudio,We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations.We will review compliance with our demanding service standards and work internally to improve.We hope to have another opportunity to serve you in order to change your perspective on our Resort.

10/10 Excellent

Emerson

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Four of us that were in our 20s stayed for 5 nights and had a great time. Staff was great. Property was clean and always had great food and drink options.
Stayed 5 nights in Apr 2024
Response from Best regards, Guest Service on Apr 30, 2024
Dear Emerson,Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.We are very pleased to know that you had a fantastic vacation and enjoyed our facilities and services, above the work that all of our staff made to exceed your expectations.We will be delighted to welcome you again, see you very soon.

2/10 Terrible

Krystsina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service on May 20, 2024
Dear KrystsinaThank you for choosing our Resort for your recent vacation in the Mexican Caribbean.However, we appreciate you sending us your observations and feedback that help us to know the areas in which we must work harder.We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations.Each point has been sent to our managers to take immediate action and improve our processes. We offer you an apology and promise to continue working to improve our services.For us there is nothing more satisfying than the complete satisfaction of our dear guests like you, so we sincerely apologize and hope to welcome you again in the not too distant future and show you the improvements we have made thanks to your review.Sincerely,

10/10 Excellent

Parshav

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We as a group of friends enjoyed at a lot but only draw back was vegetarian option for food.
Stayed 4 nights in Apr 2024
Response from Guest service. on Apr 29, 2024
Dear Parshav, Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish.We will share your suggestions with the corresponding department to improve our procedures.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property helpful staff and amazing atmosphere only annoying thing is that reservations have to be made for dinner and it is not possible to do them yourself you have to talk to someone
Stayed 6 nights in Apr 2024
Response from Best regards, Guest Service on Apr 29, 2024
Dear David,We appreciate your kind comment, we are glad to know that you had pleasant days with us, enjoying the impressive views, the gastronomic experience and the service provided by our staff.We will share your suggestions with the corresponding department to improve our procedures.We hope to have the opportunity to serve you again in the near future.