Fireplace

Reviews of Best Western Plymouth Inn-White Mountains

2.5 out of 5
Best Western Plymouth Inn-White Mountains
1513 US Route 3, Campton, NH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 333 out of 503 reviews" "
Rating 8 - Good. 118 out of 503 reviews" "
Rating 6 - Okay. 28 out of 503 reviews" "
Rating 4 - Poor. 16 out of 503 reviews" "
Rating 2 - Terrible. 8 out of 503 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

anthony

Traveled with partner
Liked: Staff & service, property conditions & facilities
Clean and nice.
Stayed 1 night in May 2024
Response from Guest Relations Specialist on May 13, 2024
Hi Anthony,We're delighted to hear that you found our hotel clean and pleasant during your stay. Maintaining a high standard of cleanliness is a top priority for us, and we're glad to see it reflected in your experience. Our team works tirelessly to ensure that every guest enjoys a comfortable and enjoyable stay. Your positive feedback is greatly appreciated, and we hope to welcome you back for another excellent stay in the future.

10/10 Excellent

Kristine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this location several times. It is clean and affordable. That checks off the two main requirements for us!! We appreciate the free breakfast and close location to Plymouth State as well!
Stayed 1 night in May 2024
Response from Guest Relations Specialist on May 13, 2024
Hi Kristine,We're thrilled to hear that you've enjoyed your multiple stays with us and found our hotel to be both clean and affordable, meeting your primary criteria effortlessly. Our commitment to cleanliness and affordability remains unwavering, ensuring a consistent experience for our valued guests like you. Moreover, we're delighted that you appreciated our complimentary breakfast offering and our convenient proximity to Plymouth State University, adding value and convenience to your stay. We look forward to welcoming you back on your future visits to the area!

2/10 Terrible

Konny

Traveled with family
Disliked: Staff & service, property conditions & facilities
The pool is too cold, it is impossible to stay inside for a long time. The cleaning staff has a lot of control with the clients. The pool opens at 10:00 pm and the question is why we were in the pool, when we were in the living room. of games that we couldn't be there, terrible payment to relieve stress, not to give me more stress.
Stayed 1 night in May 2024
Response from Front Desk on May 12, 2024
Thank you for your stay with us. Unfortunately our pool doors are on a timer and the door will not open until then. This is for the safety of our guests. We hope to see you again

10/10 Excellent

COURTNEY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and courteous. It’s a secluded spot, quiet and beautiful for nature lovers. Lovely breakfast each morning with multiple choices. Indoor pool was supposed to be heated but it wasn’t when I went. I guess it might have been due a low occupancy level at that time. Overall, it was centrally located so we could travel to many different places of activities in NH. I would absolutely recommend this hotel.
Response from Guest Relations Management on May 10, 2024
Hi Courtney,Thank you for taking the time to share your wonderful feedback about your recent stay with us. We're thrilled to hear that you had an enjoyable experience at our hotel.We're glad that our staff provided friendly and courteous service during your stay. We strive to create a welcoming and hospitable environment for all our guests, and it's always rewarding to receive positive feedback about our team.We're delighted that you found our location to be secluded, quiet, and beautiful, making it an ideal choice for nature lovers. It's great to know that you appreciated the lovely breakfast options we offered each morning, providing you with multiple choices to start your day.We apologize for any inconvenience you experienced with the indoor pool not being heated during your visit. We will investigate this matter further to ensure that it is addressed promptly. Your feedback is valuable in helping us maintain the high standards we set for our amenities.We're pleased to hear that our central location allowed you to easily travel to various activities in New Hampshire. We aim to provide convenience and accessibility for our guests, and we're glad that it enhanced your overall experience.Thank you for recommending our hotel. We truly appreciate your kind words and the trust you've placed in us. It would be our pleasure to welcome you back on any future visits to the area.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best Best Western we had ever stayed in. The breakfast was delicious and the employees were helpful and kind. We talked about going back later this year.
Stayed 2 nights in May 2024
Response from Guest Relations Management on May 10, 2024
Hi Joseph,Thank you for your kind words and for choosing our hotel for your recent stay. We're thrilled to hear that your experience exceeded your expectations and that you found it to be the best Best Western you've ever stayed in.We're delighted that you enjoyed our delicious breakfast offerings and that our employees provided helpful and kind service throughout your stay. Our team takes pride in creating memorable experiences for our guests, and it's rewarding to know that we succeeded in making your stay enjoyable.We would be absolutely delighted to welcome you back later this year. Please feel free to reach out to us directly when you're ready to make your reservation, and we'll be happy to assist you with any arrangements or special requests you may have.Once again, thank you for your kind words and for considering us for your future travels. We look forward to the opportunity to serve you again and provide another exceptional experience.

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 2 nights in May 2024
Response from Guest Relations Specialist on May 6, 2024
Hi Deborah,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Andreea, Montreal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this location. We enjoy the large pool and the game of pool :) .
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 29, 2024
Hi Andreea,We're thrilled to welcome you back for a second visit and are delighted to hear that you enjoyed our expansive pool and the entertainment of a game of pool during your stay. Providing a variety of amenities for our guests' enjoyment is a top priority, and we're glad to see that reflected in your experience. Your continued patronage is greatly appreciated, and we look forward to exceeding your expectations on future visits. Thank you for choosing our hotel once again.

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great Hotel!!! It is very clean. The staff is great. The breakfast is very good!!!! The gentleman who maintains the breakfast room does an excellent job!!!! I would highly recommend this hotel!!
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 29, 2024
Hi Lori,We're thrilled to hear about your positive experience at our hotel! Maintaining cleanliness and providing excellent service are our top priorities, and we're glad to see that reflected in your review. Our dedicated staff members work hard to ensure every guest feels welcomed and well taken care of throughout their stay. We appreciate your recommendation and hope to welcome you back again soon for another enjoyable visit!

10/10 Excellent

Kristen

Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 10, 2024
Hi Kristen,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Katarzyna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is freshly renovated and everything looks great! It has a large indoor pool, a sauna, a gym, and a game room. Great value for the money.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 20, 2024
Hi Katarzyna,Thank you for taking the time to provide feedback on your recent stay at our hotel. We're delighted to hear that you enjoyed our freshly renovated facilities and found everything to be in great condition. We take pride in providing a comfortable and inviting atmosphere for our guests.It's wonderful to know that you made use of our amenities, including the large indoor pool, sauna, gym, and game room. We believe that these features enhance our guests' overall experience, and we're pleased that you found them enjoyable. We strive to provide a variety of options for our guests to relax and have fun during their stay.We're thrilled that you found our hotel to be a great value for your money. We understand the importance of providing quality services and amenities at a reasonable price, and we're glad that we met your expectations in this regard.Thank you for your positive feedback, and we hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 Excellent

chelsea fay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and accomadomating.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 20, 2024
Hi Chelsea,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely return
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Apr 18, 2024
Hi Todd,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Candice

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the desk and in the breakfast area are wonderful, very responsive and helpful.
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 16, 2024
Hi Candice,Thank you for sharing your feedback regarding your recent stay at our hotel. We are delighted to hear that you had a positive experience with our staff at the front desk and in the breakfast area.Our team takes great pride in providing exceptional service to our guests, and it's rewarding to know that their responsiveness and helpfulness made a positive impression on you. We will be sure to pass along your kind words to them as they will be thrilled to hear your appreciation.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Martha

Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 5, 2024
Hi Martha,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Gustavo

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on Apr 15, 2024
Hi Gustavo,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

EUGENIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great that it has a charging unit out front
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 14, 2024
Hi Eugenie,We're delighted to hear that you found our hotel's charging unit convenient during your stay. It's always our priority to provide amenities that enhance our guests' experience. The availability of charging units reflects our commitment to modern conveniences and ensuring that your needs are met during your visit. We appreciate your positive feedback and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Kathryn, Bow

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated and very clean. Hotel has a lot of great amenities like large indoor pool with sauna (open 10am-9pm) gym, arcade and comfortable lounge area. Also, has free breakfast (7am-10am) and free coffee, tea and hot chocolate until midnight. Staff was SO friendly. We will absolutely be back!
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Hi Kathryn,Thank you for sharing your wonderful feedback about your recent stay at our hotel. We are thrilled to hear that you had a fantastic experience and enjoyed our recently renovated property.We take great pride in maintaining a high standard of cleanliness, and we are delighted that our efforts were noticed. It is our goal to provide a comfortable and inviting environment for our guests, and we are pleased that you found our amenities to be great. From the large indoor pool with sauna, gym, and arcade, to the comfortable lounge area, we strive to offer a variety of options for relaxation and entertainment.We are glad that you enjoyed the complimentary breakfast and the availability of free coffee, tea, and hot chocolate until midnight. It is our aim to provide added value and convenience to our guests.Furthermore, we are delighted to hear that our staff was friendly and provided you with exceptional service. We truly believe that our team members play a vital role in ensuring a memorable stay, and we will make sure to share your kind words with them.Thank you for choosing our hotel, and we cannot wait to welcome you back on your next visit. Should you have any special requests or if there is anything else we can assist you with, please feel free to reach out to our customer service team.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 9, 2024
Hi Susan, Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Aksiniya

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. I wish the pool was warmer, but we loved the place.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Apr 5, 2024
Hi Aksiniya,Thank you for your positive feedback regarding your recent stay at our establishment. We are delighted to hear that you had a great time overall.We apologize for any inconvenience caused by the temperature of the pool not meeting your expectations. We understand the importance of a comfortable swimming experience, and we appreciate your feedback. We will take your comments into consideration as we continually strive to enhance our amenities and services.We are thrilled to hear that you loved our place and had an enjoyable stay. It is always our goal to provide a pleasant and memorable experience for our guests, and we are glad that we met your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Guinevere, Oak Bluffs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staf!f! Great breakfast!
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi Guinevere,We're delighted to hear that you had a positive experience with our staff and enjoyed our breakfast offerings during your stay. Our team works tirelessly to ensure that every guest feels welcomed and attended to with exceptional service. Additionally, we take great pride in curating a breakfast menu that caters to various preferences and dietary needs, aiming to start our guests' days on a high note. Your feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.

4/10 Poor

Thomas

The stay did not happen. Weather would not permit safe driving.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi Thomas,We deeply regret to hear about the weather-related challenges you faced, resulting in the cancellation of your stay. Unfortunately, weather conditions are beyond our control, and safety is always our utmost priority for our guests. Should your plans bring you back to our area in the future, we'd be delighted to welcome you and provide you with a memorable experience, weather permitting.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 17, 2024
Hi Joe,We're delighted to hear you had a positive experience with our staff and enjoyed our prime location. Our team strives to provide exceptional service, ensuring every guest feels welcomed and valued throughout their stay. Moreover, our convenient location offers easy access to nearby attractions and amenities, enhancing the overall enjoyment of your visit. We appreciate your feedback and hope to welcome you back for another excellent stay in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run, friendly staff, nice comfortable rooms
Stayed 4 nights in Feb 2024
Response from Guest Relations Management on Mar 7, 2024
Hi John,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get to
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 3, 2024
Hi Antonio,Thank you for sharing your feedback about the accessibility of our hotel. We are glad to hear that you found it easy to get to.Providing a convenient and accessible location is important to us, and we're pleased that it met your needs. We strive to ensure that our hotel is easily reachable and well-connected to major transportation routes.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Matt

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Super clean!!
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Mar 3, 2024
Hi Matt,Thank you for your feedback regarding your recent stay at our hotel. We are thrilled to hear that you had a positive experience and that our staff and cleanliness exceeded your expectations.We take great pride in providing exceptional service to our guests, and we're pleased to hear that our staff made a positive impression on you. Our team works diligently to ensure that our guests feel welcome and have a comfortable stay.Maintaining a high standard of cleanliness is a top priority for us, and we're delighted that you found our hotel to be super clean. We understand that cleanliness plays a crucial role in providing a pleasant and enjoyable experience for our guests, and we appreciate your recognition of our efforts.Thank you for choosing our hotel and for sharing your positive experience. We value your feedback and look forward to welcoming you back in the future.

8/10 Good

Deborah, Voluntown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean. Complimentary Hot breakfast was good.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 1, 2024
Hi Deborah,breakfast selection met your expectations.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with another enjoyable experience.

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent morning continental breakfast! Best we’ve ever had!
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 28, 2024
Hi Danielle,Thank you for sharing your feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed our morning continental breakfast and consider it the best you've ever had. Providing a satisfying dining experience is important to us, and we're delighted that our breakfast exceeded your expectations.We take pride in offering a variety of delicious options to start your day off right, and we're glad that our breakfast selection left a positive impression on you. Your kind words are truly appreciated, and we will pass them along to our team.Thank you for choosing our hotel for your stay, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Liv

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean and had great amenities. The staff was very friendly and helpful. The other guests could sometimes be heard running through the halls (there was some kids sport tournament nearby I guess) but it wasn’t too disruptive, they seemed to stick to the quiet hours overall.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 25, 2024
Hi Liv,We're delighted to hear that you enjoyed the cleanliness and amenities offered during your stay. Our team takes great pride in providing a welcoming environment and assisting guests to ensure a comfortable experience. While we apologize for any noise disturbances caused by external factors, we appreciate your understanding and patience. Rest assured, we continually strive to maintain a peaceful atmosphere for all our guests.

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has breakfast, fitness room, pool, game room, open space, nice rooms, GREAT staff, and easy access to everything. I would avoid it during busy times just because I like less of a crowd but everyone was super nice and accommodating.
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 25, 2024
Hi Carolyn,We appreciate your positive feedback and are delighted to hear that you enjoyed our hotel amenities, including breakfast, fitness room, pool, game room, and open spaces. Our team takes pride in delivering exceptional service, and we're glad to hear that you found them accommodating. We understand your preference for less crowded times and assure you that we strive to maintain a comfortable environment for all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed using the pool, the game room and the breakfast that was included.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 24, 2024
Hi Brian,Thank you for taking the time to provide feedback on your recent stay at our hotel. We're delighted to hear that you had a positive experience and enjoyed the amenities we offer, including the pool, game room, and breakfast.We're thrilled that you had a great time using our pool and game room. It's always our goal to provide our guests with enjoyable and entertaining facilities during their stay. We hope that these amenities added to the overall enjoyment of your visit.We're also glad to hear that you appreciated the breakfast included in your stay. We strive to provide a satisfying and delicious breakfast to start our guests' day off right. It's wonderful to know that you enjoyed this offering.Your feedback is greatly appreciated, as it helps us to understand what we're doing well and where we can continue to improve. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Thank you again for sharing your positive experience with us. We value your patronage and look forward to serving you again.

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Matthew,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Okay

Kristy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean. Very little dining options in the area. Arcade required cash and they had no ATM on site.
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on Feb 24, 2024
Hi Kristy,Thank you for your feedback regarding your recent stay at our hotel. We're glad to hear that you found our hotel to be clean and well-maintained.We apologize for the inconvenience you experienced regarding the limited dining options in the area. We understand that having a variety of dining choices can enhance the overall experience for our guests. While we may not have control over the dining options in the vicinity, we appreciate your feedback and will consider it as we explore ways to improve this aspect of our guests' stay.We also apologize for the inconvenience of the arcade requiring cash and the absence of an ATM on-site. We understand that this can be inconvenient and we will look into the possibility of providing an ATM for our guests' convenience.Your feedback is valuable to us as we strive to meet the needs and expectations of our guests. We appreciate your understanding and hope that despite these inconveniences, you had an overall enjoyable stay with us.Thank you again for sharing your comments. We value your patronage and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the front desk was extremely nice and a real pleasure to work with.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 22, 2024
Hi Joshua,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 Poor

Hugo

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 22, 2024
Hi Hugo,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

8/10 Good

Michael

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean and convenient location.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 20, 2024
Hi Micheal,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!

8/10 Good

Dierdre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly great
The hotel was nice, but it smelled bad and the beds were extremely uncomfortable. We loved the arcade and breakfast!
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 15, 2024
Hi Dierdre,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your positive comments about the arcade and breakfast. We strive to provide enjoyable amenities and a satisfying dining experience for our guests.However, we sincerely apologize for the issues you experienced with the unpleasant smell in the hotel and the uncomfortable beds. We understand the importance of a fresh and comfortable environment for a pleasant stay, and we regret that we did not meet your expectations in these aspects.We will investigate the cause of the odor and take immediate steps to address it. Additionally, we will review the condition of our beds to ensure they are comfortable and provide the necessary support for a good night's sleep.Your feedback is important to us, and we appreciate you bringing these matters to our attention. If there is anything else you would like to share or if there is any way we can make your future stays more enjoyable, please let us know. We value your patronage and hope to have the opportunity to serve you again in the future.

6/10 Okay

Silvia

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel has great and clean, the stuff is terrible 😢 old man in front desk is very Rude with my kids an hang off the phone on my face because I asked for housekeeping. Breakfast is ok and beds is comfortable. But I NEVER stay again because the old man with my kids and other kids !
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 6, 2024
Hi Silvia,We appreciate your feedback and are glad to hear that you found our hotel to be clean with comfortable beds, and enjoyed the breakfast. However, we sincerely apologize for any inconvenience caused by your interaction with our front desk staff. We take such matters seriously and will address the issue internally to ensure better communication and service in the future. Your comfort and satisfaction are important to us, and we value the opportunity to improve our guests' experiences.

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The hotel is great. It seems like it was recently renovated. Our room was big, clean and very comfortable. Breakfast was great - hot and cold options in a very clean dining room. There is also a nice restaurant right around the corner. Great deal for a very nice place.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 6, 2024
Hi Meghan,We're thrilled to hear that you had a fantastic experience at our hotel! Our recent renovations aimed to provide a fresh and comfortable ambiance for our guests, and it's rewarding to know that you found your room spacious, clean, and cozy. Our commitment to maintaining high cleanliness standards extends to our dining area, ensuring a delightful breakfast experience. We're pleased that you appreciated the proximity of a nice restaurant nearby, adding to the overall convenience of your stay. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!

10/10 Excellent

Brendan

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 20, 2024
Hi Brendan,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Cindy, WATERBURY

Liked: Cleanliness, staff & service, property conditions & facilities
Hot breakfast was included.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Feb 2, 2024
Hi Cindy,Thank you for your feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed our hot breakfast that was included with your stay.We believe that breakfast is an important part of our guests' experience, and we strive to provide a variety of delicious options to start your day off right. We are glad that our hot breakfast met your expectations and added value to your stay.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another enjoyable stay. If there is anything else we can do to make your future visits even more pleasant, please do not hesitate to let us know. Your satisfaction is our priority.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Campton, NH Hotel
It isn't easy finding good hotels in rural areas. This place was surprisingly good. It looked new, The place was very clean The staff was nice. The rooms were comfortable.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Feb 2, 2024
Dear Valued Guest,Thank you for your wonderful feedback about your recent stay at our hotel. We are thrilled to hear that you had a positive experience and that we exceeded your expectations in a rural area.We understand that finding good hotels in rural areas can be challenging, and we are delighted that you found our hotel to be surprisingly good. We take pride in maintaining a clean and well-maintained property, and we are glad that our efforts were noticeable to you.We are also pleased to hear that our staff provided friendly and accommodating service during your stay. Our team is dedicated to ensuring that our guests have a comfortable and enjoyable experience, and we are glad that they met your expectations.Thank you for choosing our hotel and for your kind words about the comfort of our rooms. It is our goal to provide a comfortable and relaxing environment for our guests, and we are delighted that you found the rooms to be comfortable.We appreciate your feedback and look forward to welcoming you back for another pleasant stay. If there is anything else we can do to make your future visits even more enjoyable, please do not hesitate to let us know.

10/10 Excellent

diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location off highway yet quiet and convenient to local sights.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 2, 2024
Hi Diana,Thank you for your positive feedback about our hotel's location. We are delighted to hear that you found our location to be great, offering both convenience and tranquility.Being situated off the highway allows for easy accessibility to various local sights and attractions while providing a peaceful environment for our guests. We understand the importance of striking a balance between convenience and a peaceful atmosphere, and we are glad that we were able to achieve that during your stay.We appreciate your kind words and thank you for choosing our hotel. If there is anything else we can do to make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back for another pleasant stay.

8/10 Good

Kerri

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 29, 2024
Hi Kerri,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Eileen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The nicest people work at this hotel! And the pool and arcade and sitting area are great. My 3 year old probably could’ve just hung at the hotel all weekend and been thrilled :)
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 29, 2024
Hi Eileen,We are delighted to hear that you had a positive experience during your stay at our hotel. Our dedicated team takes pride in providing exceptional service to ensure our guests feel welcomed and well-cared for. It's heartening to know that the amenities, including the pool, arcade, and sitting area, added to the enjoyment of your visit. We appreciate your feedback and hope to welcome you and your family back for another delightful stay in the future.

10/10 Excellent

Jadwiga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet place.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 29, 2024
Hi Jadwiga,We appreciate your positive feedback and are delighted to hear that you found our hotel to be very clean and quiet. Our dedicated housekeeping team takes great pride in maintaining high cleanliness standards to ensure a comfortable stay for our guests. Additionally, our commitment to providing a peaceful environment reflects our continuous efforts to create a serene atmosphere for all our visitors. Thank you for acknowledging these aspects of your experience, and we look forward to welcoming you back in the future.

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd stay here. Very clean staff were so helpful and you could tell long term employees. Game room and pool were big hits with the family. This is a hidden gem - close to several mountains for skiing. Room was spacious for 3 people (1 adult & 2 kids). Will be back again later this ski season.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 22, 2024
Hi Shannon,We appreciate your returning to our hotel for a second stay and taking the time to share your positive experience. It's heartening to hear that our staff's dedication to cleanliness and helpfulness left a lasting impression, and we take pride in the long-term commitment of our employees. The popularity of our game room and pool among your family is delightful to know, and we're glad you found our location to be a hidden gem, conveniently situated near several skiing destinations. We look forward to welcoming you back later in the ski season and providing another enjoyable stay.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 22, 2024
Hi Kristine,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 Okay

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids ran around the halls screaming but good stay over all
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 22, 2024
Hi Valentina,We appreciate your feedback and are delighted to hear that, overall, you had a positive stay with us. Our team works hard to create a welcoming and comfortable environment for all guests. We understand that the presence of energetic children can sometimes contribute to a lively atmosphere, and we apologize if this impacted your experience. We continuously strive to maintain a balance between ensuring a family-friendly environment and providing a serene atmosphere for all our guests. Your insights help us in our ongoing efforts to enhance the overall guest experience.

8/10 Good

Kimberly

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 17, 2024
Hi Kimberly,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Guinevere, Oak Bluffs

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 16, 2024
Hi Guinevere,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.