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Reviews of Town and Country Hotel

2 out of 5
Town and Country Hotel
1825 50th St SE, Calgary, AB

Reviews

4.8
Rating 10 - Excellent. 6 out of 92 reviews" "
Rating 8 - Good. 17 out of 92 reviews" "
Rating 6 - Okay. 17 out of 92 reviews" "
Rating 4 - Poor. 17 out of 92 reviews" "
Rating 2 - Terrible. 35 out of 92 reviews" "

4.8/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

4.0/10

Property conditions & facilities

Reviews

8/10 Good

Colton

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Feb 2020
Response from Front Desk on Mar 4, 2020
Thank you for Staying with us!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Fourth floor room no elevator, sorry elevator was out of order, looked like for weeks. Torn carpet, hole in walls, back indoor staircase is full of garbage. Poor lock system on room door, felt unsafe.
Stayed 1 night in Nov 2019

2/10 Terrible

Guillaume, Avon Colorado

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff dirty, hotel dirty, bedroom dirty and unsecured
Stayed 5 nights in Sep 2019

2/10 Terrible

S

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property smelled of cigarettes on every floor, elevator broken (from other reviews, looks like it has been broken for several months), stains in bathtub, cigarette burns in bedspread (non-smoking room), lobby ceiling shows several spots of water damage, dead bugs in room. Our room was so gross, we didnt even stay.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Liked: Staff & service
I had booked a smoking room, two weeks prior for a 3 day stay, and when arrived, my room had been given to someone else. I was able to have a smoking room for the the last 2 days, but the first night in a non smoking room.
Stayed 3 nights in Oct 2019

4/10 Poor

crystal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveler

Stayed 3 nights in Oct 2019

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Dirty, run down hotel
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didnt like that the elevators didnt work. Was run down and required alot of renovations
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have sent an email re this hotel. It was unclean, stunk of smoke, had a broken screen door and we were told by reception that she would put us in the corner room where ee çould keep an eye on our car. We felt it was an unsafe place for us and our rental vehicle.
Stayed 2 nights in Sep 2019

2/10 Terrible

LOK SUN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty Hotel in Poor Condition
There were flies flying around in both of our rooms. The beddings and pillows were all seemed not being washed for quite a long time. Smells were inside our rooms and from smokers. Door lock for the toilet was in a damaged condition so we could not use it and collect our belongings until the housekeeper broke open the door. Elevator was out of order so we had to carry all the heavy baggages up for 4 floors.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Need more improvements and upgrading of the facilities.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was friendly Room was clean, but the hallway stinks cuz of smoke
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

2/10 Terrible

Phil, Kelowna

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled of smoke on the room Refused to stay there They also allowed people to smoke right outside their front door DO NOT RECOMMEND FAMILIES OR NON SMOKING PEOPLE
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed was comfortable and front desk friendly. We didn't care for the cleanliness and upkeep of the facilities.
Stayed 1 night in Aug 2019

6/10 Okay

angelaaaaa, meadow lake

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
we could smoke in the room so that was lit but the balcony lead right out to the roof where we’d found a lovely mystery case full of what looked to be drug paraphernalia, we didn’t want to use the hotel blankets because of the burn holes, or the shower because the tub was half peeled away, the towels were each different & then the balcony door “lock” was a wooden pole but I had fun, the karaoke in the lobby bar went on until about 1am and then the other hotel guests above us decided to scream, fight, and stomp around until 2am. I slept through it as i’m used to it and felt more at home hearing them scream at each other, there was a gentlemen at the front desk when i’d arrived at 11pm who was checking out and said he would not be completing his stay, what did he expect from a $60/room hotel? obviously more than I did.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Smelly rooms, broken very old ac, very scratched and old bathtubs and sinks and the list goes on. Should be closed down until fixed.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jul 2019

2/10 Terrible

Connie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay there again
Stayed 3 nights in Aug 2019

6/10 Okay

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities
Old hotel. Not elevator. Rooms smells to cigarettes and were not smoking room.
Stayed 1 night in Aug 2019

2/10 Terrible

Jen

Disliked: Cleanliness
Needs lot of improvement,need to be honest on what they are posting online.. I booked a room non-smoking yet when we get there. The room,smells cigarette,very dusty and lots of dead insects at the corners..& not indicated online that no elevator should be needed to consider especially pregnant woman,doing stairs to 3rd or 4th floor. No wifi on the date of our check in but it was included in the amenities. My husband complained,& not we will cancel checking in and thankfully the receptionist refunded our money but even they don’t refund we don’t stay ,because my husband have issue of short breath in smelling smoke, it would be unhealthy for us.. a bad experience and hopefully there would be an improvement.
Stayed 1 night in Aug 2019

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
It was a great stay.
Stayed 1 night in Jul 2019

6/10 Okay

Kim

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2019

4/10 Poor

Jen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were lovely and bar downstairs was cool! But I don’t think I’ve stayed in a room so run down dirty and generally broken. The light switch didn’t work and was stickytaped off. There were holes in the walls and it just didn’t feel clean. The bathroom was very average and the door to get onto the deck was also broken. 4 stories up with no lift is also tricky with luggage!! It was cheap - which is why we chose it.... but i think I would rather spend $50 bucks extra and be somewhere I wasn’t worried I might get bedbugs!
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor maintenance Very seedy place. I stayed there last year as well, but I won't be going back
Stayed 4 nights in Jul 2019

2/10 Terrible

Henry

Business traveler, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
This "Inn" is the FILTHIEST PLACE that I have ever been in, & i will NOT EVER AGAIN STAY at that location, because of: SEVERAL Broken Plug-ins - HOUSEKEEPING/MAINTENANCE WERE HOUSEKEEPING FULLY AWARE OF THIS - I was ACTUALLY told by the HOUSEKEEPING MANAGER to not use the plug-ins, even though there was no other lights than the bathroom BARE METAL, & RUST, showing through porcelain, in the bathtub, - HOUSEKEEPING IS FULLY AWARE OF THIS Toilet FILTHY - (water? stains) - HOUSEKEEPING IS FULLY AWARE OF THIS Grouse nest on balcony - HOUSEKEEPING/MAINTENANCE IS FULLY AWARE OF THIS Broken elevator - MAINTENANCE IS FULLY AWARE OF THIS Hookers, Pimps, & Drug Dealers hanging around in parking lot, & in the VLT Lounge - MANAGEMENT FULLY AWARE OF THIS NOT ONCE WAS I OFFERED A DIFFERENT ROOM, OR ANY OTHER POSSIBLE SOLUTIONS
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel was in very poor condition. The carpet was in rough shape and the building is very old and has no upgrades in the last 40 years. The area is sketchy and we were kept up for most of the night with fights out in the street. The staff were very friendly and kind and helpful.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel of my lifevvhbgxszevyhbvgggggvvvvvv vvvvvvvb hhjhhhv ghjdzdyyc hv
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
We were assigned a room on the third floor and the elevator was not working. No refund or any other compensation. We saw the room condition, returned to the front desk and advised that neither my wife (who has had recent knee surgery) or myself could deal with the stairs. We were simply advised that other people have no problem and that was that.
Stayed 1 night in Jul 2019

2/10 Terrible

Saini, Medicine Hat

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was not very good. There was no proper lighting in the room and the room was not clean. There was mosquitoes in the room. We had to move our room.
Stayed 1 night in Jun 2019

2/10 Terrible

Tara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Oh gross.
Disgusting smell in the rooms as well as so loud. The elevator is broken still and you have to pack your luggage up 6 flights of stairs. There is a lounge and bar right beside the hotel and it’s so loud as well as the clientele doesn’t seem the most.... upstanding. A lot of prostitutes hanging around. Do. Not. Stay. Here. Run away.
Stayed 1 night in Jun 2019

2/10 Terrible

Fiona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities
That hotel is good but it smells bad please. Some terrible odour and smell especially on the stairs and wAlking areas
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Booked 3- double rooms, got 2 - doubles and a single
Stayed 1 night in Jun 2019
Response from FD on Jun 24, 2019
We apologize for the mix up.

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Stayed 2 nights in Jun 2019
Response from TC on Jun 21, 2019
Thank you for your rating

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from TC on Jun 21, 2019
Thank you for your rating.

8/10 Good

debora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
It was dark and the signage was confusing. You enter through the doors that say restaurant. I arrived around 7pm and everything looked dark and closed from the outside so I thought I was in the wrong place.
Stayed 1 night in Dec 2018
Response from M on Dec 11, 2018
Thanks for your input. We have contacted Enmax, the City electricity company, about putting lighting around the parking lot. Appreciate your input

2/10 Terrible

Tommy, Kelowna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There’s nothing at all good about this place. The front doors are one big ashtray, the elevator is broken, there’s stains everywhere even on the roof of room, garbage in the hallways, noise at all hours, the so called balcony was a door from room leading to the roof of the bar with no guard rails at all on the second floor. I cannot believe Expedia backs this dump!!!! Stay away from this lace at all cost!!
Stayed 3 nights in Oct 2018

8/10 Good

Tran, Fort McMurray

Liked: Cleanliness, property conditions & facilities, room comfort
Good value accommodation. We were looking for an economy hotel and this hotel meets our needs very well: pleasant reception, room is clean in overall, very clean bed, roomy for two, no smoking unit. The live band show was always the highlight of our stay. We stayed 3 times at this hotel so far in the last 2 months, and plan to stay there at our next trip to Calgary.
Stayed 1 night in Sep 2018

4/10 Poor

Angela

The staff were very friendly. Rooms were in process of receiving an update. There was no plug close to the bed and there wasn't enough light in the room. Also even though it was a non smoking room it had a strong odor of smoke that activated my allergies.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel in a good location for restaurants. Very sketchy clientele in the paking lot.
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018