Terrace/patio
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Reviews of Ramses Hilton

5 out of 5
Ramses Hilton
1115 Corniche El Nile, Cairo

Reviews

7.0

Good

Rating 10 - Excellent. 306 out of 1001 reviews" "
Rating 8 - Good. 250 out of 1001 reviews" "
Rating 6 - Okay. 189 out of 1001 reviews" "
Rating 4 - Poor. 122 out of 1001 reviews" "
Rating 2 - Terrible. 134 out of 1001 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Eliot

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

2/10 Terrible

Dhari

Stayed 5 nights in Apr 2024

10/10 Excellent

Qingnan

Stayed 1 night in Apr 2024

10/10 Excellent

amro

Stayed 2 nights in Apr 2024

2/10 Terrible

Amrou

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff at check in was very poor they took passport and took copy and then just kept walking away talking to other other doing other stuff and left us for more than half an hour when we got to our room the bathroom was dirty everything falling apart. No mini bar in room with this service I am not happy after I paid more to stay here as meant to be nice and am very disappointed with this I have the pictures of how dirty the bathroom and unhygienic the room was
Stayed 1 night in Apr 2024
Response from Tantawy Moawad on Apr 27, 2024
Dear Mr. Amrou,Warm greetings from Ramses Hilton.Please accept our sincere apology for any inconvenience you might face during your stay with us. Please note that we have mini bar in all the hotel rooms. Our guests can call the room service to fill the mini bar. We shared your valuable comments with the concerned departments either to fix or retrain the staff.Looking forward to welcoming you soon.Best regards,

10/10 Excellent

amro

Stayed 1 night in Apr 2024

4/10 Poor

Rebecca, Fernandina Beach

Traveled with group
Disliked: Amenities, property conditions & facilities
Updating to room and bath are needed. Hair dryers must be requested; however there was no outlet in the bathroom for the dryer. At check in I was given a discount for breakfast but the clerk failed to put it in the computer. I was hounded throughout my breakfast to pay for it. I had to go back down to reception to advise them of this issue. There was no apology or willingness to compensate for the shame it caused me.
Stayed 2 nights in Apr 2024
Response from Tantawy Moawad on Apr 24, 2024
Dear Ms. Rebecca,Warm greetings from Ramses Hilton.Please accept our sincere apology for any challenges you faced during your stay with us.We shared your comments with the executive team in order to fix it.Looking forward to welcoming you soon.Best Regards,

6/10 Okay

Pablo, Chelsea

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good location, but subpar for a Hilton.
Stayed 3 nights in Apr 2024
Response from Tantawy Moawad on Apr 22, 2024
Dear Mr. Pablo,Warm greetings from Ramses Hilton.Thank you for staying with us. we are looking forward to welcoming you soon.Best regards,

6/10 Okay

muhammed zafer

Liked: Staff & service
الفندق قديم كثيرا يحتاج إلى تجديد
Stayed 5 nights in Apr 2024
Response from Tantawy Moawad on Apr 16, 2024
Dear Mr. Zafer,Warm greetings from Ramses Hilton.Thank you for choosing our hotel for your previous stay.We shared your comments with the senior team..Looking forward to welcoming you soon.Best Regards,

10/10 Excellent

Sayamon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Apr 2024
Response from Tantawy Moawad on Apr 7, 2024
Dear Mr. Sayamon,Warm greetings from Ramses Hilton.Thank you for choosing our hotel for your stay.Looking forward to welcoming you again and again.Best regards,

10/10 Excellent

Mahmoud

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many thanks Ramsis Hilton is really excellent place
Stayed 5 nights in Mar 2024
Response from Tantawy Moawad on Apr 6, 2024
Dear Mr. Mahmoud,Greetings from Ramses Hilton Thank you very much for choosing to stay at the Ramses Hilton and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Hilton has always prided itself in ensuring that our guests have the feeling of it being a home away from home. Our main aim is guest satisfaction and quality delivery. We do take our guests and their wellbeing very seriously and always hope to meet the guest's expectations. Thank you for appreciating our service. We are glad to know of your satisfaction.Looking forward to welcoming you back to Ramses Hilton in the near futureBest regards,

6/10 Okay

Mike, Dearborn

Traveled with group
Liked: Staff & service
It’s OK
Stayed 2 nights in Mar 2024
Response from Tantawy Moawad on Apr 1, 2024
Dear Mr. Mike,Warm greetings from Ramases Hilton.Thank you for rating us.Best Regards,

10/10 Excellent

Neil, fort myers

Liked: Cleanliness, staff & service
great very great staff
Stayed 6 nights in Mar 2024
Response from Tantawy Moawad on Apr 1, 2024
Dear Mr. Neil,Warm greetings from Ramses Hilton.Thank you for rating us. we are delighted that you enjoyed your stay with us.Best regards,

2/10 Terrible

Silvia

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They were remodeling the hotel and it had so much noice and dust
Stayed 8 nights in Feb 2024
Response from Tantawy Moawad on Feb 24, 2024
Dear Ms. Silvia,Warm greetings from Ramses Hilton.Please accept our sincere apology regarding any concern you faced during your stay.We have multiple renovation projects, and we alerted all booking channels.We do appreciate welcoming you back and we will follow up on your stay personally.Best regards,

4/10 Poor

Kshitiz

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here a year ago and it was an amazing experience. Returned back expecting the same, was a terrible experience. Old rooms, in desperate need of repairs. Bathrooms, the furniture, everything is in dire condition. Stayed on the 10th floor first, the room was UNLIVABLE, to which the reception gave us another room on the 9th floor, which was almost the same. Not impressed at all. This will be out last stay here, and hopefully the hotel will keep this notes into consideration and works on improvement. Good luck.
Stayed 3 nights in Feb 2024
Response from shaimaa on Feb 20, 2024
Dear Mr. Kshitiz,Please accept our sincere apology if the service didn't meet your expectation.Kindly be noted that we will take all this comments into our consideration and hope to see you soon to try to make it right.

2/10 Terrible

Michael, Las Vegas

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most likely the worst Hilton property in all Hiltons world wide. The Hotel has few if any amenities available, no spa, gym, pool, the restaurants have partial menus, you will not be able to connect to basic internet services. The hotel is filthy and dirty like you might imagine a 1 star or no star hotel. What an utter disappointment. They do not recognize Hilton Honors Gold members, they charge $15 USD for a breakfast worth $3, the entire hotel needs cleaning, they should not get more than $20 USD a night in its condition with its staff and missing any of the services that make a multi star hotel. Horrific experience, highly recommend skipping Cairo Hilton and head for Nile Towers or Sofitel.
Stayed 1 night in Feb 2024
Response from Tantawy Moawad on Feb 18, 2024
Dear Mr. Michael,Warm greetings from Ramses Hilton.We have different outlets present multiple food and drinks experience. We do appreciate receiving your comments regarding the internet to fix it on spot.Please note that, we could not add your membership due to the terms and conditions of the Hilton Honors however my collogues upgrade your booking to corner Nile view as loyal guest.Terrace Cafe restaurant has open buffet breakfast with wide range of food and fresh drinks.We hope that what happened will not prevent you from staying with us again and look forward to welcoming you to Ramses Hilton. In the meantime, if we can be of any assistance, please do not hesitate to contact us.Thank you and best regards,

6/10 Okay

Jorge, Longview

Disliked: Property conditions & facilities
My impression the building is old the rooms are old same with furniture. Staff is friendly, the area is a messed but that is life there everyone is busy. Too much smoking cigarettes every where. Always better too pay more to stay in a good hotel
Stayed 4 nights in Feb 2024
Response from Tantawy Moawad on Feb 14, 2024
Dear Mr. Jorge,Warm greetings from Ramses Hilton.Thank you for your comments. We share it with the concerned departments.Thank you and best regards,

10/10 Excellent

MUNIR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE LOCATION ON THE NILE RIVER, 8 Minute Walk to the MUSEUM and not too far from the PYRAMIDS. The staff was very friendly and 24HR GOVT BANK OF EGYPT was inside the hotel.Also It is very safe to book a Taxi from the hotel to the Airport at their counter.
Stayed 4 nights in Jan 2024
Response from Tantawy Moawad on Jan 27, 2024
Dear Mr. Munir,Warm greetings from Ramses Hilton.We are delighted that, you enjoyed your stay. Thank you for your nice comments.Looking forward to welcoming you soon.Best regards,

2/10 Terrible

Shaikha

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Mix of Discomfort and Disappointment
My recent visit to Ramses Hotel in Egypt was quite a letdown, to be honest. When I walked into the lobby, I was immediately struck by how small and plain it looked – not at all what I expected. The biggest issue for me was the bathroom. It just didn’t cater to the needs of an Arab guest like me, especially with no water for cleaning – a basic necessity. Plus, the whole hotel was a construction zone with renovations going on, which meant there was constant noise disrupting my peace. And don’t get me started on the elevator! Every ride felt like a scene from a thriller, where it seemed like it could just stop working any second. Showering was another ordeal, with the ancient fixtures and poor water drainage. I’m a big fan of Egypt and its rich culture, but staying at Ramses Hotel was definitely the low point of my trip
Stayed 3 nights in Jan 2024
Response from Tantawy Moawad on Jan 19, 2024
Dear Ms. Shaikha,Warm greetings from Ramses Hilton.We shared your comments among the concerning department. We do appreciate to contact us during your stay in order to make it right on spot.Looking forward to welcoming you soon.Best regards,

10/10 Excellent

Sam, Markham

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very close to Egypt Museum which is one of major tourist attractions in Cairo. Restaurants are within walking distance. Nice view as the hotel is by the river.
Stayed 1 night in Jan 2024
Response from Tantawy Moawad on Jan 19, 2024
Dear Mr. Sam,Warm greetings from Ramses Hilton.Thank you for rating us. Looking forward to welcoming you soon.Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
A comfortable hotel with excellent service. The location seems perfect as it's by the Nile and near the museum of Egypt. However the hotel is surrounded by a network of dual carriageways which are almost impossible to cross unless you are a confident local.
Stayed 3 nights in Jan 2024
Response from Tantawy Moawad on Jan 19, 2024
Dear Mr. David,Warm greetings from Ramses Hilton.Thank you for rating us. Looking forward to welcoming you soon.Best regards,

4/10 Poor

Mohamed

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Tantawy Moawad on Jan 19, 2024
Dear Mr. Mohamed,Warm greetings from Ramses Hilton.Thank you for rating us. Looking forward to welcoming you soon.Best regards,

6/10 Okay

Natarajan

Traveled with family
Disliked: Staff & service
This is a very old property that badly needs some renovation work. The air conditioner was barely working and we found it uncomfortable even though our stay was in Jan. Beware if you book this property in summer. Super slowww check in and check out process, they seem to be severely understaffed and you may end up waiting long if you happen to be when a tourist bus is there. The bellboys,security and other staff near reception are more keen in getting some tips than anything else. Do not book unless thee are no other options with rooms available. The only good thing is the location is good near Cairo museum and with easy access to old Cairo.
Stayed 2 nights in Jan 2024
Response from Tantawy Moawad on Jan 19, 2024
Dear Ms. Natarajan,Warm greetings from Ramses Hilton.We shared your comments among the concerning department. We do appreciate to contact us during your stay in order to make it right on spot.Looking forward to welcoming you soon.Best regards,

10/10 Excellent

MARCELA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Tantawy Moawad on Jan 19, 2024
Dear Ms. Marcela,Warm greetings from Ramses Hilton.Thank you for rating us. Looking forward to welcoming you soon.Best regards,

8/10 Good

Shayona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff took very good care of us, the room clean and completely functional. We had everything we needed for a goods night sleep. We were warned about eating food at local restaurants, so ate most of our meals at the hotel and did not get sick. The portions were very generous. The only reason I did not give this property 5 stars is it sits on the corner of a very busy intersection, so crossing the street to walk the two blocks to the museum is like playing "frogger". I recommend, crossing with a group of locals until you get a hang of it. There are no street lights, or pedestrian crossings in Cairo and it's especially bad around this hotel. But once you get across this street, the neighborhood is easy to navigate and felt safe; after my heart stopped pounding from the crossing.
Stayed 2 nights in Dec 2023
Response from Tantawy Moawad on Jan 3, 2024
Dear Mr. Shayona,Warm greetings from Ramses Hilton.We are thrilled that, you enjoyed your stay with us. We shared your valuable comments among the team. Looking forward to welcoming you soon.Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tantawy Moawad on Dec 29, 2023
Dear Sir,Warm greetings from Ramses Hilton.Thank you for rating us. Looking forward to welcoming you again.Best regards,

10/10 Excellent

Rana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely staff and nice location.. clean.. excellent service
Stayed 3 nights in Dec 2023
Response from Tantawy Moawad on Dec 29, 2023
Dear Ms. Rana,Warm greetings from Ramses Hilton.Thank you for rating us. Looking forward to welcoming you again.Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Tantawy Moawad on Dec 24, 2023
Dear Sir,Warm greetings from Ramses Hilton.Thank you for rating us. We are looking forward to welcoming you soon.Best regards,

4/10 Poor

Hassan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Tantawy Moawad on Dec 19, 2023
Dear Mr. Hassan,Warm greetings from Ramses Hilton.We are so sorry for any concern you faced during your stay.Looking forward to welcoming you soon.Best regards,

6/10 Okay

Sushil

Business traveler
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Tantawy Moawad on Dec 14, 2023
Dear Mr. Sushil,Warm greetings from Ramses Hilton.Thank you for taking time to rating us.Looking forward to welcoming you soon.Best regards,

10/10 Excellent

Mohamed, FREDERICTON

Stayed 1 night in Dec 2023
Response from Tantawy Moawad on Dec 14, 2023
Dear Mr. Mohamed,Warm greetings from Ramses Hilton.Thank you for taking time to rating us.Looking forward to welcoming you soon.Best regards,

10/10 Excellent

liane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Tantawy Moawad on Feb 5, 2024
Dear Ms. Liane,Warm greetings from Ramses Hilton.Thank you for rating us. We are looking forward to welcoming you soon.Best Regards,

10/10 Excellent

Feroz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in the heart of downtown but crossing the street is a challenge. Staff at this hotel is very welcoming, friendly, polite and will go out to serve you. I really enjoyed the hospitality.
Stayed 4 nights in Dec 2023
Response from Tantawy Moawad on Dec 14, 2023
Dear Ms. Feroz,Warm greetings from Ramses Hilton.Thank you for taking time to rating us.Looking forward to welcoming you soon.Best regards,

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from Tantawy Moawad on Dec 7, 2023
Dear Mr. Stephen,Warm greetings from Ramses Hilton.Thank you for rating us. We are looking forward to welcoming you soon.Best regards,

6/10 Okay

Sally Atif Mohamed

Stayed 2 nights in Nov 2023
Response from Tantawy Moawad on Dec 5, 2023
Dear Ms. Sally,Warm greetings from Ramses Hilton.Thank you for rating us. We are looking forward to welcoming you soon.

8/10 Good

OSMAN

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Tantawy Moawad on Dec 5, 2023
Dear Mr. Osman,Warm greetings from Ramses Hilton.Thank you for rating us.Looking forward to welcoming you soon.Best regards,

10/10 Excellent

Mutsumi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but nearly impossible to cross any street
Stayed 1 night in Nov 2023
Response from Tantawy Moawad on Dec 5, 2023
Dear Mr. Mutsumi,Warm greetings from Ramses Hilton.Thank you for rating us.Looking forward to welcoming you soon.Best regards,

8/10 Good

Bob

Traveled with family
Liked: Cleanliness, staff & service
Two hotels: stellar lounges and lobbies, rooms that need an update. Also landlocked for walking around Cairo so have to get a car.
Stayed 2 nights in Nov 2023
Response from Tantawy Moawad on Dec 4, 2023
Dear Mr. Bob,Warm greetings from Ramses Hilton.Thank you for sharing your comments with us.Looking forward to welcoming you soon.Best regards,

10/10 Excellent

Mutsumi

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, but we cannot safely cross the street to explore the area.
Stayed 1 night in Nov 2023
Response from Tantawy Moawad on Dec 4, 2023
Dear Mr. Mutsumi,Warm greetings from Ramses Hilton.Thank you for sharing your comments with us.Looking forward to welcoming you soon.Best regards,

6/10 Okay

ahmad

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Old hotel with unprofessional staff in front desk ( hydi ) Late in check in process Only the view best thing in this hotel
Stayed 3 nights in Nov 2023
Response from Tantawy Moawad on Nov 24, 2023
Dear Mr. Ahmed,Warm greetings from Ramses Hilton.Please accept our sincerer apology regarding any inconvenience happened during your stay.We are looking forward to welcoming you soon.Best regards,

10/10 Excellent

liane, edmonton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well taken care of with lots of choice for food. The staff are all very friendly. I had a very enjoyable stay and would definitely recommend.
Stayed 1 night in Nov 2023
Response from Tantawy Moawad on Nov 19, 2023
Dear Ms. Liane,Warm greetings from Ramses Hilton.Thank you for your great comments. We share it among the team.Looking forward to welcoming you soon.Best regards,

4/10 Poor

Jeffrey

Disliked: Property conditions & facilities
Over priced!!! definitely go somewhere else The whole place is under construction they should be discontinuing. Spa is under construction, they didnt have this notice up when i booked my stay
Stayed 3 nights in Nov 2023
Response from Tantawy Moawad on Nov 14, 2023
Dear Mr. Jeffrey,Warm greetings from Ramses Hilton.Please note that, we published all our renovation works on all booking channels. Looking forward to welcoming you soon in our property.Best regards,

8/10 Good

Ovul

Traveled with family
Liked: Cleanliness, staff & service
Mohammed at the front desk went above and beyond to ensure our check-in and entire stay were exceptional. Our early arrival at 6 am was accommodated, although we did have to pay an additional fee for the early check-in. While we would have preferred if it was complimentary like other hotels we've stayed at, we were pleased to receive a complimentary late check-out, which made up for it. One minor hiccup during our stay was a glitch between the hotel's system and the travel booking site. As a result, the hotel manager at reception explained that they had to put a hold on the first night's rate on our credit card in order to provide us with the room key. We were assured that the hold would be cancelled within 15-21 days after our check-out, so we hope that will be resolved smoothly. Despite the ongoing construction at the hotel, the nightly rate should have been cheaper. However, the spacious room and the spectacular river view made up for it. It was truly a treat to wake up to such a breathtaking sight every morning. I must also commend the housekeeping lady on the 16th floor. She did an outstanding job and her friendly demeanor truly made a difference. Daily we’ve enjoyed freshly prepared desserts at the lobby, accompanied by a talented live piano performer. It created a delightful ambiance and added to the overall experience of our stay. Additionally, the hotel's restaurants offered good food.
Stayed 6 nights in Nov 2023
Response from Tantawy Moawad on Nov 14, 2023
Dear Mr. Ovul,Warm greetings from Ramses Hilton.Thank you for your comments. We share it with the concerned departments.Looking forward to welcoming you soon.Best regards,

8/10 Good

Valerie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel undergoing renovations We felt very safe there and staff were extremely friendly. Breakfast was great. And other restaurants were available at different price points. The roof top bar was amazing.
Stayed 2 nights in Nov 2023
Response from Tantawy Moawad on Nov 4, 2023
Dear Mr. Valerie,Warm greetings from Ramses Hilton.We are thrilled for your nice comments which we share it among the team..Looking forward to welcoming you soon.Best regards,

10/10 Excellent

Mary

Stayed 1 night in Nov 2023
Response from Tantawy Moawad on Nov 4, 2023
Dear Ms. Mary,Warm greetings from Ramses Hilton.Thank you for rating us. Looking forward to welcoming you soon.Best regards,

2/10 Terrible

Rinku

Stayed 1 night in Oct 2023
Response from Tantawy Moawad on Nov 4, 2023
Dear Mr. Rinku,Warm greetings from Ramses Hilton.Thank you for rating us.Looking forward to welcoming you soon.Best regards,

10/10 Excellent

MOHAMMED

Stayed 8 nights in Oct 2023
Response from Tantawy Moawad on Nov 24, 2023
Dear Mr. Mohamed,Warm greetings from Ramses Hilton.Thank you for rating us. We are really happy that you enjoyed your stay with us.Looking forward to welcoming you soon.Best regards,

8/10 Good

abdullah

Stayed 5 nights in Oct 2023
Response from Manal Fouad on Oct 29, 2023
Thank you for your email and we will take consideration all your comments

4/10 Poor

Claire

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is a very busy hotel with some lovely staff and I am conscious that it is being renovated, but in the meantime the standard is well below the quality of any Hilton hotel I've stayed in anywhere in the world. My room hasn't been cleaned properly, the furniture and fittings are very old and it took 7 hours for the hotel wifi connection to work - despite me following up
Stayed 1 night in Oct 2023
Response from Manal Fouad on Oct 28, 2023
Thank you so much for your comment , we will put in consideration all your valid comments.

2/10 Terrible

ali

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this is an old hotel. Don’t be fooled by the pictures. It’s super old the carpet the bathrooms. In the Europe or America, this hotel would be at the very best a Two star hotel. lobby is nice but that’s about it.
Stayed 1 night in Oct 2023
Response from Manal Fouad on Oct 23, 2023
Thank you for your feedback , we will check all your comment