Ocean View Balcony Twin Room | Living area | 55-inch flat-screen TV with digital channels, TV, Netflix

Reviews of Nampo Ocean 2 Heaven Hotel&Spa

3.5 out of 5
Nampo Ocean 2 Heaven Hotel&Spa
21, Jagalchi-ro, Jung-gu, Busan

Reviews

9.4

Exceptional

Rating 10 - Excellent. 130 out of 168 reviews" "
Rating 8 - Good. 22 out of 168 reviews" "
Rating 6 - Okay. 12 out of 168 reviews" "
Rating 4 - Poor. 3 out of 168 reviews" "
Rating 2 - Terrible. 1 out of 168 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ong Siew

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised by the many recommendations given to us upon checkin and they have been most helpful. The room was small but clean and functional. The front desk was always very helpful. Recommended!
Stayed 2 nights in May 2024
Response from David H. on May 12, 2024
Hello, my guest. When check in, we usually guide our guests to the tourist attractions, restaurants, and transportation around here (sometimes in Busan and other areas). Depending on the guest's personality, some guests tightly mark the places they want to visit on the Naver map, while others only know the names of two or three tourist attractions and come on a trip without any plans. Our information is the most up-to-date and high-quality information that only locals in the region know. So it is helpful not only for guests who come without any preparation, but also for guests who have thoroughly prepared prior information. And unlike a lot of information you can get from the Internet and social media, all of our information is non-commercial. I bet you can have a better trip to Busan if you trust us and experience our suggestion. Thank you for leaving a good review. I hope you had a wonderful trip to Busan. Please visit us again next time.

10/10 Excellent

Kristin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely stay at this hotel for 4 days. It's just a couple of minutes from a main metro line and right by Korea's largest fish market, Jalgalchi Market. I liked that the room was well-designed, had heated floors, and was very comfortable! The staff is also great as the person checking me in gave me a thorough overview of the area and what there was to see. The only downside of the hotel is the area around the hotel can be a bit smelly, likely because of the port/fish. But, other than that, I really enjoyed my stay as the hotel was eco-conscious, comfortable, and had a convenient location!
Stayed 4 nights in Apr 2024
Response from David H. on Apr 28, 2024
Hello, my guest.Thank you for choosing our hotel as a partner for your trip to Busan.The area we are in is near Jagalchi Market, Korea's largest seafood market.It is a very enjoyable sight to see just the most diverse seafood products in Korea, and if you like seafood or raw fish, you can taste them at a good price. It is also the most visited area in Busan.Our hotel was completely renewed three years ago, leaving only the frame of the building, and we planned and designed it as carefully as possible to avoid any inconvenience from the guest's point of view. That's why the guests actually responded better than the ones shown in the picture. In addition to Jagalchi Market, most of the essential tourist attractions in Busan are on foot around here. Our hotel is the best option when traveling to Busan because of the concentration of tourism and shopping. I feel good and happy whenever I hear the words from the guest that 'I had a good trip thanks to you'.Thank you for your good review, and please come back next time.

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view is spectacular
Stayed 3 nights in Apr 2024
Response from David H. on Apr 24, 2024
Hello, my guest.You've come to stay in our Ocean View Queen Room with Balcony, which has one of the best views in the hotel. Busan has many famous beaches. But we don't have a beach view, we have a harbor view. You can see Namhang Bridge in front of you, fishing boats below, Yeongdo KANGKANGEE Arts Village on the left, and the seafood auction center on the right. It's not a direct view because it's facing south, but it's very beautiful at sunrise or sunset, and it's beautiful during the day, and it also shows a lot of different things at night. Many ocean view rooms in Korea are black at night, so you can't distinguish the sea from the sky, but ours is a colorful and rich sea at any time of the day, and I think ours is the sea that best fits the identity of Busan as a port city. I grew up seeing this sea from a young age, and it's the sea that I miss the most. Thank you for liking and enjoying our sea. Please come back someday when you are thinking of this sea.

10/10 Excellent

Ygnacia

Traveled with group
Disliked: Property conditions & facilities
The way the shower is set was not good
Stayed 2 nights in Apr 2024
Response from David H. on Apr 18, 2024
Hello, my guest. Thank you for choosing our hotel and leaving such a nice review. Our hotel is located in Nampo-dong area, which is one of the most touristy areas in Busan. Most of the tourist attractions in the center of the city can be reached on foot, so guests can easily get tired from walking a lot. Bathtubs are a more expensive item than you might think (a durable and quality bathtub for a hotel costs at least USD 1,000 per unit compared to a shower) and require more maintenance even after installation, but we have installed bathtubs in all rooms to make your stay more enjoyable. However, we realize that some guests may not need a bathtub, and in that case, a walk-in shower may be more convenient. We apologize for any inconvenience this may cause. We realize that our facilities are used by many guests with different preferences, so it may not be possible to provide the perfect facility for every single guest. Still, thank you for leaving such a great review. We hope you enjoyed your trip to Busan and look forward to seeing you again.

10/10 Excellent

Quan Wei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and beautiful, very near the metro station. Hotel staff provided very good service and even went above and beyond to introduce local delicacies that were great and not to miss. Also provided assistance to our enquiries to the local attraction be it booking or the best way to enjoy them. Will come back to stay if I’m back in busan.
Stayed 3 nights in Mar 2024
Response from David H. on Mar 31, 2024
Hello, my guest. You traveled to Korea with your mother, and on checkout day, I saw you dragging two suitcases by yourself, and you looked so adorable. I hope you and your mom made many precious and happy memories in Korea. I recommended Changdeokgung Palace and Changgyeonggung Palace over Gyeongbokgung Palace for your traveling in Seoul for historical reasons. Gyeongbokgung Palace was the main palace of the Joseon Dynasty, but it was severely damaged by two Japanese invasions, and its current appearance is very different from the original. In contrast, Changdeokgung and Changgyeonggung are the palaces that are closest to their original state, and are actually the palaces where the kings of Joseon stayed the longest. The buildings and gardens are also much nicer. I hope you and your mom have a really nice time at that place & nice trip in Seoul as well. Thank you for the nice review and please come back to visit us again next time you are in Busan.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great room, excellent helpful staff. Modern.
Stayed 3 nights in Mar 2024
Response from David H. on Mar 21, 2024
Hello, my guest. One of the greatest joys of being a hotelier is getting to meet guests from all over the world, not just because it's our job, but because joy is better shared, and we take great pleasure and satisfaction in helping our guests have a better, more enjoyable trip. The truth is, not all guests are polite and friendly, but most of our guests are. And honestly, we're human, too, so we strive to be better to the better guests. Thomas & Wendy, you were such kind and pleasant guests. Our small talk and greetings at check-in, check-out, and in between contagiously spread the joy of travelling to us as well. We hope you have a great trip in Japan also, and if you're ever in Busan again, please come back and stay with us again. Thank you.

10/10 Excellent

Ioanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly helpful. There was also gym facility and laundry room. Would happily stay there again.
Stayed 3 nights in Mar 2024
Response from David H. on Mar 13, 2024
Hello, my guest. Yesterday, I went out with my mother, and it was raining. I picked up the umbrella to make sure her shoulders weren't getting wet, and I was saddened to see how small her shoulders were. As an adult, as we get older, it's heartbreaking and sad to think that we don't have that many days left with your parents. But it's inevitable, and the only thing we can do is to spend more quality time with them, more time together. It's important to make them feel important to us, just as our parents made us feel important to them. Although all of our guests are important to us, my heart goes out to those travelling with elderly parents. I wish you and your mum a trip to Busan that will leave you with lasting happy memories, and I wish her good health.

10/10 Excellent

Seng Yolk

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from David H. on Mar 2, 2024
Hello, my guest. Dozens of new guests check in to our hotel every day. They're from different countries and traveling on different types of trips. They can be young couples, couples with children, families with friends, and especially older couples. Older couples, like you, are usually very friendly and have good manners. When I see them, I hope that my old age will be like theirs. Being kind and courteous to others comes from an attitude toward life that has been cultivated over a long period of time. I hope that if I sincerely help my guests have a good trip every day, and live a fulfilling life every day, I can be like them in the future. We enjoyed your stay very much, and we hope you had a wonderful trip to Busan that will make you want to visit again. Thank you for leaving such a nice review, and be healthy and happy this year.

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from David H. on Feb 4, 2024
Hello, my guest.On a personal note, my mother has been in poor health lately, so it makes me very happy and envious when I see guests traveling with their parents. Traveling is expensive, time-consuming, and energy-consuming, but it's one of the happiest and most precious times for most people. For us, entertaining guests is a daily routine, a job for a living, but we know that it's a much-anticipated and precious time for our guests who visit our hotel every day, so we do our best to make sure they have the best trip to Busan. When we can help our guests have a better trip with our little help, when a problem is solved, that's the best moment for us. Thank you for leaving good review, and we hope you and your mom had a great time together.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from David H. on Jan 26, 2024
Hello, my guest. One of the things I've noticed about Korea these days is how popular it is with international travelers, so it's not uncommon to have international guests booking rooms on the day of check-in. I book hotels in advance when I'm traveling to a single city, but when I'm traveling from place to place or want to enjoy the freedom of not having a set schedule, I like to find and book hotels locally because it's fun to discover new hotels. However, I'm a hotelier, so I'm usually able to travel in the off-season, but it can be a bit risky during peak season, especially during "Chuseok(Korean Thanksgiving day)" and "Lunar New Year", when it's very difficult to find transportation, so please keep that in mind when planning your trip to Korea. Thank you so much for staying with us, and I hope that Busan will be one of your favorite places to visit in Korea, and that you enjoyed your stay with us. Happy New Year!

6/10 Okay

Wee Lam

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from David H. on Jan 10, 2024
hello. My guest. You left a low score with no comments. We've tried to find out what you didn't like about your stay, but we don't have a record of it, so it's a little hard to tell. Reviews on Hotels.com are an important way for guests to express their satisfaction and help other potential guests make an informed decision, and they can also help us identify shortcomings that we may not have realized and improve upon. Please do not hesitate to let us know if you have any concerns during your stay, or even afterward. Even bad reviews are not something we take lightly, but rather an opportunity for us to provide you with a better hotel and better service. Thank you for staying with us in the new year, and we wish you and your family a healthy and happy new year.

10/10 Excellent

May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from David H. on Jan 7, 2024
Hello, my guest. All the way from the United States, you spent the last day of 2023 in South Korea, specifically in Busan. Actually, since I've been working in the hotel industry for a long time, I work every year during the high season in South Korea (summer vacation season, Christmas and New Year's in December), so I usually go on vacation during the low season. I'm sure most hoteliers around the world are similar, so I sometimes wonder what it's like to spend the holidays abroad. There are some advantages to vacationing in the off-season: hotels and airfare are often very cheap. On the other hand, the guests who came to our hotel last year paid more money than usual. While every guest is equally important to us, it is inevitably more tense and nerve-wracking on such days. We had a lot of international guests last year, which helped us achieve a high occupancy rate, and it was great to meet so many different guests every day. We will continue to work hard until the end of the year to be the best hotel every day. Thank you for your valuable review, and we wish you and your family a healthy and happy new year.

10/10 Excellent

Titan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My best hotel in this Korea visit. Nice hotel staff and gave us a lot suggestions and recommendations. Great locations and near to metro
Stayed 3 nights in Dec 2023
Response from David H. on Feb 4, 2024
Hello, my guest. There are some really nice words of praise that many of our guests leave us in their comments and reviews, and it's always nice to hear. Kindness and cleanliness are the most basic virtues that a hotel should have, but it's always nice to hear. We're also very grateful to hear that you'll definitely come back. This is because we believe that the revisit rate is the most valuable indicator rather than the high rate of return while operating a hotel. We're also very happy to hear that we're the best hotel you've ever visited in Busan, or in Korea. We pride ourselves on being the best hotel in the area, and it's our goal to help our guests have the best trip possible when they choose us over so many other hotels. We sincerely hope that your trip to Busan was one of the best. Thank you so much for leaving such a great review and we look forward to welcoming you back the next time you visit.

10/10 Excellent

Hae

Stayed 1 night in Dec 2023
Response from David H. on Dec 21, 2023
안녕하세요. 고객님. 이렇게 후기로 다시 인사드릴 수 있어서 정말 반갑습니다. 코로나 펜데믹이 종결된 후 저희 호텔을 찾아주시는 많은 게스트님들 중에는 재외 동포분들도 많이 계신데요. 그 중에서 이 지역에 대한 향수를 가진 분들을 만날때면, 저 역시 이 지역 토박이 출신이라 참 반가운 마음을 표현하지 않을 수 없답니다. 얼마 전 어린시절에 좋아하던 Camel 의 long goodbye 란 노래를 유투브에서 듣다가 lost in translate란 영화의 영상과 매치한 유투브를 보았는데요, 그 영상에 어떤 어린 학생분이 이런 리플을 달았더라구요. '살지 않았던 시대에 노스텔지어를 느끼는 것은 음악이 가진 세대를 유대시키는 특별한 힘이다' 라는 내용이였습니다. 저희 호텔을 찾아주시는 게스트님들이 먼 훗날에 부산을 추억할 때 저희가 작은 유기체가 될 수 있도록 노력하겠습니다. 좋은 후기 주셔서 감사드리고, 다음에 따뜻한 날씨에 한번 찾아주시면 좋겠습니다.

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from David H. on Dec 7, 2023
Hello, my guest. Yesterday, along with the warm winter rain, there were a lot of leaves falling from the ginkgo trees, and as I read your review today, I was thinking that if you had left Busan for a few days, you would have seen these leaves. Korea has four seasons, and in addition to warm and cool weather, we also have hot and cold weather. But we want our guests to travel in better weather and have more diverse experiences. I hope you can visit Korea again someday and enjoy the fall foliage that you didn't get to see this time. Thank you for leaving such a great review, and we wish you a happy trip to Busan. I hear the flu is in the air, so take care of your health in the winter. See you next time.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from David H. on Dec 21, 2023
Hello, my guest. Thank you for choosing to stay with us and enjoy your stay in Busan. Today, I happened to watch a documentary about the oldest Chinese restaurant in Seoul, which is 45 years old, and the owner still enjoys cooking and loves having customers come in. Actually, there is a lot of shunning of the service industry in Korea these days. There is a tendency to avoid emotional labour rather than physical hardship. It's an emotional job, and I do get upset very occasionally. But I think it's much more often that I enjoy and look forward to the encounters with our guests, and I always remember that what is a daily routine for us is a long-awaited and precious journey for our guests. We will continue to strive for better service every day, and strive to be a better hotel. Thank you for your great review, and have a warm and happy rest of the year.

10/10 Excellent

Agnes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I think it's the boss himself that is at the reception. He is super helpful and recommended many places to eat. Also assisted us in direction and greeted us with a smile when we return to the hotel. Bed was super comfortable, warm flooring, great air circulation. Nice toilet! And Spacious! Hope he can increase the washer and dryer :) Overall highly recommended and will definitely return if I'm in Busan!
Stayed 2 nights in Nov 2023
Response from David H. on Nov 29, 2023
hello. My guest. It could be me, the owner, who helped you at the reception, or it could be one of our staff all of whom are more friendly and professional than me :) Winter is cold in Korea, so we have a floor heating system called "ondol". It warms up the whole room. Sometimes hotels use just steam from the air conditioner to heat the room, but I don't recommend it because the air becomes stuffy and some parts of the room are still cold. We have both air conditioning and heating individually adjustable in each room. Since our hotel was built during the COVID-19 pandemic, we have fans at the entrance of every room to circulate air. It's linked to the room light switch, so it can be switched off at night so it doesn't make noise. Thank you for your lovely review and we hope to see you again soon.

10/10 Excellent

Kexin

Stayed 5 nights in Nov 2023
Response from David H. on Dec 13, 2023
Hello, my guest. You've been staying at our hotel for five days, and for most of our guests, five days is their entire trip to Busan. If they're new to the area and don't know any hotels, some guests choose to split their stay into one or two nights, which minimises the risk of a bad hotel choice. However, the most valuable thing about travelling is your time and stamina. Busan is very well connected and you can get around the entire city in about 1-1.5 hours. Rather than checking in and out repeatedly, choosing one hotel with convenient transport and good service and staying there for a long time is a way to cover more markets and be in better shape. Our hotel is a one-minute walk from the Nampo-dong and Jagalchi subway exits, two of Busan's most popular tourist destinations, and there are bus routes to all parts of Busan nearby. Most tourist attractions in the area can be reached on foot, and many guests praise us for our friendly service and clean, well-maintained facilities. Thank you so much for sharing your trip to Busan with us, and we wish you and your family all the best for the rest of the year. See you again next time.

10/10 Excellent

Kexin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite easy to find and there are many dining options in the area. It is near the metro and Jagalchi market is near. As we have elderly in our group, they are happy to be near the market. Hotel staff are very friendly and helpful. Helped with calling the taxi and provide overview of the area, places of interest and dining recommendations.
Response from David H. on Nov 23, 2023
Hello, my guest. Our hotel is located in Jagalchi Market and Nampo-dong, two of Busan's most popular tourist and shopping destinations. Our hotel is only a 1-minute walk from the Jagalchi Station exit, so accessibility is very easy. If you have a lot of luggage, heavy or elderly people, you can take the lift between exit 6 and 8. Korea is a country with a very developed internet industry, so we do not use Uber for food delivery or taxi hailing, but use our own application. Therefore, it is a little inconvenient for foreign guests to use such services. In that case, please feel free to ask our front desk staff for help. Even if it's not as easy as travelling in your own country where the language is spoken and everything is familiar, we do our best to make sure our guests have a hassle-free trip. Thank you for staying with us and leaving us a great review. We hope to see you again next time.

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and customer care.
Hotel was very clean and new. Customer service was excellent. Met the owner and he is a great guy, a very nice and knowledgeable person. Would rate him 10/10 and want to thank him very much for making our stay special. The front desk staff is very helpful and they referred us to good restaurants and attractions. Our room had a very nice ocean view and it was very relaxing to just take in the views. Hotel's location is very good, close to the subway and fish market. Will stay here again next time we are in Busan. Thank you very much.
Stayed 4 nights in Jun 2023
Response from David H. on Nov 18, 2023
Dear Raymond.Last year, I was very sorry that your family's trip to South Korea was canceled due to COVID-19. At the time, I had booked KTX train tickets for your family. It wasn't a big deal, just a small service. But you were apreciated for my help that you canceled your original four nights and rebooked the one night you couldn't use. I was so touched and thought that if your family came to our hotel the next year, I would repay them somehow. And I was so happy when I saw your name on the confirmation email this year. I finally met you and your family, and we greeted each other like old friends. I rented a car and took your family on a personal tour of Hwangnyeong Mountain, which was my small way of repaying you for your consideration and kindness. One of the coolest things about being a hotelier is that I get to meet and interact with so many travelers from different countries around the world, and it's great to be able to help them have a better trip! Every time we exchange emails and I receive yours, it's like getting a letter in a glass jar. I'm also so happy to have met your lovely couple and your two well-mannered and adorable sons. I will always wish you and your family health and happiness, and I hope to see you again someday, somewhere. If you need any help in Korea, please don't hesitate to contact me. I'll keep you posted. God bless you and your family. Sincerely, David.

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff very helpful Great view
Stayed 2 nights in Nov 2023
Response from David H. on Nov 14, 2023
Hello, my guest. Just last month, the weather was warm, and then all of a sudden, it got really cold. I know that New Zealand is known for its mild and nice weather all year round. I hope you're not surprised by the colder-than-expected weather. But Busan is still the best place to be in Korea. The coolest place in summer and the warmest place in winter is Busan. There are many things that happen when traveling that we don't expect. It's not uncommon to find that a restaurant you've booked isn't open, or to visit a different museum, but we'll never betray our guests. We'll always be your base camp with clean rooms, comfortable bedding, and services to help our guests have a better trip. Thank you for staying with us and leaving us a great review, and we'll see you next time.

10/10 Excellent

Hong Da

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quaint place just next to jagalchi station! It is also close to other to-visit places like jagalchi market, BIFF square and more markets northwards. The receptionist also introduced us to many places to eat and visit! Kudos to the place.
Stayed 2 nights in Nov 2023
Response from David H. on Nov 14, 2023
Dear My Guest. Busan is a relatively new city, just over 100 years old. Before that, it was called Dong-rae. Since the days when Busan was called Pusan, this area, Nampo-dong and Jagalchi, has been the administrative, economic, and cultural center of the city. So, it is home to many historic tourist attractions and numerous markets, restaurants, and shopping areas. Yes, this is the quaintest, most Busan-like neighborhood in the city. While Haeundae is the most famous vacation destination in South Korea, the old and unique feel of the city of Busan can be found in only Nampo-dong and Jagalchi. We boast the best accessibility and comfortable, clean facilities in the area. We hope you had a great experience in Busan, and we hope you will come back to visit us again. Thank you for leaving us a nice review.

10/10 Excellent

Chong Weng

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel with personal touch by the boss. Great view from the Ocean View Room. Walking distances to some of the main attractions. Will stay again when I return to Busan.
Stayed 4 nights in Nov 2023
Response from David H. on Nov 12, 2023
Dear My Guest. As a hotelier, my primary goal is to make a living, but my ultimate goal is to have more guests love Busan, consider it their second home, and come back often. Busan is my hometown, and I was born and raised in this area, Nampo-dong and Jagalchi in particular, and it's rewarding and fun to see so many guests from all over the world enjoying the wonderful things about my hometown. The ocean view from our hotel is what I grew up with. For me, it's a beautiful ocean that I miss more than anything else, so I'm touched and grateful that our guests love the view. We will always do our best to make sure that you have only good memories in Busan and in this area. Thank you very much for your nice review, and be healthy and happy all the time.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The room and hotel are beautifully maintained and the English speaking staff is outstanding. I had just arrived in Korea and the desk manager was so helpful. I liked the public bath that is available to guests, and its closeness to the subway.
Stayed 3 nights in Nov 2023
Response from David H. on Nov 5, 2023
Dear Mary.It may be a routine that repeats every day for us, but it's a special day for our guests, a trip they've been looking forward to for a long time. When I first started my career in the hotel industry, I fell into mannerism. However, it is our greatest pleasure and reward to know that my little help is really helpful to our guests, to get rid of their discomfort, to have a better trip, and to see them enjoying themselves. So Mary, you were happy for our little service, setting up a portable pocket Wi-Fi, introducing a currency exchange bank, booking a taxi, etc. It's a pity that we can't travel often because we're busy with work, but if traveling is about meeting new places, new experiences, and new people, I think we're traveling every day because we're meeting new guests and new travelers. We will make sure that our trip and our guests' trips will be remembered for a long time. Thank you for leaving a good review. Stay healthy and happy. And hope you see again.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great location
We had great stay here and if you are looking to stay in Nampo/Jagalchi area this is the perfect location, just 2 minutes walk to the closest subway station. The hotel itself is beautiful and comfortable. And the front desk was excellent, giving us lots of recommendations for area restaurants. This was our favorite hotel during our trip to Korea!
Stayed 5 nights in Oct 2023
Response from David H. on Oct 29, 2023
Dear Guest. While some of our guests stay in Busan for the entirety of their stay, many of them travel to various parts of Korea. Along with Busan, Seoul and Jeju are our most popular destinations, while Gyeongju and Jeonju are also popular destinations for international guests. I am so, so happy to hear that we were your favorite hotel out of the many hotels you have stayed at in various parts of Korea. Many of our guests book hotels based on their itinerary - a 5-star hotel in one area, a 3-star hotel in another, and so on. I can understand that our hotel was the best value for the money you paid and that you liked it. Yes, hotels are our livelihood to earn money to live on, but we believe that our guests should get more than what they paid us, that's our conscience. Thank you for leaving such a nice review, and we will try to be the best hotel for more people, so please come back someday.

10/10 Excellent

JJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were amazing. Close to main station and lots of places to eat arond the hotel. It is an older part of the city so it's not the cleanest area. Beautiful views.
Stayed 3 nights in Oct 2023
Response from David H. on Oct 28, 2023
Dear, my guest. Thank you for choosing to stay with us. As you said, this area is the old downtown of Busan, and if you ever have a chance to watch a korean drama like "Kingdom" on Nexflix, you'll see a map of Joseon, the old kingdom of Korea. If you look at that map, you can see the place name "Dongnae" instead of Busan. Because Busan is a very modern city, and the name Busan has only been around for about 100 years. Since that time, this area has been the political, administrative, economic, and industrial center of Busan, and since about 20 years ago, the government's policy has been to decentralize it to different parts of the city, such as moving the city hall. But because it's been the center of Busan for so long, it's where you'll find the most tourist attractions, great restaurants, and historical places. As you said, it's not a new, modern, super clean place, but it's the most Busan and beautiful place. Thank you for liking my hometown, Nampo-dong, Jagalchi neighborhood.

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property. The rooms felt clean and new. Staff were so helpful and took the time to provide a detailed map of the area with suggestions on what to see and eat. Highly recommend and I can’t wait to go back some day
Stayed 2 nights in Sep 2023
Response from David H. on Oct 5, 2023
Dear Guest. Thank you for your fantastic review. We've been open for two and a half years now. We still get guests who ask us if the hotel was built this year. A hotel is a facility that is used by a large and diverse group of guests, so it takes a lot more wear and tear than our own homes. However, we keep the rooms in good condition with daily maintenance and management. When I travel, I like hotels that show signs of age but are very well maintained, so everything is clean and in good working order, and that's how I want to manage and create our hotel. Even if you visit our hotel again someday, we will serve you the same condition as the first time. Be healthy and see you again with a nice smile.

10/10 Excellent

?

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from David H. on Sep 30, 2023
Hello, my guest. Thank you for choosing to stay with us. Your check-out day was on Chuseok (Korean Thanksgiving Day), which is one of the biggest holidays in Korea, so there were many shops and restaurants closed, so I'm sure it was a bit of a disappointment for you. We prepared a traditional Chuseok dish, Songpyeon, and shared it with our guests the day before. Did you enjoy it? Korean rice cakes are very popular among Koreans, but I know that some foreigners don't like them because of their sticky texture. In Korea, rice cakes are made to celebrate the harvest of the year and to give thanks to the ancestors and to share the food with family, relatives, and close friends. Even if you didn't like it, I hope you enjoyed the experience of Korean culture. Thank you for staying with us and leaving such a great review. We hope you enjoyed your trip to Busan and look forward to seeing you again.

10/10 Excellent

Tram

Stayed 4 nights in Sep 2023
Response from David H. on Sep 29, 2023
Dear Guest. You stayed at our hotel for 4 days. For a typical guest, 4 days is the entire duration of a trip to Busan. Thank you so much for trusting and choosing us. There are many factors that go into a traveler's decision to stay at a hotel. Location, price, facilities, design, and of course, one of the biggest factors is reviews. Because reviews can only be written by guests who have actually stayed at the hotel, so they have the most accurate information. We have one of the best review ratings in Busan. That's our biggest asset, which has been created over the years by our guests who have stayed with us. Thank you for leaving us a great review score. We will continue to improve and strive to ensure that our future guests are not disappointed by your review.

8/10 Good

LAI MENG

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean and spacious room
Stayed 4 nights in Sep 2023
Response from David H. on Sep 24, 2023
Hello, my guest. We are the cleanest and most comfortable hotel in the area. Our hotel is a 1-minute walk from the subway exit. It is 3 subway stops from KTX Busan Station, 3 to 40 minutes by taxi from the airport, and bus stops to all parts of Busan are nearby.There are banks and convenience stores in the building next to the hotel.The area around the hotel includes Jagalchi Market, the largest seafood market in Korea, Gukje Market, Busan's largest traditional market, Bupyeong Market, famous for its nighttime food market, and BIFF Square, where Asia's largest film festival began, and Busan Tower, a long-standing landmark in Busan, are also within walking distance. Most of the must-see tourist attractions and markets are nearby, and the streets where the hotel is located are very quiet at night. I think it's a great place for traveling in Busan. Thank you for staying with us and leaving a nice review.

10/10 Excellent

tom, los angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a very close by the subway station easy access to anywhere in the city and airport, also the Fish market is one block away have fresh seafood like fish, king crab….
Stayed 2 nights in Sep 2023
Response from David H. on Sep 24, 2023
Hello, my guest. Our hotel is a minute's walk from the subway exit. It's 3 subway stops from KTX Busan Station and 3-40 minutes by taxi from the airport. Bus stops to all areas of Busan are nearby, and banks and convenience stores are located in the building right next to the hotel. Around the hotel are Jagalchi Market, Korea's largest seafood market, as well as Gukje Market, Busan's largest traditional market, and Bupyeong Market, famous for its night food market. You can also walk to BIFF Square, where Asia's largest film festival began, and Busan Tower, a long-time landmark in Busan. Most of the tourist attractions and markets you must go to when traveling to Busan are nearby, and the streets with hotels are very quiet at night. I think it's the perfect place to travel to Busan. Thank you for using it and leaving a good review.

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 3 nights in Aug 2023
Response from David H. on Aug 25, 2023
Hello, my guest. I recommended your last lunch in Korea on the day you check out. It's a 40-year-old restaurant, and it's so famous that half of Busan people know it. Actually, I don't think it's spicy for Koreans at all, so I was a little flustered because you said it was spicy. But you said it was spicy but it was really delicious, and I was happy and rewarded because you said it was really good. I think it's better to fill in the blanks here and there when you go the trip than to do it like a full timetable. We would be very happy if we could help fill in the margins of your travel photos with new colors.Thank you for leaving a good review, and I would appreciate it if you could visit Busan again.

10/10 Excellent

Leila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST customer service!
I wish we could have stayed longer at this wonderful hotel. It's small, only 6 rooms on our floor. The room was perfect for 2 of us. Everything was super clean, some toiletries were provided, bath robe, and slippers as well. The gentleman at the front desk provided THE BEST customer service I have EVER experienced at any hotel in my life! Upon check-in, without us having to ask, he inquired what our plans were. He provided a map of local restaurants and sites of interest in the immediate area and offered assistance in finding transportation to other locations we might be interested in around Busan. He was so friendly and accommodating. The hotel also allowed baggage storage prior to check-in and after check-out. LOVED this hotel! I plan to stay here again on my next visit to Busan!
6 rooms on our floor.
Stayed 1 night in Jun 2023
Response from David H. on Jul 8, 2023
Hello, my guest.I'm so glad to hear that you're impressed by our service. We think our hotel is the best in Busan. So we hope our guest has the best trip, and we are helping you. I hope to see you again next time.In fact, many travelers move around the hotel on schedule.For example, they usually stay in Nampo-dong for one day and Haeundae for one day.At first glance, it seems reasonable. But it's not all that great considering the process of re-packaging, checking out early, keeping luggage, receiving luggage, moving to a new hotel, checking in, and unpacking again. Busan is largely divided into Nampo-dong and Haeundae tourist attractions, and it takes 3-40 minutes by taxi and 50 minutes by subway. Public transportation in Korea is very developed and cheap, so staying in one hotel for a long time is also a good way. In that case, you can save your physical strength and a lot of time. Also, Nampo-dong has so many tourist attractions around it, and most of them are within walking distance, so it is a good area to use as a base camp for travel.Our hotel is the cleanest and most customer friendly hotel in this area.I hope you think of us as your old friends living in Busan. We will do our best for your safety, convenience, and pleasure. Thank you very much for your super great review.

10/10 Excellent

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reception staff were very friendly and helpful. Room was clean, bright and well furnished. Great view from the balcony! Easily walkable to many sites and convenient for public transport
Stayed 2 nights in Jun 2023
Response from David H. on Jun 30, 2023
Hello, my guest.You checked out today and immediately left a review like this.Thank you very much for your kindness and consideration.Busan is a port city. The sea at Haeundae Beach is also cool, but it is the sea of vacation spots. I think the best expression of Busan's characteristics is the sea seen from our hotel. It is also the sea that I have seen since I was born and raised in this area. Thank you for liking the scenery.Nampo-dong and Jagalchi, the original downtown of Busan, are also the main points of transportation, and there are many delicious restaurants and tourist attractions around them. It is a must-see area for those who travel to Busan because you can walk to most tourist attractions.There may be minor inconveniences when traveling abroad. For example, there is no Uber in Korea. The taxi application used in Korea requires a Kakao ID. It can be inconvenient for foreigners. If you need any help, please feel free to ask Reception staff. I hope you think of us as your friends who live in Busan. It is our reward to help our guest have the best trip.Thank you for using it. See you next time

10/10 Excellent

LEE MENG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable stay. Friendly and helpful reception.
Response from David H. on Jun 26, 2023
Hello, my guest.The rainy season has begun in Korea.The dry and rainy seasons are not divided like Singapore, but usually start in summer and when the rainy season ends, the heat begins in earnest.Before running the hotel, I loved rainy weather.However, considering the guests who come to our hotel, I hope that the weather will continue every day.We are also helping our guests to have a pleasant and happy trip like clear weather. To do so, feel free to ask the front desk for help.We are professionals in the field.It's good that you came to Busan on a trip in a nice weather.I hope that the weather will be clear and pleasant when you visit Busan again next time.Thank you for using it and leaving a good review.

10/10 Excellent

Vernesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from David H. on May 26, 2023
Hello, my guest.Did you go to the BTS cafe well?BTS, a world-renowned artist, is both the pride of Korea and Busan.Also, busan is the hometown of Jimin and Jungkook.Many foreign fans used our hotel for their concert last year. And some of the guests stayed in Busan for a few days and visited BTS cafes or the members' hometowns. Currently, Jin and J-Hope are serving in the military. I'm also waiting for the day when all the members finish their military service and perform as a whole in a few years. I have no doubt that they will become better artists after discharge like Elvis Presley. I hope you can visit our hotel again then.Thank you for using our hotel, and I hope you enjoyed your trip to Busan.

10/10 Excellent

Michael

Stayed 3 nights in May 2023
Response from David H. on May 23, 2023
Hello, my guest.Thank you for using our hotel and leaving a good review.Did you like the view of Busan's port from your room?We have the most unique and wonderful port view in Busan. The Namhang Bridge and fishing boats in front of you create wonderful scenery both at night and during the day.Busan is the most lively and wonderful tourist destination in Korea.The sea, mountains, rivers, big cities, traditional markets, historical sites, etc. are all in one city, Busan.I hope you like Busan as well as our hotel. I hope you had a great trip, and I hope you visit Busan again next time.

10/10 Excellent

Rhonda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very helpful. He recommended places to eat and things to do. The hotel was clean and had everything we needed.
Stayed 2 nights in May 2023
Response from David H. on May 16, 2023
Hello, my guest.I'm so glad that our hotel was helpful for your trip to Busan. Good accommodation is essential for a good trip, and we are a very good choice for overseas guests traveling to Busan. We also introduce tourist attractions around the hotel, good restaurants and cafes for guests' rich travel experiences. We are recommending our staff's regular restaurants, not advertisements. If your schedule is unclear, I recommend you to refer to our hotel's recommendation. If you have good memories about Busan during this trip, we will not be able to be happier.Thank you for using our hotel and leaving a good review.

6/10 Okay

Michael

Liked: Cleanliness
Nampo is an old area which will give you a true feel for Busan. But there are nicer areas to stay like Songdo. The staff tried to charge for everything extra possible. Early check in (per hour rate) when they said it would be free, a Korean bed (which is just bedding) , no extra pillows. The front desk had a lot of information to provide on where to go but lacked true hospitality to guest
Stayed 2 nights in May 2023
Response from David H. on May 16, 2023
Hello, my guest.Songdo is a wonderful place with a beach, but it is uncomfortable for foreign guests to use because there is no subway. You are a party of four couples and used four rooms. Our hotel check-out is 12 o'clock and check-in is 16 o'clock. For your convenience, we helped you check in one cleaned room at 12 o'clock for free. You could check before making a reservation that our hotel doesn't have a baby guard. We don't offer extra beds, we offer a floor-to-floor Korean yobble set. You were able to check this information before check-in, and we sent a message explaining the contents right after the reservation. By the way, you requested an additional 8 pillow for free after checking in.(Our hotel basically provides four pillows for a double bed.) We offered two pillows for free. You asked for extra bedding, and we gave you a 50% discount on it. Your party brought two cars, and we waived the parking fee for one. And your car also checked out, brought the car back and helped you park for free until late in the afternoon. It is natural to pay an additional fee to use additional services other than the basic services provided by the hotel. If there is a free service from the hotel, it is the hotel's consideration, not your natural right. You've asked for so many things for free, and we've offered you a lot of them for free or at a discount. I think you should thank us. These reviews are quite disappointing. In order for you to be treated better, you also have to be polite and grateful to the other person.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a superb location for food, train, shopping The hotel is centrally located to all the well known places. The reception staff was friendly and helpful will highly recommend to anyone who is first time visiting. For me this would be the accommodation I would book for my next trip
Stayed 3 nights in Apr 2023
Response from David H. on Apr 28, 2023
Hello, my guest.Thank you for visiting Korea from America.The main tourist attractions in Korea are Seoul, Jeju, and Busan.Jeju is a typical vacation spot, and Seoul is a huge city full of skyscrapers, so I think Busan is the place where the regional characteristics and culture of Korea are best revealed.Busan is also a tourist destination equipped with the sea, mountains, cities, and shopping.Among them, Nampo-dong and Jagalchi are downtowns that have long been the center of Busan. Me and our hotel staff were born and raised in this area.Therefore, I am grateful to the guests who chose our region as a travel destination. We are also helping our guests have the best trip. In addition to the cleanliness, kindness, and care that the hotel should provide, we provide better travel plans and guidance around us. Our goal is for our guests to be very satisfied with their trip to Busan and visit Busan again next time. Thank you for liking Busan. It was really fun and nice to meet you, too.

10/10 Excellent

sun ae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well managed and very friendly staffs
Stayed 2 nights in Apr 2023
Response from David H. on Apr 28, 2023
Hello, my guest.Among the guests from overseas, there are a lot of Koreans. They haven't been able to visit Korea for years due to Covid-19. So I think it's a more special trip for them. When I talked to them, one of the guests was my senior at school, and I had a lot of fun. I hope you can return home with a good image and memories in your home country . What our hotel can do for our guests is clean and good-conditioned rooms and kindness. And most of all. I think it's a warm hospitality from my hometown that feels like I left yesterday. Thank you for choosing our hotel for your precious trip and leaving a good review.

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, great location and fantastic staff. We stayed in the Family Twin room with balcony and great views over Busan harbour - plenty of room for 4 of us for 5 days. Location is great - Jagalchi fish market and BIFF Square are less than 5 mins walk and Busan Metro is 2 mins - giving easy access to the whole of fabulous Busan. Staff are fantastic and super helpful - with lots of great recommendations for all types of local restaurants. They excelled themselves by booking tickets for us to go to the baseball - which was a fantastic experience to see the faithful Lotte Giants fans in full swing.
Response from David H. on Apr 13, 2023
Hello, my guest.These days, the number of guests visiting our hotel in Europe has definitely increased compared to last year. Many of them visit Seoul or Jeju in addition to Busan, or go to Japan through the nearby Busan International Travel Terminal. England is a country of soccer, so it was actually a little strange and surprising when you asked me to buy a baseball ticket instead. The Busan-based Lotte Giants baseball team has one of the most fans and one of the most dramatic teams, but unfortunately, its recent performance is not good. However, even if I am not good at it, I still play baseball that is fun and energetic. In fact, I had a hard time making a reservation because I was busy for several years and never went to the baseball stadium. However, if the experience of watching baseball with your family at a baseball stadium in Korea far away remains a special and enjoyable moment for both you and your family, I also think that the hard work has been rewarded.One of the most important things in life is the time spent with family, travel.Thank you for sharing your precious moment with our hotel. And even though Korea is far from England, I hope you visit Busan again if you have a chance. Thank you so much for leaving a good review.

10/10 Excellent

yanyu

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Mar 2023
Response from David H. on Mar 28, 2023
Hello, my guest. Thank you for using our hotel and leaving a good review. We assigned your rooms to the same floor because you are the group tourist. Thank you for using your rooms cleanly and being kind to our staff during your stay. A lot of Taiwanese guests have been coming to see us. It must be your first trip since Covid19, and we will provide you with the best service in terms of cleanliness, kindness and room management so that you won't be disappointed. Thank you.

10/10 Excellent

Gabe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay! The staff couldn’t be more helpful and friendly. Great location and lovely facilities
Stayed 2 nights in Mar 2023
Response from David H. on Mar 22, 2023
Hello, my guest. Thank you for using our hotel and leaving a good review. The happiest thing was to confirm again that your trip to Busan was enjoyable through your review. There are more than 2,400 hotels in Busan registered with online traversing agencies. It is our pleasure and goal to help the guests who chose us from among the many hotels have the best trip. To that end, we are welcoming guests with the best cleanliness, facility maintenance, and front staff to help you travel. Traveling to unfamiliar places abroad always coexists with expectations and anxiety. Please think of our staff as your friends living in Busan. The reward is enough for your happy and wonderful smile at checkout.

8/10 Good

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the beds and bath were nice. Robes and slippers were provided as was free bottled water and the view from our room was an added plus. The front desk staff were incredibly nice and always looking to make sure our stay was good and that we didn’t need anything. Would definitely recommend.
Stayed 3 nights in Mar 2023
Response from David H. on Mar 18, 2023
Hello, my guest. Thank you for staying with us and leaving a great review. It's great to know that we played our small part in making your trip to Korea a success. Busan's tourist destinations include the beach resorts of Haeundae and Gwangalli, but we believe that Nampo-dong and Jagalchi neighborhoods are the best options for foreigners to experience the city. We are the most competitive hotel in the area. We offer good prices, personalized attention and care, and some of our rooms, like the one you had, have a view of Busan's harbor that only we have. We hope that your trip to Busan will be a special memory for you, and that it will be a city that you will want to visit again someday.

10/10 Excellent

Nareena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! They were super kind and helpful. I thought it was so kind they would give us local recommendations and offered to call us a cab. They spoke english and were able to store our luggage before/after check out. The place itself was very clean and loved the bath tub. This hotel is right next to Jagalchi market so it can be kind of fishy but it wasn’t too much of an issue. Perfect for us to go to BIFF Square, Jagalchi, Gamcheon and Songdo cable cars.
Response from David H. on Nov 5, 2022
Hello, my guest. Thank you so much for using our hotel and leaving a good review. () Nampo-dong has long been the administrative and economic center of Busan. It is still a downtown where important tourist attractions are gathered. Our hotel staff are all local natives who were born and lived in this area. Of course, you must have searched a lot of information and searched for restaurants and tourist attractions, but I would be happy if the information we give you helps you. ⁽⁽( )⁾⁾ Thank you for being kind and good manners to our staff during your stay. You used the room clean and followed the hotel rules well. Our hotel will welcome you anytime.ヾ(o‿o)シ I hope you enjoyed your trip to Busan, and I hope we can meet again next time. ( ღ'ᴗ'ღ )

6/10 Okay

Janette

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was nice, clean and price was good. Very small which would be OK if they provided places to put things. Needed luggage rack, more hangers, shelves and or hooks in the bathroom - no where to put your toiletries or clothes so felt really cramped. I do not mind a small space fi it is efficient.
Stayed 3 nights in Oct 2022
Response from David H. on Nov 1, 2022
Hello, my guest. First of all, I'm sorry to have caused you inconvenience in using our hotel. Korea is a very small country compared to Canada, and the land price is very expensive. Nampo-dong area is more expensive because it is downtown and tourist attraction. You reserved a deluxe double room and said it's good price. And it's not much different from the picture. (Of course, all hotels look a bit more spacious because they have to be photographed with wide-angle lenses.) Our deluxe rooms are not smaller than other hotels with similar prices around this area. And I'm proud that we provide the cleanest rooms and kind service. We also have other rooms. It's a little more expensive, but it's a bigger room. If you felt uncomfortable with a smaller-than-expected room, what if you asked the front desk to change the room? If there were any rooms left, we would have been happy to help you with the difference. We are disappointed that you gave us too low a score for the service and kindness we provided. However, not all guests can feel the same way. So we will humbly accept your reviews and find improvements. Thank you for using it and leaving a review.I hope you enjoyed your trip to Busan.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beat stay er had in korea
Stayed 1 night in Oct 2022
Response from David H. on Oct 28, 2022
Hello, my guest.Thank you for booking our hotel and leaving a good review. () Recently, many foreign guests visit. A few days ago, foreign guests stayed at 70% of all rooms in our hotel. ⁽⁽( )⁾⁾ Since our hotel opened during Covid-19, I prayed that Covid-19 would end quickly. So many foreign guests wanted to visit Busan again. Flights are still expensive, but I hope guests from various countries will visit Busan. So I hope they make a good memory of their trip to Busan at our hotel. (๑ᴗ)و Thank you for using the hotel cleanly and for being kind to the staff during your stay. I believe you enjoyed your trip to Busan, and I hope you have a safe and comfortable trip.(ღ'ᴗ'ღ)

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from David H. on Oct 28, 2022
Hello, my guest. Thank you for using our hotel and leaving a rating. Did you enjoy your trip to Busan? If I visit Korea for the first time, I think I will visit three places first: Seoul, Busan, and Jeju. And if I visit Korea again, I think I will visit Busan again. Seoul is so stuffy, and Jeju is a vacation spot, so it is located in other countries, but Busan is a big city, but it is more relaxed than Seoul, and it is a unique and attractive place with both the sea and mountains. I hope your trip is so fun that you can visit Busan again next time. Thank you for using the room clean.

10/10 Excellent

Karen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay - the location is very close to Jagalchi Market & BIFF square so you are very close to great food places. The view is great too - we got a room with ocean view. Rooms were clean and bathroom was large. We also had access to Netflix. One thing that was a bit strange was that wifi was only available for number of devices equal to number of guests, so if we wanted to use wifi for laptop and phone we would have to disconnect one. I think in the listing it mentions there are gym facilities - but these are not free. If you pay 4,000won (~$4CAD) you get a ticket for access to gym / sauna / baths facilities once. If you're a regular gym go-er this can add up. The staff were friendly and even gave us free tickets to the gym sometimes. They also gave us some food recos around the area which was really nice. Overall a good experience.
Stayed 5 nights in Jun 2022
Response from David H. on Jul 3, 2022
Hello, my guest. Thank you so much for staying at our hotel and leaving a review. You stayed at our hotel for 5 days with your friends. I am also glad that you enjoyed your experience at our hotel. (❁´▽`❁) There are many delicious restaurants around, but the places I recommended are not famous on SNS. Born and raised in this area, I know a lot of really traditional and delicious restaurants. I recommended those restaurants to you, and I'm so glad you liked them. I hope not only our hotel but also Korean food will remain a good memory for you. ⁽⁽◝( ˙ ꒳ ˙ )◜⁾⁾ Since you are long-term guests from overseas, we provided some free sauna coupons. One of your friends really enjoys fitness. 4,000 won is a discounted price for guests, and originally 9,000 won. (๑˃̵ᴗ˂̵)و Although Covid-19 has become an endemic, airfare is still too expensive. Nevertheless, thank you for visiting Korea and coming to our hotel. If you have a chance to visit Busan again, I hope to see you again then. God bless you and your friends.( ღ'ᴗ'ღ )