Staff wonderful with the exception of one of the bar staff who was unbelievably awful, rude, aggressive and completely ruined our stay. Not through anything we had done, she just chose to bang chairs around, kick off with her colleague and then be rude to customers. If you are wondering if it’s a one off, no, she was the same the following night. Sadly, management didn’t seem to want to tackle her behaviour and instead gave us a bottle of champagne. We didn’t want the champagne, we refused the champagne, they still gave us the champagne….. and no, we didn’t drink it. Such a shame, beautiful building, otherwise great staff and could be amazing. Rooms could be cleaner. Lots of money for an aggressively average stay.