After already paying quite a considerable amount for 2nights stay upon arrival we were told we had to pay an extra €200 deposit before we were allowed into the room. Nowhere this was stated on the website or before arriving. After the stress of booking in we get to the room to find the bathroom floor had a white chalk substance covered all over it so much it left a clean mark and a dirty finger when wiped. After paying so much we didnt want to be accused of any damage so we took pictures and documented;
The person who stayed 2 days before their menu was still in the room and we hadn't been giving a new one,
One phone didnt work,
The bed frame was hanging off the wall so everytime you moved or sat down it bashed against the wall,
The wallpaper had bubbled in places and was ready to fall off along with the many stains that looked like a damp cloth would of cleaned away,
The bathroom mirror was lose and sink marble had terrible deep cracks all along and throughout,
There was no heated towel rail or radiator to dry with with limited towels available,
No bathroom mats just towels placed down making it very slippery,
The leather was cracked and the chairs were dirty marked with stains.
I do wonder if most of this would of been easily missed if it wasnt for the fear of losing a deposit over nothing.
The security were such a pleasure to talk with always greeting us and giving us advice they really do make the hotel feel safe. Al staff were lovely.