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Reviews of Hotel Dukes' Palace Residence

4 out of 5
Hotel Dukes' Palace Residence
Ontvangersstraat 9, Bruges

Reviews

9.6

Exceptional

Rating 10 - Excellent. 784 out of 941 reviews" "
Rating 8 - Good. 123 out of 941 reviews" "
Rating 6 - Okay. 22 out of 941 reviews" "
Rating 4 - Poor. 9 out of 941 reviews" "
Rating 2 - Terrible. 3 out of 941 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel, but it seemed like they had a problem with their septic at the Duke’s Residence. Luckily we were on the 3 rd floor, where the smell was not as bad. Once they get that straightened out, we would probably give it 5 stars!
Stayed 2 nights in May 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel beautiful exterior. We were not in the residence but the hotel itself. Luxury
Stayed 2 nights in May 2024

6/10 Okay

Nalini

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

glynn, Greenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Availability of shops and restaurants close was perfect. Walking distance to canals was great.
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
An excellent hotel right in the centre of the old city of Bruges: everything is walkable, including many restaurants within a few minutes' walk. Room was quiet and comfortable. Polite, helpful staff. Good breakfast. Highly recommended.
Stayed 2 nights in Apr 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! Highly recommend! Excellent staff, beautiful accommodations, great breakfast, convenient location.
Stayed 3 nights in Apr 2024

10/10 Excellent

peter

Stayed 6 nights in Jan 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Benjamin

Liked: Cleanliness, staff & service
Good but lofty price
We were staying in a room accessed directly from the main lobby on the first floor (room 41). The room itself was spacious and well furnished. However, noise well and truly travels. I have a hunch this is due to the fan systems, which allowed us to hear our neighbours TV into the early hours as well as some other less family friendly noise… Noise was also heard from the lobby rather easily. To be fair to the staff, when we highlighted our neighbours TV and music into the early hours the staff addressed this well. Otherwise, the rooms seem a little tired and could do with some rejuvenating. Notably the shower did not drain well, the toilet roll holders are wonky and other first class touches just were not there. All told, I would suggest the price point here is too high (we paid over £200 a night on average over a three night stay) given many things were far from perfect.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience! Lovely room and delicious breakfast!
Stayed 2 nights in Dec 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in Residence hotel. Rooms were very nice, quiet and clean. All hotel amenities were available to us. Location was great. Would definitely stay here again.
Stayed 3 nights in Dec 2023

2/10 Terrible

Vicki

Stayed 2 nights in Dec 2023

10/10 Excellent

Kerry

Stayed 2 nights in Dec 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful and cozy
Overall a lovely stay in Bruges
Stayed 2 nights in Dec 2023

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Close to the centre and good hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

Emilia

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

WENDELL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Philippa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely helpful staff. Beautiful property
Stayed 2 nights in Dec 2023

8/10 Good

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Staff were very helpful. Room was lovely clean and big.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Trip To Bruges
A well located hotel next to its sister hotel, the Dukes Palace, where we had breakfast each day from a wide array of dishes and where we were able to use the bar and restaurant. Not cheap, but nothing is in Bruges and I think it represented value for money.
Stayed 2 nights in Oct 2023

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful older hotel split into 2 properties. We stayed in the residence section. The rooms were clean and inviting. The bath was large with a tub which was a treat after a long travel day. It's within walking distance to most eveything. Even the bus is close. The only inconvenience was, because we were in the annex building, we had to drag all our bags to the main building to check in. Then, back to the residence building. And, again the next day to store in the luggage room. The road and path are stone blocks making it difficult for wheeled suitcases.
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Lovely hotel
Stayed 3 nights in Oct 2023

10/10 Excellent

Shean

Liked: Cleanliness, staff & service, property conditions & facilities
Location was very nice and conveniently located. Staff was attentive and professional. I'll definitely return on my next trip to Brugges.
Stayed 4 nights in Sep 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in Oct 2023

10/10 Excellent

Rahul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the center of Bruges city. The hotel staff are friendly and provide excellent service.
Stayed 4 nights in Sep 2023

10/10 Excellent

margaret, Milton

Wonderful staff, beautiful room, great location.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic hotel !! AAAA****
Wonderful hotel with great service and super clean. One of the best hotels we have ever stayed in Europe. Highly recommended!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Shira

Stayed 2 nights in Oct 2023

10/10 Excellent

Michele L.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed the Residence King room at the Duke’s Palace Residence. The staff were all very professional, friendly and helpful. We found the wellness space to be disappointing in comparison to the rest of the property.
Stayed 2 nights in Oct 2023

6/10 Okay

Stanley, flushing

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

birgit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay.
The hotel is in perfect location, old fashion charm and all the little necessities most hotels now do not supply. We only stayed 2 nights, did not use the dining room. No problem leaving luggage until we took train in the after noon. One thing I missed every where is there are no handles to hold on to in the shower. Easy to slip and fall. Should be standard.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Nice in every way-including parking.
Stayed 2 nights in Sep 2023

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Bruges
Terrific Hotel in lovely central location 5 minute walk from main town square and 20 minutes from railway station
Stayed 5 nights in Sep 2023

10/10 Excellent

Charles, McKinney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay at the Dukes Palace. Stayed at the Residence this visit, and it is up to the Palace standards.
Stayed 3 nights in Sep 2023

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large by European standards and was updated. We particularly enjoyed the feeling of privacy offered by the relatively small number of rooms. The staff were super helpful and the hotel was well located and walkable to all major sites.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in the Residence. They room was charming and comfortable and used the hotel facilities. The hotel location is excellent.
Stayed 2 nights in Sep 2023

10/10 Excellent

Marguerite

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Lovely oasis in busy Brugge
Stayed 4 nights in Sep 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful hotel. Bed was comfy, bathroom great and espresso machine was a bonus. Highly recommend.
Stayed 2 nights in Sep 2023

10/10 Excellent

Camilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lovely! Great location, quiet, close to the center of Bruges and all the things to do and see there, and very friendly staff. The one small issue was the A/C turning off automatically at some point in the night, which hindered sleep somewhat due to the warmer than usual weather here. Otherwise, no complaints!
Stayed 3 nights in Sep 2023

10/10 Excellent

Jessica, Brownsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful. Very clean. Nice bathroom. Great bed. The air conditioning worked perfectly. The only thing not mentiones is that it is a second floor room without an elevator and the stairs are really steep and narrow. Had to leave luggage in front desk because it was very difficult to carry
Stayed 1 night in Sep 2023

10/10 Excellent

Demi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated an anniversary and we were extremely pleased with our stay here. We highly recommend it to all!
Stayed 2 nights in Sep 2023

10/10 Excellent

Sylnovie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Room was clean and quiet. The only issue was that I was in the Residence. There was nothing there. You had to go the main hotel for breakfast, drinks, etc.
Stayed 2 nights in Sep 2023